Onward Living レビュー 38

Really disappointed with "Onward living"
Registered an interest in the Creams Mill site, had no contact,
Tried contacting by telephone,requested call back 4 weeks ago and again 5 days ago and daily since. Tried calling, on hold for over 3hours no response.

A gentleman from damp and mould team called today to access problem from flat above ,not only did he deal with mould on bathroom and kitchen ceilings he repaired damage to kitchen ceiling and wall and repainted both .After accessing bathroom ceiling he reported back repairs depot that more work needs carrying etc asbestos test and needs replastered Best workman iv'e had the pleasure to meet Jimmy Shephard your absolute credit to your profession and Onward Homes are lucky to have you

Today I had damp repairs done in my home by jimmy shepherd he’s such a nice man explained what he was doin an never made a mess he’s a credit to onward homes

I recently had the pleasure of working with Lisa during the purchase of our new build home, and I cannot recommend her highly enough! From the very first meeting, Lisa’s professionalism and enthusiasm were evident. She took the time to understand our needs and preferences, guiding us through the entire process with patience and expertise.

Lisa was always available to answer our questions, provide updates, and offer invaluable insights into the home-buying process. Her attention to detail ensured that we were well informed at every step, making what can often be a stressful experience feel seamless and enjoyable.

What truly stood out was Lisa’s commitment to her clients. She went above and beyond to ensure that we were happy with our choices and that our new home met all our expectations. Her deep knowledge of the area and the housing market was instrumental in helping us make the right decisions.

Thanks to Lisa, we are now settled into our dream home and couldn’t be happier! If you're looking for someone who genuinely cares about her clients and delivers exceptional service, look no further than Lisa. Thank you, Lisa, for making our dream a reality!

Brendan & Hannah

Having Lisa as our sales representative made what we thought would be a scary and difficult experience a lot more bearable and we felt supported throughout.

Lisa's professional but friendly approach meant we felt well supported and made the experience feel more personal. Lisa's communication and approach was second to none and meant you didn't feel like another sales, it felt like you mattered.

We are settling in to our new home a little later than planned but worth the wait.

Thank you Onward Living but especially thank you to Lisa 🙂

It was great to work with Onward living Our special thanks goes to Lisa who has been there for us from the inception of the process. The customer service was massive, made it easy and smooth till the completion.

Thank you Lisa & the team!

I am currently hoping to be successful on joining the rent to buy scheme.
After locating Alston Grange and speaking to Katherine she could not of kept me more well informed of what I now need to do to hopefully turn my dream to reality within the near future.
If it is meant to be & all that 🙏
Thanks Katherine you are a credit to Onward Living.

I’m currently enquiring and manifesting a house in Alston Grange and called through this morning around some questions I had and got through to Katherine. Katherine was absolutely amazing, she’s answered all of my questions, reassured me fully and genuinely made me smile. She was bubbly and genuinely just a great person to speak to, massive well done to onward for having Katherine on the team!

Am writing this as I have just completed on my home , and wanted the thank the ownward living team for everything from this journey that started in September and now it’s finally here , want to say a massive thank you to Elaine she has been the best always keeping me updated with everything from start to finish, such a great company to buy my first home from massive thanks

Michelle

We had suzie who dealt with everything to complete on our new home! Honestly can not fault her, she was fantastic always kept us up to date. Replied in the same day, never left us hanging around, and got us into our home before Christmas! Thank you 💗

Lisa at Onward Living was fantastic! She helped us find the perfect home for our family. She was patient, knowledgeable, and always available to answer our questions. We couldn't have done it without her!

Our experience with Onward has been absolutely flawless, everyone we have dealt with has just been so lovely and super helpful! Lisa in particular was above and beyond for us and we couldn’t be happier with our new home!

I am a first time buyer on Shared Ownership and I have to say I was worried about the whole process. But Lisa in Onward Living’s sales team made the process seamless, providing the reassurance I needed. Her customer service was exceptional and stakeholder engagement was great.

All I have to say about her is all positive and hopefully that is the approach for Onward Living’s sale team as a whole. Five stars from me and thank you Lisa for your help.

Excellent customer service from the beginning to the end. The whole staff are very friendly, polite and helpful. I would especially like to thank Lisa though. She is a real gem, always approachable, patient, understanding and efficient. She made the whole process less stressful and all this time she went the extra mile to speed up the process and make this purchase come true. We are finally in our house and we are thrilled. Highly recommended. Thank you all.

Work house builder I've ever dealt with. Custome service staff have no 'customer service' skills, didn't think a viewing was necessary, wanted all my details Inc. Financial, work, deposit eligibility, despite passing the affordability checks.

I wanted to view the property, or similar before buying, which you can do with any other house builder! And it was like I was stupid or asking for something out of the ordinary.

I'm glad to say I went elsewhere and the service couldn't be further away from my experience with these. Viewed my new home, also showed my partner and family around, and started the buying process.

I wouldn't recommend buying a new home from these - go elsewhere if you want a good experience!

Just purchased my new home and Lisa was so helpful and friendly and made the process so much better for us . Lisa went above and beyond and is an absolute asset to onward homes

Worst company ever
DO NOY BUY ANYTHING ASSOCIATED WITH THEM
MORE SO
CONTOUR PROPERTY SERVICES IN HOUSE PROPERTY MANAGEMENT COMPANY
INFLATED SERVICE CHARGES
POOR COMMUNICATION
LACK OF MANAGEMENT
DO NOT CONSULTE WITH LEASEHOLDERS
DO NOT UPDATE LEASEHOLDERS
INABILITY TO REATIN STAFF

Have had such a wonderful experience with onward, Lisa has been amazing from start to finish, always putting my mind at rest during the buying process, sat in our new house now and could not be happier, thank you for everything!

I moved in 2020 had nothing but trouble with a nieghbour Eddie banging on windows ect .
My ceiling needed doing they said it needed a lick of paint. Threatened them with solicitors as they fob you off got no money ect . It's over 55s .all there bringing in homeless as its easy as they get housing benefit.
The scheme manager bial muninin isn't qualified as he's not done first aid ect and very good in meeting saying we done this that and the other.
I called h a pathological lier as his boss is there KURRAN butt .he threatened you with a section 21. .
Bial muninin said he was leaving going somewhere else. I wished he stayed there . We had a lad called Paul
We was always in the room the door was always open ect people came doing meals for one. Then we go told bial muninin coming back the door was locked we couldn't get in the room as he locked it and uses our electricity to keep warm. We reported it office don't listen.
The Italian screaming all hours drinking 4 to 6 bottles at 4 in the morning reported to housing association they don't do nothing as they just want money.
The lad 22 smashed his flat up inc doors 🚪 and a cracked window 🪟 housing association don't do nothing. All l get of them is why don't l move. I told them NO I NOT SMASHED MY KITCHEN UP INC DOORS. OR TAKING DRUGS THEN INVITES ALL THE TRAMPS OF THE SHOPPING CENTRE GIVING CIGS TO THEM ALL. The housing said why don't l move. Told them no l got ground floor flat walk in shower and under a LOT OF HOSPITAL APPOINTMENTS. I'm staying. I not broke my tenancy.
Flat 16 broke his and flat 21 broke his ..l don't want to hear they got health problems .there self inflicted. I got mine. L got tempted scrocise epilepsesy. Diabetes . Ancytie inc other illness. The housing association said you find another property. I said no

Smooth move start to finish. Elaine a perfect sales negotiator.