Onitsuka Tiger レビュー 

I should have read the reviews before purchasing anything from their website. I ordered shoes for myself and toddler. Due to the total amount, shipping was free. However, both my and my toddlers shoes fit us too small. I had to return and paid over $100 in return shipping. I reached out to customer support and for 2-3 weeks they said they were looking into it all to tell me that they would not cover the return. I really wanted to buy the correct size for my toddler and I but cannot do so again after this horrible experience. What a horrible company. Save your money their shoes run small.

Service client déplorable et incompétent. Mon colis est arrivé vide et déchiré, sans même que je sois présent pour le réceptionner. La procédure de remboursement a pris quatre mois pour, au final, aboutir à un refus. J’ai donc perdu 150 € pour un produit que je ne verrai jamais.

Très mauvaise il vaut mieux ne jamais rentrer dans cette boutique pour acheter oui grand sourire mais si ils font une erreur et que vous avez le malheur de revenir ils vous traitent comme un chien là ça sourit plus du tout !

Chaussures Tiger commandées en ligne il y a pres de 2 mois. Débit le jour même des 190 €. Asics reconnait que le colis est perdu par une erreur chez le transporteur. Mais refuse de me rembourser. A moi de faire les démarches. Ce que je ne peux pas faire sans les infos que eux seul ont. 190 perdus ! A fuir !

Non si capisce come sia possibile che costano 160 euro originali mai in sconto da nessuna parte le vedi ovunque in città eppure facciano così schifo. Se le prendi della tua taglia il tallone esce dalla scarpa continuamente e la linguetta posteriore con scritto Tiger non sta giù, se le prendi mezza taglia in meno sono così strette che non muovi le dita dentro. Pensate che queste scarpe abbiano qualcosa a che fare con il Giappone ma le fanno in Indonesia e non ho ancora visto un singolo paio che abbia la scarpa sinistra cucita uguale alla destra, c'è sempre qualche differenza nel logo interno alla scarpa, i materiali morbidi sarebbero l'unica cosa positiva ma il mio paio in particolare ha delle tipiche colate di colla ben visibili tra la pelle e la suola.

Really wish I would have read these reviews before ordering….. have to return a pair that didn’t quite fit… countless forms to complete and what seems like and she to process. I’ll give them a short time to sort before I get my card issuer involved.

Really bad customer experience and customer service. Bought the Mexico 66 SD and had them for less than 2 weeks and the front side of the shoes started peeling off. Wrote to the customer service email more than a week ago and Im still waiting for a real answer or solution. Called the call center and the girl was a little bit rude and didn't help at all. LOVED the shoes hated the customer service

I bought a pair of shoes from the regent street branch and after wearing them for two times developed very bad pain in my back and legs. I wrote to their customer services and they refused to help me and asked me to go direct to the store. The store asked me to bring into the shop so they can inspect it. Even though I took them there and explained how it caused me pain and under the consumer rights Act they are not fit for purpose, they refused to do anything about it. I am so disappointed that I bought these shoes, that’s £150 down the drain and I am never going to wear them again. Really disappointed and annoyed.

appalled- ordered and paid for item on 2nd Dec- 3 months later- still trying to get customer service to sort the problem out.

