We replaced our old mattresses with an obasan set because we wanted a good, organic, non toxic mattress set. Worst back pain ever. We went through a local small business and had it all set up using... もっと見る
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We've enjoyed our Obasan mattress since 2016. One of the best purchases for our home that we've EVER made. We had an unfortunate potty accident (thanks toddler!) on the bed recently. Contacted Obas... もっと見る
Amazing company that produces very high quality, sustainable products that are good for you and good for the environment. We've had our mattress for several years and I'm still amazed at how luxuriou... もっと見る
amazing company, service and overall product and experience. great pillows, great baby mattress, great soft velour sheets. amazing bed foundation with ZERO SQUEEKS my husband couldnt believe how... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Obasan handcrafts world-class organic beds using nature's finest organic materials
連絡先
1-155 Colonnade Road S., K2E7K1, Ottawa, カナダ
- 1-877-762-2726
- info@obasan.com
- obasan.com
4.5
優良
160件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
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This was our third purchase with Obasan…
This was our third purchase with Obasan and our largest investment. We had purchased mattresses for our two girls starting at their toddler years. These mattresses are still incredibly comfortable! This year, we invested in a California King mattress with cover and pillows. WOW!! My husband and I were having sleep disturbances which have now been mitigated thanks to Obasan's quality material, fabrication and customized service. We highly recommend this investment. It makes such a difference in quality of life.
2024年4月25日
自発的なレビュー
Pregnancy pillow Obasan Very good quality and can use own pillow
Very good quality. I love that it has some weight to it (as much as needed). Organic, natural fabrics/ filling. Can be used with any pillow and this is amazing for people like me who love their regular pillow. Easy to flip from one side to another over the night.
I did a lot of research before ordering as I was looking for something made from quality materials and I am very happy that I purchased this pregnancy pillow.
2024年4月21日
自発的なレビュー
Lovely shopping experience and great product
We had a very lovely shopping experience with John, the Showroom Manager, and bought their crib mattress. John was very helpful and flexible to accommodate our needs. The product is so well made and I am so happy that Ottawa has such an awesome brand to support. We will be back!
2023年12月16日
自発的なレビュー
Obasan からの回答
Thank you so much for taking the time to share your wonderful shopping experience with us! We're thrilled to hear that John, provided you with excellent assistance and went above and beyond to accommodate your needs. It's fantastic to know that you're pleased with the product.
We truly appreciate your support for our brand. Our team works hard to deliver quality products and exceptional service, and it's incredibly rewarding to hear that we've met your expectations. We can't wait to welcome you back for your future shopping needs.
Warm regards,
The Obasan Team
An new Obasan owner is a happy Obasan owner…
We are new owners of an Obasan Mattress, pillows, and duvets (winter and summer) for a few months now. We now have to set our alarm clock to make sure we do not sleep in (haha), it's been so easy. After owning many types of mattresses from Tempur-Pedic (Cool), Beautyrest, Dormeo that lived with us through several homes, we are pretty impressed with the Obasan Mattress system. The night sweats I would experience from the other mattresses, you could swim in the sweat (gross) but true, I would end up putting towels on the bed so I would have something dry to sleep on. My husband has a C-pap machine, even those so-called fancy pillows (cooling / memory foam) we would end of fighting with them to get comfortable. With our Obasan Mattress, we are not experiencing any aches from, nor have I suffered from bad night sweats as this mattress breathes and is all organic which I truly believe helps with your body temperature fluctuating. Also, working with the team at Obasan Ottawa has been exceptional. They know their product, we had a lot of questions, and they were available to phone, email, or drop in to their showroom. They worked with our designer to ensure it would work with our new bed frame. You can see where and how the mattresses are made from the showroom window. And you are trained on the function of getting the most out of your mattress. We are happy. Thank you Obasan and team.
