Dinkum Dolls by Olli Ella レビュー 

Dinkum Dolls by Olli Ella からの回答

2026年1月7日

Hi there,

Thank you for taking the time to share your experience — we’re truly sorry for the frustration and disappointment this caused, especially with Christmas gifts for your daughter involved.

During the Black Friday period and the weeks that followed, we experienced a combination of significantly higher-than-expected order volumes and system-related stock discrepancies, which unfortunately led to delays, cancellations, and slower follow-up for some customers. We understand how upsetting it is to wait for updates, only to later be told items are no longer available, and we recognise that the lack of timely resolution added to that distress.

This experience clearly fell short of the level of service we aim to provide, and we’re sorry for the impact it had during such an important time of year. Since then, we’ve been reviewing our stock accuracy, escalation handling, and customer communication processes to ensure customers receive clearer updates and more consistent support during peak periods.

Thank you again for sharing your feedback — it’s been heard and is helping guide the improvements we’re making.

— Olli Ella Team

Dinkum Dolls by Olli Ella からの回答

2026年1月7日

Hi Beth,

Thank you for taking the time to share your experience — we’re really sorry to hear how disappointing and upsetting this has been, especially knowing how much effort you went to in sourcing the pieces to complete the set for your children.

During December, a combination of peak seasonal demand and stock discrepancies unfortunately meant that some items were cancelled after purchase, and we understand how confusing and frustrating it is when availability appears inconsistent. We recognise that this experience fell short, particularly around communication and clarity, and we’re sorry for the impact it’s had on your confidence in ordering with us.

We’ve since been reviewing our stock accuracy and order communication processes to help ensure customers receive clearer information and fewer disruptions during busy periods like the Christmas season.

Thank you again for sharing your feedback — it’s been heard and is helping guide the improvements we’re making.

— Olli Ella Team

Dinkum Dolls by Olli Ella からの回答

2026年1月7日

Hi Tahlia,

Thank you for taking the time to share such a detailed account of your experience. We’re truly sorry for the disappointment and stress this caused, particularly knowing how much care and planning went into ordering your Christmas gifts well in advance.

Receiving items that arrive damaged or poorly presented is incredibly upsetting, especially when you’ve chosen to support our brand with the expectation of quality, care, and attention to detail. We completely understand how frustrating this would have been, and we recognise that both the packaging standards and the delays in response you experienced fell short of what we aim to provide.

During the peak sale period late last year, a combination of exceptionally high order volumes and operational challenges unfortunately impacted dispatch quality and response times for some customers. While this helps explain the circumstances, it does not excuse the outcome, and we take feedback about packaging, presentation, and customer care very seriously.

We’re actively reviewing and improving our fulfilment, packing standards, and customer support processes, and we’re glad to be working directly with you to address this. Feedback like yours is being used to inform real changes so we can do better moving forward.

Thank you again for sharing your experience so openly — we genuinely appreciate the opportunity to learn and improve.

— Olli Ella Team

Dinkum Dolls by Olli Ella からの回答

2026年1月7日

Hi Amy,

Thank you for taking the time to share your experience — I’m really sorry for how disappointing and upsetting this situation has been, especially knowing it involved Christmas gifts for your daughter.

During late November and December, we experienced a period of significantly higher demand alongside operational changes, which unfortunately led to delays in dispatch and slower follow-up than we would ever want. We understand how distressing it is when reassurance is given but clear progress or updates don’t follow as expected, and we recognise that this fell short of the experience we aim to provide.

We’ve since been reviewing our promotional planning, fulfilment capacity, and customer communication to ensure expectations are clearer and support is more responsive during peak periods.

Thank you again for your feedback — it’s been heard and is helping guide the improvements we’re continuing to make.

— Olli Ella Team

Dinkum Dolls by Olli Ella からの回答

2026年1月7日

Hi Jane,

Thank you for taking the time to share your experience — we’re really sorry for the stress and frustration this caused, especially given your long history with us and knowing this was a special Christmas gift for your granddaughter.

During December, a combination of peak seasonal demand and operational changes unfortunately led to delays and slower response times for some customer enquiries. We understand how upsetting it is not to receive timely updates during that period, and we recognise that this fell short of the level of service you’ve come to expect from us.

