Ondrela レビュー 

Ondrela からの回答

2日前

Hi Jim,

I’m really glad to hear the product sounds good to you and that it’s made a positive impression so far.

It means a lot that you took a moment to leave a 5-star review and share your thoughts about Ondrela.

Thank you for choosing us and for your support.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

2日前

Hi Messias,

Pelo que entendi, você ainda está aguardando a chegada dos produtos e pretende avaliar melhor assim que puder usar tudo, e eu acho ótimo que queira compartilhar essa experiência depois.

Fico contente por você já ter deixado uma avaliação inicial e por dar essa oportunidade para a Ondrela. Espero de verdade que, quando o pedido chegar, os produtos correspondam ao que você espera.

Obrigado por dedicar um momento para nos avaliar.

Atenciosamente,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

2日前

Hi Marty,

I really appreciate you already leaving such a kind 5-star review, even before everything has arrived. It means a lot that you’re feeling positive about Ondrela and are looking forward to using the product and charger.

I genuinely hope the delivery and setup go smoothly for you and that your experience only gets better from here. If you ever feel like sharing how it’s working for you once you’ve had some time with it, I’d be glad to hear it.

Thank you again for your trust and support.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

2日前

Hi Bruce,

I’m really glad to hear that you found it easy to follow the process and place your order with Ondrela. That kind of smooth experience is exactly what I want our customers to have.

I appreciate you taking a moment to share this and leave a 4-star review.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

3日前

Hi Michael,

Reading your review really made my day. I’m glad you found the product descriptions helpful and that the ordering process, along with the option to add extra items, felt easy and convenient for you.

I truly appreciate you taking a moment to share this experience and for rating us 5 stars.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

3日前

Hi Gary,

I’m glad you still felt your experience with Ondrela was worth a 4-star review, and I really appreciate you being honest about the “after order” options feeling a bit too pushy. That’s not the impression I want our checkout or follow-up process to leave, and your comment is a helpful reminder to keep things clearer and more straightforward.

Thank you for taking the time to share this—it genuinely helps me see where the experience can be improved.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

3日前

Hi Terry,

I'm glad to hear the process felt easy for you—that’s exactly what I want when someone orders from Ondrela.

I also hear your point about there being too much upselling. Even if everything else goes smoothly, that can make the experience feel a bit pushed, and your comment helps me see that balance more clearly.

Thanks for taking the time to share both what worked well and what felt like too much. I really appreciate you giving Ondrela a try.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

3日前

Hi Albert,

I really appreciate you taking the time to leave a 4-star review, even if you felt there wasn’t anything specific to add. To me, that still says a lot about your overall experience with Ondrela, and I’m glad it’s been a positive one.

Thank you again for your support and for choosing Ondrela.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

3日前

Hi Robert,

Reading your review made me smile — it really sounds like the product caught your eye in the best way. Even if you haven’t gone ahead with a purchase yet, I’m glad it left such a good impression on you.

I really appreciate you taking a moment to leave a 5-star review just based on how it looks and feels to you. That kind of support means a lot.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

3日前

Hi Avner,

It’s great to hear that placing your order was quick and simple—that’s exactly the kind of experience I want our customers to have with Ondrela.

I really appreciate you sharing this and leaving us a 5-star review. Thanks for choosing Ondrela.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

3日前

Hi Bernard,

I’m glad to hear you found it easy to place your order with Ondrela. That’s exactly the kind of smooth experience I want our customers to have.

Thank you for taking a moment to share your thoughts and for rating us 4 stars—it really means a lot.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

3日前

Hi Mauro,

I really appreciate you taking the time to look into the features in detail and sharing such a thoughtful rating, even before buying a card.

You’ve raised a very fair question about how Ondrela compares to lower-priced alternatives like Reyke, especially if you’re considering cards for your whole family. When I see comments like yours, it reminds me how important it is that we clearly explain what makes our product and overall experience different, so the price makes sense at a glance and you can feel confident in your choice.

Thank you again for your honest perspective and for considering Ondrela for your family — feedback like this is exactly what helps me keep improving how we present our products.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

4日前

Hi Aris,

I’m really glad to hear that everything went well and that you feel confident recommending us as a trusted seller. It’s encouraging for me to see you had a smooth experience overall.

Thank you for taking the time to leave a review and for your support of Ondrela.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

4日前

Hi Ronald,

It’s great to see your 5-star review, and I’m glad everything went smoothly enough that there weren’t many questions along the way. That’s exactly the kind of simple, straightforward experience I want our customers to have with Ondrela.

I really appreciate you taking a moment to rate us and share your experience.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

4日前

Hi Gary,

I’m glad to hear you found the app pretty straightforward to use—that’s exactly the kind of experience I want it to provide.

I also hear you on the add-on pop-ups. Even if they’re meant to be helpful, they shouldn’t get in the way of using the app smoothly, and your comment is a useful reminder for me to keep that balance in check.

Thanks for taking the time to share your thoughts and for leaving a 4-star review.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

8時間前に更新

Hi Taslysha,

I’m genuinely sorry to hear about the issues you've faced regarding the invoiced amount and the difficulties with customer communication. I can understand how frustrating it is to feel overwhelmed by conflicting messages and to have your concerns not addressed properly.

We have made our best efforts to reach out to you regarding your concern through Trustpilot, but we have not received a response from you. It's important to us that we resolve this for you.

If you would still like to discuss your experience or need further assistance, please contact us directly through https://ondrela.com/contact-2 so we can privately review your case and work toward a resolution. When reaching out, please use the subject line: Trustpilot - Ondrela, and kindly reference your Trustpilot review so we can quickly locate your information and provide the assistance you need.

Thank you for sharing your feedback. We would greatly appreciate the opportunity to address your concerns and improve your experience.

Best regards,
Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

4日前

Hi James,

Thank you for taking the time to leave a review, even though you haven’t had the chance to use the cards yet. I appreciate you still giving us a 4-star rating based on your experience so far.

Once you’ve had some time to try the cards, I’d really be interested in how they work out for you and whether they meet your expectations.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

5日前

Hi Will,

I’m really glad to hear everything felt very easy for you – that’s exactly the kind of experience I want our customers to have with Ondrela.

I appreciate you taking a moment to leave this 4-star review and share that things went smoothly.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

5日前

Hi Ric,

I really appreciate you taking the time to share such a detailed perspective, even though you decided not to go ahead with a purchase.

I understand your concerns about how reviews are handled and how that might affect the trust you feel toward any brand. I also see your point about the way thieves typically behave and the worry that, once they recognize the card, they may simply discard it quickly. These are exactly the kinds of challenges I think about when looking at how Ondrela’s products and communication can evolve.

I personally take this kind of feedback seriously, especially when it comes from someone who has clearly thought through the practical scenarios in detail. Even if you chose not to buy, your comments still give me valuable insight into how our approach and messaging might be improved.

Thank you again for being so candid and for giving me the chance to reflect on your points.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

5日前

Hi dwight,

It’s great to hear that you found it easy to order and that everything was handled quickly for you. That’s exactly the kind of smooth experience I want our customers to have.

I really appreciate you sharing this and leaving a 5-star review.

Best regards,

Janis Torres
Ondrela Customer Care Manager