Order place on 10/11 and today on 10/20 I still have nothing. Showed order shipped, then retracted to say partially shipped. Trying to check the tracking link and it shows Out for Delivery via USPS... もっと見る
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Terrible customer service. I NEVER received my merchandise and there is no response back with any resolution or information of what happened. I am still waiting for any response. I spent $90.00 dolla... もっと見る
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I have not received an update on my shirt that I ordered 9 days ago. I was hoping delivery would be quick, but it’s actually taken longer than any website I’ve used. I wouldn’t recommend getting a... もっと見る
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I’m addicted to these mystery packs!! They always include bands i love- i like a lot of different kinds of music, which helps. but they also always have a variety of colors and/or interesting desi... もっと見る
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企業情報
当該企業による記述
At OfficialBandShirts.com, we’re all about keeping real music alive through authentic merch. Every shirt we sell is officially licensed — no bootlegs, no knockoffs — just the real deal from the bands you love. Whether you’re into metal shirts, classic rock tees, or the latest tour merch, you’ll find thousands of designs from legends like Metallica, Nirvana, AC/DC, Iron Maiden, Alice In Chains, Tom Petty, Def Leppard and more. We ship fast, print quality matters, and every order supports the artists who made the music. Discover your next favorite band t-shirt and wear your sound proudly.
連絡先
65 Court St. Suite 20-22, 10601, White Plains, 米国
- officialbandshirts.com
3.1
まあまあ
185件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good luck receiving your order/customer service is horrible
I ordered a Unisex Adult Small Weezer jacket on 12/04/25, with delivery guaranteed within 7–10 business days. The item took 18 days to arrive and only showed up just in time for Christmas after I had to contact customer service multiple times. Staying on top of my own order should not be the customer’s responsibility, yet that’s exactly what I had to do. Throughout the process, I felt completely disregarded as a customer. I returned the hoodie on 12/26/25 to exchange it for a larger size. Since then, I have received no updates despite reaching out three separate times for information. Customer service stated that although the item was returned on 12/26, it was not processed until 1/06/26. Even so, it is now 2/05/26, and I still have not received any shipping confirmation or status updates. This experience has left a very negative impression, and I will not do business with Official Band Shirts again. My recommendation to anyone considering purchasing from this company: if you order merchandise, expect a solid 3–4 week wait with little to no communication, and only hope to receive your item during that time.
2025年12月4日
自発的なレビュー
Official Band Shirts からの回答
Good Afternoon Kristie,
Thank you for your feedback, and we’re truly sorry for the delays and lack of communication you experienced. This is not the standard we aim to provide.
While we’re glad your exchanged item has now been delivered, we recognize the process should have been smoother and more transparent. We are actively working to improve our fulfillment timelines and customer communication to prevent experiences like this in the future.
If there’s anything further we can do to assist you, please contact us with your order number via the Contact Us link found at the bottom of our site, and we’ll be happy to help.
Lauren
Official Band Shirts Support
Hard to Return a T-Shirt
I ordered 2 T-Shirts that were available to ship immediately. I received 1 and exchanged it for a larger size. It was too long so I was going to return it, but the website asked me to Contact Customer Service. I did and they keep asking me if I want to return the shirt, which I confirmed 4 times. Still working on getting this returned.
I just received my second shirt, which took almost 3 weeks to get here. I want to return this as well as I know it's too small and after the back & forth with their CS team, I'm going to use a different company to start my Band T-Shirt collection. I can't return this shirt either as it is asking my to contact the CS Team again. Too much time involved in ordering T-shirts where the website states Free Returns Exchanges with in 30 days. At this rate, I will be out of the 30 day window.
2026年2月3日
自発的なレビュー
Official Band Shirts からの回答
Good Afternoon Shad,
Thank you for taking the time to share your feedback, and we’re very sorry for the frustration this experience has caused you. This is not the level of service we aim to provide, and we understand how disappointing it must be to feel stuck in a loop—especially when our policy advertises free returns and exchanges within 30 days.
