I ordered a refrigerator shelf for our camper and it was the wrong one. I sent numerous messages with absolutely NO response. I would NEVER buy from them again due to HORRIBLE customer service!
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I never got the parts I ordered a year ago. I have contacted Morgan Crafton, the owner, by phone and email several times but never got a response. She already charged the amount of $116.24 to my credi... ãã£ãšèŠã
Update 3 days later: Customer Service contacted me with news that part was discontinued from manufacturer and a full refund was given. Customer Service was friendly and offered a discount on future... ãã£ãšèŠã
DO NOT order from this company. I ordered a part, and several weeks later I still had no order number, confirmation, tracking info, etc. The payment was processed, and still no information on the or... ãã£ãšèŠã
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We know that keeping your Recreational Vehicle in peak operating condition is important to you, which means it is important to us,too! Our goal is to offer a wide range of parts and products at reasonable prices, and more importantly, best in class customer service. We are here to help with your RV needs so you can focus on enjoying the open road!
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Amazing personal service
Amazing personal service. Best i have ever seen. Thank you.!!!
2022幎3æ30æ¥
RV Fridge Parts Direct ããã®åç
Thank you so much, Eric, for allowing me the opportunity to help you find a refrigerator that fit perfectly on your boat. It was truly a joy and an honor to work with you. Next time you need anything, please give me a call
Outstanding company who stand behind their word!
Outstanding service and stand completely behind their products and advertising 100%. I would recommend Norcold Parts Express for your needs at any time!
2022幎3æ24æ¥
RV Fridge Parts Direct ããã®åç
Thank you so much for your kind words, James! Recommendations is a huge compliment, and we could not be more grateful! Giving great customer service to everyone that contacts us, is something we will continue to strive for. Thank you again for your feedback, we look forward to working with you again in the future!
The follow up review.
Thanks
The part arrived ups.
The updates have been excellent and informative and accurate.
2022幎3æ12æ¥
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RV Fridge Parts Direct ããã®åç
Hi Sandra! Thank you so much for taking the time to leave such a great review, it really means so much to me! Next time you need anything for your RV refrigerator, I hope you will give me a call!!
Extremely helpful
Extremely helpful. Answered my questions. Would definitely order here again.
2022幎3æ8æ¥
RV Fridge Parts Direct ããã®åç
Thank you for your kind words Sharon, it truly means so much to me. I am so happy you had a great experience. Please keep me in mind next time you need anything for your refrigerator!
Morgan once again did an awesome jobâŠ
Morgan once again did an awesome job for me. Nor old on the other hand not so much. I have a 2005 n1095 fridge that the door split open on the bottom because of bad design and canât just replace the door but need to buy a new fridge for better than a couple grand.
2022幎3æ8æ¥
RV Fridge Parts Direct ããã®åç
Thank you so much Keith! It was a joy working with you. I'll miss talking to you daily, so make sure to keep in touch and let me know if you ever need anything! Enjoy your new refrigerator!!
Norcold Parts Express was very helpfulâŠ
Norcold Parts Express was very helpful in getting me the right refrigerator door and how to install it.
2022幎2æ27æ¥
RV Fridge Parts Direct ããã®åç
Hi Genn! Thank you so much for sharing your positive experience. We are so happy we were able to get you the correct door for your refrigerator and get you back on the road faster! We are always here, next time you need anything give us a call!
wonderful
wonderful, helpful lady on your end. explained things well and gave options available to me. made sure I had the right part.
Thank you
2022幎2æ26æ¥
RV Fridge Parts Direct ããã®åç
Thank you so much, Harry! Your kind words mean so much! I really enjoyed talking with you and am so glad we were able to help and get you the part you needed.
RV Fridge Parts Direct ããã®åç
Hi Michael! Thank you so much for taking the time to leave us a review. It truly mean so much to us! Give us a call anytime you need anything, we are always available!
Best customer service I ever had handsâŠ
Best customer service I ever had hands down.
2022幎2æ24æ¥
RV Fridge Parts Direct ããã®åç
Thank you so much Dennis! We are incredibly grateful to have had the opportunity to work with you, your kindness is immeasurable. I truly hope you will call us whenever you need anything!
Always a positive experience
Morgan always answers all questions right away, checks and rechecks on orders to make sure they are correct and knows what costumer service means.
2022幎2æ19æ¥
RV Fridge Parts Direct ããã®åç
Robyn, thank you so much for your kind words! Your support and dedication means so much to me, customer service is our number one priority!
I am so pleased
I am so pleased. I got on the chat line for help with my Norcold RV fridge. I didnât know what the part was called, it held the light for inside the fridge. They gave me the part number and even sent a picture of it to confirm. Very helpful, the part is on its way.