We’re glad we were ultimately able to fulfil your order, and we truly appreciate your continued support and patience while we worked through a very busy period. Since then, we’ve been reviewing and improving our fulfilment and communication processes to ensure customers receive clearer updates and more timely support going forward.

Thank you again for sharing your feedback — it’s been heard and is helping guide the improvements we’re making.

— Olli Ella Team

Dinkum Dolls by Olli Ella からの回答

2026年1月7日

Bonjour Karine,

Merci d’avoir pris le temps de partager votre expérience. Nous sommes sincèrement désolés de lire à quel point cette situation a été décevante et stressante pour vous, d’autant plus à l’approche de Noël.

Fin novembre et en décembre, une combinaison d’un volume de commandes exceptionnellement élevé et de changements opérationnels a malheureusement entraîné des retards dans l’expédition et la communication pour certains clients. Nous comprenons à quel point il est frustrant de recevoir une annulation partielle sans propositions alternatives claires ni réponses rapides, et nous reconnaissons que cela ne correspond pas au niveau de service que nous souhaitons offrir.

Depuis, nous avons travaillé à améliorer la visibilité des stocks, la communication autour des commandes et les délais de réponse afin que les clients soient mieux informés et accompagnés, en particulier pendant les périodes de forte activité.

Merci encore pour votre retour — il est pris très au sérieux et contribue aux améliorations que nous mettons en place.

— Olli Ella Team

Dinkum Dolls by Olli Ella からの回答

2026年1月7日

Hi Sofia,

Thank you for taking the time to share your feedback — I’m really sorry for the frustration this caused, particularly with the lack of clear updates and delayed responses.

In late November and December, a combination of peak seasonal demand and operational changes unfortunately led to delays in both dispatch and customer communication for some orders. We understand how confusing and disappointing it is to receive partial updates without clarity on the rest of an order, and we recognise that this experience fell short of what customers should expect from us.

Since then, we’ve been working to improve stock visibility, order communication, and response times so customers receive clearer information and more timely support moving forward.

Thank you again for sharing your experience — it’s been heard and is helping guide the improvements we’re making.

— Olli Ella Team

Dinkum Dolls by Olli Ella からの回答

2026年1月7日

Hi Riina,

Thank you for taking the time to share your feedback — I’m really sorry for the disappointment and frustration this caused, especially knowing the order was intended as a Christmas gift for your granddaughters.

During the peak holiday period late last year, we experienced significantly higher order volumes alongside operational changes, which unfortunately led to delays in dispatch and slower response times for some customer enquiries. We understand how upsetting it is when expectations around gifting for children aren’t met, and we recognise that this experience fell short of the service we aim to provide.

We’ve since been reviewing our communication, fulfilment timelines, and customer support processes to ensure customers receive clearer updates and more reliable support during busy periods.

Thank you again for sharing your experience — your feedback has been heard and is helping inform the improvements we’re making.

— Olli Ella Team

Dinkum Dolls by Olli Ella からの回答

2026年1月7日

Hi Cortney,

Thank you for taking the time to share your experience — I’m really sorry to hear how upsetting and frustrating this has been, especially given your long history with our brand.

Receiving a parcel that arrives incomplete is incredibly disappointing, and we completely understand how concerning it is when follow-up support doesn’t happen as quickly as it should. During the peak holiday period late last year, a combination of high order volumes and operational challenges unfortunately led to delays in both fulfilment investigations and customer response times for some customers, and we recognise that this fell well short of the experience we aim to provide.

We take issues like this very seriously, and we’ve since been reviewing our packing checks, dispatch processes, and customer support workflows to ensure concerns of this nature are addressed more promptly and clearly moving forward.

Thank you again for sharing your feedback — it’s been heard and is helping inform the improvements we’re continuing to make.

— Olli Ella Team

Dinkum Dolls by Olli Ella からの回答

2026年1月7日

Hi Elle,

Thank you for taking the time to share your feedback — we’re really sorry to hear about your disappointment with the suitcase and the condition your order arrived in.

While we’re glad to hear you loved the doll and dog toys, we completely understand how frustrating it is to receive an item that doesn’t meet expectations for quality or presentation. This certainly isn’t the standard we aim for, and we recognise how disappointing it would be to receive an item that appeared marked or poorly finished.

