I bought a DAB 500 music system 5 months ago. Delivery was good, and the unit itself has great sound and is easy to use. A couple of weeks ago the radio function stopped working, so I contacted cust... ãã£ãšèŠã
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I encountered a problem with my DAB 500 and after contacting customer service they replied very quickly stating that the unit required a 'firmware' update of which they sent me via e-mail after provid... ãã£ãšèŠã
Bought the DAB500 2 years ago on Amazon, received the "PC Wizard" error message which meant it would not work. Contacted Oakcastle tech support who were excellent, after several email exchanges it is... ãã£ãšèŠã
Oakcastle HIFI150 Is stuck in standby mode and wont change. This after disconnecting all wires and unplugging for 30 minutes. It still came back on in stand by mode. The tech site they use (Majority... ãã£ãšèŠã
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Oakcastle is the home of leading edge electronics and home audio products. Every item in the Oakcastle range was meticulously designed in Cambridge, England. Great detail has been applied to every stage of the design and manufacturing process in order to achieve an outstanding finish.
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49 Viking Way, CB23 8EL, Bar Hill, Cambridgeshire, , è±åœ
- info@oakcastle.co.uk
- oakcastle.co.uk
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quick response from Oakcastle techâŠ
quick response from Oakcastle tech support team . I needed to but a USB to USB cable to download and instal an update, also need my windows desktop. Not sure what would have happened to the update installation if I had not had this. Happy with the player? DAB radio
2026幎5æ29æ¥
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Crystal Clear Sound ...............
Always wondered about a DAB Radio/CD Player and if they were worth the price tag.
We did an awful lot of research and came across the Oakcastle DAB500 which seemed to hit all the right notes, after careful consideration we purchased while on promotion via Amazon UK, this was delivered promptly.
On opening the black wood surround looked attractive and stylish.
With everything set up, time to try - What perfect sound on the DAB Radio and the CD Player - So nice to be able to listen once again to the CD's we had wasting away in a cupboard and not heard for quite some time.
The DAB500 is everything I was looking for and more, so nice to have the CD Player too.
Crystal clear sound, not only sounds great it has an attractive design which fits into the decor of our home so well.
Would highly recommend and great to buy especially when on promotion.
2026幎5æ9æ¥
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Oakcastle ããã®åç
Dear customer, thank you for taking the time to leave us such amazing feedback on your experience with Oakcastle DAB500. We are thrilled to hear that you like it. Feedback such as yours makes our world go round. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle.
Great products and customer service
Had radios and CD players from the company and loved the products. Had a problem with one product after a years warranty had expired. But as i had registered on their website for an extended 3 year warranty they first of all gave me plenty of support trying to solve the problem and when that wasn't possible they replaced it. Best customer support I've ever experienced...!!!
2026幎5æ21æ¥
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Oakcastle ããã®åç
Dear Steve, thank you for taking the time to leave us some feedback on your experience with Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
New DVD
I needed a new DVD/CD player to to replace an old ageing unit. The Oakcastle DVD100 is perfect. Compact size, very easy set up and sounds and plays great thankyou
2026幎5æ2æ¥
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Oakcastle ããã®åç
Dear Jon, thank you for taking the time to leave us such amazing feedback on your experience with Oakcastle DVD100. We are thrilled to hear that you like it. Feedback such as yours makes our world go round. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle.
Value for money
I only received it yesterday but it was very easy to put it together (I am not technically minded at all) took about 5 minutes, so within 10 minutes I had started playing my cds i had not listened to for quite a few year's EXCELLENT one happy 60something listening to 1970's/1980's that i want to listen to not what radio etc says I have to listen too!! 10/10 brilliant sounds good too for the money!! (At this precise moment RADAR LOVE GOLDEN EARRING)
2026幎5æ20æ¥
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Oakcastle ããã®åç
Dera Kathryn, thank you for taking the time to leave us such amazing feedback on your experience with Oakcastle. We are thrilled to hear that you like it. Feedback such as yours makes our world go round. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle.
really good sound out of such a smallâŠ
really good sound out of such a small compact boombox
so easy to move around and to use simply the best ha
2026幎5æ14æ¥
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Oakcastle ããã®åç
Dear Santo, thank you for taking the time to leave us such amazing feedback on your experience with Oakcastle boombox. We are thrilled to hear that you like it. Feedback such as yours makes our world go round. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle.
I found the customer service with thisâŠ
I found the customer service with this company supremely efficient. It is not often that companies have a support department like this.
2026幎5æ18æ¥
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Oakcastle ããã®åç
Dear Mick, thank you for taking the time to leave us some feedback on your experience with Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
Great support from the support team
Great support from the support team. Query was resolved in less than 24hrs
2026幎5æ15æ¥
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Oakcastle ããã®åç
Dear Graham, thank you for taking the time to leave us some feedback on your experience with Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
Really happy with the customer serviceâŠ
Really happy with the customer service my dad is really happy with the oak castle DAB 400 easy to use and set up he likes how loud and clear the audio is and that you can play CDs as well
2026幎5æ15æ¥
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Oakcastle ããã®åç
Dear Mr. Mark, thank you for taking the time to leave us some feedback on your experience with the Oakcastle DAB400 and Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
Utter rubbish from the product to theâŠ
Utter rubbish from the product to the misguiding 3 year extended warranty. Stay away from this product,brand and anything else associated with it. Tripe !
Update to Oakcastles response: You are very much mistaken! I have provided all neccesary information, with emails to prove it, and your support team infomed me that they are no longer able to support me as i do not own a laptop to update the software. If you had mentioned this before purchase i would of never bought such a lousy system.
