Be warned! There is nothing luxury about the majority of the hotels offered by this company. We stayed at Shrigley Hall and the images on the site are far beyond what was experienced. Horrendous exper... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We received a voucher as a gift, when we called to make a booking I was so pleased with the experience, a warm welcome, they made sure the dates were exactly as required, they helped us to book an ext... もっと見る
We first booked a hotel (in the Lake District) through Offpeakluxury in 2021. We loved the hotel in every way and have always hoped to return. So we were delighted when our attention was drawn to an... もっと見る
Excellent friendly service; the lady was most knowledgeable and helpful and we look forward to our three night break at Billesley Manor hotel. Hopefully it, and Stratford on Avon, will not disappoint.... もっと見る
企業情報
さまざまな外部ソースから提供された情報
Luxury Breaks: Offpeakluxury offers short hotel luxury breaks at the finest luxury country hotels and boutique townhouses in the UK and Ireland
連絡先
Lee Mill Road, HX7 8LQ, Hebden Bridge, 米国
- offpeakluxury.com
3.9
ほぼ満足
192件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 54％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Quick and Easy Bookings
This is our second time using off-peak luxury, and booking online is so easy.
I had a really good experience and they replied quickly and efficiently with my booking details etc.
It's definitely is my choice for short breaks away.
2026年3月4日
自発的なレビュー
+++++AVOID+++++AVOID+++++AVOID+++++AVOID…
+++++AVOID+++++AVOID+++++AVOID+++++AVOID+++++
CANCELLED PRE BOOKED VISIT 2 DAYS BEFORE GOING….NO REASON GIVEN…NO ONE TO SPEAK TOO…!!!
DON’T TRUST THIS COWBOY COMPANY WITH YOUR MONEY
ONE STAR IS FAR TOO GENEROUS BUT UNABLE TO LEAVE A ZERO
2026年2月27日
自発的なレビュー
Offpeakluxury からの回答
Dear Mr Parsons,
We’re sorry to read your review and appreciate the opportunity to clarify what happened.
Unfortunately, the relationship between ourselves and the hotel broke down shortly before your stay, meaning the booking could no longer be fulfilled through our platform. We acted quickly to minimise disruption, including suggesting alternative hotels in our portfolio or offering a full refund which is the option you chose. The same package remained available for you to book directly with the hotel, which is not normally possible.
You spoke with our Customer Support team and then communication was with our management team by email as this was well outside our opening hours. This was to ensure you received the information as quickly as possible rather than waiting until the next working day.
We fully understand how disappointing a late change can be and we did everything we reasonably could to provide options and clear guidance at the time.
Once again we are sorry for the disruption caused.
Kind regards
Offpeakluxury
It was a pleasure dealing with friendly…
It was a pleasure dealing with friendly professional staff.
The whole situation was very easy.
2026年2月23日
自発的なレビュー
The Offpeakluxurpy experience
The Offpeakluxury team made our booking extremely easy.
2026年2月23日
自発的なレビュー
I'd sooner have my eyes put with white…
I'd sooner have my eyes put with white hot needles! You're a total nuisance.
2026年2月19日
自発的なレビュー
Offpeakluxury からの回答
We're sorry to hear you’re feeling frustrated. We can see that your recent reservation was successfully completed online, but if something isn’t as expected or you need any assistance with the booking, we'd be very happy to help.
Please do let us know what the issue is and we'll look into it straight away.
Kind regards
Offpeakluxury
Really good offers at quality hotels
Really good offers at quality hotels. We’ve yet to complete our stay but the booking process was very straight forward. On booking I received confirmation by text message & by email.
2026年1月25日
自発的なレビュー
Very easy to book and clear details.
Very easy to book and clear details.
Step by step site very customer friendly
Each step you can change or add on room upgrade etc
Very professional and price was fantastic for 2 nights.
Deal includes x2 dinner x2 breakfast plus extra add ons .
2026年1月25日
自発的なレビュー
A lovely Lady named Mary helped me book…
A lovely Lady named Mary helped me book the Willington Hall hotel break this morning. She was so kind and understanding about my requirements and went above and beyond by confirming back to me when the booking had been accepted by the hotel.
It was the best experience I have ever had when using a voucher to book an experience. It’s a standard all other companies should strive to emulate!!!
2026年1月16日
自発的なレビュー
Extremely high quality
We made a booking, using their website for the first time but, unfortunately (due to illness) we were unable to go.
Not even a remote problem: Offpeakluxury simply issued us with a full value voucher, and we have now rebooked.
It was that simple and uncomplicated.
This is a very high quality booking company, who we will use often in the future.
2025年12月10日
自発的なレビュー
Customer support service
I made a mistake in the date when booking on line and had to contact customer service via email. They were fantastic and between them made the correct booking on my behalf. They deserve all the credit for providing a true customer support experience.