2023年9月6日
自発的なレビュー
Obasan からの回答
We're absolutely delighted to hear about your positive experience with our Obasan Mattress system! It's heartwarming to know that the transition has been so seamless, and you're enjoying restful nights with the added benefit of setting an alarm clock to avoid sleeping in, a wonderful "problem" to have!
We appreciate your trust in Obasan, especially given your previous experiences with different mattress brands. We understand the importance of a good night's sleep, and we're thrilled to be a part of that positive change for you and your husband.
It's great to hear that our team's knowledge and assistance, along with the transparency of our showroom, added to your overall satisfaction.
If there's anything else you need or if you have more questions down the road, please feel free to reach out. Wishing you continued blissful nights of sleep!
Warm regards,
The Obasan Team
Superb service
Obasans products are a fabulous quality, our organic mattress is soooo comfortable. This wonderful company stands behind their products, and their Customer service is outstanding! The floor manager and sales rep exemplifies customer service and goes the extra mile for his customers. Thank you for a superb experience!
2023年11月4日
自発的なレビュー
Obasan からの回答
Thank you so much for taking the time to share your positive experience with Obasan's products and service! We're thrilled to hear that you find the organic mattress to be exceptionally comfortable and that you've had a superb experience overall.
Our team takes great pride in delivering top-notch customer service, and it's fantastic to know that our floor manager and sales rep went the extra mile to ensure your satisfaction.
We truly appreciate your kind words and value your support. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know.
We look forward to continuing to provide you with exceptional products and service in the future!
The Obasan team
Great product, even better customer support
My wife and I ordered an Obasan mattress for ourselves last year and it has been wonderful. The mattress is very comfortable and we appreciate it is GOTS and GOLS certified organic. We loved our mattress so much that we decided to get mattresses for our kids!
Customer service is unparalleled. Darlie John was incredibly helpful when we purchased our first mattress and was just as helpful with the purchase of the mattresses for our kids. He has also been quick to respond to any questions we have ever had.
2023年10月23日
自発的なレビュー
Obasan からの回答
Dear William,
Thank you so much for taking the time to share your positive experience with Obasan mattresses and our customer service! We're thrilled to hear that you and your wife have been enjoying the comfort and organic certification of your Obasan mattress.
It's truly heartwarming to know that you were satisfied with Darlie John's assistance during your initial purchase and your subsequent orders for your children's mattresses. We take pride in providing top-notch customer service, and it's wonderful to hear that Darlie has been quick to address your inquiries.
We genuinely appreciate your continued trust and support.
Thank you once again for choosing Obasan, and we look forward to serving you and your family for many years to come!
Warm regards,
The Obasan Team
These mattresses are SO comfortable
These mattresses are SO comfortable. I love that you can customize each side depending on who's sleeping on what side and what their preferences are. I purchased one for my Airbnb and I get a lot of comments on how comfortable the mattress is from my guests. I also love that they are made right here in Canada.
2023年10月19日
自発的なレビュー
Obasan からの回答
Dear Joanna,
We are delighted to hear how much you appreciate the comfort and versatility of our mattresses! It's wonderful to know that you've found our customization feature to be a valuable option, allowing you and your guests to enjoy a personalized sleep experience.
We're also thrilled that your Airbnb guests have noticed and appreciated the comfort of the mattress. Guest satisfaction is paramount, and a great night's sleep is a vital part of their experience.
Being proudly Canadian, we take great pride in crafting our mattresses right here in Canada. It allows us to maintain quality control and contribute to the local economy, and we're glad to hear that this aspect resonates with you.
Thank you for choosing our mattresses for your Airbnb and for sharing your positive experience. If you ever have more feedback or if there's anything else we can assist you with, please feel free to reach out. We're here to ensure your continued satisfaction.
Warm regards,
The Obasan Team
Pure comfort
We love this Brand!
When searching for mattresses for our small B&B, we knew we wanted high quality mattresses locally made.
The team is so welcoming, answered all our questions and we (and our guests!) find the mattresses, pillows and comforter so comfortable!
