nurecover.com レビュー 

Horrible customer service. A sample below of one of the replies after they recieved the product back. A total runaround and avoiding giving a refund.

"Thank you for reaching out, and I'm truly sorry to hear about your experience.
After reviewing your order, I can confirm that it was placed before August 1, 2026, when the business was acquired by its current owners.
As this was an asset acquisition, the current company did not assume the financial liabilities associated with orders placed under the previous ownership. Unfortunately, this means we're unable to issue refunds for purchases made before the ownership transition.
I understand this is disappointing, and I sincerely apologize that we can't provide the resolution you were hoping for. Since taking over, our team has focused on rebuilding the business and improving the experience for all customers.
We appreciate your understanding, and if there's anything else we can assist you with regarding the current business, please let us know.
Glen
Nurecover"

Delayed shipping, instructions are sketchy at best, zipper didn't work and oh yeah wasn't the model we ordered. AVOID

Utter scum. The most dishonest company I've ever encountered. They basically stole my money. I wanted to cancel an order I'd placed, the order hadn't been shipped. They cancelled the order no problem, the money I paid however, they decided to keep. After numerous emails with Shan from customer service promising my refund (it is after all my money!!) Nothing, no refund, no sauna, no money. It's truly shocking that a company like this exists and a real eye opener for me. They should be arrested and frankly ashamed of who they are as people. Absolute scumbags.

I had an excellent experience with Nurecover’s customer service and highly recommend this company!

I was having issues with my Sauna Pro not heating consistently, and my red light therapy strip was also not working properly. From the beginning, Nurecover did a fantastic job helping me troubleshoot the problems and ultimately getting everything resolved.

A special thank you to Glen, who assisted me through every step of the reporting and documentation process. He was professional, patient, responsive, and kept me updated as my case progressed and the necessary solutions were approved. I never felt like I was left wondering what was happening.

When you make an investment in wellness equipment, it means a great deal to know that the company will stand behind its products when something isn’t working as it should. Nurecover did exactly that. I am very grateful to Glen and the Nurecover team for their time, communication, and commitment to making things right.

Excellent customer service and a company that truly took care of me as a customer. Five stars and highly recommended!

Das Portable Ice Bath kam an und es war nicht möglich es aufzubauen, weil das Gestänge zu schwach und zu klein war, es fiel immer wieder zusammen. Ich habe mich beschwert und man sagte mir man würde mir mein Geld zurück geben, wenn ich meine Rezension zurück nehme. Das habe ich leider gemacht aber nie Geld bekommen. Daher bleibt diese Rezension bestehen.

Horrible experience. Product shipped incomplete. Company acknowledged error and offered to send missing items. Company then sends another email taking back their offer to replace missing items and said they are not responsible due to prior ownership being responsible. I ordered a month ago, how did the ownership all of a sudden change? The worst customer service I have ever experienced. Do not buy Nurecover, go with a different brand. I am not alone in this experience, bad customer service dates way back. I have the emails and will post.

Bought a “sauna” unit. More like a space heater that I saw was sold at Walmart . Emailed the company in October 2025 about the space heater never reaching the temperature that they said it would. Daniel responded and At first they told me to send videos which I did several times.
I asked for a replacement and Daniel told me they would send a new one 2x. Then asked for another video after asking me to do four different things with the unit. Put it in the corner, place it off of the ground, put it in the middle (of a space that I barely fit in now), change the settings. Nothing but a run around, over and over again, month after month and nothing but lies.
Daniel then told me they couldn’t send a newer unit or a replacement. Then they thought the would offer a $75 store credit, which I declined asking for a refund. I also told them I want nothing to do with their company. He told me that’s all they could do. I refused again and asked for a refund. But Daniel then said they could give a$90 store credit after saying they couldn’t do anything else. I again refused and reminded Daniel that I want nothing to do with their company. I would prefer a refund.
Crazy enough he then says they will give me a $120 store credit or $90 refund. I emailed and said I’d like the $90 refund. 7/26
Which he offered and I again stated I want nothing to do with this company.
He responds by telling me because I bought my unit before 8/25, they would not give any kind of refund bc the company was had different owners when I bought my unit. Again the run around and lies.
This is what they offered then lied about it. This company doesn’t care about customers or customer service over a $90 refund. ADAM AND HIS EMPLOYEES HAVE ZERO INTEGRITY FOR THEIR COMPANY AND PRODUCT!! THIS HAS BEEN GOING ON FOR 9 MONTHS! They continue to have no respect and no regard or consideration for their customers.
STAY AWAY FROM THIS COMPANY AND THEIR GARBAGE PRODUCTS.