Update 28 June 2026
I have had a replacement unit sent to me and told I can keep the old one (which I gave to a charity shop). But the warranty for my old unit transfers to the new unit which I think is a bit cheeky as no doubt the newer unit will need an update at some point and then Im back to square one.
2026幎5æ14æ¥
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Oakcastle ããã®åç
Dear John, We are sorry to hear that you feel disappointed. We always aim to assist all of our customers as quickly and efficiently as possible. We are sorry to hear about your experience. After checking your details again, we were able to locate your support ticket together with the proof of purchase and warranty registration information. Our technical support team previously suggested a software upgrade, as this was the best and most effective solution for the issue reported. You were also asked whether a family member or friend could assist with the upgrade process if needed. As no further reply was received, the support ticket was automatically closed by the system, and without additional communication they could not know whether the issue had been resolved or if further assistance was still required. Following your latest comments they just located the ticket solved due to no reply received form yourself, and they have now sent you an email with details regarding a replacement claim you are entitled to. Please check your inbox and spam/junk folder for our latest message so we can continue assisting you. Best regards, Team Oakcastle.
Un'esperienza positiva
Vorrei esprimere la mia opinione positiva su un prodotto Oakcastle, il lettore MP300. Facilità d'uso,ampia memoria espandibile, altoparlante per ascoltare i brani anche senza le cuffie, inoltre audio equalizzabile e una batteria di buona durata. Aggiungo infine un servizio di supporto efficiente poiché risponde tempestivamente ad ogni richiesta.
2026幎5æ12æ¥
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Oakcastle ããã®åç
Dear Salvi, thank you for taking the time to leave us some feedback on your experience with the Oakcastle MP300 and Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
It a quality looking product it soundsâŠ
It a quality looking product it sounds great but the setting up is not easy.
I could not get to all which is in the hand book settings like summer time settings and dab up date it would not connect I could not turn it off I had to disconnect from the mains to get to work again otherwise itâs a good product
2026幎5æ11æ¥
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Oakcastle ããã®åç
Dear Alan, thank you for taking the time to share your feedback with us. We are truly sorry to hear about the difficulties youâve had with your radio time/date update. Please get in touch with our Tech Support team @ techsupport@oakcastle.co.uk, they will be more than happy to help you troubleshoot the issue or advise on the best next steps. Best regards, Team Oakcastle
Resolved problem
Had a problem contacted support who responded quickly with a solution - well done
2026幎5æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Oakcastle ããã®åç
Dear John, thank you for taking the time to leave us some feedback on your experience with Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
Problem resolved quickly
Remote control problem resolved very quickly (in less than 2 hours)
2026幎5æ11æ¥
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Oakcastle ããã®åç
Dear Chloe, thank you for taking the time to leave us some feedback on your experience with Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
I had problems with a DAB500 Music system
I bought a DAB500 Music system but had problems receiving DAB and FM stations. Technical Support were very quick to respond and incredibly helpful and patient. Unfortunately none of the suggestions they made helped as I eventually discovered DAB/FM coverage of my location is quite poor. My best option would be an internet radio. Tech Support offered me a refund which I received immediately. I will probably buy one of their internet radios as I have no doubt their products are good quality, and I'm impressed by their efficient and courteous service. My thanks to Josh & Emilyn.
2026幎5æ1æ¥
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Oakcastle ããã®åç
Dear Frances, thank you for taking the time to leave us such amazing feedback on your experience with the Oakcastle DAB500 radio and Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
I ordered the Oakcastle DVD100 from Amazon.
I ordered the Oakcastle DVD100 from Amazon. Mostly because of the price and great reviews. I had been using the ONN dvd players from WalMart with absolutely no luck. After a few weeks, they started skipping, pausing and no way to continue, not only skipping, but going from one scene to another. After spending enough time and money on these WalMart pieces of junk, I decided to try a different brand and found the Oakcastle on Amazon and decided to try it for the price. The player has great picture quality and after using it for about a month have had no issues with the player. I had some issues with the remote and contacted the seller. After giving them my purchase info from Amazon, they are sending me another remote. They were professional and had no problems with them. At this point in time I would recommend giving them a try. Can't beat it for the cost!
2026幎4æ24æ¥
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Oakcastle ããã®åç
Dear Ray, thank you for taking the time to leave us such amazing feedback on your experience with the Oakcastle DVD player and Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
Excellent company to deal with
Excellent company to deal with. Bought a portable cd player which is a quality product. I had a minor problem and sought advice. Advice was recieved promptly and problem resolved. I will be buying again from Oakcastle in the future. Highly recommend this company.
2026幎4æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Oakcastle ããã®åç
Dear Gerwyn, thank you for taking the time to leave us some feedback on your experience with the Oakcastle CD player and Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
Fantastic little dvd player
Fantastic little dvd player. 3 year warranty for £25. My hdmi cable that came with unit didn't work. So used my own. Contacted customer service at oak castle. They couldn't do enough for me. Sent out a new cable. Thanks..
2026幎4æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Oakcastle ããã®åç
Dear Colin, thank you for taking the time to leave us some feedback on your experience with the Oakcastle Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
The customer service experience was excellent!
The customer service experience was excellent!
Both courteous and prompt.
Following a fault with the CD component on the music centre, Oakcastle tried to help rectify but then sent a replacement which works fine.
Happy to recommend this company!
2026幎4æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Oakcastle ããã®åç
Dear Leigh, thank you for taking the time to leave us some feedback on your experience with the Oakcastle Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
Great quick response from the supportâŠ
Great quick response from the support team
2026幎4æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Oakcastle ããã®åç
Dear Margaret, thank you for taking the time to leave us some feedback on your experience with the Oakcastle Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
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