The taste and size of the product is not worth the money. it was exceptional first couple of purchases but last two with seasonal smaller size products nothing special and price is insane for what you... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Conosco già l'eccelllnte panettone tradizionale Olivieri e quando era uscito uno per la stagione estiva volevo conoscerlo anche questo - l'ho gustato con molto piacere. Vorrei aggiungere che era l'... もっと見る
I panettoni estivi mi sono piaciuti, specie quello al pomodoro. Buono il gusto e facile da abbinare per un antipasto. Puntuale la consegna. La qualità è sempre una garanzia perché ho ordinato anche... もっと見る
Già da qualche anno consumiamo solo prodotti Olivieri 1882 perchè rispecchiano le nostre esigenze: genuinità, giusta dose di dolcezza e zero conservanti. Facciamo i complimenti all'Azienda e consig... もっと見る
企業が回答しました
企業情報
Olivieri1882 について
当該企業による記述
Da più di 140 anni creiamo emozioni da gustare, con una precisa filosofia rivolta alla qualità. Siamo una Pasticceria e una Bakery contemporanea, ma non solo. Olivieri 1882 è oggi un brand riconosciuto in tutta Italia e all’estero, presente a livello retail, wholesale e online. Il nostro store di Arzignano è punto di riferimento per la pasticceria artigianale e per l’interior design nel settore. Il nostro ecommerce ci consente di far arrivare ,direttamente ai nostri affezionati clienti, i nostri prodotti in tutta il mondo e negli Stati Uniti in soli due giorni. La nostra rete di rivenditori poi distribuisce i nostri prodotti confezionati in tutto il mondo, da Uk all'Australia. Siamo una pasticceria contemporanea, con le radici nella tradizione e lo sguardo sempre proiettato al futuro scopri di più..
Il panettone artigianale di Olivieri 1882, secondo Gambero Rosso, è tra i Migliori Panettoni Artigianali d’Italia! scopri tutti i gusti
Il Pandoro Artigianale Olivieri 1882 è il dolce natalizio per eccellenza: è una nuvola di burro, uova e farina e vaniglia a forma di stella. acquista ora
Siamo molto orgogliosi che la nostra Colomba sia stata riconosciuta dal Gambero Rosso la Miglior Colomba Artigianale d’Italia 2019 scopri tutti i gusti
当該企業による記述
- Since 1882, our family has carried forward a dream made of craftsmanship, innovation, and passion. We believe that: History is made by families: six generations have preserved and transformed our craft. Tradition is made by memories: every panettone and every colomba embody gestures and rituals that never cease to move us. The future is made by dreams: to grow without borders, bringing Italian artisanal excellence to the world. Life is made by emotions: from the fragrance of freshly baked dough to the joy of sharing it with loved ones. For us, it means defending our origins, treasuring sourdough and authentic recipes. It also means challenging conventions, creating new flavors and processes that make each experience surprising. Our promise is simple: enjoy life with authenticity and respect. Every Olivieri 1882 product is born this way: with the artisanal care of the past and the contemporary vision of those who look to the future.
連絡先
Via Alberti 5, 36071, Arzignano, イタリア
- 3247418206
- info@olivieri1882.com
- olivieri1882.com
4.4
優良
2817件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 97％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Pasticceria di alto livello
Ottimi prodotti, alta qualità. E eccellente rapporto qualità/prezzo
2026年2月16日
Delusione
A Natale mi hanno regalato un panettone Olivieri e lo abbiamo trovato davvero buonissimo. Così per le festività pasquali ho acquistato una colomba classica. Purtroppo è stata una delusione incredibile. La morbidezza del panettone, che si scioglieva in bocca, assolutamente non presente, addirittura è risultata asciutta. Un’altra consistenza. Pochissimi canditi, buoni si ma ne sono capitati 2 o 3 a fetta! Ho fatto anche una pessima figura con gli ospiti, dato che l’avevo decantata tanto. Assolutamente non è valsa la spesa. Peccato
2026年4月5日
自発的なレビュー
Olivieri1882 からの回答
Gentile Cristiana,
la ringraziamo per aver condiviso la sua esperienza e ci dispiace sinceramente leggere della delusione, soprattutto dopo un ricordo così positivo legato al nostro panettone e considerando che aveva scelto di proporre il prodotto ai suoi ospiti.
