Second time I've purchased items from Olpro and I can't speak highly enough about them. Great prices for fantastic products, they will now be my first go-to when looking for camping and vanlife item... もっと見る
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Finally got round to putting up our Olpro snug poled pop up kind of awning. Absolutely delighted. It went up so easily, it actually is the first awning we've ever bought that fits our camper (Wildax... もっと見る
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Thr tent is good nice shape and size plenty of room Bad points the pole system needs addressing to flimsy no guide lines higher up for security roof poles to thin needs to be like vanguard tent sti... もっと見る
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Ive bought an air awning from alpro before, its a brilliant bit of kit, so i looked for offers on the website i was after a windbreak i found the perfect one at a very good price website easy to use d... もっと見る
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企業情報
当該企業による記述
At OLPRO, we specialise in creating innovative and high-quality camping and outdoor leisure products for adventurers, campers, and outdoor enthusiasts. Founded in 2011, we are proud to be one of the UK’s leading brands for tents, campervan awnings, and camping accessories. Designed with style, practicality, and durability in mind, our products are perfect for enhancing your outdoor experiences. We’re passionate about helping you make the most of the great outdoors, whether you’re pitching a tent in the countryside or exploring in your campervan. Our team of outdoor experts is committed to delivering exceptional customer service, ensuring you get the most out of our award-winning products. As a company that values sustainability and innovation, we continuously strive to create products that are not only reliable and functional but also environmentally conscious. From our iconic colourful designs to our dedication to quality, OLPRO is here to help you create lasting memories in the outdoors. Thank you for choosing OLPRO – Let’s make every adventure extraordinary!
連絡先
4.4
優良
907件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
My order was firstly delivered with an…
My order was firstly delivered with an item missing, customer service arranged another delivery which arrived within 2 days. Great quality products from Olpro!
2026年7月25日
OLPRO からの回答
Thank you for your great review! We’re sorry that an item was missing from your initial delivery, but we’re pleased our customer service team could arrange a replacement quickly and that it arrived within two days.
It’s fantastic to hear you’re happy with the quality of our products. We really appreciate your patience and support, and thank you for choosing OLPRO!
Kind regards,
The OLPRO Team
I am so impressed with this company
I am so impressed with this company. They sent out my tent pole as ordered but EVRI did not deliver it. I let this company know and 2 days later, as promised, DPD delivered it in time for our holiday. I was so relieved and am very thankful to the Olpro man who listened and solved my problem. Thank you
2026年7月17日
OLPRO からの回答
Thank you so much for your fantastic review! We’re really pleased we could help get your tent pole to you in time for your holiday, especially after the initial delivery issue with Evri.
It’s wonderful to hear that our team member was able to listen, understand the situation and get everything resolved for you. We really appreciate your kind words and are delighted we could help!
We hope you had a fantastic holiday and enjoy many more adventures with OLPRO.
Kind regards,
The OLPRO Team
The windscreen cover itself is very…
The windscreen cover itself is very good quality. The material is thick, well made and once fitted it performs very well.
Initially, we experienced an issue because one side had three suction cup holes while the other had four. The product photos on the website did not match the item we received, which caused some confusion. Unfortunately, resolving this took several emails and we were disappointed that the issue was not recognised straight away.
However, after we explained everything in detail, the company carefully reviewed our case, apologised for the misunderstanding, acknowledged the discrepancy and offered us compensation as a gesture of goodwill.
We really appreciate that they listened to our feedback and confirmed they would review the product information to help prevent the same issue for future customers.
Although the process could have been handled more quickly, we are happy with the quality of the product and appreciate the way the company ultimately resolved the matter.
2026年7月22日
OLPRO からの回答
Thank you for taking the time to leave such a detailed and balanced review. We’re delighted to hear you’re pleased with the quality of the windscreen cover and its performance.
We’re sorry that the initial confusion regarding the suction cup holes and website images took longer than it should have to resolve. We appreciate your patience while we looked into the matter, and we’re grateful for your feedback, which has helped us identify where our product information can be improved.
We’re pleased we were able to resolve the issue to your satisfaction and really appreciate your understanding and kind words about our team. Thank you for choosing OLPRO!
Kind regards,
The OLPRO Team
OLPRO からの回答
Thank you for your feedback. We’re sorry to hear that the cover was too baggy despite purchasing the recommended size.
We understand how disappointing this must be and appreciate you taking the time to share your experience. We’ll pass your feedback on to our product team for consideration.
Kind regards,
The OLPRO Team
Brilliant
Purchased 2x chairs from the dubed out festival great price excellent, and ordered 2x wind brakes again excellent and look great can't beat the price . Great service and delivery was quick
Thank 😊
Andy
2026年7月25日
OLPRO からの回答
Thank you so much for your fantastic review, Andy! We’re delighted to hear you’re pleased with your chairs and windbreaks, and that you found them to be great value for money.
