We called Oncourse and scheduled to have our water heater checked on Tuesday, 09-15-2026. I was pleasantly surprised that they were able to send a team that morning to replace the unit which was leak... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Just awful. It's a scam. Raw sewage flooding into my home. Called 5 days in a row. No response. Just daily promises that some action would be imminent. Excuses and to be honest brutal deflection... もっと見る
企業が回答しました
The whole experience went very well from my first phone call till final installation. My Technician, Thomas, was very friendly, kind and did an excellent job explaining the issue, what needed to be... もっと見る
企業が回答しました
Representative answered phone on the third ring and after explaining my needs and concerns, she scheduled me immediately to have the repair completed the next day. She also scheduled me with the con... もっと見る
企業が回答しました
企業情報
当該企業による記述
Oncourse Home Solutions offers affordable home protection programs that help protect against unexpected repair costs for service line emergencies. We currently manage over 2 million service contracts including water line, sewer line, in-home plumbing, and interior electric line across the country for homeowners, utilities and municipal customers. Oncourse strives to provide hassle-free repairs, exceptional customer service, professional local contractors, and peace of mind.
連絡先
4.5
優良
475件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I have with them one year after 3 month…
I have with them one year after 3 month from service I am starting getting double charge not even that Everytime I speak with them for adjustments never receive, please don't trust this company because there people cannot be trusted and they plan is a trick you to sign in. I don't trust them any more
2026年8月5日
自発的なレビュー
Oncourse からの回答
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. We would like to work with you to bring this matter to resolution. We are unable to locate your account or claim and need some additional information from you so that we can assist in getting this resolved. Will you please email us at customerserviceinquiries@oncoursehome.com and a member of our Help Desk team will reach out directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
Eddie from Kieser Heating and cooling…
Eddie from Kieser Heating and cooling was prompt, professional and best of all, he got our AC up and running in 15 minutes.
2026年8月4日
自発的なレビュー
Oncourse からの回答
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
too expensive
Cancelled them becuase they were too expensive. they tried to keep me by offering half of what i was paying. if you could afford to accpet that money then it should have been offered in the first place. the cancellation person told me not to pay the current bill due on 7-10 that it was the next billing cycle and we still had 7 days in the current cycle. they billed me anyway and tried to tell me that the 7-10 bill was for june1 - june 30. tried to tell me that the bill due on 7-10 was paying for the past month of june. no one bills you for a previous month, you have to pay up front for the current month.
2026年7月7日
自発的なレビュー
Oncourse からの回答
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. We would like to work with you to bring this matter to resolution. We are unable to locate your account or claim and need some additional information from you so that we can assist in getting this resolved. Will you please email us at customerserviceinquiries@oncoursehome.com and a member of our Help Desk team will reach out directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
The technician was very friendly and…
The technician was very friendly and great with explaining the problem. Sam kept me up dated on the part that needed to be order and when it would arrive, also timely setting up next appointment to install new part.
2026年7月15日
Oncourse からの回答
Thanks for leaving the review! We’re thrilled to here that our technician delivered a 5-star experience. Our local technicians are a huge part of why over 2 million customer trust us, and we’ll make sure your feedback gets back to them. We appreciate you choosing us to protect your home.
Serviceman was timely and courteous. Machine could not be fixed even tho he had reordered a new part.
Serviceman was timely, and very courteous.
2026年6月22日
自発的なレビュー
Oncourse からの回答
We’re delighted to hear everything went smoothly for you! Our goal is to make home repairs as simple as possible - from scheduling and permits to sending a trusted local pro when you need one. Thank you for sharing your experience!
Ryan is a great asset to Oncourse Home Solutions!
Ryan has serviced my home before, and again he is the personable and professionally trained technician! He greeted me with a smile and introduction, and asked how my day was going. He explained the service he was providing and asked if I had any questions. In this day and age, that kind of service is rare and most appreciated. Thanks so much, Ryan!
2026年7月31日
自発的なレビュー
Oncourse からの回答
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
Oncourse からの回答
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
This company is the greatest
This company is the greatest. Within 24 to 48 hours after contacting you’ll know what company and appointment time is really fast.