Thanks
2022幎2æ18æ¥
RV Fridge Parts Direct ããã®åç
Hi Johnny, thank you so much for sharing your experience. I am so happy to hear that you were pleased and able to get the part you needed. We are always here and happy to help!
Just ordered parts again and neededâŠ
Just ordered parts again and needed them overnighted. Customers gladly pay the extra shipping if they can get their refrigerator-furnaces-or air-conditioners fixed sooner. Great job Morgan!
2022幎2æ10æ¥
RV Fridge Parts Direct ããã®åç
DOC RV Repair is awesome! Thank you for your continued loyalty, working with you is a blessing!
Their service was great
Their service was great, Morgan was excellent on getting the parts that I needed. Would use this service again.
2022幎2æ4æ¥
RV Fridge Parts Direct ããã®åç
Thank so much for your kind words, Gary! I am so happy we were able to get you the correct door bins. I look forward to hearing from you again in the future, enjoy that sunshine!!
The best experience of customer serviceâŠ
The best experience of customer service ever. Went the extra mile to make sure all trouble shooting was done despite whether I ordered or not. I did however order a part due to results of helpful technician. A+ all the way
2022幎2æ4æ¥
RV Fridge Parts Direct ããã®åç
Hi Mark, Thank you so much, reading this made our day! We truly appreciate you taking the time to write such a wonderful review of your experience. We can't wait for the opportunity to work with you again.
Enjoy the rest of your trip, and the time with your grandkids!
Just awesome
Just awesome. I was looking for one of those unobtanium parts. Even Norcold direct was out with no restock dates. Somehow, I got ahold of Morgan at NPE. He could not find it on a Thursday but stayed on it over the weekend and MOnday said he found "The only one"...and to order it quick. Of course it was delivered promptly. Awesome. Awesome, Awesome!!! Thanks and Cheers!
2022幎2æ2æ¥
RV Fridge Parts Direct ããã®åç
Hi Ben, thank you so much for your amazing review it truly means so much to us! I couldn't wait to get ahold of you as soon as I saw that there was one power board available, and am so glad it went to you! It was an honor to work with you, please give us a call if you need anything! Thank you again
Awesome Customer Service!
2022幎1æ29æ¥
RV Fridge Parts Direct ããã®åç
Hi Brooks! Thank you so much for sharing your experience. It was a pleasure to work with you, and thank you again for your service! I look forward to working with you again in the future.
Super fast good service
2022幎1æ28æ¥
RV Fridge Parts Direct ããã®åç
Hi Sharon! Thank you so much for the positive review, I am happy that you're happy and look forward to hearing from you again soon!
Excellent! Part arrived the next day.
I needed to replace a broken fridge drawer lid hinge and didn't really know where to start. I started digging online and not too long in found great information on the website. I wanted to confirm the part I needed so I emailed, thinking I'd be unlikely to receive a response. I was mistaken. I had a reply within 48hrs (may have been less) asking more questions and then was provided some suggestions on what I needed based on me confirming the model number. Once that was confirmed, I called to place my order and it arrived THE NEXT DAY with normal shipping - not express. This was an amazing customer service experience the whole way through. Thank you!!
2022幎1æ27æ¥
RV Fridge Parts Direct ããã®åç
Thank you so much for your kind words, Kelly, it truly means so much! I am so happy to hear you had a great experience. Please let me know if I can help with anything further, and thank you for taking the time out of your day to share your experience. I look forward to working with you again soon!
From start to finish very professionalâŠ
From start to finish very professional delivered my parts on time couldnât be any easier thank you so much
2022幎1æ27æ¥
RV Fridge Parts Direct ããã®åç
Thank you so much for sharing your experience, Chris! I am so happy it was a positive one, we are always here to help with whatever you need.
I would have given it 5 stars but IâŠ
I would have given it 5 stars but I ordered a new sensor and added the clip. When the parts came there was already a clip on the sensor. So I ended up paying for a clip I didn't need. Maybe I just missed that point when I was looking at the part online. Other than that I am very happy with the part and service. This was a part for our RV refrigerator and had to have it sent to the campground we were staying at. So glad I was able to get the part.
2022幎1æ26æ¥
RV Fridge Parts Direct ããã®åç
Hi Roger! We are incredibly grateful you took the time out to leave us a review. Your feedback is important and will help us improve service for everyone. We appreciate you bringing this to our attention, we have updated the thermistor description to explain a clip is included. Please let us know if you ever need anything! We look forward to working with you again in the future.
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