Do not use this company ever. Go to ice pod or anywhere else. I’ve had their products for years and am happy with the cold plunge so I bought a sauna. Sauna does not get to the temperature advertised, not even close. Then I bought a sauna mat, the mat I asked to return two days prior to it shipping, they stalled, then shipped it. Then they tell me that the company changed ownership and I cannot return it since the new owners refused to take responsibility for orders prior to them taking over. Customer service is pathetic, responses to emails are a joke and the new owners seem to not care about returning customers.

The ads for the Nurecover sauna are deceptive, they obviously are trying to copy a competitor Spa which is more expensive but also larger, I'm 6'5 the sauna is about 5 ft tall hard to get into, the chair that came with it is ridiculously small and worthless, child size

Customer service is horrible. I have been trying to get a refund for 2 months and they just keeping saying they are working on it

I had a very disappointing experience with Nurecover from start to finish.

My sauna was advertised as taking around 7–14 days to arrive, but it took well over a month, with very little communication unless I chased them myself.

Once it finally arrived, I used it immediately and found it simply didn’t get hot enough to provide what I’d consider a proper sauna experience. I contacted customer support straight away, expecting them to help resolve the issue or arrange a return.

Instead, I was put through weeks of troubleshooting. I answered every question, followed all of their recommendations, explained the conditions I was using it in, and eventually even provided the video they requested. Every time I asked about returning the product, I was told to carry out another test or provide more evidence.

After months of back-and-forth, I finally supplied everything they had asked for and requested a return address and refund.

They never replied.

As a customer, it’s incredibly frustrating to spend this much money, report a problem immediately, fully cooperate with support, and then be ignored when it comes to honouring a refund.

I wasn’t looking for an argument—I simply wanted a product that performed as advertised or, failing that, a straightforward refund process.

Based on my experience, I cannot recommend Nurecover. The customer service after purchase has been extremely poor, and I’m still trying to recover my money

I canceled my order within 24 hours and contacted support right away. Despite the order not being shipped, it took multiple emails and several business days to get a real response.

At first, support told me that if the items had already shipped, they would not be able to refund me. Then I received an automated email saying they were rushing to get the items shipped and apologizing that they had not shipped yet. Their own email and the order portal both showed the items had not shipped. I also had screenshots showing this.

Only after repeatedly pointing out that the order had not shipped did they finally say they would cancel it. Their exact message was: “We have canceled your order and requested our finance team to process your refund. Please allow 20-25 business days to receive the refund. You will receive an email confirmation once the refund has been processed.”

After 25 days, there was still no refund and no confirmation. When I followed up, they said they had sent a link from their finance department. I never received any link. They then said they would resend it, but nothing ever arrived.

In the end, the only way I got my money back was by filing disputes through my credit card company. To make it even more frustrating, the charges were split separately, so I had to file three different disputes.

Based on my experience, I would not recommend ordering from this company unless you are prepared to document everything, take screenshots, and potentially go through your credit card company to get your money back.

FRAUDLENT COMPANY

Sauna never arrived- the offered to send a second at a discounted rate but charged my credit card twice.

Coming on a slow boat from China since February- NOT RECEIVED- an they are contesting my refund since.

Company is a COMPLETE SCAM- AVOID AT ALL COSTS!!!

Emily Horgan

Never actually got to use my sauna as it was stolen but Nurecover was amazing when the item needed to be shipped

Do not purchase from Nurecover.
I have had repeated issues and repeated semi solutions that take numerous correspondence back and forth.
My first order had part of the order missing. After following up on this the resolution meant that I was sent part of the item without an AU plug. Which meant again following up.
Some time later my Sauna steamer broke, again contacted them for a replacement as it was within warranty. This took three months to get my replacement, thus was after repeated enquiries and assurances that my order was on its way.
Once this arrived again it has come without an AU power plug.
So again I will be following up for a solution.
Unless you want to waste countless amounts of time and be provided wrong information and consistent errors in your order buy from anywhere else.

Great will tell a friend

People please AVOID this SCAMMERS!!!

Do not BUY anything from them they are lairs.

Reviews on their website are FAKE like everything else with this company.

Misleading information about their products!!!

Horrible customer service

Customer service is terrible. I was on their sight. I put 1 sauna in my cart. I was still looking. I had not gone through the checkout process. I get an email, while I am on their sight, thanking me for.my purchase. A purchase that I had not made and they charged me full price. I emailed them right then. That I had not made a purchase, let alone for full price. I het an email back about a 20 day refund. I was mad but said ok to the refund. Next thing I know I have received the sauna. I email them again. This time they tell me that I never cancelled and some other nonsense. Stay far away!!