nurecover.com レビュー 

They are horrible! The delivery was slower than a slow boat from China. I was missing pieces and several months later I am still waiting. Make us a video- did that and no response! Worst customer service in the history of customer service! Call them and they say email us or try to go to sales and they say they might get back to you! WTF??????

Zero stars - product never arrived nor was it ever going to, false claims on performance, drop shipping pyramid scheme

False advertisement.

The delivery was terrible. The date kept moving and I couldn’t track it.

The light strip failed at two weeks, still trying to get that replaced.

The bottom stay cold, the chair is to short.

True the the very top gets to 185 but the average temperature mid way is really more like 130.

Very disappointing.

Nurecover “Sauna® 185°F At-Home Sauna”:

After about one month of use-

The advertising is what bothered me the most. It says the ceiling height is 6 feet, but the actual interior height is only about 4’10”. That’s a pretty significant difference.

The temperature claims aren’t realistic either. Mine doesn’t come anywhere close to the advertised 185°F, and that’s with an additional heat barrier attached to the outside.

The $49.99 floor mat is actually decent, but it feels like something that should have been included from the start instead of sold as an add on.

The included chair is another issue. I wouldn’t even bother using it. It’s sturdy, uncomfortable, and honestly belongs in the trash. It sits too low, considering that heat rises.

At this point, I’m stuck with it until I upgrade to something better.

The one thing I do like is the frame. It’s metal, not cheap plastic, and feels solid enough.

Just be aware that what shows up at your door isn’t quite what the advertising leads you to expect.

Would of gave them a 0. Bought this for my daughter her had leukemia. 20 degrees cooler than they claimed. You can't refund unless unopened and unused. The company lies and never follows through with customer care. DO NOT BUY!

Edit: The customer care reached back out and gave me 2 resolutions. I was informed that I had the first old style which is discontinued. They expedited me the new pro model which is is supposed to be made stronger and the new dry sauna instead of steam. It appears to be an acceptable compromise. I will come back to edit the quality and new score if applicable. So far so good

So I really wanted this to be what it was advertised as. But all in all it’s just another cheap sauna that isn’t even close to advertising
First, I’ve tried for almost an hour and it NEVER achieves 185 degrees. Hottest is about 156

Second, where in the world did they get the fake models to make this thing look so tall? It’s absolutely tiny. And all the pictures and videos make it look much taller than everyone. I guess that’s why the measurements posted are in Centimeters lol. My bad for not fact checking

The “red light therapy.” Hahahahahahahah. Funny. Absolutely hilarious. It’s an Amazon red battery operated rope light with the wors mounting clips ever. They get warm and fall off mid session every time.

Buyers, please do your homework. Don’t spend a pile of money on this like I and so many others have.

DO not buy, the steam unit started on fire. I contacted the company, and they gave me a $60 credit. The steamer is terrible, takes forever to heat up, and is not hot enough.

Company is a scam. Nothing i ever ordered got shipped (sauna and suppliments). Had to work with my bank to get my money back. They wouldn't respond to my order cancel until I initiated a fraud claim with the bank. Stay away.

Absolute ripoff, don't waste your time or money ordering from these people. We ordered one of their Saunas and on their website it clearly says "You can stand up in it if you're under 6'1. This is an outright lie. You have to be closer to 5' tall to be able to stand in it. The pictures and videos they use are absolute lies.

IF you contact their support, they give you a BS story about upgrading it to satisfy customer feedback, yet their website continues to have false information. This place is a 100% ripoff.

The sauna came ripped. They gave me a tracking number that didn't work and replacement has yet to come. Been waiting for about a month. No idea if sauna was resent or not.

Do Not BUY From This company

Company has refused to issue a return label.

All i get is an apology that they are too busy
I spent over $1000 with them and wanted to return one item for $100

This company does not stand behind its products. There product advertizes heater of 185 degree...but only allows a heat setting of 158 degrees.

I question it and they said the temp at the top can reach 185
Who want their head to be 27 degree warmer.
I FEEL the way they advertise is VERY
deceiving

I am an existing customer, I thought it was best to upgrade my sauna to the newer model considering my first experience went well I thought I would give it another go.

When purchasing I noticed I was overcharged just hours later I contacted to have this rectified. Customer service assured me they would refund me the difference and honour the sale price with 15 business days Max. It’s been nearly 2 months and no applicable discount.