We’d like to make this right. We are happy to process returns for both shirts and ensure you are fully within the 30-day window, regardless of any delays in communication. If you prefer, we can also provide a prepaid return label or assist with an exchange instead of a return.
Please reach out to us directly at your earliest convenience with your order number, and we will prioritize your case. You can contact us via the Contact Us link found at the bottom of our site with the best way to reach you, and a member of our team will follow up promptly.
Thank you again for your patience, and we appreciate the opportunity to resolve this for you.
Lauren
Official Band Shirts Support
TOTAL SCAM -don't be a victim
I thought this company had redeemed themselves slightly, so I updated my review to retract a few words, but nope ...wrong. I agree with someone else that said these ppl are scammers. I don't know how they're still online claiming victims. We need to report them to the Federal Trade Commission, Internet Crime Complaint Center and Better Business Bureau.
2026年1月26日
自発的なレビュー
Official Band Shirts からの回答
Thank you for your message and purchase Susie! Very sorry to hear of your experience on our site.
Our system is showing the new size for the Police t-shirt you exchanged shipped out to you within one business day of your exchange request online. It was confirmed delivered at your stated shipping address yesterday, January 26th. Also, the other three items in your order are scheduled for delivery this Friday, January 30th according to your USPS tracking details.
To clarify our exchange policy, there is no additional charge to customers for any item exchange on our site. Your original form of payment is not refunded or charged at all during this process. A new item is simply shipped once the returned item is processed.
We hope this information helps. If you have any further questions or concerns please reach out to our support team from the Contact Us link at the bottom of our site.
Thank you! Enjoy your order!
Lauren
Official Band Shirts Support
Don’t waste your time or money is…
Don’t waste your time or money this is a scam. Never got my package. Contacted “support” supposedly sent it out and again never received. It’s a scam
2025年11月29日
自発的なレビュー
Official Band Shirts からの回答
Good Afternoo Gina,
Thank you for your message! Unfortunately our system is not showing an order under your name in our order history. Perhaps you have mistaken us for a different site?
Please note, any order completed on our site must be through the web address OfficialBandShirts.com. We have received reports of social media ads containing our logo and company name selling band t-shirts for $1.99. Unfortunately this is an online scam from China. Our site structure is replicated with items for sale at very low prices. The customer then checks out at the web address chubbiet.com. This is a scam, as this web address is not associated with our company.
If you feel you are a victim of this scam, we suggest you filing a chargeback with your credit card company. As these orders are not placed on our site, but through a company in China.
If you have any further questions or concerns please reach out to us via the Contact Us link found at the bottom of our site. Thank you!
Lauren
Official Band Shirts Support
Ordered 5 mystery shirts around…
Ordered 5 mystery shirts around Thanksgiving for a Christmas present. It’s the 8th of January still awaiting fulfillment. They’re saying they haven’t had 5 shirts of their choice since thanksgiving. Never again
2026年1月6日
自発的なレビュー
Official Band Shirts からの回答
Good Afternoon Gary,
Thank you for your message and purchase! Very sorry to hear of the issue with your Mystery Pack order.
Our system is showing these items were backordered for some time and we provided an estimated restock date. The items you mentioned have shipped and have been delivered to you since. ery sorry again for the delay in you receiving your purchase.
If you have any further questions or concerns please reach out to us via the Contact Us link on our site. We'd love to help. Thank you!
Lauren
Official Band Shirts Support
Sizes in the size chart are inaccurate…
Sizes in the size chart are inaccurate they said +- half an inch and it was over an inch smaller. They use low quality jerzees shirts. Avoid
2025年12月22日
自発的なレビュー
Official Band Shirts からの回答
Thank you for your message and purchase William! Very sorry to hear of the size issue with your order.
Please note, the size charts on the item pages do state to allow a 1-2 inch tolerance. If you would like to exchange your item for a different size, that is certainly possible. We offer free returns and exchanges from our online returns portal within 30 days of purchase. Our system is not showing you have requested this.