La Colomba, pur appartenendo alla stessa famiglia dei grandi lievitati, può presentare una struttura e una percezione leggermente diverse rispetto al panettone, ma quanto descrive merita sicuramente un approfondimento da parte nostra.
Ci farebbe davvero piacere poterla assistere direttamente e capire nel dettaglio cosa possa essere accaduto. La invitiamo gentilmente a contattare il nostro servizio clienti all’indirizzo customer@olivieri1882.com
, possibilmente allegando anche alcune foto del prodotto: in questo modo potremo darle un riscontro preciso e trovare insieme la soluzione migliore.
Rimaniamo a sua completa disposizione e speriamo di poterle far vivere nuovamente un’esperienza all’altezza delle sue aspettative.
Un cordiale saluto,
Team Olivieri 1882
Prodotti davvero ottimi
Prodotti davvero ottimi, di alta qualità. Vendita di panettone anche fuori stagione. Spedizione in tempi giusti
2025年10月15日
Olivieri1882 からの回答
Buongiorno Francesco :)
la ringraziamo sinceramente per la sua recensione e per aver apprezzato la qualità dei nostri prodotti.
Siamo felici che abbia valorizzato anche la possibilità di trovare i nostri lievitati tutto l’anno e che la spedizione sia stata puntuale e soddisfacente. Offrire eccellenza, stagionalità senza confini e un servizio accurato è per noi motivo di grande orgoglio.
Un cordiale saluto,
Team Olivieri 1882
Uovo buonissimo cioccolato fondente di alta qualità in più mi è uscita una bellissima sorpresa consiglio
Buonissima cioccolata direi sublime consiglio l anno prossimo lo comprerò di nuovo sono rimasta felicissima
2026年4月5日
自発的なレビュー
Olivieri1882 からの回答
Grazie Lucia!
Siamo felicissimi di sapere che ha apprezzato il nostro uovo!
È proprio questo entusiasmo che rende speciale il nostro lavoro.
Un cordiale saluto,
Team Olivieri 1882
Ho avuto un’esUn’esperienza davvero impeccabileperienza davvero positiva…
Ho avuto un’esperienza davvero positiva con Olivieri 1882. I prodotti si distinguono per l’altissima qualità e per un gusto eccezionale. Anche il packaging è curato nei minimi dettagli e la spedizione è stata rapida e impeccabile. Complimenti per la professionalità!
2026年2月3日
Olivieri1882 からの回答
Buongiorno Mike :)
la ringraziamo sinceramente per le sue parole così apprezzate. Sapere che ha avuto un’esperienza così positiva con Olivieri 1882 ci rende davvero orgogliosi.
Siamo felici che abbia apprezzato non solo la qualità e il gusto dei nostri prodotti, ma anche la cura del packaging e l’attenzione al servizio di spedizione: ogni dettaglio per noi è parte integrante dell’esperienza che desideriamo offrire.
Grazie ancora per i suoi complimenti e per aver scelto Olivieri 1882.
Un cordiale saluto,
Team Olivieri 1882
Olivieri1882 からの回答
Dear Miguel,
Thank you for your wonderful feedback. Hearing that “you cannot get better” is truly one of the greatest compliments we could receive.
We are delighted that our commitment to craftsmanship, quality ingredients, and artisanal excellence has met your expectations so fully.
Kind regards,
Team Olivieri 1882
Not worth the price.
The products arrived in good shape, and were well packaged.
The panettone was moist, but to my wife's and my taste it was really not demonstrably better than the much cheaper ones we've eaten and available via Amazon. The numbers of raisins and orange were paltry.
The colombo cake was, to not put too fine a point on it, terrible: while it was soft to chew it left a bitter and unpleasant aftertaste. It was also "dirty": the stuff on the top continually and easily fell off when the cake was being handled, and I had to use a mop and vacuum cleaner afterward to get up all the sugar and whatnot. We concluded that the product was so awful that we simply threw it out.
