Incredible service as always by Nodax! I don’t normally leave reviews, but just had to with this incredible company. They answered all my questions super quickly and went above and beyond in their ser... もっと見る
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Unfortunally I only received a partial delivery on a Friday, due to issues with the courier company. Damian and Magda, were not prepared for me to spend the weekend with any bed to slee... もっと見る
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What an absolute pleasure to be a customer and buy a bed from this company. I couldn’t recommend them or compliment them enough. Magda and Damian have been extremely kind and helpful from start to f... もっと見る
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We've had a Nodax bed for over 5 years and it is still in excellent condition. We recently moved house and unfortunately lost two of the bed's supporting legs during the move. We contacted Nodax to as... もっと見る
企業が回答しました
企業情報
当該企業による記述
At Nodax, we believe that strong, beautiful furniture begins with a solid foundation — not just in design, but in the story behind it. From the very beginning, we’ve been driven by one simple purpose: to create handcrafted wooden bed frames that are strong, timeless, and made to last. Today, we still honour that same commitment to care, quality, and craftsmanship. While our product range has expanded to include underbed drawers, bedside cabinets, chests of drawers, wooden dog beds, and other bedroom essentials, we’ve never lost sight of our values. Every piece of furniture we make is handmade in the UK, crafted with care, and backed by our 10 year guarantee. We don’t just build beds — we build trust, and that’s what keeps our customers coming back. We’re proud of our journey — and even more proud to serve people who value long-lasting quality, thoughtful design, and genuine customer care. Thank you for being part of the Nodax story.
連絡先
Cornfields Barn 1, Sibleys Lane, CM6 2NU, Thaxted, 英国
- 07926223398
- sales@nodax.co.uk
- nodax.co.uk
4.9
優良
324件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Easy Assembly & High Quality
Wow, what a great quality bed for the price. It arrives in 3 packages, the slats, the head/base boards, and the side/centre beams. Assembly took 30 minutes for one person, very easy.
Quality is great, for example the slats are very sturdy and screwed into place.
It's worth spending the bit extra for this quality, super easy construction process is a plus as well.
2024年4月20日
自発的なレビュー
Nodax UK Ltd からの回答
Dear Liam,
Thank you so much for your fantastic feedback! We're thrilled to hear that you found your new bed's assembly process quick and straightforward. At Nodax, we take great pride in crafting high-quality products that are both durable and easy to assemble.
We're delighted that you appreciate the sturdiness of the slats and the overall quality of your new bed. Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations.
Thank you for choosing Nodax! If you have any further questions or need assistance, please feel free to reach out to us anytime.
Best regards,
Magda
Nodax UK Ltd
We are very happy with our purchase & the service…
We are very happy with our purchase from Nodax. The bed arrived just as scheduled. It is very good quality for the price.
We started putting the bed together and noticed that we were missing a few bits from the toolkit. I called one of the phone numbers on their website and spoke to someone called Damian. He quickly reassured us that he would be sending a package to us via special delivery with the missing parts. He absolutely did, and it arrived the next day. We couldn’t have been happier with the service we received. We would absolutely not hesitate to buy from these guys again! Thank you!
2024年4月6日
Nodax UK Ltd からの回答
Dear Bex,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience with your purchase from Nodax. We're delighted that Damian was able to promptly assist you with the missing parts and ensure they arrived swiftly.
Providing exceptional service and quality products is always our top priority, and we're thrilled that we met your expectations. We look forward to serving you again in the future! If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you again for choosing Nodax!
Best regards,
Magda
Nodax UK LTD
Wood thin
Wood thin, poorly packed, damaged surfaces, oak colour much darker than advertised on website photos, shouldn't have bought but too late for our needs to return and purchase alternative.
2024年3月28日
Nodax UK Ltd からの回答
Dear Julie,
It is very unfortunate that we received this news through your review.
Nodax always tries to achieve the best quality and excellent customer service, and it is regrettable that our company has let you down.
If you want, our email (nodax.office@gmail.com) is always open. We would like to help with your problem if pictures are available. We would, for example, replace the bed, which we do very efficiently and quickly, or return the product free of charge.
We apologise for your bad experience and hope you get back to us soon.
Kind regards,
Julia
Nodax Ltd UK
Great customer service and excellent quality product
I was going to order from their Amazon but saw the bed I wanted was £75 cheaper on Amazon so ordered on their website. I’d accidentally set the delivery date to a week later than I needed the bed, went on the web chat and the lady I spoke to change the date and shipped the bed straight away. It arrived the next day. Super sturdy but easy to put together.
2024年3月19日
Nodax UK Ltd からの回答
Dear Rebecca,
Thank you for your fantastic feedback. You mentioned that the bed is super sturdy, which is an important quality for a bed. It's reassuring to know that you made a durable and reliable purchase. Additionally, you found it easy to assemble the bed, which likely made the whole process even more convenient.
Overall, it seems like you had a smooth and satisfying experience with the bed's purchase, delivery, and quality. It's always a pleasure when things go well with online shopping. Enjoy your new bed, and have a comfortable sleep!
