Ho comprato due abiti in tessuto tecnico, trasportabili volendo in piccolo sacchetto. Viaggio molto e sono perfetti per non rinunciare a stile ed eleganza rimanendo compatti Non ho trovato nulla di si... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Terrible customer service and products. They don't respect the 2 year right of complaint and just refer you to their 14 days return policy even when their products are damaged. Its last time I will... もっと見る
企業が回答しました
I’ve honestly been obsessed with this brand lately! The fit is so flattering, and the styles are super on-trend without feeling overdone. Whether I’m dressing up for a night out or just running errand... もっと見る
Ware zurückgesendet und 12 Tage später noch keine Rückerstattung. Auf meine Frage an den Kundenservice weshalb es so lange dauert kam die Antwort der Service sei aufgrund des Summersales beschäftigt... もっと見る
企業が回答しました
3.3
まあまあ
975件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 87％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Ho ordinato 2 camicie di lino
Ho ordinato 2 camicie di lino, stesso modello, stessa taglia ma colore differente.
Una volta ricevuti i prodotti ho constatato che le due camicie, nonostante fossero stessa taglia e stesso modello, differivano di 3,5 cm di spalla e 5 cm di girovita.
Ho contattato l'assistenza che mi hanno risposto che avrei dovuto telefonarli prima di effettuare l'ordine in modo da avere info più approfondite.
Come fa un cliente a immaginarsi che le misure differiscono quando non c'è una nota nella pagina?
Ora devo fare il reso a spese mie.
AGGIORNAMENTO:
Nel corso della telefonata mi è stato spiegato che c'era una tabella delle taglie, in verità non c'era una tabella, ma una riga con indicate le misure della taglia L, da considerarsi per lo più come indicazione, non essendoci altre misure di confronto.
Inoltre verificato ciò, ho fatto notare che se cambiavo colore di riferimento nella pagina, la misura riportata in cm rimaneva la stessa.
In pratica per vedere la misura in cm aggiornata dell'altro colore, avrei dovuto fare una ricerca completamente nuova uscendo dalla pagina.
Quale cliente farebbe mai una ricerca con questa modalità?
Spero che il mio feedback sia utile a futuri clienti.
2023年8月25日
自発的なレビュー
Nohow からの回答
Gentile Cliente,
Siamo spiacenti per quanto ha indicato, tuttavia, questa mattina le è stato spiegato che pur avendo lo stesso nome, si tratta di articoli completamente diversi per i quali sono presenti le misure in cm sulle rispettive descrizioni ma, evidentemente, non ha ben compreso.
Inoltre, ci ha anche riferito lei stesso di non aver minimamente guardato le descrizioni prima dell'acquisto ma di aver acquistato una taglia M a sentimento, perchè solitamente veste una M.
La informiamo che le taglie e le misure non sono universali per cui è sempre bene verificare le descrizioni degli articoli o contattare l'assistenza clienti non solo per reclamare, come ha fatto oggi.
Un cliente può sicuramente immaginare che una taglia scelta a sentimento può non vestire come sperato, pertanto è appunto necessario rivolgersi all'assistenza.
In ogni caso la ringraziamo per il suo feedback seppur incoerente, avendo gli articoli una descrizione dettagliata con misure specificate.
Le auguriamo una buona giornata e speriamo che la sua recensione le sia servita a risolvere il problema.
Il Team NOHOW
Stay away - Terrible returns/ exchanges process, horrible treatment of customers
I had returned two pair of pants for exchange based on their exchange online module. Sent the pants and never got anything in return. Not the size of pants I had requested to exchange nor my refund. Upon contacting support, got a brief, we are not responsible type of apathetic response. I had been a shopper with Nohow for years and in the past never had done an exchange. What a terrible way to treat loyal customers of a micro brand. I have stopped shopping with them and advise the same.
UPDATE:
Update on my original post as Nohow further validated my original review and assessment on them in a more guilt-free way by
1. Not properly doing the due diligence to validate they knew which issue I was specifically referring to and posted a non-valid separate email that was not the reason for my post.
2. Did not try to email me directly and try to resolve, make amends or understand the issue to get the customer back on good terms.
Below is the actual reason and order for my post/ review:
Bharat Walia
✓
Mon, Jun 5, 6:39 PM
to support, bcc: 1972264
"Greetings!