Nice packaging, OK panettone, lousy other cake = not worth the high cost.
2026年3月26日
自発的なレビュー
Olivieri1882 からの回答
Dear Robert :)
thank you for taking the time to share your detailed feedback,we truly appreciate it.
We are glad to hear that the products arrived safely and well packaged. At the same time, we are sincerely sorry that your experience with the Colomba did not meet your expectations.
We would like to clarify an important aspect, especially for those who may be less familiar with this traditional Italian product. The topping of the Colomba (made with almonds and a sugar glazes )is completely natural and artisanal, without preservatives or additives. For this reason, it is normal for parts of the glaze to detach and crumble when cutting or handling the cake. This is actually a characteristic of authentic Colomba: even in our own bakery, small pieces of the glaze fall off during serving.
Regarding the taste, the slightly bitter note you perceived can come from the natural almond glaze, which contrasts with the sweetness of the dough and is typical of the traditional recipe. We understand that this flavor profile may be unexpected if you are used to different types of cakes.
As for the Panettone, our recipe focuses on balance and digestibility, with carefully selected ingredients rather than an overload of inclusions, but we respect that taste is very personal.
That said, we are truly sorry that the overall experience did not meet your expectations, and we take your feedback seriously. If you would like, we would be happy to assist you further or suggest products that might better suit your preferences.
Kind regards,
Team Customer Service
Olivieri 1882
Exceptional flavor and quality
Every order arrives on time, beautifully presented and is always delicious! The texture and flavor and quality of ingredients is truly unmatched by any others.
It’s so good that my family in Argentina asks me to bring an Olivieri pannetone to them on my yearly visits after having had it at my home in Los Angeles!
2026年1月27日
Olivieri1882 からの回答
Dear Tamara,
Thank you for your heartfelt review. We are truly honored by your words and delighted to know that every order continues to meet your expectations in flavor, presentation, and punctual delivery.
Knowing that our panettone has become so appreciated that your family in Argentina now looks forward to receiving one each year is especially meaningful to us. It is wonderful to see our creations bringing people together across continents, from Los Angeles to Argentina.
Your appreciation for the texture, flavor, and quality of our ingredients is the greatest reward for the passion and craftsmanship we dedicate to every product.
Kind regards,
Team Olivieri 1882
Olivieri1882 からの回答
Dear Client,
Thank you for your lovely feedback. We are delighted to hear that you found our product amazing and delicious, and that your delivery arrived quickly and on time.
Providing both exceptional taste and reliable service is very important to us, and your appreciation means a great deal.
Kind regards,
Team Olivieri 1882
Olivieri1882 からの回答
Hi Linda!
Thank you for your wonderful words. We are delighted to know that you found our product delicious, wonderful, and incredible.
Your enthusiasm is truly appreciated and inspires us to continue creating artisanal products of the highest quality.
Kind regards,
Team Olivieri 1882
Unbelievably fabulous!
2026年1月26日
Olivieri1882 からの回答
Dear Gilbert!
Thank you for your fantastic feedback. We are thrilled to hear that you found our product unbelievably fabulous.
Knowing that our creations bring such enthusiasm is incredibly rewarding and encourages us to keep striving for excellence in every detail.
Kind regards,
Team Olivieri 1882
Very flavorful and moist
Very flavorful and moist. I wish it had more lemon/orange in it but very good.
2026年1月23日
Olivieri1882 からの回答
Dear Melissa,
Thank you for your thoughtful feedback. We are delighted to hear that you enjoyed the flavor and moist texture of our product.
We also appreciate your note regarding the lemon and orange notes, comments like yours are very valuable to us, as they help us better understand our customers’ preferences while continuing to refine our recipes.
Kind regards,
Team Olivieri 1882
Colomba e Panettone TOP consegna decisamente no
Colomba e Panettone davvero buoni, abbiamo più volte ordinato da Olivieri1882 rimanendo sempre soddisfatti per la qualità dei prodotti.
