Eglee, Home Stylist at the OKA Guildford Store, recently advised us on a chest of drawers for a master bedroom renovation project, as well as the choice of a rug for the dining area of our kitchen. Eg... もっと見る
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Ottie at the Guildford store could not have been more helpful. So kind and patient and took the trouble to go through options for me and arranging a local courier to bring me my coffee table
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Customer service is top notch at the OKA in Guildford. Ottie and Caroline were particularly helpful. From sorting a last minute online cancellation and refund to expert advice on the right shade for m... もっと見る
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Very helpful staff (Diane). We went in to browse. Saw some bed headboards and a series of prints which we liked. Received excellent advice and suggestions. Bought nine framed prints and will definitel... もっと見る
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企業情報
当該企業による記述
Situated between the bustling high street and the historic castle – surrounded by high-end boutiques and delectable restaurants and cafés, such as The Ivy and Gail’s – our store is nestled in the Tunsgate Quarter. The large glass-fronted store showcases our complete (and extensive) collection across 11,000 sq ft, with high ceilings and abundant space. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home.
連絡先
Tunsgate Quarter, GU1 3QY, Guildford, 英国
- +44 1483 906287
4.8
優良
375件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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The staff at your Guildford branch are…
The staff at your Guildford branch are lovely-they talked me through my order and processed it all for me. For some reason the order did not go through so your staff in Bath completed the order. The delivery took 3 days-the chairs were packaged beautifully. The dining chairs we ordered are lovely-perfect for our newly decorated room-thankyou!
2026年5月19日
OKA - Guildford からの回答
Dear Angela
Thank you for your kind review. We’re delighted to hear that you received such lovely and helpful service from our Guildford and Bath Stores, and we are thrilled that your dining chairs are the perfect addition to your newly decorated room.
We truly appreciate your feedback and hope to welcome you back again soon.
Warm regards,
OKA
Very helpful lady (Nicky) in the…
Very helpful lady (Nicky) in the Guildford store who sorted everything out for me with no fuss and was very professional. Thank you
2026年5月18日
自発的なレビュー
OKA - Guildford からの回答
Dear Andrew,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Guildford store, and we’ll be sure to pass your kind words on to Nicky and the team.
It’s wonderful to know everything was handled so smoothly for you, and we hope to welcome you back again soon.
Kind regards,
OKA
OKA - Guildford からの回答
Dear Mr Sweeney,
Thank you for your kind feedback. We’re delighted to hear you received excellent customer service during your experience with us.
We really appreciate you taking the time to share your review and hope to welcome you back again soon.
Kind regards,
OKA
OKA - Guildford からの回答
Dear Paul
Thank you for taking the time to share your review. We are pleased you enjoyed your recent visit to our Guildford store and received such helpful and friendly assistance from our team.
We appreciate your feedback and hope to see you again soon!
Kind regards
OKA
Great Customer Service
We have never shopped from Oka before, but taking the final plunge was easy - we had some great help from Ottie. She was friendly, responsive and ultimately incredibly helpful with our purchase. Really pleased by the whole experience - haven't received the items yet but the customer service has been 10/10 thus far!
2026年5月13日
自発的なレビュー
OKA - Guildford からの回答
Dear Yi Ming Tan
Thank you so much for your lovely review. We're delighted to hear that your first experience shopping with us, in Guildford, was such a positive one. Providing friendly, helpful and attentive service is something we strive for, and it's great to know that Ottie was able to assist you.
We hope that your delivery arrives soon and you are happy with your purchase. And we truly hope this was the first of many wonderful visits!
Warm regards,
OKA
Just loved the new Guildford store .
Just loved the new Guildford store .
One or two more staff around to ask questions . After collecting my order and purchase I couldn’t find anyone to help me so left . Normally some one is visible but sadly not - still love the products
2026年5月9日
OKA - Guildford からの回答
Dear Sue
Thank you for taking the time to share your experience and, whilst we are thrilled that you're pleased with the quality of our products, we are sorry to hear that there were no team members visibly available to assist with your enquiry whilst you were in store.
We greatly appreciate your feedback and hope to welcome you back soon.
Kind regards
OKA
I wanted to find a rug to go in my…
I wanted to find a rug to go in my living room and went to the Guildford store. Eglee was extremely helpful and knowledgeable. She helped me source a rug and matched it on the computer to the photo I had of my room. I did not feel rushed and was confident with my purchase which looks lovely.
2026年5月1日
自発的なレビュー
OKA - Guildford からの回答
Dear Ruth
Thank you for your wonderful review. We’re delighted to hear you received such fantastic service from Eglee at our Guildford store and her expertise and dedication made your experience so enjoyable.
We hope that you are happy with your Rug and that you will visit us again soon.
Kind regards
OKA
Great service in the Guildford store
We were given very good service from Andrea in the Guildford store. She was very attentive to our needs and helped us find the perfect coffee table. We had visited this particular store to see the item we were interested in and it was just as seen on-line so now very excited to receive the coffee table into our own home. the whole process of purchase and delivery has been seamless so far!
2026年5月9日
自発的なレビュー
OKA - Guildford からの回答
Dear Claire,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Guildford store, and we’ll be sure to pass your kind words on to Andrea and the team.
It’s wonderful to know everything has gone smoothly so far, and we hope you love your new coffee table once it arrives in your home.
Kind regards,
OKA
Great welcome and super helpful on…
Great welcome and super helpful on every level from Polly and the team at the Guildford store. I came away with a new dining table, art and accessories. Thank you Polly! I look forward to checking back in for the chairs!
2026年4月25日
自発的なレビュー
OKA - Guildford からの回答
Dear Customer,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Guildford store, and we’ll be sure to pass your kind words on to Polly and the team.