Decido di acquistare un paio di Mexico66 Tg.44 ( Ordine OT-IT00158***, € 160,00) come regalo per mio marito e in data 29 mi vengono consegnate da GLS. La sera stessa mio marito apre la scatola e quella che contiene le scarpe è sbucciata e ammaccata. Una delle scarpe ( la sinistra ) è nuova, con cartellino. La destra è evidente usata e maleodorante di piedi, con stringhe slacciate. La suola è sporca, tutto il camoscio è macchiato di nero e la soletta interna è sporca e slavata, presenta tracce di peli di calzini neri che hanno macchiato anche tutto il retro del calcagno. Il camoscio della linguetta è tutto rovinato. Il colore della pelle è diverso e nella piega della punta del movimento del piede è tutta rovinata da uso evidente.
Le etichette delle due linguette presentano un codice ID diverso :
Sx nuova : CTS3788CPNZTP7L
Dx usata : 8LQLC8XSXXGS0DK
A partire dal giorno 29 stesso inizio a contattare via mail il servizio clienti, anche telefonicamente per spiegare il problema e ricevere istruzioni per il reso e rimborso.
Mi chiedono solo di inviare le foto e le varie operatrici l'unica cosa che riescono a dire è "le faremo sapere stanno controllando in Olanda". Servizio clienti assolutamente inadeguato ed inefficace.
Oggi 05/02 procedo alla richiesta di reso da effettuare in un UPS Point.
Sconsiglio quindi assolutamente di acquistare presso questo STORE UFFICIALE in quanto le scarpe inviate non risultano nuove bensì usate e comincio a sospettare che alcuni pezzi siano riciclati da resi di negozi oppure siano pezzi non originali.
In caso non riceva l'accredito nei tempi stabiliti mi dovrò tutelare presso altre altre sedi, con notevole ingrullimento e perdita di tempo.
NON COMPRATE NULLA DA QUESTO SITO ANCHE SE E' UFFICIALE E NON ACQUISTATE NULLA DA QUESTO MARCHIO, NON C'è SICUREZZA DELLA GENUINITA' DEL PRODOTTO.

No delivery- 4 phone calls - no updates. They give carrier 10days to reply about missing product. As a customer I’m in the middle as no refund yet either. It is not a cheap product. Very disappointing.

Although at the higher price range, Onitsuka are the most stylish and comfortable shoes I own. Great colour ways. I have worn the Serrano style for many years now and will continue for many more.

Very bad service. 30 days the logo faded and I was not given claim. rather buy copy than buying a new one for so expensive

Die Schuhe sind toll und Qualität mehrheitlich in Ordnung.
Wir in der Schweiz bezahlen 10%-40% mehr als die in Deutschland für das gleiche Produkt. Halsabschneider. Ich werde dieses Unternehmen vermeiden.

Great customer service. They responded to my email within a business day. Helped me with my return.

Very poor quality and non existent Customer service its seems

Bought a pair of delegation ex last year and within a month of virtually no wear , twice at most - the tongue was coming apart from main part of interior on one trainer.

Outwith 30 day return window so emailed customer services , no reply, tried again a few weeks later and absolutely no response received.

Website advises even although they are faulty I am outwith return window.

Really disappointed with my Onitsuka Tiger order. The sizing was completely misleading — the website says unisex, so I followed that guide, but both pairs I ordered were way too small. Turns out I should have followed women’s sizing. Now I have to return them and pay for postage, even though it’s not my fault.

The ordering experience was frustrating too: the site was slow, and my Amex didn’t work, so I had to try multiple cards. To make it worse, the card I used has since been closed, and I now have to sort out the refund to a different card.

Honestly, the whole process was unpleasant and stressful. I wish the website provided clearer sizing guidance and better online ordering support.

The shoes ate ugly in person although very cute online. The customer service is extremely difficult to maneuver. If you need to return anything, they charge for a DHL label, you can not purchase your own. They do not offer customer service for returns; only issues with purchases. It is ONLY from there that you can contact a person for assistance. No phone number. I purchased shoes 1/4/26 returned them on 1/7, DHL shows the return was delivered 1/14 and I'm still waiting for a refund. Please don't buy from here.

J’ai commandé une paire de chaussures en ligne, j’attendais pendant une semaine et le service client m’a dit qu’il allait m’envoyer le colis.
Le lendemain mon colis a été annulé directement sans raison, on m’a remboursé.
Le service client me répond plus.
Très mauvaise expérience et très mauvais service.

I contacted the customer service for a faulty pair I used for only 5 months asking for a repair/exchange/commercial gesture. They stopped replying after a few mail exchanges saying they would come back to me shortly. It’s been two months since.

Very useless and the communication was the worse