Il servizio di consegna non è purtroppo allo stesso livello ed è davvero una cosa stucchevole. Oggi per esempio hanno provato ad effettuare la consegna con corriere UPS presso un punto di ritiro (mentre io in fase di acquisto ho indicato il mio civico di residenza), fallendo comunque la consegna, visto che si sono presentati fuori dall'orario di apertura di quel punto di ritiro. La vostra immagine è influenzata anche dal servizio di consegna che scegliete.
2026年3月21日
自発的なレビュー
Olivieri1882 からの回答
Gentile Salvo,
La ringraziamo sinceramente per le sue parole: sapere che continua a scegliere Olivieri 1882 e che apprezza la qualità dei nostri prodotti è per noi motivo di grande soddisfazione.
Ci dispiace invece molto per quanto accaduto con la consegna. Comprendiamo perfettamente il suo punto di vista: l’esperienza di spedizione è parte integrante del servizio e ha assolutamente ragione nel dire che influisce sulla percezione complessiva del nostro brand.
Purtroppo, in questi casi specifici, la gestione della consegna (come il reindirizzamento verso un access point o il tentativo fuori orario) dipende direttamente dal corriere e dalle sue logiche operative locali, sulle quali non abbiamo un controllo diretto. Questo non toglie però che il disagio che ha vissuto sia reale e ci dispiace sinceramente.
Il suo feedback è per noi molto importante e lo condividiamo internamente proprio per migliorare la scelta e il monitoraggio dei partner logistici. Nel frattempo, se desidera, possiamo supportarla nel contattare il corriere per organizzare una nuova consegna o trovare la soluzione più comoda per lei.
Rimanendo a sua completa disposizione, le porgiamo i nostri più cordiali saluti.
Team Customer Service
Olivieri 1882
Olivieri1882 からの回答
Buongiorno Germana,
la ringraziamo di cuore per il suo entusiasmo e per aver condiviso la sua esperienza. Siamo felici di sapere che ha apprezzato i nostri prodotti e che la spedizione sia stata veloce e puntuale.
Offrire qualità artigianale e un servizio affidabile è per noi fondamentale, e il suo riscontro ci rende davvero orgogliosi.
Un cordiale saluto,
Team Olivieri 1882
Bougie Christmas Treat
I fear the world does not really know what a Pannetone should taste like because they've been buying the mass produced ones during the holidays from Trader Joe's or [insert grocery store name here]. When I read the New York Times review of Olivieri's Pannetone, I scoffed at the price. Surely no slice of bread is worth that amount of money. I am known in our household as the big spender and my spouse tends to be the more frugal one. When I mentioned to my Italian husband that there is a Pannetone that costs $100, he immediately knew the one and said "DID YOU BUY IT?" When I said no, almost proud of my restraint, and saw his disappointment, I was shocked. Shocked, I say!
Needless to say, you know where this went. We bought it, and it was truly heavenly.
Be forewarned, these people take their sweet time baking your Pannetone. You will get it when you get it. We were told we'd get it right before Christmas Eve and that was indeed when it arrived. (We ordered it some 5 or 6 weeks earlier).
Around the February Valentine's holiday, we ordered another Pannetone and it was also very good. Once again, it took quite some time to arrive. Whaddya think, they just toss these in the oven overnight? This bread takes time to bake. And they hang it upside down! Fascinating to Google it.
I've gone on enough. It's very bougie. It's very expensive. It's a treat. Do it for the holidays. You won't be disappointed.
2025年12月19日
自発的なレビュー
Olivieri1882 からの回答
Dear Anne :) <3
Thank you for such a delightful and beautifully written review. Your words truly made us smile.
We love how vividly you captured the experience of discovering what an authentic artisanal panettone can be.
For us, panettone is never “just bread” it is the result of days of craftsmanship, living sourdough, long natural fermentation, patient baking, and, as you wonderfully noted, even the upside-down resting process that gives it its unique texture.
We are especially honored that the recognition from the New York Times led you to try our panettone, and even more so that it became a heavenly experience worth sharing with your family.
Knowing that it earned the approval of your Italian husband makes it even more meaningful to us.