2025年12月2日
自発的なレビュー
Great offer and easy to book.
A very good package was offered and the website was very easy to use to make the booking.
2025年11月20日
自発的なレビュー
Every thing was easy and…
Every thing was easy and straightforward good clear information made my booking very simple 😀
2025年11月19日
自発的なレビュー
We are a supplier to Off Peak Luxury
We work as a supplier to Off Peak Luxury and, unfortunately, our experience has been extremely disappointing. Communication is consistently slow or absent, and payments owed to us have been repeatedly delayed despite multiple assurances. This has caused serious operational difficulties and a great deal of frustration.
Based on our experience, we would strongly suggest that guests book directly with the relevant hotel rather than through Off Peak Luxury. Doing so provides clearer communication, more reliable service, and direct support should anything go wrong with a reservation.
Regrettably, we cannot recommend Off Peak Luxury as a dependable business partner.
2025年11月14日
自発的なレビュー
Offpeakluxury からの回答
Hello,
Thank you for sharing your feedback. We’re sorry to hear that you feel disappointed, and we do take all comments seriously.
We’d like to reassure you, and our customers, that your experience is not reflective of our usual operations. We are currently undergoing a significant internal restructuring, which has temporarily affected some of our administrative processes. This has created delays behind the scenes, but it does not impact the service or experience our customers receive when making or enjoying their hotel stays.
We remain fully committed to our partners and are working through the temporary backlog as this process completes.
Thank you again for raising your concerns.
Kind regards
Offpeakluxury
I am a hotelier
I am a hotelier. Off Peak Luxury are in financial difficulties. Last year they merged with Pets Pyjamas and they could not remit funds for over six months to hoteliers for guest bookings they took on behalf of hoteliers. This year the same is happening again. They take a booking and the cash from a guest and then do not remit the funds to the hotelier. Guests - be aware do not book with them - book direct.
2025年11月1日
自発的なレビュー
Offpeakluxury からの回答
Hello,
Thank you for your message. We’re sorry to read your comments and would like to clarify the situation.
Offpeakluxury continues to operate as normal and we are honouring all guest bookings in full. We value our hotel partners greatly and are currently completing a major internal restructure. During this transition, some payments to hoteliers have unfortunately taken longer than usual, but these are being resolved.
We appreciate your patience and understanding while this work is completed. If you are a hotelier and would like to discuss your account directly, please contact our finance team so we can assist you personally.
Kind regards
Offpeakluxury
Easy to arrange our hotel break
Easy to arrange our hotel break, very helpful assistance and professional. Clear communication with friendly approach.
2025年11月3日
自発的なレビュー
Spoke to a bookings agent.....
Spoke to a bookings agent and I have to say if every company gave the same level of service that this lady did, the world would be a happier place. I cannot recommend her more highly. Well done for having staff that actually know what they are doing, and do so with politeness.
2025年10月30日
自発的なレビュー
Far from luxury
We booked Sudbury house hotel through Off Peak Luxury £253 for one night for my husbands 60th Birthday. The hotel was nothing like off peak luxury portray on their website. Dated tired room no customer care dining room resembled a canteen. We had requested a bottle of champagne to be put in the room this was warm and when we opened it corked and couldn’t be replaced as this was all they had. I could go on with various other issues.
I complained to off peak luxury who apologised and said they needed to speak to the hotel after hearing nothing further I contacted off peak luxury who advised me that they were still waiting to hear from the hotel. 3 weeks later I received a response from off peak luxury attaching an apology from the hotel and offering me a £60 refund from the hotel for the champagne which I hadn’t paid for anyway.
Although the hotel was way below standard my issue is with off peak luxury all they have done is blame the hotel. They advertised this hotel on their off peak luxury website with photos that look nothing like the hotel they took my booking and they took my money.
However they are not prepared to take any responsibility. I would not recommend this company if you require a luxury hotel do not go by photos on their website
2025年9月30日
自発的なレビュー
Offpeakluxury からの回答
Hello,
Thank you for taking the time to leave your feedback, and we’re very sorry to hear that your experience at Sudbury House Hotel did not meet expectations, particularly on such a special occasion.
While we feature many independent hotels, each responsible for their own maintenance and service delivery, we always aim to represent them accurately and to support our guests if any aspect of their stay falls short. We did liaise with the hotel following your complaint and passed on their apology together with the offer of a £60 refund. You paid £55 for the Champagne so the total compensation currently offered is £115.
As you are aware we are continuing to deal with the matter on your behalf, to ensure an acceptable level of compensation is reached.
Your comments have been shared with both the hotel and internally to ensure the photography and descriptions used continue to reflect the current guest experience. We appreciate your feedback and regret that this occasion was disappointing.
Kind regards
Offpeakluxury
Pleasant and efficient rep
Pleasant and efficient rep, finding space for us where others couldn't
2025年9月18日
自発的なレビュー
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