I had recently placed an order, order # 88608. All the pants were too small so I returned one for a refund and the other two for an exchange but have not heard anything back.
I had shipped the package via USPS from Chicago back to Italy on May 10th. The tracking number is, LH198623725US.
Could you please tell me if you received the order or if it is stuck in customs?
Many thanks in advance!
best,
Bharat"
2023年6月3日
Nohow からの回答
Dear Bharat,
We would like to point out that refunds and size exchange can be granted within 30 days from the order's delivery date as clearly specified in our Return&Refund section of our website. In your case, as kindly explained by our Customer Care Department, you wanted to return an items whose timeframe for return was past due.
Any online or offline store, including us, has Return Policies to accept and respect. As any store, we have the right to refuse a return if it is not compliant with our policies.
In this case, as explained, the portal does not allow us to insert a return request if the timeframe for return of the item is past due. Therefore, we could not help you in this situation unfortunately.
Please kindly note that we do not deny refunds or size exchange if the timeframe for return is still valid. In your case your request was declined by the return portal because it was not compliant with our Return&Refund policies.
Here below our entire conversation showing that we kindly explained the entire situation to you.
Anyways, we wish your best for your future shopping.
___________
Il Mar, 6 Giu alle 1:42 AM , Bharat Walia (bharat.walia@gmail.com) bharat.walia@gmail.com wrote:
Hello,
I had placed the order above and there was one item I did not get a chance to return, the Jose Brown/ Beige Men's Sandals, size 43.
I realized when I tried to return that the return window may have passed.
Could you please grant a one time exception for me to be able to return this item?
Many thanks in advance.
best,
Bharat
Il Mar, 6 Giu alle 9:27 AM , Nohow Support support@nohowstyle.com wrote:
Hi Bharat,
Thank you for reaching out.
Unfortunately, the return portal is an automatic platform that has a set time frame for registering a return. If the return is registered over 35 days, the tool will impede to proceed.
This is an automatic platform that does not allow us to register the returns over the maximum time, so we are sorry but we are not able to help you at this time, since it's essential to register the return request via the portal. Subsequently, we are not able to accept the return over the maximum time-frame.
Sure of your comprehension, we remain at your disposal for any additional assistance.
Ware zurückgesendet und 12 Tage später…
Ware zurückgesendet und 12 Tage später noch keine Rückerstattung. Auf meine Frage an den Kundenservice weshalb es so lange dauert kam die Antwort der Service sei aufgrund des Summersales beschäftigt, meine Zahlung würde erst in einem Monat bearbeitet werden können.
Edit: To that reply: Yeah sure you said that in another mail the next day after i filed a complaint with paypal and leaving this review. Talking about being unfaithful...
2023年8月7日
自発的なレビュー
Nohow からの回答
Hi Fabian,
as per our last email conversation, we clarified your situation explaining that there was a mistake in the date of your refund due to a technical issue following an update of our systems.
We confirmed that our administration department had already issued both refunds on that same morning.
We also explained that you would have been able to see the amount in your account in a couple of days at the latest, depending on your bank's trasaction accounting times.
To apologize for the inconvenience we also provided you with an exclusive 20% discount code.
Therefore, the narrative you are telling is completely unfaithful to the real situation, as we already issued your refund.
We remain at your disposal for any other inquiry.
Nohow Team
Dudas
Hola. Me gustaría saber, si tenéis tienda física en españa. Y si devolvéis el dinero, porque no me queda claro en vuestra política de devoluciones.
2023年7月21日
自発的なレビュー
gute Preise auf Kosten der Qualität
gute Preise leider auf Kosten der Qualität und unterirdischem Kundenservice. Eine gekaufte Hose riss nach 4 Std tragen an vier Nähten auf. Laut Kundenservice ist das Tragen der Hose allerdings eine "Nutzung" und daher lässt sich keine Erstattung anstoßen. Kann Jedem nur wärmstens abraten
2023年5月18日
自発的なレビュー
Nohow からの回答
Dear Customer,
We are sorry to read your review. Kindly note that used and worn items are not returnable under any circumstance, especially if you damaged them after use.
This is clearly indicated in our RETURN & REFUNDS policy and it does not comply with our policies.
Moreover, you indicted that the damage occoured 4 hours after wearing the pants but you received the pants 1 month ago, so we can't really verify if this was the first time wearing them.
