Norelie レビュー 128

Norelie からの回答

2025年1月20日

Hi Jesse,

We sincerely apologize for any confusion regarding your order and the charges. Upon checking, it appears that you had an active subscription for our product.

Please know that it is never our intention to mislead our valued customers. Regarding the charge and subscription, we want to clarify that a notification email is sent five days in advance for every subscription renewal, allowing customers the option to cancel if they do not wish to continue. However, we completely understand your concerns and are committed to resolving this matter promptly.

We have already canceled your subscription and assure you that no further charges will be made.

One of our team members will contact you directly to assist and ensure this issue is resolved to your satisfaction. Thank you for bringing this to our attention, and we sincerely appreciate your patience.

Norelie からの回答

2025年1月20日

Hi Regina,

Apologies for the delay in your order. Upon checking, the delay was due to the high demand for our product, which caused an unexpected setback.

We have expedited the process, and shipping will begin tomorrow. Please expect an email or call from us, as we will be reaching out to you regarding this matter.

Once again, we sincerely apologize for the inconvenience and want to assure you that we are taking steps to improve our services moving forward.

Norelie からの回答

2025年1月20日

Hi,

Thank you for your purchase, and we sincerely apologize for the delay in delivering your item. Due to high demand for our product, we experienced an unexpected delay.

We have expedited the process, and shipping will begin tomorrow. Please expect an email or call from us, as we will be reaching out to you regarding this matter.

Once again, we sincerely apologize for the inconvenience and want to assure you that we are taking steps to improve our services moving forwa

Norelie からの回答

2025年1月20日

Hi Jason,

We sincerely apologize for keeping you waiting for almost three weeks. We truly appreciate your purchase and patience regarding this matter. The delay was due to the high demand for one of the items included in your order. Please rest assured that we have already escalated the issue, and shipping will begin tomorrow.

You can expect an email or call from us as we will be reaching out to you regarding this matter.

Once again, we apologize for the inconvenience and want to assure you that we are taking the necessary steps to improve our services moving forward.

Norelie からの回答

2025年1月20日

Hi Ronald,

Thank you for your order and for your patience regarding this matter. The delay was due to high demand for one of the items included in your order. This issue has been escalated, and shipping will begin tomorrow.

Please expect an email or call from us as we will be reaching out to you regarding this matter.

We sincerely apologize for the inconvenience and want to assure you that we are taking steps to improve our services moving forward.

Norelie からの回答

2025年1月17日

Hi,

We sincerely apologize for the confusion and frustration caused by this situation. It is never our intention to mislead or inconvenience you.

Regarding the charge and subscription, we want to clarify that for every subscription, a notification email is sent five days in advance, allowing customers the option to cancel if they do not wish to continue. However, we understand your concerns and assure you that we are committed to resolving this matter promptly.

We’ll need to clarify the details of your order and subscription process to address this fully. One of our team members will contact you directly to assist and ensure this issue is resolved to your satisfaction. Thank you for bringing this to our attention, and we appreciate your patience.

Norelie からの回答

2025年1月17日

Hi,

We sincerely apologize for the frustration and inconvenience caused. Regarding the subscription charge, please rest assured that it has been canceled and the amount has already been refunded. Everything is now fully settled on our end.

We hope this resolution helps rebuild your trust in us, and we remain committed to ensuring your satisfaction in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Norelie からの回答

2025年1月17日

Hi,

We sincerely apologize for the inconvenience caused by receiving a therapy wand that isn’t working. We’re here to resolve this for you.

To determine if the wand is defective or if there might be an issue with its usage, we’d like to assist you further. If it’s confirmed defective, we will promptly send a replacement. Kindly provide your order number and the email address used for the purchase so we can contact you directly and fix this issue as quickly as possible.

Thank you for your patience!

Norelie からの回答

2025年1月16日

Hi,

Thank you for reaching out and sharing your experience. We sincerely apologize for the delay in receiving your order and the confusion regarding the delivery status. We understand how important it is for you to receive your product in a timely manner, and we truly regret the inconvenience caused.

We appreciate your feedback and will take note of it to help us improve our processes. Rest assured, we will investigate the status of your order and contact you directly with the right resolution to ensure this matter is resolved promptly.

Thank you for your patience, and please don’t hesitate to reach out if you have any further questions or concerns.

Norelie からの回答

2025年1月16日

Hi,

Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you've experienced with your order. We understand how frustrating it must be to face delays and communication issues. Your feedback is invaluable, and we will work to improve our processes to prevent situations like this from occurring in the future.

Once we have your information, we will make sure to contact you directly to provide the right resolution and ensure your order is processed promptly.

Thank you for your patience, and please don’t hesitate to reach out if you need further assistance.

Norelie からの回答

2025年1月15日

Hi,

I am truly sorry for the frustration and inconvenience you've experienced. We understand how disappointing it must be to face delays, especially when you're eagerly waiting for your order. Please rest assured that we are taking your feedback seriously, and we are actively working on resolving this issue as quickly as possible.

