Noble Claims Services レビュー 

Very good customer service his very hind person .

Thank you Tom for all the information! Very professional.

Very helpful and professional. Amazing service

Great service

Tom was helpful and polite. He was patient with me whilst I was trying to gather information.

Very helpful and understandable person Tom

I apologize for the long review, but I need to provide full details to explain my experience. Unfortunately, I’m giving Noble Claims 1 star only because it’s not possible to give zero. While I’ve had positive experiences in the past with Ms. Tara Cafferkey, the lack of professionalism, poor communication, and disorganization of this company have caused immense stress and financial loss.

In September, I was involved in a non-fault accident, and from the outset, issues with the replacement vehicle began. Despite paying for premium cover for my Tesla Model X (a luxury 7-seater MPV), I was initially offered a BMW i5, a completely unsuitable executive saloon. After complaining, I was reluctantly given a BMW 745Le, which was delivered in poor condition with worn tires, one of which was illegal. Promised swift resolution, I waited hours at the garage, only to be told the company hadn’t authorized the necessary repairs. Days of work were lost.

MSL, the company managing the replacement, claimed they weren’t obligated to provide a similar vehicle, despite this being promised at policy renewal. The replacement vehicle’s poor fuel efficiency, small luggage space, and hybrid engine resulted in a 50% drop in my earnings as a private hire driver.

Meanwhile, my Tesla’s repair timeline kept being delayed. Finesse Accident Repair Centre discovered a sensor issue, which they refused to fix, claiming it wasn’t related to the accident. A private inspector hired by Noble Claims issued a vague report blaming “historical errors” in the rear sensors, which didn’t exist prior to the accident. I was forced to collect my car on December 11 to avoid storage charges, only to find additional damage, unresolved issues, and missing fault codes from the vehicle’s computer.

I’ve filed multiple complaints about the replacement vehicle, repair delays, and additional damage, but Noble Claims has ignored them. I’ve been left without a replacement car, unable to work during the busiest time of year, with no resolution in sight. The Tesla service team has confirmed sensor issues in the front of the car (contrary to Noble’s claim of rear issues), but no appointments are available until mid-January.

This entire process has been a nightmare. The lack of accountability and professionalism from Noble Claims, MSL, and their repair partners has caused immense stress and financial loss. I strongly advise others to avoid this company.

Friendly environment

Great service

It was nice and easy talking with you Tom.
Many thanks

I’m very great full of the customer service and the attention given by the phone call handler

The way how Mr Tom,he run the investigation about the accident,coz my English is not rich enough,that for his patient.

Its great experience. Good listener and understanding person👍

Someone reverse back on my car and I had video footage right now nearly two months they have done nothing. They charge me £500 access fee which they shouldn’t have because none foult . They arrange with a grage to fixed the car people came collected the car they fixed the body work but they refused to fixed dashboard warning lights after the accident. Nobel clam lies saying that’s warning lights was there before incident. They didn’t sent engineer they didn’t see the car but they able to know it was before incident.
Cannot be trusted avoid Nelson insurance avoid their dodge claim company Nobel claims

Reported a new claim to Tom @ DCL Isurance.
He dealt with my issue professionally

Took a few minutes

Great customer servicing highly orofessional lecel of communication
Provided great services
Very thankyou

Member of staff named sophie, was very helpful advising us on how to handle this forward and very professional

The communication was good and helpful

I was very happy with the help and guidance I received from Tom. He was a great help!

We received a call from Sophie who was very pleasant and very soft spoken. She took the required statement in a very good manner.