We’ve shared this feedback with our warehouse and quality teams, as packing standards and product checks are something we take seriously. Comments like yours help us identify where improvements are needed and ensure we do better moving forward.

Thank you again for your honest feedback — it’s been heard and is appreciated.

— Olli Ella Team

Dinkum Dolls by Olli Ella からの回答

2026年1月7日

Hi there,

Thank you for taking the time to share your feedback — I’m really sorry for the disappointment and frustration this caused, particularly with Christmas gifts involved.

During the Black Friday period and the weeks that followed, we experienced a combination of significantly higher-than-expected order volumes and operational changes, which unfortunately led to delays in dispatch and slower response times for some customer enquiries. We recognise how upsetting it is when orders don’t arrive as expected and when communication falls short, and we acknowledge that this experience did not meet the standard we aim to provide.

Since then, we’ve been working to improve fulfilment timelines, response times, and communication during peak periods to ensure customers are better supported moving forward.

Thank you again for taking the time to leave this feedback — it’s been heard and is helping inform the improvements we’re making.

— Olli Ella Team

Dinkum Dolls by Olli Ella からの回答

2026年1月7日

Hallo Diana,

vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns sehr leid zu hören, wie enttäuschend und frustrierend diese Situation für Sie und Ihr Enkelkind gewesen ist — besonders im Zusammenhang mit so wichtigen Anlässen wie dem Kindergeburtstag, Nikolaus und der bevorstehenden Weihnachtszeit.

Im November und Dezember kam es aufgrund eines außergewöhnlich hohen Bestellaufkommens sowie interner logistischer Umstellungen leider zu Verzögerungen beim Versand und in der Kommunikation mit einigen Kundinnen und Kunden. Wir verstehen sehr gut, wie enttäuschend es ist, über einen längeren Zeitraum auf eine bereits bezahlte Bestellung zu warten, und erkennen an, dass dies nicht dem Service entspricht, den wir bieten möchten.

Wir haben seitdem Maßnahmen ergriffen, um unsere Versandprozesse und die Kundenkommunikation zu verbessern, damit solche Situationen künftig transparenter und zuverlässiger abgewickelt werden.

Vielen Dank für Ihr ehrliches Feedback — es wird ernst genommen und hilft uns dabei, uns weiter zu verbessern.

— Olli Ella Team

Dinkum Dolls by Olli Ella からの回答

2026年1月7日

Hi Jen,

Thank you so much for taking the time to share such thoughtful feedback — we really appreciate the balance and care in how you’ve described your experience.

We’re so glad to hear that your order arrived shortly after and that the toys were loved — that truly means a lot to us. At the same time, we completely acknowledge your comments around communication and dispatch timelines. During the Black Friday period and the weeks that followed, demand exceeded what we’d anticipated, and we recognise that this led to delays and unclear expectations for some customers.

Your feedback reflects exactly what we’ve been reviewing internally: ensuring that promotions, delivery messaging, and customer communication are better aligned during peak periods so the overall experience matches the quality of the products themselves.

Thank you again for sharing your experience — it’s been genuinely helpful and is informing the improvements we’re continuing to make.

— Olli Ella Team

Dinkum Dolls by Olli Ella からの回答

2026年1月7日

Hi there,

Thank you for sharing your feedback — I’m really sorry for the delay you experienced and for the frustration caused by the lack of shipping updates.

In early December, a combination of peak seasonal demand and operational changes unfortunately led to delays in dispatch and slower communication for some customers. We understand how confusing and upsetting it is when delivery expectations aren’t met, and we recognise that this experience fell short of what customers should expect from us.

We want to reassure you that we never intend to mislead, and we’re genuinely sorry that the timing and communication around this left you feeling otherwise. Since then, we’ve been reviewing our delivery messaging and fulfilment processes to ensure expectations are clearer and better aligned during busy periods.

Thank you again for taking the time to leave this feedback — it’s been heard and is helping inform the improvements we’re making.

— Olli Ella Team

Dinkum Dolls by Olli Ella からの回答

2026年1月7日

Hi Jessica,

Thank you for taking the time to share your experience — I’m really sorry for the length of the delay and for how frustrating this must have been, particularly having to follow up repeatedly for updates.