We understand how this situation may have caused you to question our service, and for that, we deeply apologize. We want to make things right, and we will reach out to you directly to ensure that your concerns are fully addressed and that your order is delivered as soon as possible.

Thank you for your patience, and once again, our sincerest apologies for this experience. We truly appreciate your understanding.

Norelie からの回答

2025年1月15日

Hi,

I am deeply sorry to hear about the issues you’ve encountered with your order and communication. I understand how frustrating it must be to face such delays, especially when you’ve made a purchase in good faith and haven’t received the service you expected.

Please rest assured that we take your feedback very seriously, and I will personally ensure that this matter is addressed promptly. We are committed to improving our processes, and I will make sure to reach out to you directly to provide the right resolution and ensure that your concerns are fully addressed.

Once again, I apologize for any frustration this has caused, and we greatly appreciate your patience as we work to resolve this situation.

Norelie からの回答

2025年1月15日

Hi,

We sincerely apologize for the inconvenience you've experienced with the delay in receiving your product. We understand your frustration, and we truly appreciate you bringing this to our attention. Please rest assured that we are taking note of your feedback and will work to improve our processes moving forward.

To help us resolve this matter as quickly as possible, could you kindly provide your order details? Once we have this information, we will contact you directly to ensure we find the right resolution and get your product to you without further delay.

Thank you for your patience and understanding. We look forward to making this right for you.

Norelie からの回答

2025年1月14日

Hi,

First and foremost, I want to sincerely apologize for the inconvenience you've experienced with your order. We truly appreciate your patience and understanding during this time.

We take your feedback seriously and will be reviewing our processes to ensure we improve our service moving forward. Your order is important to us, and I understand the frustration you've felt with the delays. Rest assured, we are currently investigating this matter and will work hard to resolve it as quickly as possible.

You will be contacted directly with a proper resolution, and I appreciate your understanding as we work to make things right.

Once again, we apologize for the trouble, and thank you for bringing this to our attention.

Norelie からの回答

2025年1月14日

Hi,

Thank you for reaching out, and I deeply apologize for the inconvenience you’ve experienced. I completely understand your frustration with the delayed shipping and lack of updates.

Your feedback is incredibly valuable, and we will take immediate steps to review our processes and improve the delivery experience. We truly strive for timely service, and I sincerely regret that this was not your experience.

As soon as we have more information on your order, we will make sure to contact you directly with a resolution and the next steps.

Again, I apologize for the delay, and I appreciate your understanding while we work to resolve this.

Norelie からの回答

2025年1月14日

Hi,

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience you’ve experienced with not receiving your product. We completely understand how frustrating this must be for you.

We are currently reviewing your case and will ensure to improve our processes moving forward to avoid such issues in the future. Rest assured, once we have more details regarding your order, we will contact you directly to provide the best resolution possible.

Thank you for your patience and understanding.

Norelie からの回答

2025年1月14日

Hi,

We sincerely apologize for the inconvenience caused due to the delay in receiving your order. We understand how frustrating this situation is, and we are taking note of your feedback to improve our processes going forward.

Rest assured, we are currently investigating the issue and will contact you directly to provide a resolution as soon as we have more information regarding your order.

We truly appreciate your patience and understanding in this matter.

Norelie からの回答

2025年1月12日

Hi Dale,

I’m really sorry to hear that you haven’t received your order yet. We understand how important it is to get your items on time, and we’re actively looking into this to resolve the issue as quickly as possible.

We’ve already provided an update on the status of your order via email, and I’ll continue to track it for you. Rest assured, we’re committed to resolving this and ensuring your order reaches you soon.

Thank you for your patience, and if you have any further questions or concerns, please don’t hesitate to reach out. We’re here to assist you!

Best regards,
Norelie

Norelie からの回答

2025年1月12日

Hi Sue,

I’m really sorry to hear that you haven’t received your order yet. I understand how important it is to get your products on time, and I sincerely apologize for the delay.

I’ve already emailed you with an update on the status of your order, and I’m actively working to ensure it’s delivered to you as soon as possible. We are taking steps to improve our service to prevent such delays in the future.

If you need any further assistance or have additional questions, please don’t hesitate to reach out. We’re committed to resolving this and ensuring your order reaches you.

Thank you for your patience, and I look forward to hearing from you soon.

Best regards,
Norelie

Norelie からの回答

2025年1月10日 に更新

Hi,

Thank you for bringing this to our attention. We sincerely apologize for the delay in processing your order and understand your frustration. We truly appreciate your feedback, and we are taking note of it to improve our processes going forward.

Rest assured, we are looking into this matter and will make sure to contact you directly to provide the appropriate resolution. We appreciate your patience and understanding.

Should you have any further questions or concerns, please feel free to reach out.