2026年7月15日
Oncourse からの回答
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
One call got the ball rolling
One call got the ball rolling
Communication was excellent. I was informed when and what was going to happen next every step of the way
2026年7月10日
Oncourse からの回答
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Oncourse からの回答
We’re delighted to hear everything went smoothly for you! Our goal is to make home repairs as simple as possible - from scheduling and permits to sending a trusted local pro when you need one. Thank you for sharing your experience!
Used our HVAC warranty to determine next steps required
Used our HVAC warranty to determine if our old AC was worth saving or not ( it turned out not). There was some initial confusion as to whom as arriving (so 4 stars instead of 5) but once that got sorted a technician arrived, gave or AC a very through inspection and walked us through all the problems it had. It was worth the price of the warranty to be able to get some third party advice as to a solution without being pitched a new unit. So all in all, a very good solution and good customer service
2026年6月24日
自発的なレビュー
Oncourse からの回答
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
My kitchen drain was clogged
I had a clogged kitchen sink and water began rising from my basement floor drain with vegetable matter. A plumber was able to come out the next day and told me I needed an access panel cut into my wall to get to my pipe which he was not willing to do. He used a snake down the basement floor drain anyway and left after running some hot water freely. I was happy until the next day when water came up again from the basement floor drain. Without doing a thing, the next plumber from a different company said that the only way to clear my drain was to hydro jet it and insurance would not cover it because it was so expensive. He wanted to come out the next day and charge me $1590. I researched reasonable costs for residential hydro jetting and saw that his quote was more than twice the upper end for hydro jetting. I called my own plumber and he came out the next day, cut a small hole in my drywall to access the drain (which the first plumber would not do), ran a snake and then a camera to show me how clear the drain pipe was. Only $250. It took a week without the use of my kitchen sink to arrive at this point. I can understand the first plumber (who made a huge mess btw but I understand that too) but wonder why he couldn't just access the drain with a cutting tool. It was fast and easy for my plumber. The second plumber seemed like a total rip-off artist to me. I would never welcome that company again in my house and am considering cancelling my insurance thanks to him. The entire ordeal was very distressing.
2026年7月19日
Oncourse からの回答
Thank you for taking the time to share your feedback. We value all feedback and use it to improve our services.
I have used Oncourse Home Solutions…
I have used Oncourse Home Solutions twice now and have been totally satisfied with the results! Great fast service and great competent technicians. I highly recommend!
2026年7月20日
自発的なレビュー
Oncourse からの回答
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
customer service rep was very…helpful
The customer service rep was very professional, knowledgeable, kind and helpful. Took the time to answer all the questions and explain in details. Five stars for I believe her name is Janie
2026年7月28日
Oncourse からの回答
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Oncourse からの回答
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
Oncourse からの回答
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
replacing working appliance
The repair person arrives as scheduled; however, she only
uses one parts replacement vendor, and when they
do not have the part, instead of researching the internet, she claims the appliance can not be repaired. I then have to purchase a new appliance to replace the one for which she could not find a part.
2026年7月16日
Oncourse からの回答
We appreciate you sharing your experience with us. We understand your frustration when a repair isn't possible due to part availability. We are always working to expand our resources and improve our service to ensure we can meet our customers' needs more effectively. Your feedback is valuable as we review our processes for sourcing parts.
The technician was on time and…
The technician was on time and explained everything clearly.
2026年7月17日
Oncourse からの回答
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
Easy to contact service was good
2026年7月23日
Oncourse からの回答
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
Washer Repair
It would have been better if we wouldn’t have had to wait for over a week to get somebody out here. Then we did and he didn’t have the part. Then another week waiting. But the guy who installed it was fantastic
2026年7月17日
Oncourse からの回答
Thank you for sharing your feedback with us. We are happy to hear that the installation was completed, but disappointed to hear about scheduling delays. We will review this install and use our learnings to improve our services. Thank you again for taking the time to share you feedback with us.
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