Anyways, we thank you for your feedback and we remain at your disposal for any further clarifications.
The NOHOW Team
Nohow shopping
I bought before from Nohow and every time the product I ordered come faster (uk) than the delivery time, very good quality, staff very professional and friendly, they reply back to any question you have.
I will definitely come back for more shopping.
2023年5月2日
自発的なレビュー
Nohow からの回答
Dear Theodor,
We are so pleased to read your review and we thank you for your precious feedback.
Additionally, we are glad to know that you're satisfied with our items and we hope to seeing you soon in the future.
Best regards
The NOHOW Team
Acquistato un capo di taglia piccola, reso impossibile
Acquistato un capo di taglia piccola. Ho rispedito a mie spese l'articolo come richiesto. Il reso è stato rifiutato in quanto il cordino dell'etichetta era staccato dal sigillo plastico. Il cordino era staccato già alla consegna tra il resto. Cosa ancora più assurda mi viene imputato di aver lavato il capo perchè secondo loro era profumato. Ho acquistato molti articoli online ed effettuato molti resi senza mai un problema. Rifiutata anche la mia richiesta di recesso .... a parte i soldi persi a mio avviso il fatto è estremamente grave
2023年5月4日
Nohow からの回答
Gentile Roberto,
Siamo spiacenti di leggere la sua recensione che, tuttavia, ci aspettavamo dopo le sue email di minaccia.
Come le è stato educatamente spiegato, qualora avesse ricevuto un articolo che aveva le etichette staccate, avrebbe dovuto contattarci per segnalarcelo poiché abbiamo ragione di credere che chiunque in una situazione del genere, non si sarebbe accontentato di ricevere un articolo con etichette staccate dopo aver effettuato un acquisto di merce nuova.
Dal momento che non ci risulta alcun contatto da parte sua in merito al problema riscontrato, le abbiamo indicato che gli articoli resi non risultano conformi alle nostre linee guida in quanto non restituiti nelle condizioni originali in cui le sono stati inviati, come chiaramente specificato sulle nostre politiche che ha accettato esplicitamente.
Pertanto, dal momento che è nostro pieno diritto rifiutare un reso non conforme ai termini e condizioni, abbiamo optato per rifiutare il suo reso poichè gli articoli non sono stati resi in condizioni da essere rivenduti ad altri clienti.
Siamo certi che con la sua esperienza presso altri e-commerce saprà bene che non è possibile restituire articoli che non si trovano nelle loro condizioni originali. Il diritto di recesso può essere esercitato solo nelle condizioni indicate, non rispettate dagli articoli che ha restituito.
In ogni caso, la ringraziamo per aver condiviso la sua esperienza e le auguriamo il meglio.
Il Team NOHOW
Nohow - un segno di fiducia
Mi sono fidato la prima volta di un negozio all'estero quando ho acquistato delle camicie presso Nohow e sono rimasto soddisfatissimo.
Supporto immediato, spedizione in Svizzera velocissima e senz'alcuna complicazione anche per richieste più complicate. Che dire, un gruppo davvero professionale e gentile.
Grazie mille!
2023年5月4日
自発的なレビュー
Nohow からの回答
Gentile Claudio,
Siamo lieti di sapere che sia rimasto soddisfatto del suo acquisto e della sua esperienza con la nostra azienda.
Confidando che continuerà ad accordarci la sua fiducia, la ringraziamo per aver condiviso il suo feedback e restiamo a disposizione per qualsiasi necessità.
Il Team NOHOW
Schönes Design aber unterirdische Qualität
Generell muss man sagen, dass die Hemden zumindest gut aussehen. Allerdings ist die Qualität nicht nur schlecht sondern einfach nur unterirdisch. Für einen Preis von 70,-€ kann man durchaus einen anständigen Kragen sowie eine gewisse Materialdicke erwarten. Zudem sind bereits einzelne Fäden vorhanden.
2023年5月2日
Super Qualität und sehr schnelle…
Super Qualität und sehr schnelle Lieferung. Das hemd passt perfekt, bin sehr positiv Überrascht.
2023年4月1日
自発的なレビュー
Nohow からの回答
Lieber Nenad,
wir sind sehr erfreut, Ihre Bewertung zu lesen. Es freut uns sehr zu wissen, dass Sie sich mit unserer Marke und unserem Service wohlfühlen.
