NOVO BANCO レビュー 

they are so rigid and not up to date with any trend/digital. Plus they have kept my account there for years (10 years ) when I have never had any money in it but only opened it when join uni to get a university card for free - they told me the acount would be automatically closed if i had never put money in it. so far nothing plus their communication channels are absolutely crap, old school

Novobanco is one of the worst banks I've ever interacted with in my life.

I opened an account and they immediately locked it for several months only to close it for no reason afterwards. I never even got to access it.

An absolute clown show, avoid at all costs.

Bad bank, near to criminal. They allow to charge you to anyone with Direct Debit without any real chance to challenge the transaction or get enough information for investigation.

Any information available only in branch, so when you need to act quickly you don't have any opportunity and just loosing your money.

The mobile app is awful.
Support for foreigners is extremely bad.

This bank is indeed terrible. The branch I dealt with are in Funchal. I have been trying to correspond with them for months about a Power of Attorney but they are completely incompetent. I will be rasing an official complaint.

TAKE CARE !
Very bad bank.ZERO points.
UNfriendly,near criminal act.
Bad service.
NOT able to work with.
GO HOME.
(Branch Salvaterra de Magos and Santarem)

Atendimento ao balcão fraco e demorado.
Imensa burocracia para ter acesso a serviços básicos.
Aplicação arcaica: cartão matriz simplesmente ridículo.

Sou cliente do balcão de Albufeira. O tempo de espera para solicitar um cartão matriz foi ridículo. Têm 2 pessoas a fazer atendimentos ao cliente ( e 1 no balcão ). Ao 12h10 1 das pessoas levanta se para ir almoçar com 4 clientes em espera. Isto é ridículo e um atendimento ao cliente péssimo.1h10m e ainda nao tive atendimento.

I have an account at Novo Banko and it's just fine.
Though I had to go through somewhat annoying procedures in order to open the account, their team was friendly and helpful. Using the account on line and through mobile app is quite simple.
When I needed a bank/cashier check, I could issue it at the different branch without any problem and again, the staff was friendly and helpful.
All in all, just a typical European bank.

Continua a ser um banco que é uma palhaçada, segundo o Google algumas agências abrem as 8:30 mas na realidade só abrem as 9.
Atenção que a informação Google é fornecida pelo banco

This is by far the worst experience I've ever had in my life for any service provided. It takes them months to validate a signature, they shadow ban transfers on your account which you find out just before payroll and they tell you everything looks good and should work. If you have any issue, even the most minor one, with them - you must go to an office and sign papers (they work till 3PM and no weekends)

Avoid at all cost. I am trying to get my money out of this "bank" since december. It's july and they used all kind of dirty tricks to prevent it.

If I could give -20, I would. The requirements to open a bank account are from 17th century. They require originals of the documents that only exist in pdf. Like the invoice I send to my clients (proof of income). I send it by email. It doesn’t exist in original. I offered to print it out and sign, but they refused to accept it. Waste of time. Don’t ho there.

Durante muitos anos eu fui cliente do BES. Pois que o BdP da ás garantias. Em 2014 a minha popuança foi bloqueada, o BES prometeu resolver esse problema. O meu dinheiro foi transferido para o Novo Banco. Eu não assinei o contrato com o Novo Banco, então foi uma fraude. Depois de anos de escândalos, correspondência, e usando minha poupança de graça NB devolveu me menos do que o valor de tudo, mas o NB se apropriou da maior parte. Existe alguma Lei em Portugal que permita enganar os clientes? Por 8 anos NB usa o meu dinheiro. Eu exijo por Lei a minha poupança de volta!

This bank is horrendous. No service, employees incompetent, unfriendly and especially lazy. In particular the branch in Setubal. We will file a complaint with the Bank of Portugal and possibly file a lawsuit.
They serve absolutely no purpose.
Do not use this bank.

Don't ever go to this bank. They are completely stuck in the last century, they don't speak english, they don't manage to update an adress or to keep a foreign phone number, they don't call you back when you ask for something, they don't respect you, their staff is uneducated, i never saw such a bad bank nor even a bad service. This is a shame to the whole country. Im leaving after 6 years struggling with them just to get a phonecall. It is a scam, a fraud.

Never go to this bank, they are stuck in the mid 60's and they will remind you the type of problems people had in the mid 60's