Nohow レビュー 958

Nohow からの回答

4日前

Dear Customer,

We are sorry to hear about your experience and thank you for sharing your feedback. However, we would like to clarify that our customer service team has not received any reports regarding the issue you have described: we would have been happy to take prompt action to find a solution and meet your needs to the best of our ability.

To date, we have not received any other similar reports regarding this product, which has never previously shown any issues of this kind.

We would also like to take this opportunity to remind you that, particularly for dark-coloured garments such as black, it is always advisable to wash the item once before wearing it, in order to prevent any colour transfer.

Finally, we are surprised that the issue has been reported 17 days after delivery (which took place in early April), without us having been given the opportunity to verify or address the situation promptly.

We remain at your disposal, however, to investigate what happened and find an appropriate solution: please feel free to contact our customer service team directly at support@nohowstyle.com

Kind regards
Nohow Team

Nohow からの回答

2026年3月27日

Thank you for your feedback.

We are sorry to see such a negative review, especially considering that it comes a year and a half after your purchase.

At Nohow, we take great pride in the quality of our fabrics and materials. However, after 16 months of use, the condition of any garment depends heavily on how it has been worn and cared for (washing, drying, and general usage).

Had there been any concerns regarding the quality or the value of the items upon arrival, our customer service team would have been more than happy to assist you with a return or exchange within the standard policy period.

We value all our customers' opinions, but we believe that a review after such a long period may not accurately reflect the original quality of the product at the time of delivery.

Best regards,

The Nohow Team

Nohow からの回答

2026年3月30日

Bonjour Sandrine,

Nous sommes désolés de lire votre avis.

Nous vous avons demandé des informations complémentaires via Trustpilot, notamment votre numéro de commande, car nous n'avons trouvé aucune commande au nom de Sandrine Cadene. Cependant, nous n'avons reçu aucune réponse de votre part.

Nous regrettons que, comme indiqué sur notre site, vous n'ayez pas contacté notre service client à l'adresse support@nohowstyle.com pour nous faire part du problème et trouver ensemble une solution.

Nous vous rappelons que notre service client est joignable à tout moment par e-mail ou par téléphone de 9 h à 13 h et de 14 h 30 à 18 h.

Cordialement,
L'équipe Nohow

Nohow からの回答

2026年3月11日

Gentile Tiziano,

siamo lieti di averti come affezionato cliente e che i nostri prodotti e servizi siano all’altezza delle tue aspettative. La soddisfazione dei nostri clienti è la nostra priorità assoluta.

Il nostro obiettivo è migliorare costantemente la nostra proposta sotto ogni punto di vista anche grazie ai preziosi feedback dei nostri clienti.

Restiamo a tua completa disposizione e ti aspettiamo presto sul nostro store!

Un caro saluto,
Il Team Nohow

Nohow からの回答

2026年2月17日

Hi Jakob,

we are genuinely sorry and astonished to read your review.

We would like to point out that our Customer Care Team has never received any email from your email address jakobnaurere@hotmail.com or regarding your order number 148778: you never contacted us indicating that there was a problem with the products received. We remind you that our Customer Care, as clearly indicated in our website, is available at the email address support@nohowstyle.com and phone number +39 075 8631031 during the business hours.

Moreover, what you are declaring is not correct for several reasons:

1) We always send the exact same size that the customer purchases in our website. Each purchased product comes with an external tag which has a barcode with an SKU product number, which codifies only for the product and size purchased in the order.
For further verification we kindly invite you to contact our customer care at the contacts shown above.

In any case we would like to assure you that we do NOT send under any circumstances a different size compared to what you ordered. We are a truly reliable business operating since more than 10 years and such false allegations do not correspond to the truth and are defamatory.

If the internal label does not have the size indicated, that means that there has been an error in the production chain as internal labels are printed and cut together and it might happen occasionally that the cut is not precise and therefore the size is not visible internally, but this does not automatically mean that the size that we sent is not the one you order.

As previously indicated the size of each product received is indicated in the external tag and barcode: sizes are usually codified with -013 (size S), 014 (size M), -015 (size L), -016 (size XL) or -191 (size 30W), -193 (size 32w), -195 (size 34w), -197 (size 36w), -198 (size 38W), -201 (size 40W).

Since each product has its own fit and measurements in centimeters, it is possible that some products do not fit the same compared to others you bought even if they are purchased in the same size. In each product page in the website we indicate the measurements in centimeters of the size worn by the model and we also have a detailed size guide with instructions on how to choose your size. It is possible in your case that the size you purchased is not appropriate. In that case as solution we offer return for size exchange or refund.

2) We do not deny returns and refunds if clothes are just tried on. Indeed, our return policy indicates that products that have been used over time, washed or altered cannot be returned. If you have just tried on the products, have not used them and the external tag with barcode is still attached to the product, the products can be returned. Moreover, the policy states that if the external tag (the one with the barcode) has been removed by the customer, the product cannot be returned. Indeed, the only reason to remove the external tag is by common sense is if you decide to keep the products and use them. It doesn’t make sense to cut the external tag from the product if you want to return it and don’t want to use it.

3) We noticed that you placed a return request on our website, where you indicated that you would like to return 5 products out of 15 purchased.
As soon as you placed the return request in our website, you received instructions on how to ship the products back.
Unfortunately we are assuming that the reason for leaving this negative review is the fact that we do not offer free return labels, which however is clearly indicated on our Return policy on our website. We advise reading our return policy before placing orders to avoid inconveniences and unexpected costs.

We are sorry that this review tool has been used in this case with defamatory intentions on our behalf and that you did not contact us requesting explanations or instructions instead. Our Customer care team is always available for clarifications.

