Nok Air 

Abzocke bei der Gepäckabgabe.
Online Check in war nicht möglich da die Web Seite nicht funktioniert hat.
30€ extra bezahlt für den Sauladen.
Zum Glück ist es der erste aber auch gleichzeitig der letzte Flug mit Nok Air❗

Very disappointing experience with Nok Air. I was seated in the front row because I had just undergone laparoscopic surgery, and my mother had recently had a facelift 8 days ago, so we are flying back from DMK to Phuket for recovery. We chose the front row so we could get on and off more easily without interfering with other passengers. Another passenger humiliated me in front of others, while the flight attendant simply smiled and told me to move away from the doorway instead of helping. I felt embarrassed, disrespected, and completely unsupported.

My ticket included 20 kg checked baggage. I had 30 kg in total, so I had only 10 kg of excess baggage.

I tried to add the extra baggage online, but it wasn’t possible. I therefore called Nok Air’s hotline before my flight, and was told to simply purchase the additional baggage at the airport.

At the airport, I was charged 8,000 THB — and the receipt states 20 kg, even though I only had 10 kg of excess baggage. Apparently, the charge was applied twice because my journey consisted of two connected flight segments.

What makes this even more ridiculous is that Nok Air’s own conditions state that lost baggage is compensated at 400 THB/kg, capped at just 2,000 THB total.

So apparently I can be charged 8,000 THB for additional baggage, but if the airline loses that baggage, the maximum compensation is 2,000 THB. 🤡

I will be requesting a refund, but this experience has completely destroyed my trust in the airline. Extremely poor communication, confusing baggage policies and outrageous fees.

Horrible experience, avoid Nok air, take a bus or use another airline.This airline is a joke, dirty, the seat smelled like vomit.

Guy took my carry-on told him I had tight layover, he didn't care. Took no one else's bag

I took 3 flights with this airline as a handicapped person, the staff was kind, and they were fast bringing my chair out of the plane. They should improve the landings but apart from that, this low- cost airline is perfect.

Vol Chiang Mai - Chumphon avec escale a Bangkok le 21/07/2026. Très bonne expérience, personnel au sol et de bord adorable. Pas de retards

Corrupt workers and service. We were boarding a flight worth 1500 baht. They did not weigh our bags at the check in counter, yet when we boarded they weighed our carry on luggage and deemed it to be 10 kg overweight. If this was told to us during the check in process, then we would have checked in the extra kgs into our luggage, since had all checked in luggage worth over 10kg of free space. And all of our heaviest items (shoes, jeans, cosmetics were in the carry on lugggae with us. After this, they created a scene with 5+ members of staff at the gate, causing a huge scene and creating a dramatic conflict that made us feel forced to pay 4000 baht (when our entire flight only costed 1500 baht). They forced us to pay this at the gate, minutes before flying, and would not let us pay later by card or even listen to our explanation that we had paid for excess baggage that was not being utilized, and our friends (5 friends) also had unused baggage of around 10kg per person. However they still forced us to pay the amount, despite the fact that this could have been handled WITHOUT ANY FEE if it was noted and explained during the check in period before passing through security. Venunun Kherlai was an extremely rude member of staff with despicable and terrible service. She is a disgrace to Nok Air. We will update our reviews only if we are refunded for the extortion that we experienced at the hands of Nok Air.

Benyt ikke dette selskab, jeg gentager, benyt det ikke.
Forsinkede fly og ingen service.
Kun en chat robot, der bare gentager sit spørgsmål.
Aldrig kommer jeg til at bruge dette selskab igen og jeg kan absolut ikke anbefale det.
Fik et svar på Mail.
Det er ikke vores Policy at refundere, heller ikke selvom du har tilkøbt forsikring.
SVINDEL SVINDEL

Mein Kumpel und ich sind von Surat thani nach Bangkok geflogen mit Nok air .
Der Service ist bei nook air so unterschiedlich im weiten schlimmer als Zb bei Ryan air und dass Personal ist im algenein ziemlich unfreundlich und man fühlt sich an Board auch erlich gesagt nicht wilkommen...
Abgesehen davon war es ein ständiges hin und her beim Check in und Baggage drop off sowie am Gate .
Dazu was ich am seltsamsten fande .
Ich habe mir nach der Sicherheitskontrolle im Gate bereich ein Getränk gekauft wo mir strict verweigert wurde dies mit an Board zu nehmen und dann noch in einen ziemlich abwertigem Ton...
WTF bitte was ?