If you would like help exchanging your items, please reach out to our support team via the Contact Us link found at the bottom of our site. We're here to help. Thank you!
Lauren
Official Band Shirts Support
Ordered for my Granddaughter 2 T shirts…
Ordered for my Granddaughter 2 T shirts and a linkin park thermos on December 9th 2025. Never received! Said 5 to 9 days NOT. I sent an e mail on 12-21-2025. They said they would reply within 48hours. It’s been a week nothing!! What a scam.. I’m reaching out to my credit card company and reporting my card stolen and also reporting the company.. they broke my 13 year olds heart on Christmas!!
2025年12月9日
自発的なレビュー
Official Band Shirts からの回答
Good Afternoon Judith,
We’re very sorry to hear how upset you and your granddaughter were, and we take concerns like this seriously.
According to our records, your order was confirmed delivered to the address provided at checkout. We also show that our team responded to your inquiries in line with our stated response times. That said, we understand how distressing it is when something feels unresolved—especially when it involves a Christmas gift for a child.
We would like to look into this further with you. Please contact us directly with your order number and any additional details you have, and we will review the delivery confirmation together and work toward a resolution. We appreciate the opportunity to assist you.
Lauren
Official Band Shirts Support
Christmas gift fail
Ordered 12 days before Christmas and as of 12/22, the order did not even ship yet. any reputable website will have a header on their website if they cannot provide an order by the holiday. instead they bury some BS in their terms/conditions and use that as their clutch for complaints. in my complaint, they said they get it directly from the band, so save yourself and go directly to the bands official merchandise site and buy from them, cut out this poorly managed, not customer service focused company.
2025年12月22日
自発的なレビュー
Official Band Shirts からの回答
Good Afternoon Joseph,
Thank you for your message and purchase! According to our system, your order was placed on 12/13/25. The items which were purchased state on the item pages that they 'Will Ship Within 5-10 Business Days'.
The estimated delivery date displayed at checkout for your order was December 24 - December 31. This date is stated with the shipping method selected prior to submitting payment. We are very transparent with the estimated delivery dates for customer orders.
If you have any further questions or concerns please reach out to our support team via the Contact Us link found at the bottom of our site. We respond to all inquiries within one business day, Monday-Friday. Thank you!
Lauren
Official Band Shirts Support
I got what I ordered!
I ordered a robe from this site before reading the reviews--which is my mistake. When I read the reviews, I started to get quite nervous. However, I am happy to report that the order I placed on 11/29/2025 arrived safely and as described on the website on 12/19/2025. It was delivered via USPS. It is a really nice thick Foo Fighters robe.
2025年12月22日
自発的なレビュー
Official Band Shirts からの回答
Thank you for your review!
We're glad to hear your Foo Fighters robe arrived safely and was exactly as described. Those robes are definitely a fan favorite, and we're happy you're enjoying the quality and comfort.
We appreciate you giving us a chance and taking the time to come back and share your experience. Thank you for your support, and we hope to see you again soon!
Jessica
Official Band Shirts
Still haven’t received a package almost a month later.
I ordered a pair of socks and a T-shirt for my husband for Christmas on November 21. Still have not received it and likely will not receive it by Christmas. Had to continue following up with them as to where my order was. As of December 12, (we are now at December 18) my T-shirt and socks were somewhere in New York, I live in Canada. At this rate, I don’t even know if I’m going to get my package at all. I will not be using this company again.
2025年12月18日
自発的なレビュー
Official Band Shirts からの回答
Good Afternoon Faedragh,
Very sorry to hear of the issue with our order. According to the tracking details for your order, this is currently in transit within Canada with Canada Post and is scheduled for delivery shortly. Please check your tracking link below for the latest transit updates.
https://a1.asendiausa.com/tracking/?trackingnumber=%203JBB3G2APWONFKBYJCXHL1
If you have any further questions please click the Contact Us link found at the bottom of our site. We respond to all messages within one business day (Monday-Friday). Thank you! Enjoy your order once it arrives!