Kind regards,
Magda
Nodax UK LTD
Amazing quality bed
Amazing quality bed. We had returned 2 wooden beds from another company due to terrible creaking so were desperate to find a solid wooden bed which did not creak. This company came up in our search and the reviews gave us the confidence to order. The bed was delivered the same day we ordered as they were going to be in the area. Very personalised attentive service. We have had the bed over a week and it’s rock solid and silent! Highly recommend quality and service.
2024年3月25日
Nodax UK Ltd からの回答
Dear Melanie,
It's wonderful to know that the bed has exceeded your expectations in terms of quality. The fact that it's rock solid and silent is a testament to its durability and stability. Thank you for recommending both the quality of the bed and our exceptional service. It's always reassuring to hear about positive experiences like yours. Enjoy your new bed, and may you continue to have restful nights of sleep!
Kind regards,
Magda
Nodax UK LTD
Great design, delivery and service.
Fast delivery, I love the design and good follow-up customer service.
2024年3月13日
Nodax UK Ltd からの回答
Dear Mark,
Thank you for your review. Fast delivery is always a great bonus, especially when you're excited to receive your new purchase. It's fantastic that we were able to provide you with a prompt delivery service.
The fact that you love the design of the bed speaks volumes about the company's attention to detail and quality craftsmanship. A well-designed bed can enhance the overall aesthetic of your space and create a more inviting atmosphere.
Kind regards,
Magda
Nodax UK Ltd
Quick and efficient service
Quick and efficient service. The gentleman who delivered and assembled the bed was polite and competent.
Company is responsive to questions/queries.
Very pleased with the quality of the bed, and at a very competitive price.
2024年2月24日
Nodax UK Ltd からの回答
Dear Penelope,
Thank you for your lovely feedback! We're glad to hear that you had a positive experience with our delivery and assembly service. I will pass your feedback to our company hero - Damian :) We're thrilled that you're pleased with the quality of the bed, and we work hard to offer competitive prices. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.
Kind regards,
Magda
Nodax UK Ltd
Nodax UK Ltd からの回答
Dear Anske,
Thank you for your kind words! We're delighted to hear that you had an excellent experience with our service. Delivering on time is our top priority, and we're glad we could meet your expectations. We're also thrilled that you find the bed brilliant. If you have any further feedback or need assistance in the future, please feel free to let us know. We're here to help!
Kind regards,
Magda
Nodax UK LTD
Definitely recommend
Very helpful and customer focused. The delivered product was an excellent standard, delivered promptly, then assembled (well worth the extra fee) quickly and professionally, with all packaging removed and tidied.
2024年3月8日
自発的なレビュー
Nodax UK Ltd からの回答
Dear Graham,
I'm glad to hear about your positive experience with product delivery and assembly. It's always great to receive feedback like this. Feel free to reach out if you have any more feedback or need assistance in the future. Your satisfaction is important to us.
Kind regards,
Magda
Nodax UK LTD
Great product & service
I ordered the EU king size, which the company emailed & contacted me about (email went to spam so originally missed) to confirm, i double checked the size of the mattress and turned out i ordered the wrong size (required UK king) to which they immediately changed and refunded the difference, the bed arrived very quickly and i was updated along the way every single time
easy to build yourself, the YouTube instructions are clear and easy to follow and the finished product looks great & feels sturdy!
the biggest point to me was the communication, Magda communicated with me throughout providing updates and helped with absolutely everything, I didn't get the delivery drivers name (he said it but my phone signals was not great) but also very very friendly and helpful
overall a great experience would recommend them and use this company again without a second thought!!
2024年3月8日
自発的なレビュー
Nodax UK Ltd からの回答
Dear Daniel,
It's wonderful to hear about your positive experience with the company's communication and service. It's great that they proactively resolved the issue with the mattress size and provided clear instructions for assembly. The continuous updates and assistance from Magda and the friendly delivery driver (Damian) contributed to a smooth and pleasant experience for you. Thank you for sharing your feedback, and if you ever need assistance or recommendations in the future, feel free to reach out.
Please feel free to bookmark our website for any future assistance you require, or please share your experience with Nodax on your local Facebook group.
Kind regards,
Magda
Nodax UK LTD
Brilliant!
I really can’t sing the praises of this company enough. Just brilliant. Great website, excellent bed and mattress, fantastic customer service. Damian was excellent and personally arranged and delivered the items at the same time on a day to suit us and then put the bed together and took all packaging away. A great product and very good value and first class service.
2024年2月29日
Nodax UK Ltd からの回答
Dear Anne,
It's fantastic to hear about your outstanding experience with the company! It seems like we excelled in every aspect from our website to customer service, with Damian going above and beyond to ensure a seamless delivery and assembly process for you. If you ever need further assistance or have more feedback to share, feel free to reach out. Your satisfaction is important, and I'm here to help in any way I can.
Kind regards,
Magda
Nodax UK Ltd
Excellent all the way
2024年2月21日
Nodax UK Ltd からの回答
Dear Connie and Ian,
As a team, we would like to thank you for taking the time to write us a review, and we are glad that we could help with your order.
