NordLocker レビュー 

A swindle. “Due to the aforementioned reasons in this and last reply” was the wording from their last high-handed agent when reporting that they would not refund a second year subscription despite, from my copious previous correspondence, it being abundantly clear that their product did (a) not meet my needs in that it did not function under the enterprise conditions in which I needed it to work, and (b) any cursory audit would reveal that I had not used the service for more than a few test files to provide extensive diagnostic information to assist them in ultimately failing to either grasp or resolve the matter.

I took the punch of a first year’s subscription cost yet they had the audacity to hit my account for another year following a mile of communication in which it was embarrassingly obvious that the product did not meet my needs, that they had failed to deliver a service, and that I no longer wanted it or, obviously, to pay for it!

EDIT. In reply to Drea: Nordlocker renewed the subscription after I told them that their service didn’t do what any reasonable business user might expect and that I would be taking my needs elsewhere. In any event, given that the Nordlocker “no knowledge” policy prevents you from knowing anything about the circumstances surrounding your company’s fundamental failure to meet my needs I don’t see how you are qualified to offer an opinion.

Datenübertragung nach Kauf Google Drive zu Nord Locker führte zu blockieren von Nord Locker App. Drive, no problem. Alle, ich meine wirklich ALLE 24GB of Data, waren nach einem Tag zwar noch ersichtlich und nach zwei Tagen weg (ich weiss was ihr denkt, unfähig usw., ich habe Screenshots mit den befüllten Folders gemacht, als ich bemerkte, dass einzelne Folders an GB verlieren!). Restore data bei Nord Locker n.A. Google Drive glücklicherweise schon. Support kontaktiert, willig zu helfen, fanden jedoch die Ursache nicht. ich schickte Sceenshots mit den Beweisfotos und unterstützte über Wochen. No Data, No refund, NO APPOLOGY. Ich nutze andere Dienste des Providers sehr gerne wie Nord VPN, aber von diesem Dienst bin ich enttäuscht und rate dringendst davon ab!
ID#14690578

La offerta è vantaggiosa! Il problema consiste con il software. NordLoker( app pc) purtroppo non gestisce bene i file o le cartelle troppo grandi, se viene usata come backup per dei progetti audio o video non è il massimo. Non avvisa se ci sono problemi durante il caricamento. Le sorprese arrivano quando si va a controllare i file. In sintesi se si caricano meno di 20 giga a colpo forse non ci sono problemi.

I've been looking into options to back-up the hi-res photos I took with my camera over the years. The kind of thing of uploading once and forget, so I was enticed by nordlocker's offer for 1TB at $1 per month for the first year, and I figured I had nothing to lose to try it out.

Unfortunately the uploads speed is *incredibly* *ridiculously* slow. I'm sure it's not the network because I never had those speeds with e.g. google drive or others. And the worst part is that even after the upload supposedly reaches "100%" per file it still takes sometimes minutes for some reason to finish processing, while the rest of the files is still just there, waiting/queued to be uploaded. This, plus the fact that the page just fails and stops the whole queue makes it absolutely unusable. I tried downloading just to check that too, and it's also similar. Even if I don't plan to do that often given my use case, that just makes it worse.

Unfortunately I'll be searching for other options. This is really not worth, even at the $1 price.

Such a disappointing product. VPN is fantastic but the locker is just terrible. Constant errors and freezing whenever I try to use it. Especially bad on Imac. Took forever uploading files from Google Drive and thumbnails only show on about 25% of uploads which makes finding a photo impossible. Going to have to move everything back to Google Drive and use it instead.

I have used NordLocker since it was in beta. Initially it was a great application I could use to encrypt files locally on my device. However I have had 3 negative experiences with the software and company as a whole.

I had used NordLocker to secure my proprietary university research data (9 months of progress!) on a shared device. One day when accessing the local locker, my files were missing! I could see in File Explorer that the size of the locker equaled to the size of my files, but the software would not display my decrypted files. When I consulted support, they gave me the run around, asking for various logs and suggesting solutions that would not work on my computer. They ignored key details in my support request. (ticket ID #12721735)

Another time, I had found that the NordLocker software would not allow me to reset a recovery key using the application. When I consulted support, they asked for logs as usual but ultimately no fix was implemented. Rather, A lousy workaround was suggested with the app still broken. (ticket ID #14350695)

Now recently, NordLocker is transitioning to a cloud based interface only. Meaning users will be forced to store their files in the cloud. This does not work for me who prefers to store encrypted files local to my device. This does come across as a cash grab as now users cannot encrypt files locally and will need to purchase additional cloud storage to store data over the courtesy 3GB limit. I decided this was enough for me to look into other options.

When I requested support to delete and close my account, they required ownership verification in the form of providing the first 6 digits and expiry date of an old credit card that I did not have. I explained this to them and they refused to make an exception. Imagine that, a security company that emphasizes privacy and the right to one own's data refusing to help me maintain my right to data. (ticket ID #15895522)

I tried to cite my local data protection laws as reason to delete and close my account. However, they failed to comply.

