nurecover.com レビュー 

I recently approached the customer service department about a defective heater for my hot sauna pro. They handled it with care and honored the warranty in such a quick way. This is a great team that is very responsive with their customers.

The rep who took care of the issue I was having named Maria completed the request the moment she took over for it, and for that, I’m appreciative of her effort. She deserves praise from her company

J’ai acheté un chiller Nurecover en août 2025. Le premier appareil est tombé en panne et Nurecover m’a envoyé un remplacement.

Quelques semaines seulement après réception, le chiller de remplacement est à son tour défectueux.

Nurecover reconnaît par écrit qu’il s’agit bien du remplacement qu’ils m’ont envoyé. Malgré cela, ils refusent catégoriquement de me rembourser ou de m’envoyer un nouvel appareil.

Leur solution : me proposer d’acheter un troisième chiller avec seulement 50 % de réduction.

Je trouve cette situation totalement inadmissible. Après deux appareils défectueux, me demander de payer encore pour un troisième produit me donne clairement le sentiment d’avoir été arnaqué et dépouillé de mon argent sans obtenir un produit fonctionnel en retour.

Le plus incroyable : Nurecover m’a finalement indiqué que je pouvais garder le chiller défectueux et qu’ils ne souhaitaient même pas le récupérer, tout en refusant de me rembourser.

Pour moi, cette expérience s’apparente à une véritable arnaque commerciale. Je déconseille fortement cette entreprise et recommande à toute personne envisageant d’acheter un chiller Nurecover de bien réfléchir à la qualité de leur service après-vente.

J’ai conservé l’ensemble des échanges avec leur service client, qui confirment les faits décrits dans cet avis.

Sauna arrived 3 weeks late. I emailed them to process a return once I got it, still in the box. After many emails, a very long response time, and finally filling a complaint with my credit card company, I got my money back FOUR MONTHS LATER. They are not a legit company.

We were sent the wrong sauna and it took a very long time to come to a resolution but Maria and the new acquisition team showed excellent customer service and made things right!

This company is a scam; paid for the product they never delivered
Stay away

Works as it should and for a great price. The heater unit is boss. Heats up quickly for an intense sweat. Very pleased with the product.

Fantastic product our whole family uses it! Works very well! Highly recommended! Customer service excellent! Easy process and reasonably priced!

When I reached out through email I always got a response and an explanation to my questions. I ordered (4) different pieces from Neurocover. All four pieces were delivered separately over a period of 6 weeks. They obviously had supply issues, perhaps oversold. But, they always communicated with tracking numbers. Dianna was very responsive and helpful.

Product was good while it lasted. Product made it only two months before it broke and could not be used. Nurecover agreed to replace defective part and on numerous occasions said they shipped product. I still did not receive. I have spent a little more money and replaced their product with a more stable product. Don’t waste your money. Their product will not last and they will not stand by product.

Despite my frustration at an item not arriving on time, and the prospect of losing my purchase money as there were apparently unavoidable administrative issues, all the staff, especially Maressa, were extremely polite, helpful and apologetic. Couldn't have had better service. My item did arrive, as well, and the staff were very involved. Very personal and personable service, from real, caring people.

A day after I submitted this review I received an email and a full refund from NuRecover. I have therefore increased to 3 stars due to the refund, but overall, the product and the inconsistent customer service means I would not buy again.

Do not buy. Heater didn't work, tapping out after 15 mins and 30 odd degrees. After much back and forth with support, they agreed to a return label so I could send it back. When that didn't arrive after 3 weeks they agreed to a refund and keep the sauna. This was then followed by an email from a new person who claimed there has been a take over of the company and a refund isn't happening. End of correspondence. Good job I paid with Amex.

I feel this company is an incredible company that helps the average joe with a great inside look on what foods dom to our bodies.
Very quick turn a round with results with suggestions.
Outstanding!!!!!

This is the third time since purchasing biyo scale that the app has just stopped working. I have sent a half dozen emails since Saturday morning asking for an explanation on how to resolve the problem not one reply.

The scale does not work without the app it will show you how much you weigh, but any of the biometric data requires the app

This was the biggest waste of $200 I spent this year

The sauna is cheap and barely reached 135. It definitely won't reach 185 as advertised. They said they would give me a refund, and I could keep the product if i changed my negative review. They asked me to lie for them. I did as they asked and never received my refund, so now I'm being completely honest. This company is deceptive and I would never buy anything from them again. Y'all can keep your money, I won't lie for you again!!!

Below is the email I received regarding my Nurecover chiller. The unit worked for only about two months, and I then spent several more months exchanging emails with Nurecover representatives in an attempt to resolve the issue. Throughout that process, I repeatedly received information that I found misleading, inconsistent, or unreliable.

Based on my experience, I would strongly caution anyone considering purchasing a Nurecover product. I believe my purchase was a waste of money, and the customer-service experience only made matters worse.

I would also encourage potential customers to pay close attention to any changes in company or brand names. Given the amount of negative customer feedback associated with the Nurecover name, consumers should carefully research the company behind any newly branded products before making a purchase.

This is the same issue thats been going on for over 6 months. Nurecover products are garbage, they false advertise, they lie, they have the worst support I've ever experienced in my life, they do not read your emails or problems, and do not provide a resolution, ever. They just keep copying and pasting the same email from the same 1 person over an over and over when you send them a message. Nothing is ever done. They advertised a heater that would reach 185 degrees for their sauna, when in fact it only reaches 70C which is about 158F. Once i called them out on it, they removed the product from their site and lied about it in my emails saying that it would reach the temp stated ( the setting on the actual heater doesn't even reach the temp they advertised. They would not send me a my $ back, and mentioned multiple times that a new heater was coming, i even recieved a tracking notification that they shipped it but that was also a lie, never shipped, never arrived, lies and deception again. I've wasted half a year trying to get this resolved while they say they are treating my issue with the utmost urgency from management, clearly that don't know what urgency is. its' been over 6 mohths. Their cold plunge leaks, the sauna doesn't hold the heat in like it claims, their heaters to not reach the temps stated in their product descriptions, and their customer support are just liars that keep you thinking they are doing something when they are not.

How is this company allowed to operate on the internet and sell products in the USA? they need to be taken down and no longer allowed to do business. Absolute criminals. They should reimburse me for all products purchased, and compensate me for the last 6 months of wasted time and effort to get a simple $100 refund for a bunk products. I'm due at least $500 for the bunk products, and the half a year hassle.

I ordered the bundle for $899 on July 10th. I received the two packages with the Sauna and plunge on July 22- but I never received the chiller. I have emailed customer service several times and they provided me with the original tracking # to shipment 1/3. The tracking info was last updated on July 19 and states "ready at carrier facility". The status of my order within Nurecover states "fulfilled". Customer support emailed on 8/4 and said the shipment was due to hit the US around 8/8 and I would receive new tracking info. Today is 8/18/26 still no new tracking info and no response from Nurecover. Don't waste your money. The customer service is terrible. I never opened the other packages or tried the product; but from the other reviews I've read the product is junk anyway

Bad design, misleading marketting, horrible customer service.

The whole process was refreshing to see in a business. From ordering, to quick correspondence to an unfortunate return process that was completely my want/need, nothing to do with their product.