NordLocker レビュー 

Was all working well until the recent upgrade. Now it's impossible to use the product I paid for. If there ever was an example of 'ensh*tification' this is it.

I downloaded the new upgraded app. Wasted 10 mins just trying to login with my correct password which it didn't recognise, it saying the app I literally just downloaded wasn't up-to-date etc, and finally got in on the browser version. Which is SO badly designed it's almost impossible to use. Finally uploaded some photos, selected them and pressed 'done', and then...nothing happens?? I tried a few times and no idea if anything is uploading or uploaded.

I gave up at that point because I have a life to lead. I want my money and my files back.

Auf einem Mac völlig unbrauchbar. Habe sechs mal versucht einen Ordner auf meinen Mac zu übertragen. Jedesmal wurde mittendrin die Seite wegen eines aufgetretenen Fehlers neu geladen.

Nouvelle abonnée, impossible d'avoir accès sur mobile web à mes documents et sur l'application que des erreurs ou je ne peux pas télécharger mes documents. Si je dois avoir mon PC H24 sur moi pour avoir accès à mes documents, alors cela ne sert à rien.

NordLocker has completed an upgrade which has rectified their previously appalling upload speed but it just doesn’t work as a reliable backup service. If you are uploading a few photos I’m sure it works okay but if you are doing a bulk upload of multiple files and folders you’ll find it report hundreds or thousands of failed uploads or worse you’ll open a folder to find it empty. It’s cheap but it doesn’t work at least not reliably. I’ll use another service or just buy a couple of terabytes drives and back up at home.

I trusted NordLocker with irreplaceable personal files, including photographs of deceased family members. After years as a paying subscriber, I was locked out of everything when Nord discontinued local locker support on July 1, 2025.

I received exactly one email about this — on March 6, 2025. No follow-up. No reminder. No warning that inaction meant permanent, irreversible loss of access to files sitting on my own machine.

My files are physically intact. Nord's own legacy decryption tool - which their support team provided me TODAY - recognizes them. It fails exclusively because Nord shut down the authentication server their own tool depends on. When I raised this with support, I was told there was nothing more they could do.

Nord built an undisclosed online dependency into what they marketed as local, offline encryption - then switched it off. That is not a technical limitation. That is a choice.

I have documented everything and am pursuing all available legal remedies. This review stays up until this is resolved. Nord knows how to reach me.

Ticket ID: ID #20785609

I had stored roughly 150-250 Gb of files with this company. I started downloading them on the 6th of January, and I still don't have all of my files onthe 21st of February! Don't store any files with Nord as you might never get it back!

Nordlocker heeft meest droevige perfomance die je kunt bedenken. Syncen van vele fotos lokale schijf via nordlocker app naar nordlocker web gaat nog. Maar ga niet proberen om 1mb fotos vanuit folder naar nordlocker web te slepen. Blijft gewoon hangen. Issue gemeld en erkend door Nordlocker. Heeft met encryptie te maken. Datum oplossing geven ze niet. Heb wel voor 2 jaar betaald. Ook kun je niet zelf kiezen welke folder je op pc naar Nordlocker wil synen. Mijn fotos staan op harde schijf. Dus ben nu noodgedwongen alle bestanden naar c schijf aan het zetten.
Als ik dit geweten had was ik bij stackip gebleven.

Terrible, terrible system. Claimed to be usable for MacOS - but NordLocker support told me they discontinued quite a while ago with the support for MacOS. The cloud storage is extremely disfunctional. (re)organizing folders or selecting/moving multiple files is not even possible. NordLocker support confirmed these big flaws. They addressed the issue to ’the internal team’ which they will contact me asap.

The fact that NordLocker stopped MacOS support and the cloud system is such a ripoff, tells me its a dying star. For cloud storage you should consider something else.

[Edit 24 dec: Never heard anything back from NordLocker.]

[Edit 31 dec: NordLocker contacted me by email/ticket that they still need time to find a solution.

[Edit 18th jan: customer support reached out again, providing me a solution that I can accept. They said their working on updates in the future. Took some time, but eventually they get back to you and do take your concerns seriously. Thats a plus. From 1 star to 3.

a password storage system, that can't remember it's own password.....anything else is better than this garbage

Tres mauvais cloud, je ne recomande absolument pas, je me désabonne.

Les transferts sont lents. Le partage est limité avec d'autres clients de la société. La gestion du Cloud compliqué.

Firstly, Nord as a company is not the worst. NordVPN has been good and I've used it for years. But NordLocker is a terrible product. The app is completely useless, you can't queue up files for upload or download and it frequently logs you out. I understand that upload speeds are slower with encrypted services but it's so slow and with the frequent logouts it's literally impossible to upload anything via the app. Download isn't as bad, but because the app is so poor, it's extremely difficult to do via mobile. I usually just log in to the website directly. The upload and download speeds via the website are unfortunately just as bad.

Neither channel allows you to queue up folders to upload and be notified if some of the files fail. Nope, you have to click into every folder, figure out where it failed, and start all over again manually.

I have only used a fraction of my allowed space because I just don't have the time to spend days manually uploading every single file I want from my device. I've also set a reminder to myself a few months before my subscription expires, because I assume it will take weeks to download my files and move them to another service.

In short - definitely avoid this service unless maybe you have just a few small files to store.

Terrible app terrible service. slow, unreliable and the app sometimes just won't even log in. then forget about trying to download or upload more than one file a day.