It’s wonderful to know you found the perfect pieces for your home, and we look forward to welcoming you back when it’s time to choose the chairs.
Kind regards,
OKA
OKA - Guildford からの回答
Dear Kathryn,
Thank you for your feedback. We’re so pleased to hear you had a positive experience with our Guildford team during the sale.
We appreciate you taking the time to share your review and hope to welcome you back again soon.
Kind regards,
OKA
Brilliant service received,
I went in looking for table lamps with no real idea. Was looking lost when Emma came to my rescue. She was absolutely brilliant, nothing was too much trouble and she was amazingly patient. Emma was knowledgeable, professional and just the type of customer service that would make me go back to the shop. Needless to say with Emma’s help and guidance I came away with a lovely lamp. Might even need a second.
Customer experience 10/10.
2026年5月8日
自発的なレビュー
OKA - Guildford からの回答
Dear Nigel,
Thank you so much for taking the time to share such wonderful feedback. We’re delighted to hear about your experience in our Guildford store, and we’ll be sure to pass your kind words on to Emma and the team.
It’s fantastic to know she made the process so enjoyable and helped you find the perfect lamp. We’ll look forward to welcoming you back should you decide on that second one!
Kind regards,
OKA
OKA - Guildford からの回答
Dear Ms Smee
Thank you for sharing your feedback with us. It’s great to know that your visit to our Guildford store was such a positive one, and your comments have been passed on to the team there.
We’re very grateful you chose to shop with us and hope to see you again soon.
Kind regards,
OKA
Excellent service
I spoke to a really helpful member of staff in your Guildford store ... Ottie ... she really was very helpful and a pleasure to deal with :)
2026年4月29日
OKA - Guildford からの回答
Dear Jane
Thank you for taking the time to share your experience. We’re delighted to hear you received such friendly and helpful service from Ottie at out Guildford store.
We truly appreciate your feedback and hope that you will visit us again soon.
Kind regards
OKA
Great service from Diana and Emma
Great service from Diana and Emma. They couldn’t have been more helpful and friendly. We are very happy with our purchase.
2026年4月29日
OKA - Guildford からの回答
Dear CED
Thank you for your wonderful review. We’re delighted to hear you received such fantastic service from Emma and Diana at our Guildford store, and that you are happy with your purchase.
We truly appreciate your feedback and look forward to welcoming you back soon.
Kind regards
OKA
Always top notch service and we will…
Always top notch service and we will always drop into their shops whenever we see one. The quality of their products and their ideas for dressing a house are just the best.
2025年12月19日
OKA - Guildford からの回答
Dear Polly
Thank you for taking the time to leave such wonderful feedback! It's always such a pleasure to hear from our returning customers and we are thrilled to hear you consistently receive excellent service from our stores, and are happy with our product quality and design ideas.
We truly appreciate your continued support and hope that you will visit us again soon.
Kind regards
OKA
My favourite shopping experience in…
My favourite shopping experience in Guildford.
Caroline could not have been more helpful as I made an exciting purchase yesterday. She advised on colour combinations and brought a beautiful lamp and showed the different settings. Absolutely nothing is too much trouble from all in this shop to ensure customer satisfaction.
2026年4月26日
自発的なレビュー
OKA - Guildford からの回答
Dear Sue
We're so happy to hear that Caroline's friendliness and expertise at our Guildford store made your experience so enjoyable. We truly appreciate your kind words and will ensure that they are passed to the team.
We appreciate your feedback and hope that you will visit us again soon!
Kind regards
OKA
Nicky and Caroline in the Guildford…
Nicky and Caroline in the Guildford branch were incredibly helpful with choosing rugs, lamps and cushions. So happy with the choices made. Thank you so much for everything
2026年4月25日
自発的なレビュー
OKA - Guildford からの回答
Dear Ginette,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Guildford store, and we’ll be sure to pass your kind words on to Nicky, Caroline and the team.
It’s wonderful to know you’re so happy with your choices, and we hope to welcome you back again soon.
Kind regards,
OKA
We had help from Diana who was patientcushions dilema…
We had help from Diana who was patient and fabulous . No hard sell g and nothing too much trouble and had very stylish ideas
2026年4月18日
自発的なレビュー
OKA - Guildford からの回答
Dear Peter,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Guildford store, and we’ll be sure to pass your kind words on to Diana and the team.
It’s great to know you felt so well supported, and we hope to welcome you back again soon.
Kind regards,
OKA
Nicky in the Guildford branch did a…
Nicky in the Guildford branch did a great job in advising , really helpful in helping me make the right choice and decision . Her help was invaluable and made the whole process so much easier.
2026年4月11日
自発的なレビュー
OKA - Guildford からの回答
Dear Dale,
Thank you for your kind feedback. We’re delighted to hear about your experience in our Guildford store, and we’ll be sure to pass your comments on to Nicky and the team.
It’s great to know you felt so well supported, and we hope to welcome you back again soon.
Kind regards,
OKA
Amazingly helpful staff
On visiting the Guildford store to buy new cushions, I was initially approached and helped by Emma, who referred me to Diana. Both members of staff were incredibly good and helpful, especially Diana, who spent time with me on numerous occasions to make sure I made the right choice. All the staff seem well trained, the atmosphere is friendly and helpful and the store looks amazing. Plus we were given a glass of fizz!! What's not to like!!??
2026年4月3日
自発的なレビュー
OKA - Guildford からの回答
Dear Mike,
Thank you so much for taking the time to share your experience. We’re delighted to hear about your visit to our Guildford store, and we’ll be sure to pass your kind words on to Emma, Diana and the team.
It’s wonderful to know you felt so well looked after, and we’re glad you enjoyed the whole experience. We look forward to welcoming you back again soon.
Kind regards,
OKA
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