2023年10月18日
自発的なレビュー
Obasan からの回答
Dear Terre & Neige,
Thank you so much for your kind words and your support for our brand! We're thrilled to hear that you've had such a positive experience with our mattresses, pillows, and comforter for your small B&B.
It's wonderful to know that our commitment to high-quality, locally made products aligns with your vision. We believe in offering the best sleep solutions to our customers, and we're delighted to have met your expectations.
Our team is dedicated to providing exceptional customer service, and we're pleased to hear that they were welcoming and responsive to your inquiries. Your satisfaction, as well as that of your guests, is our top priority, and we're overjoyed to learn that you've all found our products to be comfortable.
We truly appreciate your trust in our brand, and we look forward to continuing to serve you and your B&B in the future. If you ever have any more questions or feedback, please don't hesitate to get in touch.
Warm regards,
The Obasan Team
I wanted to love this mattress but it’s killing my back and shoulders and causing headaches
I wanted to love this mattress, but after 1.5 years with it we are finally getting rid of it. It’s like sleeping on a rubber band (another user said the same) there’s no support, my hips sink in (on side, back, and stomach) and at the same time it creates a lot of pressure on your joints. I should note, I weigh 135 lbs so if it lacks support for me, I imagine it does most people. I’ve had terrible sleep and health issues from sleeping on this mattress. Almost daily headaches began when we started sleeping on this mattress… I’ve ordered so many pillows, tried all sorts of topper combinations, I’ve even been to physical therapy, not realizing the issue was with the mattress- headaches are gone instantly when I travel or sleep elsewhere. It makes me sick thinking of how much we spent on this mattress but it’s just not worth it.
2023年9月25日
自発的なレビュー
Obasan からの回答
We are incredibly sorry to hear about your experience with our mattress, Lauren.
We understand how frustrating it can be when a product doesn't meet your expectations, and we truly apologize for any inconvenience or discomfort you may have endured. We want to make things right for you as quickly and efficiently as possible.
Our customer service team is available to talk and discuss this situation to see if we can find a solution that meets your satisfaction. Please reach out to us at hello@obasan.com so we can assist you in any way we can. Your feedback is extremely valuable to us, and we want to ensure that you have the best possible experience with our brand.
Once again, we apologize for any inconvenience and appreciate you bringing this to our attention. The Obasan Team
Narineh M
Everything about this company is amazing! Product is the best at the best price. Customer service is beyond amazing. Quality is one-of-a-kind. All reasons why I am an Obasan customer for life!
Thank you to Darlie John for going through all the hoops with me to ensure I received the best mattress and thank you for being so accommodating when I made a mistake on ordering the wrong size!! Really thank you Obasan for the best sleeps EVER!
2023年7月15日
自発的なレビュー
Obasan からの回答
Dear Narineh,
Wow, your words have truly brightened our day! We are deeply grateful for your kind and enthusiastic feedback about our company and products.
We're thrilled to hear that you find our products to be the best in terms of quality and price. Providing the utmost value to our customers is at the core of what we do, and we're delighted that you've recognized this.
Darlie John and our entire customer service team take immense pride in assisting customers like you. We're pleased to hear that Darlie went above and beyond to ensure you received the perfect mattress and was accommodating even when a mistake occurred. It's this level of dedication and care that we strive for with every customer.
We're honored to have you as an Obasan customer for life, and we're committed to providing you with the best sleep experiences. Should you ever need further assistance or have more questions, please do not hesitate to reach out.
Thank you once again for your support and for making us a part of your sleep journey. Here's to many more restful nights with Obasan!
Warm regards,
The Obasan Team
We had been missing out on quality sleep!
After sleeping in an Obasan mattress (and pillows) for a few months, I feel like I never knew good sleep until now. The whole shopping experience was phenomenal. The attention to detail, care and communication we experienced at their shop was outstanding. I would dare anyone to go through it and not buy a mattress. We are farmers and Obasan has helped us sleep better and get rid of pains and aches. It was important for us to source a product we could be proud of, and this checks all the boxes: incredible environmental stewardship, lack of chemicals, social responsibility, local, everything! Can't recommend it enough!