It’s also great to hear you were happy with the service and quick delivery. We really appreciate your support and hope you enjoy your new OLPRO products on many adventures to come! 😊
Kind regards,
The OLPRO Team
Excellent thabkyou
2026年7月15日
OLPRO からの回答
Thank you for your lovely review! We’re really pleased to hear you’re happy with your experience.
We really appreciate your support and thank you for choosing OLPRO!
Kind regards,
The OLPRO Team
OLPRO からの回答
Hi, thank you for taking the time to leave us a review! We're delighted to hear you were happy with the fast delivery and the quality of your items. We really appreciate your support and hope you enjoy using your OLPRO products. We look forward to serving you again in the future!
OLPRO からの回答
Thank you for taking the time to leave us a review! We're delighted to hear your tent arrived the very next day and that you were pleased with the service. We really appreciate your feedback and hope you have some fantastic adventures with your new tent. If you ever need anything, our team is always happy to help. Happy camping! 🏕️
Delivery was very prompt
Delivery was very prompt, the blankos seem very well made and look fantastic in their design and vibrant colours.
2026年7月22日
OLPRO からの回答
Thank you for your wonderful review! We're so pleased to hear your order arrived promptly and that you're happy with the quality, design, and vibrant colours of your Blanko. We hope it brings you plenty of comfort and enjoyment on all your outdoor adventures. Thanks again for choosing OLPRO, and we look forward to serving you again in the future!
I was genuinely excited to buy the Uno Breeze® v2 Awning
I was genuinely excited to buy this awning.
Before travelling to Scotland, I did exactly what OLPRO recommend and erected it at home to check for manufacturing defects.
Satisfied everything was as it should be, I packed it away and drove 350 miles to the Highlands.
On its first proper use, it became apparent that the main structural air beams had a manufacturing defect. A gap in the welded seam caused a slow leak that only revealed itself after around an hour.
No problem, I thought. Manufacturing defects happen.
I spent the evening trying to repair it. Before long, what started as one man trying to fix his brand-new awning had turned into an impromptu campsite engineering project, with neighbouring campers joining in to offer ideas, spare tools and moral support in an increasingly optimistic attempt to make an inflatable awning remain inflated.
The supplied repair kit turned out to be for repairing the fabric rather than the air tubes, so it was no help with the actual fault.
The following morning, with no mobile signal at the campsite, I drove into Aviemore and called OLPRO.
I explained that I was on holiday in the Highlands with an inflatable awning that wouldn't stay inflated. After talking through the problem, I was asked to email photographs of the fault so they could assess it.
Before hanging up, I asked how long a response was likely to take, explaining that I needed to know whether to wait or find another solution. I was assured it would be quick.
Taking that advice at face value, I parked in Tesco's two-hour free-stay car park in Aviemore, while I still had mobile reception, emailed the photographs and waited for the promised response.
The two hours expired before the response did.
At that point, I accepted that my holiday wasn't going to wait. I drove to GO Outdoors, bought a set of fibreglass poles and, after a bit of improvisation, successfully converted my brand-new inflatable air awning into a rigid-poled one.
Ironically, OLPRO's "quick" response didn't arrive until several days after I'd returned home from my week-long holiday in Scotland.
To OLPRO's credit, they did eventually acknowledge that their customer service had fallen short. They apologised, agreed that a replacement air beam should have been sent while I was still on holiday, and offered to replace the awning.
Unfortunately, that wasn't the end of the story.
Nearly four weeks after reporting a manufacturing defect on the first use of a brand-new awning, I'm no longer discussing the defect.
I'm discussing cardboard.
Despite accepting the awning was defective from manufacture, I'm now expected to source packaging large enough to return it before it can be collected. I suggested what seemed the obvious solution. Send the replacement awning first so I could simply reuse that packaging to return the defective one.
Instead, I'm trying to work out where an ordinary person is supposed to find a cardboard box big enough to return an awning.
The awning itself looked fantastic, and I genuinely wanted to like it. But when you buy outdoor equipment, you're also buying confidence that if something goes wrong, the company will help you get back to enjoying your trip.
Sadly, my lasting memories aren't of the awning.
They're of a campsite repair party, two hours in Tesco's car park waiting for a "quick" response, accidentally inventing what may well be the world's first rigid-poled inflatable air awning, and discovering that returning it is somehow proving more difficult than repairing it.
2026年6月30日
自発的なレビュー
OLPRO からの回答
Thank you for taking the time to leave such a detailed review.
Firstly, we are genuinely sorry that your holiday was affected by a manufacturing fault with your awning. We appreciate how disappointing it must have been to discover the issue once you were in the Highlands, and we also apologise that our response was not as prompt as you were led to expect. We understand how frustrating that would have been, particularly when you were relying on us for support while away.
We're pleased that our team acknowledged where we could have handled the situation better, and we appreciate your patience while we worked towards a resolution.
Regarding the return, we're sorry for the frustration this has caused. We do understand that sourcing suitable packaging can be inconvenient. However, to ensure products are protected during transit and to prevent any further damage, returned items do need to be packaged appropriately before collection. This is a requirement of our courier network and helps ensure the item arrives back safely for inspection and processing.