Wir schätzen es sehr, dass Sie sich die Zeit genommen haben, uns Ihre Meinung mitzuteilen, was für uns sehr wichtig ist, um unseren Service in Zukunft zu verbessern.
Wir freuen uns darauf, bald von Ihnen zu hören und stehen Ihnen weiterhin zur Verfügung.
Das NOHOW-Team
Poor quality of product
5 months ago I bought the Asher Jacket in Black. Very bad quality - the zipper was broken after a few times of wearing the jacket. The support centre replied that: „We are sorry but your request cannot be fulfilled at this time, firstly, because your order has been received more than 30 days ago, which is the maximum time to request a return and, furthermore, it is not possible to forward claims regarding the quality of the items after that these have been used. In your case, the item has been damaged due to the usage, thus the issue is not concerning quality, as if the item was defective, the defect would have been immediately visible and it would have made the item unusable. Unfortunately, we are not able to proceed further with your claim“.
In general I like the products and style of Nohow. Even more disappointing from a customer standpoint I have to confess is that the jacket can be not used anymore after the zipper is broken and I would have expected at least a godwill, cause the jacket was only used a few times - is it a good quality product when the zipper is broken after a few times wearing?
2023年3月7日
自発的なレビュー
Nohow からの回答
Dear Stefan,
We are so sorry to read your review. Unfortunately, as we kindly mentioned, your order was received in October 22, so more than 5 months ago.
Unfortunately, it's not possible to forward claims for quality issues after the item has been used for more than 5 months, firstly because the return time is of 30 days from the delivery and, secondly, because the item has been used and damaged due to use as the zip was perfect when you received and used the item.
Lastly, let us say that your review is partially false as we never said that this is not our problem, so we suggest you modifying the review and write the truth. Following your update, we are talking about an order placed over 5 months ago, not a couple of months. We can understand that you are disappointed, anyways, the problem is exclusively caused by the use you made of the item, and it's not a quality issue. As you can read from our email, nobody told "this is not our problem" but we explained why your request couldn't be accepted.
Anyways, we thank you for your feedback and we suggest you having a look to the shop policies before purchasing.
We wish you all the best.
The NOHOW Team
Have been customer for nohow few years
Have been customer for nohow few years, most of my item are from nohow, verry satistied, items always made with attention to details, passionly And most of all , best quality In material, clothes, jewels, i got always compliment When wear And ppl asking Where Did You get these… highly recommend
2023年3月6日
自発的なレビュー
Nohow からの回答
Dear Fiddler,
Thank you for sharing your opinion and thank you for beign our customer for long time.
We are glad to know that you are happy to shop on our website and we look forward to seeing you soon.
Best regards
The NOHOW Team
Nohow non delude mai
Ho acquistato più volte dal loro sito online e ne sono rimasto sempre soddisfatto. Ieri ho avuto la possibilità di visitare e fare compere nello store fisico, beh che dire, professionalità e gentilezza sono un loro tratto distintivo. Ottima qualità dei materiali e dei servizi da loro offerti
2023年2月19日
自発的なレビュー
Nohow からの回答
Gentile Simone,
La ringraziamo per aver condiviso la sua opinione sui servizi offerti dalla nostra azienda e siamo contenti che la sua esperienza sia stata positiva.
Confidando che continuerà ad accordarci la sua fiducia, la ringraziamo nuovamente e restiamo a disposizione.
Un cordiale saluto
Il team NOHOW
Plusieurs commandes passées chez Nohow…
Plusieurs commandes passées chez Nohow est toujours très satisfait, produit de très grande qualité, design des produits très attrayant, taille parfaitement à mes mesures produits correspondants a la description délais de traitement toujours respecté. Je recommande.
2023年1月8日
自発的なレビュー
Nohow からの回答
Cher Frédéric,
Nous sommes ravis de savoir que votre expérience avec notre entreprise a été si bonne et nous apprécions que vous vouliez partager votre opinion.
C'est très important pour nous afin de grandir et de fournir toujours le meilleur service. En espérant avoir de vos nouvelles bientôt, nous vous remercions pour votre avis et restons à votre disposition.
L'équipe NOHOW
Super super service. Very quickly responded to my question. Absolutely loved it. Keep up the good job!!!
Great great super service! Inmediatly responded to my question and problem! Super service and very friendly! Keep up the good work
Grazie grazie grazie!!
