Dinkum Dolls by Olli Ella レビュー 

J’ai bien reçu ma commande en temps et en heure, tout est parfait merci beaucoup

Ordered several items, £100 in total about 3 weeks ago on 24th November and still haven't been sent any shipping details.

This was for my daughter's birthday which was last week. Have contacted them a couple of times by email they have replied there is a delay in orders.

I never got my order and they won’t answer you on the phone or mail. The service is terrible. Don’t ever buy something on their webshop. They won’t send you the order. It is fake. :(

Ordered a basket and it came damaged.
Asked for a method of return and was offered a partial refund, as in their words, the damage was ‘relatively minor’. A damaged item is a damaged item.
I said I wanted to return and they sent a link to a portal that does not work.
Have contacted customer service again and had no response for days.
Extremely poor customer service. Definitely avoiding replying.

Ordered a doll 2 weeks ago for a birthday present not even an item from the new collection, no mention of delays on their website and its still not been shipped. Emailed to get a ETA but no response.
Very disappointing and not what im used to with this company. Maybe need to re think their launches if cant keep up with demand or keep customers updated.

My order has not shipped and when I asked for an ETA I was told I would get a notification when it shipped but no commitment to a timeframe. I just find this disappointing for gifting season and I try support small business but it has made me lose trust in this brand. This is why people shop reliable bigger retailers. It has missed the birthday but I’m hoping it arrives for Christmas although who knows. All I got was sorry no actual information on remediating the error. Then to receive an email asking for a review and how the dinkum is settling in is a bit silly when there is no idea when or if it will arrive.

Placed an order on 25/11 and still hasn’t been dispatched. Have received communication from customer services however seems generic and that they have a high volume of orders at the moment, which is affecting processing times. This is disappointing they cannot give accurate ETA on delivery.

Ordered 2 weeks ago and still no update on my order.. customer service is not helpful at all!

Update 18/12: never got my order and had to get reimbursed through paypal because no respons from customer service.

As someone has stated below, I ordered a doll on the 23rd November and still haven’t been sent any shipping details. They are claiming it is because they are busy durning the sales. I will reorder the same doll from another site. Very disappointing.

I ordered a doll, accessories and toy from the website a week ago. It has not shipped yet and the company are not replying to my email.

Posting review as know many people will be considering them for Christmas gifts.

Really disappointing

Great products that are very good quality. Will be purchasing products for years to come!

Process was very quick and everything was smooth and received package within 3-4 days. Can’t wait for my niece to enjoy this special gift!!

Olliella is a brand that fills our home. The products are gorgeous and adds that extra bit of magic to my childrens childhood.
One of my parcels were delayed but the team were nothing but helpful.

I received the little dinkum dollies very quickly. No dramas with shipping or waiting for them to arrive. They are absolutely gorgeous, well made and very sweet. I will be gifting them to my baby granddaughter for Christmas. I'm sure they will be appreciated and loved forever in their new home

Terrible experience with purchase and costumer service ! I ordered a lot of pair of dolls shoes and payed 22 euros for shipping to Italy, after few days they contacted me that some of the shoes were sold out and they refund me the cost of the shoes, I said that if I known it before I wouldn’t pay so much for the shipping for a few pair of shoes !! They had to inform me before or give me the chance of a total refund at the possibility to cancel my order. I will never buy again from them.

Avoid this business. The reviews are true, items don’t ship, customer service slow and poor. Had to lodge a dispute with my bank due to no supply of items and even when they acknowledged they hadn’t shipped my items they still wanted to withhold refunding me. Avoid at all costs.

I'm a long time loyal customer of OE (I've been shopping here since 2019) and I've always been very happy with my purchases. They had the best customer service I ever experienced - fast and friendly. I always appreciated the chatty emails! Unfortunately, in the last two years this has changed drastically. 2025 has been a complete sh!t show. Allow me to explain.

Quality:
Quality control is terrible. I have received orders that are damaged and when they kindly replaced them, the replacement was even worse! You'd think they would make sure a second time, this would not be the case.

It seems the quality overall of their items is going down. I believe this is because they are rushing to release too much through the year and especially too much at once for the purpose of gaining more profit. This could also be why quality control is now terrible.

Customer service:
They used to respond to emails quickly, answer all questions and were always so friendly! Now, I either get no response to my emails or I wait a month or more which by then, I've had to email again, write to them on Instagram and write in the VIP Facebook group. The emails feel more like any generic email you get from other companies, no longer standing out and no longer as friendly or chatty as they once were.