Nohow Team

Nohow からの回答

2026年2月9日

Hi Alex,



The refund has been now issued to your PayPal account. Regarding the claim that the refund is partial, as clearly indicated in our return and refund policies available on our website returns are at customer's charge, we do not provide free return labels and we do not provide refunds for return shipping costs.

We also do not refund original shipping costs always according to our refund policy as we paid the carrier to deliver to you the product, therefore that is a paid service. 


 Regarding the timing of the refund, as thoroughly explained by email, since you opened a dispute with PayPal for no reason for this order without waiting for our refund within the 10 business days following the delivery of your return package to our warehouse according to our policy, it was not possible for us to issue the refund as the dispute was open. Indeed the refund system does not allow us to issue refunds until the dispute is closed to avoid refunds to be issued twice.

Please kindly note that we would have refunded you immediately if you had contacted us immediately after the dispute was resolved. Unfortunately this was a technical issue of the system, we always were in good faith and we would like to ensure that we are not a "scam" company as you defined us in trustpilot. 

Please also kindly note that if you would not have opened the PayPal dispute in the first place the refund for the returned product would have been issued in 10 business days after receiving the return according to our policy timeframe and all of this would never have occurred.

We are genuinely sorry for the inconvenience, however we would like to point out that we are a trusted company which operates since more that 10 years and we never had the intention to deceive you or deny the refund you were entitled to.

Kind regards
Nohow Team

Nohow からの回答

2026年1月16日

Ciao Stefania,

ti ringraziamo per il tempo dedicato alla condivisione del feedback sui nostri prodotti e servizi.

Siamo lieti che la qualità degli articoli acquistati abbia soddisfatto le tue aspettative, il nostro intento è sempre quello di offrire una vasta gamma di capi di alta qualità e di migliorare costantemente il processo produttivo.

Ci fa molto piacere sapere la spedizione è avvenuta in tempi molto rapidi, abbiamo selezionato con cura i corrieri partner per offrire ai nostri clienti un servizio di spedizione sempre veloce ed affidabile.

Speriamo di rivederti presto nel nostro shop online e restiamo a completa disposizione.

Ti auguriamo una splendida giornata
Il Team Nohow

Nohow からの回答

2026年1月14日

Gentile Cliente,

abbiamo verificato quanto da lei indicato e, dai nostri sistemi, risultano 3 ordini effettuati con l’indirizzo email utilizzato, non 5. Qualora vi siano stati altri acquisti con credenziali diverse, la invitiamo a segnalarlo con dati verificabili.

Per quanto riguarda il reso, desideriamo precisare che dal 2014 la nostra politica prevede il reso a pagamento. Una spedizione ha un costo reale, così come il rientro della merce, e non siamo né obbligati né tenuti ad offrire il reso gratuito solo perché altre aziende adottano politiche differenti.
Le condizioni sono chiaramente indicate sul nostro sito e accettate al momento dell’acquisto.

Riteniamo inoltre poco corretto ricevere una valutazione negativa basata esclusivamente su una politica di reso dichiarata e trasparente, soprattutto considerando che tutti gli altri ordini risultano consegnati correttamente e senza alcuna problematica. Se il servizio è stato soddisfacente in quelle occasioni, sarebbe stato opportuno recensire positivamente gli ordini precedenti.

Comprendiamo che il costo del reso possa non essere gradito, ma questo non rende il servizio “ridicolo”, né giustifica affermazioni sulla qualità dei prodotti che non erano mai state segnalate prima.

Restiamo disponibili per chiarimenti, ma le nostre politiche restano invariate.

Cordiali saluti,
Il Servizio Clienti

Nohow からの回答

2026年1月14日

Dear Eliran,

Thank you so much for taking the time to share your experience and for your kind words. We’re truly happy to hear that our customer support team was able to assist you promptly and that you appreciated how the situation was handled.

Quality and customer satisfaction are extremely important to us, so it means a lot to know that you’re impressed not only with our service but also with the fabrics, design, and overall quality of our products.

Your feedback motivates us to keep improving and to always stand behind what we create. Thank you for your trust and recommendation — we hope to welcome you back again soon!

Kind regards,
Nohow Team

Nohow からの回答

2026年1月14日 に更新

Dear Tim,

Thank you for your thoughtful review and for giving us a chance. We’re glad to hear that the Boone double breasted coat fits perfectly and that you’re happy with the quality and delivery.

We truly appreciate you taking the time to share your perspective, especially regarding our policies. Transparency is very important to us, and we always aim to clearly communicate all details on our website.

Thank you for your recommendation and support — it means a lot to our team. We hope you enjoy your coat and look forward to welcoming you back in the future!

Kind regards,
Nohow Team

Nohow からの回答

2025年12月11日

Gentile Alberto,

la ringraziamo per le gentili parole, siamo lieti che la qualità dei nostri prodotti e servizi corrisponda alle sue aspettative.

La soddisfazione dei nostri clienti è la nostra priorità assoluta.

Confidando di risentirla presto, restiamo a sua completa disposizione per qualsiasi altra necessità.
Le auguriamo una piacevole giornata.

Nohow からの回答

2025年11月10日

Chèr Moncef,

Nous vous remercions d'avoir partagé votre expérience d'achat avec nous.

Nous sommes ravis que la qualité des produits et notre service d'assistance aient répondu à vos attentes, car la satisfaction de nos clients est notre priorité absolue.

Nous espérons vous revoir bientôt sur notre site et nous restons à votre disposition.

Cordialement,
L'Equipe Nohow