2023年3月23日
自発的なレビュー
Obasan からの回答
That's wonderful to hear about your positive experience with Obasan mattresses and pillows! It's fantastic that the transition to an Obasan mattress has significantly improved the quality of your sleep.
The exceptional shopping experience you highlighted is something we take great pride in. Attention to detail, care, and clear communication are key aspects we aim to deliver to all our customers. It's truly heartening to know that these values resonated with you and enhanced your overall satisfaction with our products.
Your feedback about the reduction of pains and aches is particularly gratifying. We're delighted to have played a part in aiding your comfort and well-being, especially considering your demanding work as farmers.
Thank you for recommending us! Your endorsement means a lot. Should you ever need further assistance or have more questions, please feel free to reach out. Wishing you continued peaceful and restful nights of sleep on your Obasan mattress.
Warm regards,
Obasan Team
Best ever customer service
Once again, I received such great
service from Darlie John.
I would recommend Obasan to anyone. They have the best products ever. ♥️
The staff always goes above and beyond to make sure that we are satisfied with our purchases.
Raymonde
2023年1月9日
自発的なレビュー
Obasan からの回答
Dear Raymonde,
Thank you for your kind words! We're thrilled to hear about your fantastic experience with Darlie John and our team. Your recommendation means a lot, and we're delighted to know that you're satisfied with our products and the service provided. If you ever need further assistance, don't hesitate to reach out.
Warm regards,
Obasan Team
Grab it in a fire kind of love!
I very hesitantly purchased a mattress from Obasan. It was quite the investment so it took me some time to fully commit but I knew I wanted something non-toxic. Darlie John and the team were very patient through the process and even sent me my pillows in advance of completing the mattress purchase. I immediately fell in love with my latex pillow (like grab it in a fire kind of love).
Then came the mattress... it took some trial and error and at first I was nervous I wasn't going to love it. Again Darlie John patiently helped me to adjust my layers and sent me replacements until the firmness was correct. Once we got it right though, it was heaven on earth! Both my husband and I have completely alleviated the back discomfort we bought it to fix, I sleep like an absolute rock and getting into bed is such a treat. One word of caution though, it'll ruin you for good! You'll never want to leave home because no bed compares. Thanks Obasan, it's love!
2022年7月9日
自発的なレビュー
Obasan からの回答
Thank you for sharing your incredible experience with us! We're thrilled to hear about your journey with Obasan mattresses and pillows.
It's fantastic to know that our team, especially Darlie John, provided patient and attentive guidance throughout your decision-making process. We understand that investing in a mattress is a significant decision, and we're pleased that we could assist you in finding the right fit for your needs.
Your "grab it in a fire kind of love" for the latex pillow brings a smile to our faces! We're delighted that it brought you such immediate comfort and satisfaction.
Adjusting to a new mattress can sometimes take time, and we're glad we could work with you to fine-tune the layers to match your preferences. The result—alleviating back discomfort and achieving that heavenly sleep—is what we aim for with our mattresses.
It's heartening to hear that both you and your husband have found such relief and rest in our product. Your cautionary note about never wanting to leave your bed due to its comfort is a compliment we cherish!
Thank you for choosing Obasan, and we're overjoyed to have contributed to such a positive change in your sleep quality. If there's anything else we can do to further enhance your experience, please don't hesitate to reach out.
Warm regards,
The Obasan Team
Obasan made me the most comfortable…
Obasan made me the most comfortable mattress I've ever slept on; and they also made me feel personally valued through the whole shopping experience. One of the best companies ever! I have their comforter and pillows too... love it all.