Je suis client NordLocker depuis peu et franchement, je suis extrêmement déçu. Leur service de synchronisation est d’une lenteur inacceptable, même avec une bonne connexion. Mais le plus grave, c’est que certains de mes fichiers ont tout simplement disparu après de simples glisser déposer. C’est scandaleux de vendre un service censé garantir la sécurité des données alors qu’il ne fonctionne pas correctement. On nous promet un cloud sécurisé et fiable, mais en réalité, on se retrouve avec une application instable, des bugs, des fichiers qui ne se synchronisent pas ou qui deviennent introuvables. Je trouve cela très préoccupant et profondément malhonnête de commercialiser un outil aussi peu fiable, surtout quand on parle de protéger des données personnelles ou professionnelles. J'ai perdu toute confiance en ce service et je ne le recommande à personne. À fuir tant que ces problèmes ne sont pas corrigés en profondeur.

Waste of time, money and energy..

Der Support selbst schreibt:
1. Backup Software:
"Bitte beachten Sie, dass wir die Verwendung von Backup-Apps von Drittanbietern wie Personal Backup mit NordLocker nicht offiziell unterstützen."

2. Ungültige Dateinamen:
Ein solcher Fehler tritt auf, wenn Ihre Dateien Sonderzeichen im Namen enthalten, wie z. B.:
~!@#$%^&*()_+?[ : \ " | ]
Wir können Ihnen daher nur empfehlen, die gewünschten Dateinamen zu ändern, damit der Upload erfolgreich durchgeführt werden kann.

Ich selbst habe die Erfahrung auch mit Leerzeichen und Punkt gemacht. Das Größer- und Kleinerzeichen geht laut Support auch nicht, das habe ich aber mit dem Formular hier nicht hochladen können.

Ich habe mich vor 2 Jahren registriert, aber das Abo widerrufen. Jetzt habe ich NordLocker neu abonniert. Ich scheitere schon beim Einloggen. Ich habe mein Passwort vergessen und wollte es ändern. Da werde ich aber nach einem Recovery-Key gefragt, den ich natürlich auch nicht mehr habe. Und das war es dann. Geld weg für nichts.

Client NordVPN j'ai aussi 1To de stockage sur le Cloud. Je teste donc ce service qui fonctionne assez bien mais reste encore bien en dessous de Sync que je ne peux pas abandonner pour lui. Les reproches principaux sont que la syncro ne se lance pas si on ne se connecte pas (password). C'est dommage, que le password soit exigé pour voir les fichiers, OK, mais la synchro devrait se faire d'office en arrière plan. Il y a aussi beaucoup de problème d'erreurs de synchro qu'il faut relancer. Prometteur mais a vraiment améliorer

Painfully slow, file renaming, changing spaces to underscores, windows desktop client with bare minimum functionality, moved from lockers into cloud without notice. Well a 0.

I used NordLocker for local locker for the last 4 years.
They have now removed that feature and forces people to the cloud.
Because of this I decided not to use the NordLocker product anymore.
However I had an expired debit card on my account that they charged.
It went through and when I contacted support to get refund.
They said im not eligible for refund and they are keeping my 75 usd.
This is despite i contacted them the same day they charged my debit card.

They also claim that I received an renewal notice even though there is no such email in my inbox.
I asked for more details like what email sent it and what time and they did not provide this information.
All other emails from Nord including marketing ones exist in my inbox and is not filtered as spam.

My only choice now is go via my bank and issue an chargeback.

This review is based on this experience alone and have changed my entire view of Nord as a company.
I will from now on advocate against all Nord products for friends and family.

Edit Support ID: #18619721
Feel free to check why support didnt answer my last question even tho they said they will look into it.

Edit 2:
Nordlocker admitted it was their fault. They never sent a renewal email.
But this happen after month of waiting for my bank to issue chargeback.
I highly doubt if i didnt write this review and issue a chargeback with bank I would get anything back.

ID #17845163 - It's been more than a month of failed attempts from Nordlocker to gain access to my data and they haven't been successful. They initiaited a transition to the cloud before fully understanding how to transition the local lockers, they failed to provide advance warning and instruction in advance of doing that, and now they have no idea what they've done - and as far as I can tell, the process of "transition" as received from Nordlocker is the reason why I can't get access to the locker anymore. They had probably deleted my locker or the data on it and now they're unwilling to take responsibility or stand behind their product. After numerous communication exchanges t appears that they've givwn up have provided no additional support or follow-on. Lawsuit is pending.

In response to the Nordlocker comment below, off course I reached out to Nordlocker. I have been corresponding with them for more than a month. This is how I found out that Nordlocker employees have no idea what they're doing and that I'm still unable to access my data - via emailing with them.

Additionally, there is no phone support, as captured in the email response below: USELESS SUPPORT

Thank you for your reply and the time you have given us to find a solution.

Unfortunately, we do not offer phone support.

We care for our customers and we think that issues are fixed more effectively through emails and chats. Having visual guidelines makes it easier to follow our suggestions and instructions.

We apologize for all inconvenience caused by this.

We want to reassure you that we will get back to you as soon as we have anything to offer.

As of now, we are waiting for a reply from our developers who are investigating the case.

Once again, we apologize for the time you needed to wait, and we appreciate your patience.

If there is any information that you need, let us know.
All the best,
Estrella Lopez
NordLocker.com