Nok Air 

Pire compagnie que j'ai pris de ma vie !
Ils ont pesé nos bagages cabines pour ensuite nous dire que c'est 100€ pour le surplus, mais qu'on pouvait mettre nos affaires dans les sacs a dos avant de les remettre dans les bagages cabines. Perte de temps et obligé d'ouvrir ses bagages devant tous les autres passagers...

Nous avons pris l'option premium qui garantie un repas pendant le vol, évidemment il n'y avait pas de choix sur le plat, un seul proposé, riz blanc et champignons, pas de possibilité d'avoir un second choix ou de prendre autre chose car tous les plats sont payants et le riz champignon est le moins cher...

Le personnel n'a pas cherché à nous aider, à rendre le voyage plus agréable, ou à trouver une solution.

Les avions sont des Boeing 737-800 très mal entretenus.

Je ne recommande pas, si vous estimez votre vie, votre temps et votre argent ne volez jamais avec Nok Air !!!

Quite bad airlines.

Second experience with them and it is getting baddest.
Sent a first time my feedback thru their website, never received any acknowledgement from them.
Just completed a round trip recently with them and without exaggerating they are bad.
They are not only bad, they are unfriendly.
One hour late on the ongoing flight and 30 mn late on the return despite the captain announced before landing that we will be earlier.
Grumpy to arrogant crew which seems not that happy to work for this airlines.
Was thinking they will be better than Thai Air Asia and at the end they are not at all.
Old plane, on the return flight, a very annoying noise near the window which I can ease by putting my head on it and realize how this part was dirty, oily from previous passengers sit on this seat who probably did the same thing. Yikes.
Ground airport staff were average.
Very disappointing and will avoid them the maximum I can.
Seems they do have some financial issues or re structuration which might be the cause of the effect.

They changed my seat with no warning. I had booked that seat online.

NOK Air was the worst customer experience I ever had with an airline regarding luggage policies. I will never fly with them again. We booked through booking and standard ist 15kg for a luggage piece. It was not possible to book additional kg for luggage in advance via booking so we tried to contact customer service of nok air but no one ever replied to us. It then said for additional 15kg you have to pay around 550 baht on the website but beware as this only is valid 24h before the day of the flight (this is not written clearly on the website!!!) otherwise you have to pay 400 Baht per kilo so we ended up paying more for the luggage (181€) than for the ticket. The staff at the baggage drop was also very rude and smiled at our problem and did not care at all. She said we can ship the baggage separately which makes no sense as you never know when it arrives and cost a lot as well. I will never book with them again as the customer service is not existent and they are ripping of customers with additional luggage.

They tried to charge me more for an extra 5kg than the entire price of the ticket. They had an online option to do it for less than 10 dollars but they remove that option once you’re at the airport because they know they got you now. Extremely rude staff too, they’ll use phrases like “if you cannot pay” and that you could consider a parcel “if you cannot pay” I can pay it. I just don’t do it out of principle. I booked another ticket for 10 dollars more at another airline just out of spite. Avoid at all costs.

I do not know where to start with this review - This whole company is a shambles and the staff are extremely rude. After travelling over Thailand for 3 weeks and using various airlines which no issues as all, we then had the dreaded encountering of Nok. To start with our 1st flight time was changed, to which then it got further delayed by 3 hours, leaving us in Chiang Mai airport until 11:30pm when all of the food places shut at 9pm. Not great when you have a 4yr old? Which then meant not getting to our booked hotel until after 1am which is ruined our next day. They then were picking on mainly families or our return flight and weighing cases - we had even checked in at the check in desk, had the hand luggage weighed and allowed through - The issue was at the gate when they like to pull people from the queue and mock them in front of the crowd. 2 of ours were under the allowed 7kg and one was over by 2kg so they demanded money to allow our case on, they wouldn’t allow us to open and split the extra weight into the other cases - One case was only 4kg. So our allotted 21kg between the 3 cases was well under. That flight was also delayed by an hour as well, which once again meant a late night getting to our accommodation. They just never seem to be able to fly on time and the staff are extremely rude on the ground and the stewards as well on the planes. As per previous reviews, use a different company as everyone seems to be having issues with Nok and now I can see why.