If you are considering using NordLocker. Consider that customer support will mostly not be of any help when you have issues. Consider that their advertisements of privacy and right to one's data is just a front. They didn't comply with my jurisdiction's data protection laws and they probably don't care about the way they handle data either.

Learn to encrypt files on your own with VeraCrypt or something similar.

Update: 4/8/24
NordLocker has responded to this review requesting the ticket numbers.
(ticket ID #12721735)
(ticket ID #14350695)
(ticket ID #15895522)

After 4 years of local encryption, in a clear money grab in a single update, with no notice to customers, they are forcing all users to immediately put everything on the cloud (for a price!). They are purposely discontinuing support for the existing option as well, leaving users with no choice but to find an alternative (which is VeraCrypt by the way)

3/6/25 (1 year later). I stopped using this last year, but just to drive home the point, this is the email they were sending out this morning, completely removing all access to EXISTING lockers on purpose. Disgusting company.

Dear user,

Starting July 1, 2025, local lockers will no longer be supported. If you’re using NordLocker’s Windows or macOS apps, here’s what you should know:

If you have any local lockers, please move your files to the cloud before July 1, 2025.
After this date, you will no longer be able to access files inside your local lockers. Our support team will not be able to recover them.
To move your local lockers to the cloud, contact our customer support team at: .
For more information, visit our Help Center.

Best regards,
The NordLocker team

Long term user of Nord products and second time I try Nord locker premium. Unfortunately my second experience is as bad as the first one - I was hoping issues with earlier version were fixed. It is basically impossible to complete back up/uploads. Is very slow and crashes/freezes usually early on. Previously, I was promptly refunded (hence the two stars instead of one).

Leider auf dem Mac vollkommen unbrauchbar. Sync/Upload über die MacOS und IOS Apps dauert so lange, daß selbst kleine Datenmengen (wenige Mb) teilweise nach Wochen nicht gesynct sind. Bisher hatte dann wenigstens der Upload über den Web-Browser funktioniert, aber auch das ist inzwischen so langsam geworden, dass es eigentlich dysfunktional ist. Sich an den Support zu wenden bringt nichts. Die Fälle werden immer weiter eskaliert, wobei jedesmal dieselben Fragen wieder gestellt werden und die selben Lösungsvorschläge gemacht werden. Am Ende heißt es dann "sorry- wir können nichts für Dich tun". Konsequenz: Abo kündigen.

Ho riscontrato un problema enorme, per me, inspiegabile:
ho perso una quantità abbastanza elevata di documenti e foto. 20 giga.

L’assistenza dopo circa una trentina di mail (3 settimane) girava intorno al problema chiedendomi sempre le stesse 2 cose senza darmi una reale spiegazione.
Voto: 1 stella perché un voto più basso non c’è.
Ho pagato un servizio che mi ha cancellato delle cose che facevo prima a tenere sul computer..

Der schlechteste Support aller Zeiten.
Ich schreibe schon mindestens 4 Wochen mit dem Support weil einfach nichts funktioniert weder die app für Windows noch den upload über den Browser.
Da ich lange geduldig war und einfach keine Lösung gefunden wird durch den Support. Tipps Ich soll meine security Software wie anti Virus deaktivieren ist wohl ein Scherz einer Mitarbeiterin des Support. Jedes Mal wenn ich etwas schreibe bekomme ich von einem anderen Support Mitarbeiter eine Email. Wie soll sich da der andere Mitarbeiter auskennen wenn?
Ich werde heute noch den nordlocker kündigen und mir einen anderen Anbieter suchen.
Wenn es nicht funktioniert dann wäre es besser ein Diagnose toll für Fehler im nordlocker System zu verwenden.
Ich bin einfach nur verärgert das ich 14 Euro im Monat für etwas zahle was sowieso nicht funktioniert.
👿👿👿

Most of the platform is good but I think is better is that everything be made simpler for newbies and advanced for intermediate users. Also with a newbies platform there should be an automatic setup that configures to desktop or laptop automatically without going through the hassle of email questions. There should be phone support and allow those with intermediate customers can be "walked through" the process of setting things up to tailor made configurations. Nobody should use an applet in your computer to remotely log on to a customer's computer and remotely get information. I don't have camera for ID for reviewing more features. Please use my initials.

The worst service provider in the market. Lost all my files, the app keeps crashing, and finally they are unresponsive and haven't responded to any emails for two weeks now.

I don't recommend it to anyone unless you want to lose all your files.

Parlerò del programma desktop in quanto l'app è totalmente insufficiente sotto molti punti di vista.