Please feel free to bookmark our website for any future assistance you require, or please share your experience with Nodax on your local Facebook group.
Kind regards,
Magda
Nodax UK Ltd
Really impressed!
Everything was so easy! From ordering to building. I’m really impressed with the quality.
2024年2月20日
Nodax UK Ltd からの回答
Dear Stella,
We appreciate your recognition of our great quality product and customer services.
Please feel free to bookmark our website for any future assistance you require, or please share your experience with Nodax on your local Facebook group.
Kind regards,
Magda
Nodax UK Ltd
Nodax pay attention to detail
Nodax pay attention to detail, on my first order I made an error on sizing , they phoned to double check and corrected the order, they answered any queries by phone or email promptly and delivered on time
The product is very satisfactory, bed, mattress and two bedside cabinets and now two further bedside cabinets
So for customer service and a great product I highly recommend
2024年2月21日
Nodax UK Ltd からの回答
Dear Lesley,
As a team, we would like to thank you for taking the time to write us a review, and we are glad that we could help with your order. Our proactive approach to double-checking and correcting your order is very important to us and good to know that this is a positive customer experience. The satisfaction with the products further reinforces the recommendation. If you ever need assistance or recommendations in the future, feel free to reach us.
Please feel free to bookmark our website for any future assistance you require, or please share your experience with Nodax on your local Facebook group.
Kind regards,
Magda
Nodax UK Ltd
Absolutely 5-star service
Absolutely 5-star service! Delivery here isn't easy because of stairs, but for Nodax it was no problem. They kindly arranged to deliver in person rather than use a courier, and then assembled the bed and drawers (which look great - wonderfully solid!) for much less than other companies charge. Damian also took all the packaging away. I totally recommend this lovely family company.
2024年2月23日
自発的なレビュー
Nodax UK Ltd からの回答
Dear Annette,
The Nodax team are grateful that we have been able to help you with your order.
I will also personally pass this information on to Damian :).
Please feel free to bookmark our website for any future assistance you require, or please share your experience with Nodax on your local Facebook group.
Kind regards,
Magda
Nodax UK Ltd
Smooth ordering process and fast…
Smooth ordering process and fast delivery. Good price for solid bed. Delivery/damage issues sorted promptly with no fuss
2024年2月8日
Nodax UK Ltd からの回答
Good Afternoon,
Thank you for your splendid review and for taking the time to write this. We appreciate it.
Please feel free to bookmark our website for any future assistance you require, or please share your experience with Nodax on your local Facebook group.
Kind regards,
Magda
Nodax UK Ltd
Easy to order and a quick delivery
Easy to order and a quick delivery. I love the bed solid and stylish good mattress too. Delivered on day stated with the driver calling to let us know when he would arrive. The driver was friendly cheerful and helpful. Great experience and would buy from them again.
2024年2月7日
Nodax UK Ltd からの回答
Dear Glynis,
We are glad that your experience with Nodax has been positive and hope to see you order again in the future.
Please feel free to bookmark our website for any future assistance you require, or please share your experience with Nodax on your local Facebook group.
Kind regards,
Magda
Nodax UK Ltd
Excellent and efficient service
Excellent and efficient service from beginning to end. Great communication
The item was delivered by the seller sooner than expected and they rang to let me know. The old bed dismantled and the new one assembled unbelievably quickly. He was very tidy. I loved that he removed his 👟.
The bed is lovely and solid, looks great
I would without doubt purchase from this seller again
2024年1月23日
自発的なレビュー
Nodax UK Ltd からの回答
Dear Nikki,
Thank you very much for your review.
It's wonderful to hear about your exceptional experience with us! It sounds like we really paid attention to detail and provided top-notch service. It's great that you're happy with your new bed and the overall transaction. If you ever need assistance or decide to make another purchase, feel free to reach us. Enjoy your new bed!
Kind regards,
Magda
Nodax UK Ltd
Best service ever
Best service ever. Damian was a super star! We had some particular requirements for our beds and with “can-do” attitudes, they made, delivered and assembled exactly the beds we wanted. Thank you Damian and pls keep up great work!
2024年2月1日
自発的なレビュー
Nodax UK Ltd からの回答
Dear Noah,
It's fantastic to hear that Damian provided such outstanding service and went above and beyond to meet your specific requirements for the beds! It's clear that Damian's "can-do" attitude and dedication to customer satisfaction made a big difference for you. I will make sure your appreciation reaches Damian, and I'm sure he will be thrilled to hear your kind words. If you ever need assistance in the future, feel free to reach out. Thank you for sharing your positive experience!
Kind regards,
Magda
Nodax UK LTD
Nodax UK Ltd からの回答
Dear Lisa,
Thank you for your 5-star feedback! That's fantastic that you love your new product. Fast service is always appreciated as it saves time and allows you to enjoy your new item sooner. If you have any questions or need further assistance, feel free to let me know!
Kind regards,
Magda
Nodax UK Ltd
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