Lauren
Official Band Shirts Support
Never received my orders
Never received my orders. I have been waiting for months.
2025年10月30日
自発的なレビュー
Official Band Shirts からの回答
Hi Kersty,
Very sorry to hear of the issue you've experienced with your order. We would love to help you with this.
Please click the Contact Us link found at the bottom of our site and reach out to our support team regarding your order. We will of course have a further look into this and ensure your order is received, replaced, or refunded.
We look forward to hearing from you. Thank you!
Lauren
Official Band Shirts Support
I ordered a shirt almost a month before…
I ordered a shirt almost a month before my granddaughters birthday, her birthday came and went, never got the shirt, I never got the 20% off the first order as promised. $40.00 for a piece of crap shirt that still isn't here yet. They say it's been shipped, custom issues, blah, blah, this is a scam website, do not use!
2025年11月3日
自発的なレビュー
Official Band Shirts からの回答
Thank you for your purchase Dana. Very sorry to hear of the issue with your order. We would love to help you with this and to find a resolution. Please note, to receive 20% off your order, a discount code must be entered at checkout.
Please click the Contact Us link found at the bottom of our site and reach out to our support team. We will have a further look into this for you and ensure a replacement or refund is received. Thank you!
Lauren
Official Band Shirts Support
Terrible quality
The quality of the shirts received are terrible. I received 4 in total and 2 of them were a completely different colour to what is shown on the site and the others are very poor print quality. Looking at the labels and manufacturer I don't believe that these are official shirts and are basically just knock offs. I have hundreds of band shirts that I've collected over the years and I have never seen anything this bad.
2025年11月15日
自発的なレビュー
Official Band Shirts からの回答
Thank you for your purchase Simon! All items on our site are 100% officially licensed and are produced by the artist's official merchandise manufacturers. Please note, many artists found on our site do not use the same merch manufacturers as the others. So blank tees and printing methods used does vary by artist / design.
All items are of course eligible for free return or exchange within 30 days of purchase. Simply print a prepaid return label from our online returns portal.
If you have any further questions or concerns please reach out to our support team by clicking the Contact Us link found at the bottom of our site.
Thank you!
Lauren
Official Band Shirts Support
Not what’s advertised
First time ordering and received a sweatshirt that looked nothing like the picture displayed on the website. Logo was printed 50% larger on the front and for the price, the material was cheap. It also took the maximum 10 business days to ship. I also have to write the review here because it literally wont let you leave a review on the website.
2025年11月12日
自発的なレビュー
Official Band Shirts からの回答
Good Afternoon Greg,
Thank you for sharing your feedback, and we’re sorry to hear that your first experience with us did not meet your expectations.
We strive to represent our products as accurately as possible in our imagery and descriptions, and we regret that the sweatshirt you received felt different from what you anticipated in both design scale and material quality. Shipping timelines can vary within the window displayed at checkout, but we understand that waiting the full timeframe can still feel lengthy.
We’d welcome the opportunity to review this further with you and discuss possible options, including a return or exchange if you change your mind. Please reach out to our customer service team with your order number, and we’ll be happy to assist.
Lauren
Official Band Shirts Support
C'est une arnaque
C'est une arnaque ! Vous ne recevrez jamais votre tee shirt, ils ne vous rembourseront pas et vos données bancaires et personnelles seront partagées. A fuir !!! Ils mettront une réponse à cet avis en mentant sur leur bonne foi. Des salopards finis doublés de menteurs.
2025年11月4日
自発的なレビュー
Official Band Shirts からの回答
Good Afternoon Nicholas,
We are sorry to see this review, as we take allegations like this very seriously. However, we are unable to locate any order in our system under the details associated with this review.
We do not share or sell customers’ personal or financial information, and we work in good faith to resolve any legitimate issues brought to our attention. It is possible that this review may be intended for a different company or website, as unfortunately there are similarly named sellers in the marketplace.
If you did place an order with us, we invite you to contact our customer service team directly with your order number so we can investigate and assist. Thank you!