Vi offro la mia opinione da software developer, partirò coi (numerosi) difetti, ma vi dirò anche come usarla se avete pochi soldi per un servizio migliore:

- Il programma è molto migliore della webapp (il sito) per i tempi di risposta e upload, ma non basta.
- Solo a fine 2023 è stato possibile cambiare cartella su cui il programma posiziona le foto trovabili sia su cloud che su PC (prima mi intasava il disco principale)
- Manca una funzione di retry degli upload falliti (cosa che dovrebbe essere addirittura automatica a mio parere)
- C'è una opzione che permette di eliminare le foto che vengono caricate sul cloud: NON ATTIVATELA. Ho perso permanentemente dei file a causa di questa cosa
- Non regge grossi carichi di upload (non li sa gestire: non salva gli upload da terminare e quindi non li recupera al riavvio dell'app/del pc)
- Non possiede un viewer built-in delle foto cloud-only e sei costretto a scaricarle (senza neanche anteprima)
- La funzione per portare i file solo su cloud non sembra funzionare bene e non ti aggiorna sul progresso dell'operazione

In caso di mancanza di soldi può comunque essere un servizio passabile:
- caricando poco a poco i file e DISATTIVANDO l'opzione che cancella i file caricati può essere un luogo economico e sicuro per i propri file
- l'app per telefono per quanto insufficiente non è la peggiore mai vista e permette di vedere i contenuti caricati (evitate di caricare foto dal telefono però)
- l'app di NordPass inclusa nell'abbonamento è il vero cavallo di battaglia dell'azienza a mio parere. veramente ottima
- generalmente parlando è più intuitiva e organizzata di tante app di cloud

I was really looking forward to a 1 TB cloud to do regular backups because I travel a lot.
Unfortunately, uploading more than a few small files is almost impossible. Every file loads so slowly that it would take weeks to make a backup.
I tried to upload just one folder of 200MB and gave up after 2 hours because there was no progress. I have tried it several times with the same result.
And yes, I have tested the internet speed. It was 50 Mbit/s upload speed.

Now I read here that it seems to be a common problem with NordLocker. What a pity. The VPN system is supposedly very good. I will definitely look for an alternative.

I am very disappointed with Nordlocker as a product and the support I received. I was very happy with NordVPN and NordPass so I tried Nordlocker, but it never worked effectively for me either through the web-based app or through the app installed on my desktop. I should have requested a refund within the first 3 months, but after failing to get it to work, reinstalling it and still having trouble, I put the problem aside and when I came back to it the three months had elapsed. I tried again, reinstalled the program multiple times and each time it would not properly back up the files and folders I assigned for backup. It didn't work on either the web or the desktop. I tried all of the rudimentary things Nord support suggested and nothing worked, and since I was past the three-month return window, they would not refund me or even give me a prorated refund. So I now have 1Tb of cloud space that I can't use. I am very disappointed in Nord. Not only was the product not useful, I wasted hours trying to get it to work, and got no sense of Nord respecting the fact that I've been a loyal customer for years. I will likely leave Nord altogether over this experience once my VPN term is up. It's a matter of principle!

As replay to the reviewer Daniel in December 2023 I can tell that the speed of upload depends on the network and if he is hard wired into the router or not. Hard wired getting the best upload speed!
But wireless or through Wi-Fi connection to the router, this depends as well, as I uploaded files 1.5GB in 10 minutes at work and same file in well over 20 minutes at home. And yes I do have 45GB/sec connection. Upload speed always is a lot smaller comparing with download one.

Personally, I am happy at the moment with the service provided by Nord VPN being their customer for 3-4 years with vpn product. I hope they will be competitive and reliable with their storage.
Speed matters, but I think mainly for fussy people; what they expect, online streaming??
I prefer security before speed.
Thanks.

Unbelievably slow, requiring several days to back up folders that total about 150gb. This is with a reliable internet connection around 45mbps. It also routinely fails to load any folders, on both the app and web versions.

It's also marketed in a misleading manner, claiming automatic syncing and easy back up of files without making the necessary disclaimer that this does not provide an option for auto backup but has to be done manually (folder by folder, very slowly).

I also had the issue that all folder names with special characters couldn't be copied.

Nord VPN and password services have been great so far, but would not recommend the NordLocker unless you're looking for frustration and disappointment.

Unclear service, don't actually clarify what you're paying for (hint: it's not a cloud storage), and the service that it's supposed to provide doesn't actually work at all, but instead keeps crashing. Complete waste of money.

I wish I had read the reviews before purchasing the NordLocker program.

To say that my experience was bad would be a massive understatement.

I purchased the program back in August and was patiently waiting for my files to sync with their servers. I knew it would take time since it is many GB of data, but many of the files VANISHED in the process. I was back and forth with their tech support through early December trying to find out if my files were in some sort of purgatory but that may eventually reappear. No. After waiting OVER FOUR MONTHS with my WORK COMPUTER barely functional because their program basically hijacked my processor, I finally asked for a refund of the product.
*******
Edited/truncated this review to note that I did finally receive a refund for my product from Nord. That didn't change my lost data status, but at least they acknowledged that I had a valid point and deserved a refund despite it being past the 30 day mark. Still unhappy about the data loss, but am content that they complied with my request.