The loyalty reward system:
Depending on which tier you are in, you get perks. One of those being an ongoing 5% or 10% (silver & gold tier). These codes cannot be used in conjunction with other discounts or sale items, but the discounts seem to rarely ever work even when following this rule. Email them and get this resolved? Well, good luck getting a response in time! You've now had to spend more than you had to if the codes actually worked. Plus, they'll only respond in email with the generic "no discounts can be used in conjunction so this is why it's not working" ... then you reply and get nothing back once again. It's very frustrating.

Releases:
They are doing too many releases. It used to be that in the VIP Facebook group, we would know when to expect new arrivals, we would know prices and we had all our questions answered but this year, OE responses are so vague even when they definitely can answer (for example whether a release will be limited edition or permanent. They answer "yes"... okay, so which ones? They could also definitely provide a price list), releases are constantly being delayed especially for Europe. I understand things happen out of their control but it's the lack of information and the vague answers in the group and the fact no one can prepare and save up to afford the new drops (especially when multiple drops end up coming together or within the same month). Not everyone can drop $£€500+ (limited edition) at once on OE.

One of the perks of being in the VIP Facebook group is that you get announcements of new releases (limited edition) BEFORE they are online so you can be ready. Well, now they just drop it whenever (at least, for EU they do this) and you just have to be lucky to be awake at the right time. You get emails if you sign up to notifications yes... but by then, it's too late. Had we known a release date which was usually the case, we'd be ready. I hope this isn't going to keep happening like this.

It's frustrating because they are leaving no room to prepare for anything. Again, not everyone can afford a $£€500+ OE spend. It would be helpful to be able to make calculations beforehand. Why not simply release a price list?

Giveaways:
You win a giveaway? They will try to avoid sending it to you. You have to hassle them which feels uncomfortable and they pretend more than once as though they had sent it out when they absolutely did not.

Shipping changes:
Shipping doubled in cost without any warning and free shipping over 100 is no longer possible either. I understand inflation but with such a change, customers would appreciate the warning.

Overall, it's becoming VERY frustrating to shop with OE. It's no longer a pleasant experience which is such a shame because their toys are like no other. You can't find anything like this anywhere else. If it wasn't that their toys were so unique, I'd stop shopping with them because it's been such an unpleasant experience this year.

I really hope they take this (and other recent negative reviews) to heart and return back to how they were before. I miss the old OE where they cared more for their customers and were fast in responding and were friendly and chatty.
What separated them from other companies and made them special (besides the unique toys) is no longer.

I’ve only purchased direct myself from Olli Ella twice and both times my orders were wrong. First time: upon receiving a Moon Pram instead of the traditional pram I contacted them and their response time took an age… so long that my daughters birthday came and went without her having the right pram to open. I chased and chased (even had to chase for a returns label) and eventually it got sorted. Whenever I did get a reply it was always pleasant in tone but not apologetic: kind of like you’re the problem bothering them.
Second time (thinking to err is human and everything) I had an item totally missed from my order. Not even on the shipping note. So once again I set about contacting Customer Service (I loathe this already knowing what’s in store…). Ironically the missing item is the set of Mythical Creatures and yes they are still yet to be sighted… so who knows how this will end. I don’t usually right negative reviews but this one burned me. Twice.

I bought a Cookie dog toy for my daughter at Christmas time. She seldom plays with this toy, it was expensive for what it is and the quality is awful, the leg fell off (mirroring other complaints below). I emailed customer services to ask for a resolution as I thought the product was faulty. I've had no resolution just very slow customer service. I've emailed numerous times to chase the customer services team with little response. We're now 2 months on from the first complaint and no sign of resolution despite me chasing. It's a shame because the toys are very cute but the quality and service are not up to par for the premium prices.

I made an order on the 6/6/25 and have still not received it 11/7/25. I have emailed (first email on the 20/6) and called multiple times. Their response to two of my emails on the 27/6 was “you should have it by now, we will check where it is, we will get back to you” then not getting back to me until i send another couple of emails. The next being on the 8/7 “its fulfilled in our system but we will check with the warehouse, we will get back to you” and then never getting back to me. The order email changed from “confirmed” to “its on its way” on the 2/7 but no shipping information has been provided and it is still yet to show up in my auspost app or arrive at my house. I am at the point now of reporting it to paypal and getting a refund as I doubt it was ever sent at all! It feels like someone just updated the order page to try cover themselves and make it seem like they actually did their job! I am not sure how hard it is to call the warehouse and find out whats going on or find a tracking number but apparently it is super hard. Absolutely appalling customer service. It has been three weeks since I first contacted you and still no answer as to what is happening or where my order is???? Disgusting.