We do appreciate your suggestion of sending a replacement first so the original packaging could be reused. While this isn't always possible within our returns process, we understand why you felt it would have been a more convenient solution.
We are sorry that your experience did not reflect the standard of service we aim to provide, especially when you were looking forward to using your new awning. Your feedback has been shared with the team as it highlights areas where we can continue to improve both our communication and our after-sales support.
We hope we've been able to restore some confidence by acknowledging the issues and working towards a resolution, and we wish you many enjoyable camping trips in the future.
Love everything we’ve bought from…
Love everything we’ve bought from Olpro. All the items we’ve bought from them have been of very good quality.
2026年7月22日
OLPRO からの回答
Thank you so much for your continued support and kind words! We're delighted to hear you've loved everything you've bought from OLPRO and that you've been impressed with the quality of our products. It means a lot to us that you've chosen OLPRO time and time again. We hope your gear continues to serve you well on many more adventures, and we look forward to welcoming you back in the future!
The ordering was straight forward and…
The ordering was straight forward and customer service was good
2026年7月15日
OLPRO からの回答
Thank you for your lovely review! We're delighted to hear you found the ordering process straightforward and that you had a positive experience with our customer service team. We really appreciate your feedback and hope you enjoy your OLPRO products. We look forward to welcoming you back again soon!
Fantastic service and product
Fantastic service and product
Would highly recommend using OLPRO
2026年7月22日
OLPRO からの回答
Thank you so much for your fantastic review! We're thrilled to hear you're happy with both our service and your OLPRO product. Your recommendation means a great deal to us, and we really appreciate your support. We hope you enjoy many great adventures with your OLPRO gear, and we look forward to serving you again in the future!
Absolutely terrible customer service
Absolutely terrible customer service. No response to several emails inquiring about missing equipment and additional fees when converting to euro. Absolutely do not purchase anything from this company.
2026年7月29日
自発的なレビュー
OLPRO からの回答
We're sorry to hear that you were disappointed with your experience and apologise for the frustration caused.
We understand your concerns regarding the missing item and our communication, and we're sorry that we didn't meet your expectations.
As a gesture of goodwill, we have now issued a refund for the extension and invited you to keep the item. We hope this demonstrates our commitment to resolving the matter fairly.
We value all customer feedback and are continually working to improve both our communication and service. Thank you for bringing your concerns to our attention.
I love Olpro products
I love Olpro products. I am a new camper and invested in a 3 in 1 table/box, a table and a Blanko - all fabulous products and good value too. Also some other bits and pieces. From collapsible bins and buckets to the more expensive items of furniture Olpro products are fantastic.
2026年7月15日
OLPRO からの回答
Thank you for your fantastic 5-star review! We're so pleased to hear how much you're enjoying your OLPRO products and that they've been a great addition to your camping adventures.
It's wonderful to know that your 3 in 1 Table/Box, table, Blanko and other accessories have all met your expectations. We love hearing from new campers and are delighted that our range of practical, well-designed products is helping you make the most of your outdoor experiences.
Thank you for your kind words about the quality and value of our products. We really appreciate your support and look forward to being part of many more of your camping adventures. Happy camping!
Ordered and delivered within 48 hours
2026年7月20日
OLPRO からの回答
Thank you for your 5-star review! We're delighted to hear that your order was delivered within 48 hours. We know how important fast and reliable service is, and we're pleased we could get your OLPRO purchase to you quickly. We really appreciate your feedback and hope you enjoy your product. Happy adventuring!
OLPRO からの回答
Thank you for your 5-star review! We're delighted to hear that you continue to be impressed with the quality of our products and that your delivery arrived quickly. We really appreciate your trust and support, and it's fantastic to know you find OLPRO reliable. We look forward to helping you again in the future. Happy adventuring!
Produit conforme à la description et…
Produit conforme à la description et livraison ultra rapide
2026年7月13日
OLPRO からの回答
Merci pour votre avis 5 étoiles ! Nous sommes ravis d'apprendre que votre produit OLPRO correspondait à la description et que vous l'avez reçu grâce à une livraison ultra-rapide. Nous apprécions beaucoup votre retour et espérons que vous profiterez bien de votre achat. Si vous avez besoin d'aide ou de conseils, notre équipe est toujours à votre disposition. Bonnes aventures !
OLPRO からの回答
Thank you for your 5-star review! We're delighted to hear that you found our customer service team helpful and knowledgeable. We pride ourselves on providing friendly, expert advice to help our customers find the right products for their needs. We really appreciate your feedback and support, and we're always here if you need any further assistance. Happy adventuring!
Great service
2026年7月13日
OLPRO からの回答
Thank you for your 5-star review! We're delighted to hear you received great service from OLPRO. We really appreciate your kind feedback and your support. If you ever need any help or advice, our team is always happy to assist. Happy adventuring!
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