Lauren
Official Band Shirts Support
They SUCK
They SUCK! Hope you are in no rush to receive your item you order. It is 10 business days until the order is even processed. Then it has to me made / produced, in the USA it will be at least 30 days before you are lucky enough to maybe get the item you ordered. After NO progression of the fulfillment process , after a week, I asked to cancel the order and get a refund. They said NO. Said I had to first receive the item and then return it within 30 days. Seems crazy that they take longer than. 20 days to get you the item and then by the. The return period has expired. Totally ridiculous
Addendum: the item has still NOT processed as yet. I was able to replace this item with two day shipping in NJ USA.
I have asked for a a return shipping label, BUT have NOT received one from this terrible customer service disaster of a company. PLEASE go read their reviews on the better business bureau and Trust pilot B4 making the same mistake Imade. DO NOT ORDER FROM THIS company
2025年9月23日
自発的なレビュー
Official Band Shirts からの回答
Hi Fred,
Thank you for your message! Our system is showing your order was placed on September 21st (four days ago). Please note, the item page for The Who hat you purchased states the item requires 5-10 business days for processing prior to shipping out. Please note, this item typically ships out around the five business day mark. As soon as your order ships tracking details will of course be forwarded to you automatically.
All orders are eligible for free return or exchange within 30 days of purchase from our returns portal online. Please don't hesitate to reach out to our support team if you have any further questions. Thank you! Enjoy your order once it arrives!
Best regards,
Lauren
You wont receive your order
You wont receive your order. Ordered over a month ago for an event that has now passed. Paid extra for expedited shipping. I still have yet to even receive a tracking number. Total scam.
2025年9月15日
自発的なレビュー
Official Band Shirts からの回答
Hi Danielle,
Thank you for your message! Very sorry to hear that your order has not yet arrived. We can of course have a look into this for you and ensure this is corrected. Please reach out to our support team via the Contact Us link at the bottom of our site with your order details and we will look into this right away. Also, please note we do not offer Expedited ship methods on our site. Perhaps there is some confusion here.
We look forward to hearing from you and providing you with your tracking details. Thank you!
Best regards,
Lauren
Official Band Shirts Support
Official Band Shirts からの回答
Hi Alexander,
Thank you for your message and purchase from Official Band Shirts! Very sorry to hear that your order has not yet arrived. Please reach out to our support team via the Contact Us link at the bottom of our site with your order details and we will look into this right away.
We look forward to hearing from you and providing you with your tracking details. Thank you!
Best regards,
Lauren
Official Band Shirts Support
Been two weeks and still waiting on two t-shirts that were listed as in stock. Not sure if I’m being scammed yet, but I would cancel the $80 order if I could. Likely a bad choice.
Been two weeks and still waiting on an order to be fulfilled for two t-shirts that were supposedly in stock.
2025年8月20日
自発的なレビュー
Official Band Shirts からの回答
Hi Robert,
Thank you for your message and purchase from Official Band Shirts! Very sorry to hear that your order has not yet arrived. Please reach out to our support team via the Contact Us link at the bottom of our site with your order details and we will look into this right away.
We look forward to hearing from you and providing you with your tracking details. Thank you!
Best regards,
Lauren
Official Band Shirts Support
If I could give 0 stars I would
If I could give 0 stars I would. I purchased a shirt for a concert 3.5 weeks in advance. I just got back in town from the concert...no shirt.
I didn't see the reviews from this company until after purchasing. Never again will they get my money.
When and if I get my shirt I will be returning it.
2025年8月13日
自発的なレビュー
Official Band Shirts からの回答
Hi Denise,
Thank you for your message and purchase from Official Band Shirts! Very sorry to hear that your order has not yet arrived. Please reach out to our support team via the Contact Us link at the bottom of our site with your order details and we will look into this right away.
Please note, all orders are of course eligible for free return or exchange within 30 days of purchase.
We look forward to hearing from you and providing you with your tracking details. Thank you!
Best regards,
Lauren
Official Band Shirts Support
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