Ich Fliege viel und habe sowas in der art tartsächlich davor noch nie erlebt !
Dazu war die Landung mit dennen EXTREM hard !
Verspätung hatten wir auch ein bissl gehabt aber dies war noch im axeptablen bereich im allen ist diese airline aber echt nicht zu emphelen .
War sehr unangenehm mit dennen zu Fliegen .
Einmal und nie wieder .

I paid my seat like I made always with all companies in first line dd142.

When I sit I was alone without no one back to me cuz not too much people pay that expensive seats.

But after the crew put some old person sick back my seat and doesn't stop to cough in all trip.

The finally I will get sick

Wort experience ever, our Flight had 3 hours delayed, they didn’t even given a water to drink. They were also rude.
NEVER AGAIN

Unsere Inlandsflüge wurden gestrichen und anschließend nochmal verschoben, ohne dass man uns eine vernünftige Alternative angeboten hat. Und wenn man dann endlich am Flughafen ankommt, sieht man, dass der Flug wieder einmal Verspätung hat und das Gate dreimal gewechselt werden muss. Wie kann so etwas passieren? Wie kann man nur so schlecht planen?

Für uns bedeutete das zusätzliche Kosten, verlorene Urlaubszeit und jede Menge Frust. Selbst der Check-in vor Ort oder eine schnelle Gepäckabgabe, obwohl man bereits online eingecheckt hat, ist nicht an jedem Flughafen möglich (zum Beispiel in Krabi). Nie wieder – beim nächsten Mal werde ich auf jeden Fall lieber etwas mehr Geld für eine zuverlässige Airline ausgeben.

Das Bodenpersonal war freundlich.

Nok Air are prolific for cancelling flights. We booked Krabi to Bangkok for our first flight of our return journey home to the UK. 2 weeks before leaving for our trip they cancelled the flight, which meant we had to rebook the same date but for a different time. The day we are due to fly, we arrive at Krabi airport to find our flight had been cancelled again. This time, no notice, no email, nothing! We eventually get booked on the next flight which was actually a delayed flight from earlier that day due to leave an hour after our original flight. We go through security, we’re waiting for our flight and find out it’s delayed because an Air Asia flight is stuck at our gate. What??? Just move us to another gate!! The staff were useless, fobbing everyone off, making up lies and being extremely unhelpful. We eventually get informed after enquiring again that they moved us to another gate and we’d be boarding another 30 mins later. We start queueing and 10 mins after we were due to board, we’re told it’ll be another 30 mins. Bearing in mind this was a connecting flight and we needed to get from Don Muang to Suvabharmu to get our flight home to the UK. Eventually we board and set off 2.5 hours after we were supposed to depart on our original flight. Absolute nightmare of an airline and will never use again

Bought flight tickets from Chiang Mai to Bangkok. One month after - flight was cancelled by Nok Air. It is impossible to communicate with them. No reaction, no money return, nothing... Never again.

I highly recommend not using this airline because they are constantly changing flight times and delays and are not capable of normal operations. If so, you are very lucky. I DO NOT RECOMMEND. Unreliable.👎

Twee keer met NOK AIR gevlogen voor onze binnenlandse vluchten op reis in Thailand: naar en van Chiang Mai.
Was telkens op tijd, vriendelijk personeel, heel vlot door de luchthaven en relaxte sfeer. Aanrader prijs-kwaliteit.

They broke my bag and apologized and wanted to give me $6.17 AS COMPENSATION!!! MY BAG IS 80 dollars!! When I said that was outrageous they denied me based on “not having insurance”! Are you kidding me? I NEED to have insurance and PAY more otherwise they don’t pay you if THEY break YOUR bag!!??? Horrible airline

I booked a midday flight through Expedia to align with important customer meetings. Two days later, Nok Air canceled the flight and gave me two poor alternatives: 8am or 6pm — both completely disrupting my plans.

When I requested a refund, Nok Air agreed but told me to speak to Expedia. Expedia then transferred me back to Nok Air’s consolidation center, where I spoke to an agent (Jessica) who was rude, unhelpful, and ultimately hung up on me when I asked for a manager.

After more time on hold with the main call center, I was told the original agent gave incorrect instructions. Now I must wait five days, call Expedia again, and chase the refund myself.

Unprofessional, disorganized, and a complete waste of time.
Nok Air — the worst airline experience I've had in Asia.

Vol retardé sans raison, personnel peu aimable, avion et équipement désuet.
Le plateau repas comportait du riz blanc avec des champignons et une bouteille d'eau.
Je ne m'attendais à rien et je suis quand même déçu