During late November and early December, we experienced a combination of peak seasonal demand and operational changes, which unfortunately led to delays in dispatch and slower response times for some customer enquiries. We understand how disappointing this is, and we recognise that this fell short of the level of service our customers expect from us.

Since then, we’ve been working to improve both our fulfilment processes and customer communication, particularly during busy periods, so orders and updates move more reliably going forward.

Thank you again for sharing your feedback — it’s been heard and taken seriously.

— Olli Ella Team

Dinkum Dolls by Olli Ella からの回答

2026年1月7日

Hi there,

Thank you for taking the time to share your feedback — I’m very sorry to hear how disappointing and frustrating this experience was, especially with Christmas gifts for your daughters involved.

During early December, we experienced a combination of significantly higher-than-expected order volumes and operational changes, which unfortunately led to delays in dispatch and slower response times for some customers. We understand how upsetting it is not to receive clear or reassuring updates, and we recognise that this fell short of the experience we aim to provide.

We want to be clear that we never intend to mislead customers, and we’re genuinely sorry that this situation left you feeling otherwise. Since then, we’ve taken steps to review our communication, delivery messaging, and customer support processes to ensure expectations are clearer and that customers are better supported during peak periods.

We truly appreciate you taking the time to leave this feedback — it’s been heard and is helping inform the improvements we’re making.

— Olli Ella Team

Dinkum Dolls by Olli Ella からの回答

2026年1月7日

Hi Evi,

Thank you for taking the time to share your experience. I’m truly sorry to hear how frustrated and disappointed this left you, especially when you were excited about the products themselves.

During a particularly busy period late last year, a combination of high seasonal demand and operational changes unfortunately led to delays, stock discrepancies, and slower response times for some customers. We recognise that this resulted in a poor experience for you, and that’s not something we take lightly.

We’ve since been working to strengthen our fulfilment processes, improve stock accuracy, and ensure customer enquiries are handled more promptly and clearly going forward.

Thank you again for sharing your feedback — it’s been heard and is helping us improve.

— Olli Ella Team

Dinkum Dolls by Olli Ella からの回答

2026年1月7日

Hi Lucy,

Thank you for taking the time to share your experience — I’m really sorry for the disappointment this caused, especially knowing the order was intended as a Christmas gift and how stressful budgeting can be at that time of year.

In early December, a combination of peak seasonal demand and operational changes meant that some orders were delayed and customer enquiries took longer to respond to than we would ever want. We understand how frustrating it is not to have clear shipping updates or timely support, and we recognise that this experience fell short of expectations.

Since then, we’ve been working to improve both our order tracking visibility and response times, as well as how we manage cancellations during busy periods, so customers have a clearer and more reliable experience going forward.

Thank you again for sharing your feedback — it’s been heard and taken seriously.

— Olli Ella Team

Dinkum Dolls by Olli Ella からの回答

2026年1月7日

Hi Fiona,

Thank you for taking the time to share your experience — I’m really sorry for the delay and the lack of clear updates, particularly knowing this was for a birthday and so close to Christmas.

During the peak holiday period late last year, a combination of increased order volumes and operational changes unfortunately led to delays in dispatch and slower response times for some customer enquiries. We understand how frustrating it is not to receive a clear timeframe, and we recognise that this fell short of the experience we aim to provide.

Since then, we’ve been working to improve both fulfilment timelines and how we communicate with customers during busy periods, so expectations are clearer and updates are more timely going forward.

Thank you again for your feedback — it’s been heard and is helping guide those improvements.

— Olli Ella Team

Dinkum Dolls by Olli Ella からの回答

2026年1月7日

Hi Emily,

Thank you for sharing your experience — I’m really sorry for the frustration this caused and for how disappointing this must have been, particularly as you were new to our brand.

During a very busy period late last year, a combination of high order volumes and stock discrepancies unfortunately meant that some items appeared available when they were no longer in stock. We understand how upsetting that is, and we recognise that delays in communication and response times only added to the frustration — that’s not the experience we want for any customer.

Since then, we’ve taken steps to improve stock accuracy, order communication, and response times to ensure issues like this are handled more clearly and promptly going forward.

If you’re open to it, we’d appreciate the opportunity to assist further and resolve this directly — please feel free to contact our customer care team so we can review this with you.

Thank you again for taking the time to leave your feedback.

— Olli Ella Team