Shipping took nearly a month but by then I had requested to fully be refunded and have the product returned to them.
They respond a week at a time despite my responses being prompt (no more than 30mins after they send me an email) I imagine their tactic is to stall me out of the refund window

Be advised if you chose to purchase from nurecover that they’re customer service is the issue despite them having a decent product I will never shop their product again, you are better off getting the Amazon knock off. That way you know customer service is there to serve you

I genuinely tried to give Nurecover the benefit of the doubt, but this has turned into one of the worst online shopping experiences I’ve had.

After placing an order, I quickly became concerned by the volume of customer complaints and attempted to cancel BEFORE delivery. Instead of receiving real customer support, I was met almost entirely with automated/template responses that ignored the actual issue I was raising.

The package was ultimately refused and returned to sender. Tracking confirms the return was delivered back to their facility on April 24. It is now May 8, and I am STILL waiting for a meaningful update or refund despite multiple follow-ups.

What made this experience especially frustrating was the massive disconnect between the polished branding and the actual customer experience once something went wrong. Nearly every response felt automated, delayed, or unrelated to the actual concern.

At one point, I even received messaging blaming global shipping delays and issues in the Middle East... despite my package already shipping domestically through FedEx from California.

To be fair, they eventually acknowledged that refunds begin once returned items are received, but after more than two weeks since the return was delivered back to them, I’m still waiting.

If you decide to order from Nurecover:
- Read the return policy VERY carefully
- Document everything
- Use a payment method with strong buyer protection
- Be prepared for extremely slow customer service if any issue arises

Really disappointing experience overall, especially for a company positioning itself as a premium wellness brand.

They scammed me out of a sauna pro.. took 6 weeks and sent my a GO..

I wish I could leave negative stars because one star is too much.

Customer service with this company has been horrible and their advertising is deceptive. I purchased the sauna and the chiller, both advertised with a 90 day money back free return guarantee. It took more than a month to get a return label for the sauna and they are refusing to provide return postage for the chiller even though they advertise 90 day postage paid returns. Below I have copied in a recent e-mail with their customer service where they acknowledge advertising 90 day postage paid returns but refusing to honor it.
I do not recommend doing business with this company. It usually takes them three or four days to respond to an e-mail.

Copy of their response...
Hi Michael,
Thank you for letting us know that you’ve dropped off the sauna with the prepaid return label. We appreciate your prompt action on that.
Regarding the chiller, I understand your expectation for a prepaid return label based on our advertised 90-day money-back guarantee with free returns. At this time, we do not have a prepaid label available for the chiller unit. We ask that you ship it back using a tracked shipping method to our returns address:
JWD, Inc
13921 S Figueroa St
Los Angeles, CA 90061

Please share the tracking details once shipped so we can monitor the return and process your refund promptly.
We sincerely apologize for any confusion or inconvenience this has caused and appreciate your patience as we work to resolve this matter. If you have any further questions or need assistance, please let us know.

This Company while they may have a good product their service and shipping sucks 20 days and still no sauna. I try to contact them and customer service is a joke they use Fed EX which does not give good updates tells me to expect my package sometime they have done this serval times.

This company is terrible. I was excited to try their product but im on a budget. I thought I was buying on SHOP and paying 60 a month which worked in my budget. well it went through for the full 400 plus dollars.
immediately I e mailed and got the shipment canceled and requested a refund. I started this process on April 5th. it is now May 9th and they still keep promising me that its escalated and will be resolved yet still no refund. told me itd take 10 to 15 business days. we are now at 20 and going.
I planned on re ordering through SHOP properlg as soon as I got the refund back but now my whole goal is to warn people to avoid this company at all cost. no integrity whatsoever.
avoid this company at all cost

I purchased the sauna steamer as well as the dry heat heater . At first I had a great experience, but the handle cracked to the sauna heater and this is where my experience went down hill. For a month now I have been trying to get a new lid for the heater , the first time I was sent a shipping number that did not exist . I quickly emailed about the issue and a week later I got a new shipping notice with a new number , now that number goes to a shipping label that was printed over a month ago . Very disappointed in the current customer service as I have spent a lot of money on a product I currently can't use

Terrible experience from the start. The website says 3-5 business days for shipping. I bought it on the 6th and didn’t receive it until the 28th and the only reason I got it then was consistent reaching out showing that the label was made but there was no movement for a couple weeks. Once I got the sauna I got the wrong one. The package and directions show I got the smallest sauna go. My order was for the sauna pro. The website doesn’t even show multiple options anymore like the setup instructions show 3 sizes. I didn’t get any of the free gifts that were supposed to be included in the promotion I purchased from. When I reached out to customer service I keep getting automated responses saying my package is delivered which is not what I’m even asking. I try to call no one answers o just want a refund.