2022年5月15日
自発的なレビュー
Obasan からの回答
Thank you so much for your wonderful feedback! We're thrilled to hear about your exceptional experience with our products and services. Providing comfort and making our customers feel valued is at the heart of what we do at Obasan.
It's fantastic to know that the mattress, comforter, and pillows have all contributed to a comfortable and satisfying sleep experience for you. We're honored to have earned your trust and to be considered one of the best companies in your eyes.
Should you ever need anything or have further questions, please don't hesitate to reach out. We're here to ensure you continue enjoying the best sleep experience possible.
Warm regards,
The Obasan Team
amazing company
amazing company, service and overall product and experience.
great pillows, great baby mattress, great soft velour sheets. amazing bed foundation with ZERO SQUEEKS my husband couldnt believe how it is a 10/10 quiet and our last was 1/10
only the best organic ingredients and raw wood..... my favourite. unpack and enjoy no needing to open it outside lol.
about to order more foundations and pillows
best of all ONTARIO<3
2022年3月31日
自発的なレビュー
Obasan からの回答
Thank you so much for your fantastic feedback! We're thrilled to hear about your wonderful experience with our products and services.
It's great to know that our pillows, baby mattress, velour sheets, and bed foundation have all contributed to a positive experience for you. We take pride in offering high-quality, organic ingredients and raw wood in our products, providing both comfort and peace of mind.
We're delighted that you've found our bed foundation to be exceptionally quiet and that it exceeded your expectations compared to your previous experience.
It's wonderful to have your support and trust. If there's anything else we can assist you with, please feel free to reach out. We're here to make sure you continue to enjoy the best of your sleep experience.
Warm regards,
The Obasan Team
Obasan at Cabin Spahaus
We had a wonderful experience with Obasan! Darlie was amazing to work with and took so much care to ensure we were 100% satisfied with our mattresses! We trusted Obasan’s quality and organic materials for our luxury short term rental cabin located near Tremblant. Our guests have asked us numerous times about where they can buy our mattresses and pillows and they absolutely love the plush feeling of the topper. Obasan was even willing to deliver to our location over 2.5 hours away. 100/10 for excellent customer service! We highly recommend Obasan!
2022年2月12日
自発的なレビュー
Best Crib Mattress Ever!
I bought a crib mattress a few months ago from their online store, I often find them curled up on it reading a book or watching a movie. Its extremely comfortable and my girls just love it! Looking into investing in the adult version in the near future!
2022年1月26日
自発的なレビュー
The Best of The Best
Obasan has been a dream to order from! Not only is the mattress incredibly comfortable, but the customer service is without a doubt, the best ever. My fiance felt like he needed more support after a few weeks of sleeping on the mattress and Darlie John immediately sent a firmer substitute. Yes, this mattress is pricey, but our sleep quality and being able to actually talk with someone about it, makes such a difference!
2022年1月13日
自発的なレビュー
An investment worth every penny!
I have been wanting to switch to an organic mattress for quite some time having learned how toxic they are as I've already had a Nasa based foam mattress - I had no idea how much off-gassing occurs with them. I waited for a great deal and went for the *whole* suite including duvet! I have felt spoilt like "princess and the pea" ever since. It is amazing and worth every penny! I'd highly recommend taking the plunge as it's worth the investment not only in your health but in your sleep. My sleep has been so much better ever since, I have slept like an infant and I can't tell you how much this has meant to me during the pandemic and amidst such grief. Darlie has gone over and beyond in his care and surprised me with a beautiful Christmas gift, a wool blanket, which was just the cherry on top! I love this company and I'd wholeheartedly recommend the investment.
2021年12月31日
自発的なレビュー
Crib mattress
While pregnant, I was searching for a safe crib mattress that would be completely chemical free when I came across Obasan. I was so happy with it that I actually replaced my current toddlers mattress with the Obasan and purchased a second Obasan crib mattress for the upcoming baby. Darlie John was helpful and very easy to deal with. I would shop here again and highly recommend!
2021年12月31日
自発的なレビュー
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