2023年2月8日
自発的なレビュー
Nohow からの回答
Dear Alfonso,
We are so pleased to read your review. It's a pleasure for us to know that you feel comfortable with our brand and the service, customer satisfaction is our priority number one.
We appreciate a lot that you took some time to share your opinion which is very important for us in order to improve our service in the future.
Looking forward to hearing from you soon, we remain at your disposal.
The NOHOW Team
Muy mala calidad de ropa
Los materiales son horribles. Todo fabricado en Polyester, debería haberme informado más sobre este tejido. Me compré una chaqueta y nada más llegar ya estaba llena de bolitas. Muy mala calidad por un precio desorbitado. No vuelvo a comprar nada en Nohow.
2022年12月7日
Nohow からの回答
Dear Daniel,
We are so sorry if you're not happy with your purchase, anyways, you could have contacted us to request a return and a refund, but unfortunately, you preferred to leave 1 star, despite the assistance you received.
You only purchased 2 items and you took advantage of an extra 20% off, furtheremore, you had free shipping as well.
It would have been much appreciated that you commented all the services of which you took advantage, including the Customer Care team that replied to your queries, instead of leaving 1 star.
Anyways, we wish you all the best for your shopping.
The NOHOW Team
The brand is amazing
The brand is amazing, cloths are unique, comfortable smart and definitely makes you feel great about yourself. I have been using the brand from long now shopping online all the way from USA. The shipment is always on time and the shipping process is very smooth. The best part is there is always something for everyone.
2022年12月22日
自発的なレビュー
Nohow からの回答
Dear Lord,
We are so pleased to read your review. It's a pleasure for us to know that you feel comfortable with our brand and the service.
We appreciate a lot that you took some time to share your opinion which is very important for us in order to improve our service in the future.
Looking forward to hearing from you soon, we remain at your dispsosal.
The NOHOW Team
Best wishes in 2023
Best wishes, to all NoHow team , in 2023 !
I am very satisfied with most of the products purchased .
Shoes are very comfortable and a very high quality material . I bought bracelets too and they looked great , I will buy more/different, bracelets in the future, for sure . I totally recommend.
I didn’t give 5 stars because , I am not satisfied with the return policy, you have to pay double price ( from Romania ), if you want to return a product... which is not ok . Also , some products prices are very exaggerated , considering the quality of the product ( material ).
2023年1月11日
自発的なレビュー
Nohow からの回答
Dear Alexandru,
Thank you for taking some time to share your opinion, we appreciate it a lot and we thank you for your feedback.
We look forward to hearing from you soon.
Best regards
The NOHOW Team
Nohow-Mariano Di Vaio ISPIRAZIONE❤️
Nohow-Mariano Di Vaio non rappresentate solo una persona e un ‘azienda per me ma molto di più . Io vi devo ringraziare dal profondo del cuore e intendo farlo attraverso questa recensione. Grazie alla mia passione per la moda ispirata a voi mi ha permesso di superare il momento più brutto della mia vita , un momento che non deve ripresentarsi più , ciò che sono oggi è anche grazie a voi e ciò che mi avete trasmesso attraverso gli abiti che proponete . Sono parole forti lo so , chi mi conosce sa quanto Mariano sia il mio idolo da sempre !! INFINITAMENTE GRAZIE !! Trovare qualità e competenze insieme sembra per pochi ma voi lo avete centrato in pieno .
Siete al TOP . Grazie , grazie e infinite grazie ❤️
2022年12月14日
自発的なレビュー
Nohow からの回答
Gentile Feith,
Siamo molto contenti e orgogliosi di leggere la sua recensione e siamo lieti di sapere che ammira NOHOW così tanto.
Ringraziandola per aver condiviso il suo pensiero, il nostro team è a disposizione per qualsiasi necessità.
Un caro saluto
Il Team NOHOW
I am stunned with the quality and…
I am stunned with the quality and design of the clothing. The delivery of the items was on time and without any issues. I am definitely going to be shopping more from Nohow and can’t wait for more product releases. Love and support Nohow and MDV family ♥️
2022年12月7日
自発的なレビュー
Nohow からの回答
Dear Michalis,
We are so pleased to know that you're happy with your purchases on NOHOW. Your feedback is very important for us in order to improve our service in the future.
Thank you for sharing your feedback. We look forward to hearing from you soon.
Best regards
The NOHOW Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。