And yes we do take our time. Every Olivieri 1882 panettone is made slowly and with intention, because excellence simply cannot be rushed. We understand the wait requires patience, and we are grateful that you embraced it as part of the ritual.
Thank you again for choosing us for your holiday table and beyond. We are delighted to have been part of your celebrations, and we look forward to making your next indulgent treat just as memorable.
Kind regards,
Team Olivieri 1882
Olivieri1882 panettone is superb! Don't think twice. Just order!
Olivieri1882 panettone is superb! Light, fluffy, spongy, with just the right amount of sweetness. I placed my first order, purchasing a few and intending to keep one and gift the rest. I cannot bring myself to part with a single one! I am selfishly saving them all for myself. The artisan quality and freshness of the ingredients show in every slice!
2026年1月12日
Olivieri1882 からの回答
Dear Neda :)
Thank you for your wonderful review. We are truly delighted to hear how much you enjoyed our panettone and that its light, fluffy texture and balanced sweetness made such an impression on you.
Your story made us smile — knowing that the panettoni meant for gifts became too tempting to give away is one of the nicest compliments we could receive. It is exactly this kind of joy, born from artisanal craftsmanship and the freshness of carefully selected ingredients, that we strive to create in every slice.
We are honored to have earned a place in your home and hope each panettone brings you another moment of pure indulgence.
Kind regards,
Team Olivieri 1882
Good product panettone is delicious however I…
The panettone is delicious however I think the price is rather high. Customer loyalty programs can be offered
2026年1月12日
Olivieri1882 からの回答
Dear Alfredo,
thank you very much for your feedback—we’re truly glad to hear you enjoyed our Panettone.
We completely understand your observation regarding pricing, and we appreciate the suggestion about loyalty programs.
We would like to share that we already offer a referral program, which allows our customers to benefit from advantages when introducing friends to our products.
Regarding a broader loyalty program, these are typically more effective for products with a very frequent and continuous purchase cycle. Our products, such as Panettone, are often seasonal or occasion-based, which makes traditional loyalty structures a bit more complex to implement in a meaningful way.
That said, we are always working on creating value for our customers through exclusive offers, early access campaigns, and special initiatives throughout the year.
Thank you again for your valuable feedback—it truly helps us improve.
Kind regards,
Team Customer Service
Olivieri 1882
The bread was so delicate and moist and…
The bread was so delicate and moist and pull apart. It’s like sourdough bread and brioche had a baby.
2026年1月12日
Olivieri1882 からの回答
Hi Andrea!
Thank you for your lovely and original review. We absolutely love your description “like sourdough bread and brioche had a baby” is both delightful and wonderfully fitting for the character of our panettone.
Its delicate, moist, pull-apart texture is the result of our living sourdough starter, long natural fermentation, and the careful artisanal process behind every creation. We are thrilled that you appreciated these qualities so vividly.
Kind regards,
Team Olivieri 1882
Hi there
Hi there! I need help in completing an order that I had sent to a PO BOX which never was delivered. UPS address not received in time so order fell through.
I need a refund or a way to repeat this order next Christmas and send to me...
2026年1月8日
Olivieri1882 からの回答
Hi Dianne,
Please feel free to write to us directly so we can assist you.
As mentioned in our previous emails, we have already sent you a coupon for the same value so that you can place a new order. Unfortunately, reshipping the original order is not possible due to the shipping and customs issues previously explained.
We are here to help, so if you would like to proceed or need any assistance using the coupon, please just let us know.
Kind regards,
Ilaria
Fantastic product without a trip to…
Fantastic product without a trip to Italia (although we go a couple times a year and love it)…top quality - like you just bought it from a local Italian bakery in the north….highly recommend the apricot panatone!
2025年12月8日
Olivieri1882 からの回答
Dear G:)
Thank you for such a wonderful review. We’re delighted to hear that our panettone reminded you of the experience of buying it from a local bakery in Northern Italy.
It’s especially nice to know that you enjoyed the Apricot Panettone and found it worthy of your trips to Italy. Your recommendation truly means a lot to our team.
Warm regards,
Customer Service Team
Olivieri 1882
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。