We called Oncourse and scheduled to have our water heater checked on Tuesday, 09-15-2026. I was pleasantly surprised that they were able to send a team that morning to replace the unit which was leak... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Just awful. It's a scam. Raw sewage flooding into my home. Called 5 days in a row. No response. Just daily promises that some action would be imminent. Excuses and to be honest brutal deflection... もっと見る
企業が回答しました
The whole experience went very well from my first phone call till final installation. My Technician, Thomas, was very friendly, kind and did an excellent job explaining the issue, what needed to be... もっと見る
企業が回答しました
Representative answered phone on the third ring and after explaining my needs and concerns, she scheduled me immediately to have the repair completed the next day. She also scheduled me with the con... もっと見る
企業が回答しました
企業情報
当該企業による記述
Oncourse Home Solutions offers affordable home protection programs that help protect against unexpected repair costs for service line emergencies. We currently manage over 2 million service contracts including water line, sewer line, in-home plumbing, and interior electric line across the country for homeowners, utilities and municipal customers. Oncourse strives to provide hassle-free repairs, exceptional customer service, professional local contractors, and peace of mind.
連絡先
4.5
優良
475件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Oncourse からの回答
We’re delighted to hear everything went smoothly for you! Our goal is to make home repairs as simple as possible - from scheduling and permits to sending a trusted local pro when you need one. Thank you for sharing your experience!
Oncourse からの回答
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Maintain not throw away
I was pleased you chose to do some general maintenance on my water heater. It benefits both parties
2026年8月28日
Oncourse からの回答
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
Very easy to work with and fast service
2026年8月24日
Oncourse からの回答
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
The technician that they sent out was…
The technician that they sent out was very thorough and professional. He corrected the problem, and found a couple more potential problems that would have happened in the near future had he not discovered and fixed those.
2026年8月19日
Oncourse からの回答
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
You asked
It is extremely costly however, Replacement Value sucks and you have to jump through hoops to finally get approval, however they eventually would come through.
The service is usually prompt, service persons kind, and respectfulseem to always do a great job . The telephone representatives are usuall breasty kind, thoughtful, considerate with great follow through although challenged with the English language.
2026年8月19日
Oncourse からの回答
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Clogged sewer line. They snaked out line, to clear it of roots.
After stating my problem, they responded with the right solution. Appointment was kept & they had the right equipment to repair problem.
2026年8月12日
Oncourse からの回答
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
A/C problem found and repaired
2026年8月17日
Oncourse からの回答
We’re delighted to hear everything went smoothly for you! Our goal is to make home repairs as simple as possible - from scheduling and permits to sending a trusted local pro when you need one. Thank you for sharing your experience!
Accuracy is just a important!
The customer service representative at Pivotal told me the my situation was covered.
When I spoke with the contractor (electrician) I was informed that my IS NOT covered.
So, while the literal customer service was good, the information provided was NOT good.
Accuracy is just a important!
Very disappointing... 😞
2026年8月18日
自発的なレビュー
Oncourse からの回答
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we would like to review the claim with you further. We are unable to locate your account or claim and need some additional information from you to review the claim. Will you please email us at customerserviceinquiries@oncoursehome.com and a member of our Help Desk team will reach out directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
Austin is always great.
2026年8月14日
Oncourse からの回答
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
The service agent sent to our home was…
The service agent sent to our home was absolutely excellent!! Before he left, he made excellent suggestions to us about keeping our air conditioner in top form during the warm months in Michigan. Super friendly and very professional!!
2026年8月13日
Oncourse からの回答
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Simplicity!!!!
2026年8月13日
Oncourse からの回答
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Steve of Gobie Appliances
Steve of Gobie Appliances, our technician fixed out dryer problem right away. He was extremely knowledgeable, capable, and very friendly the entire time. Outstanding technician and person overall. I would welcome Steve back if we ever needed another home appliance repair again! He was outstanding! Thank-you Steve!!!
2026年8月13日
Oncourse からの回答
Thanks for leaving the review! We’re thrilled to here that our technician delivered a 5-star experience. Our local technicians are a huge part of why over 2 million customer trust us, and we’ll make sure your feedback gets back to them. We appreciate you choosing us to protect your home.
Good communication throughout the call…
Good communication throughout the call and visit. Friendly and helpful people. Efficient and complete service call.
2026年8月14日
Oncourse からの回答
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Oncourse からの回答
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Excellent service.
It was very easy to make an appointment. the technician was timely and provided excellent service and advice.
2026年8月3日
Oncourse からの回答
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Great service
My request for service was processed promptly. The service representative was on time and had excellent customer service skills. They resolved the plumbing issue’s pretty quickly. I’ve used the service twice so far and it has been great. I would definitely recommend them!
2026年7月19日
自発的なレビュー
Oncourse からの回答
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Repair is now complete
Repair is now complete. Very professional and pleasnt repair person came, didn't have part needed and company had to order. Company called back and reported part was discontinnued and I needed new over. I found part, called them back, they then ordered and when it came in was installed and all is good now. Disappointed that I had to tell them where to obtain part.
2026年8月6日
Oncourse からの回答
Thank you for the review! We'll review the claim and part order process with the provider and share this feedback with them. We're delighted to hear that the claim was completed, and thank you for trusting us with your home coverage.
Satisfied customer
The technician arrived on time and was professional. Although he was unable to fix our washer, he determined that we could receive the stipend for use towards a new washer - we received the check in a timely manner and have replace the washer. This was a good experience.
2026年7月20日
Oncourse からの回答
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Buyers beware
I first started using this company a few decades ago when they were known as Nicor Services. At the time, their service was exemplary, and I referred many of my friends to them. However, when the name changed to Pivotal Home Solutions, the quality of service began to decline, and the monthly warranty plans grew expensive.
Now that the company has rebranded as OnCourse Home Solutions, the situation has become completely unacceptable. Service calls are routinely canceled automatically. On multiple occasions, I have called on the day of a scheduled appointment only for a customer service representative to tell me no service was scheduled. Even after rescheduling, I faced the exact same issue on the new dates.
My experience with trying to replace my furnace highlights their poor business practices. I requested an installation estimate from OnCourse, but out of curiosity, I checked with other vendors. The quotes I received from competitors were a few thousand dollars cheaper. Wanting to give OnCourse a chance, I asked if they would honor their price-match guarantee to beat the lowest bid. They never responded.
Most recently, I received a letter stating that my monthly warranty premium would increase by 67%. This new rate is 50% higher than the most expensive plan listed on their official website. When I called to question this, I was simply told that this was the current rate. After receiving no further response from the service team, I emailed the Vice President. I then received a call from an individual claiming to be a manager, who rigidly insisted that the 67% increase was correct. As the conversation became increasingly unprofessional, I instructed her to cancel my warranty.
Although I received a cancellation confirmation via email that same day promising a follow-up notice by postal mail, a few weeks have passed and nothing has arrived. Furthermore, instead of issuing a prorated refund for the remainder of the month, OnCourse Home Solutions has continued to charge my credit card.
In summary, my experience with OnCourse Home Solutions has been utterly pathetic. The service is unreliable, the warranty pricing is unreasonably high, and the management is the worst I have ever encountered. I am sharing this review so that current and future customers can make an informed decision before choosing OnCourse Home Solutions.
2026年8月5日
自発的なレビュー
Oncourse からの回答
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience, and we want to make this right. We have located your accunt and are revewing the history and have assigned a member of our Help Desk teamto reach out to you directly to work toward a resolution. Your feedback is important to us, and we're committed to using it to improve.
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