Got to airport desk not open yet finally opened had one check in bag of 10 kilo they charged me 1200 bht for one way 1900 bht if book return paid that went through to departure only to find out plane is delayed have not been told how long yet this is my first and last trip with nok air

I would rate 0 star if I could.
NokAir cancelled my trip that I have booked from Chengdu to Phuket. It's ok, * happens. but they have been holding my payment for more than one month. Every time when I reached out to them, they only replied 'Still in process'. For now, I still have not got my money back. What kind of a company that is? You totally lost my trust in you. I would never consider your airline anymore no matter how cheap you are!

Extrem unfreundlicher service. Hatten uns für überhepäck das doppelte vom flugpreis verrechnet. Das wäre ja das einte, aber auch die art wie mit uns umgeaprungen wurde war definitiv max ein stern wert. Nie wieder!

Worst company i have ever used. Terrible. Do not purchase flights with them. I bought two tickets from Bangkok to Chian Mai in January this year. They cancelled the flight and i am still fighting to be refunded. After four months and many emails and phone calls to Booking Gotogate and Nok Air i managed to get some hundred something euros back but i paid 165. I am still fighting for the 50+ eurod difference. It is incredible that these companies are allowed to operate in the net. Last time Nok Air, last time Booking Gotogate. Shameless. Terrible companies. Do not book flights with them. Manuel

Horrible expérience avec cette compagnie que je vous déconseille fortement !!!
Nos vols (Bangkok- Phuket et Phuket- Bangkok) ont été retardé de plus de 2h sans aucune information au préalable. Alors que pour le vol retour, la compagnie était au courant la veille d'après les informations de l'agent au comptoir d'enregistrement!!! De plus, ils ne vous proposent aucune proposition de compensation. Nous avons dû aller nous plaindre au comptoir de la compagnie et tout ce que nous avons eu c'est un bon de 150 thb pour aller au subway de l'aéroport. Inadmissible !!! Surtout quand vous êtes en vacances et que vous avez autre chose à faire que déambuler dans un aéroport. Le pire c'est que nous avions pris l'option Nok air max et n'avons jamais eu le traitement prioritaire ni à l'aller ni au retour que ce soit pour l'enregistrement ou l'embarquement !

Innerhalb von 4 Tagen, wurden 3 Innlandsflüge gecancelt bzw verschoben, ohne Angabe von Gründen. Desweiteren ist 1 Flug zur gebuchten Zeit gestartet , aber ohne mich, da dieser für mich gecancelt wurde. Es wurden nicht mal Alternativen angeboten, geschweige denn eine Entschuldigung. Ich musste mich selber darum kümmern und umbuchen, ohne Umbuchungsgebühr , was ja wohl zu erwarten ist. Ich kann nur jedem abraten bei dieser Airline zu buchen, es ist ein Risiko

One of my flights were cancelled (Bangkok-Phitsanulok) and I am battling since several weeks to get my money back Several e-mails and they never sent proof that they refunded the money
Really annoying

Also the 2nd part of my flight was delayed for almost 4 hrs

I do not recommend Nok Air to anyone

Always delayed, no information about delays even the screens on the airport get not updated with the delays. If your plane come or not come you can look on apps like flightradar. I live in thailand and fly every week, IM sure Nok air is thailands low cost carrier with the most delays

All flights delayed long wait time. Bad information. Flights been changed without notice.

Unsere drei Inlandsflüge wurden 5 mal verschoben und 3 mal abgesagt. Darauf hin haben wir alle Flüge rechtzeitig storniert. Wie es uns auch angeboten wurde. Da war im Januar 2024. Bis heute keine Rückerstattung oder irgendwelche Resonanz von Nok Air. 400Euro sind dahin. Also wenn möglich Hände weg von Nok Air.

Cancelled the flight and no refund. Impossible to get hold of. Website doesn’t work. Avoid avoid avoid

Nok is another Spirit Air - they’d charge for oxygen if they could! In a place where backpackers are the norm, they’ve decided to charge people for the weight of their carryons!! I won’t EVER give them my money again. You get 7kg for your carryon and then you paid $1200 Thb for every 20kg after that. My family of 6 is traveling Thailand so we all took backpacks that would be free carryons on all other airlines. The over weight charges cost me as much as the “cheap” tickets. Spend your money with a different airline.

Still waiting for my refund of £141 after 45 working days.

Now I discover this airline is actually bankrupt and shouldn't be illegal for them to sell tickets if they can't provide actually provide the service they are selling.

Never book NOK airlines!!

I paid 1200 tab for 2 kilo extra on a bag. I will never fly with this company ever again.