Onward Homes レビュー 1,132

I am the retired warden living in the warden’s house, adjacent to the main communal building at Littlemoor house in sabden, on Thursday I noticed I didn’t have any internet, my provider said it was a BT issue, BT came and it seems there was a problem with the communal areas at Littlemoor house, while this was being investigated, my line was disconnected, BT came again on Friday to sort out my problem, they needed access to the warden office to sort out my disconnection, she told the BT engineer that she had to leave the site to go to another, while the engineer was back at my house, ( van on the driveway) the warden left, leaving the engineer unable to finish his job, and myself without internet until Monday, ( bearing in mind none of this wasn’t my problem in the first place, I’m also unable to watch television, as I share my tv aerial with sixteen flats, and for the past six years have paid concession, I’m now told by the warden and her bosses that I don’t qualify, tv licensing tell me that as I share the aerial and it’s on their records I have concession, that it is up to the warden’s discretion, however I am not prepared to pay full licence, my reason for mentioning this is the channels I can watch I need internet, so haven’t had a tv for four days either, make what you want of this diabolical service I know what I think , also on the 23/4/26 I reported to the warden , the roof of the communal building, where cement has fallen out leaving a gaping hole and possible asbestos showing , this is next to my grandsons bedroom window, the debris falling into my garden, up to today nothing has been done

Carl dmc
Fantastic guy really polite did an amazing job. Kept me informed every step he did
Thankyou

Carl DMC is polite and friendly individual very respectful and has done a perfect painting job, he has completely removed mould and took pride in his work! My ceiling looks brand new. Not only that he has raised concerns about my fans not working properly and flooring that is needing a replacement, I couldn’t be happier with this job so give this man a bonus!

Darren & dawn attended my property today to install a kitchen unit and do some plumbing work, they have done an amazing job, really happy with it, both very professional and perfectionists ☺️
Thanks guys ☺️

Darren came to fix my bath panel and he was absolutely lovely will definitely be asking for him every time was very nice and chatty had a good laugh with him 😂

Very pleased with my repair Very experienced joiner went above and beyond a valuable asset to onward and a very pleasant member of staff. Thanks so much

Had DarrenBu come to do a repair on my bath taps today. He came out and fixed them and also spent time making sure the bath panel was fitted properly as the previous operative had left it in a mess. He was polite, friendly and a lovely guy. He also booked in the rest of the jobs that needed doing in the bathroom for me.

⭐⭐⭐⭐⭐

Absolutely brilliant service from Onward Homes. Dawn came out today to fit a new bath panel and I couldn’t be happier with the result. She was really friendly, polite, and made me feel comfortable straight away.

The job itself was done to a really high standard — everything looks clean, solid, and properly finished. You can tell she takes real pride in her work, which makes all the difference.

It’s not often you get someone who’s both professional and genuinely nice, but Dawn was exactly that. Turned up, got on with it, and did an excellent job from start to finish.

Massive thanks, Dawn — really impressed 👍

Was friendly good service and done a brilliant job on the window.

As a tenant (I am male) who is currently at risk of losing their home with onward, due to a dispute with my ex partner as to who will remain at the property, I have experienced first hand onwards bias towards certain tenants over others. I had to experience a housing officer prompting my ex partner what to say in mediation and then having to endure the housing officer blatantly deny this happened. When I started a complaints procedure the same housing officer had the audacity to suggest I had been offered help by onward which is a blatant lie. I face the reality of being made homeless while dealing with a debilitating neurological disability (Parkinson's) based on a housing officer who is so unsuited to her role that she would be out of her depth in a puddle. Onward homes provide a roof over your head but do not provide support to vulnerable tenants. Not good.

Michael, like majority of call centre people was very good, professional and helpful,the problem is, the back room staff, jobs take FOREVER,and it's excuse after excuse, we had a window fall out Nov 2023) yes two & half years ago, I've asked several times to get it painted, it's boarded up, and looks bloody awful, I've also got rotten windows, and was told I would probably get them next DECADE,but not apparently, they will be changed this year,no doubt it will probably be in the winter time, when it's the coldest wetest time. I see Onward picked the positive, from the review,and not a mention of fixing the communal stairwell window ( 2-5 years), ignore the faults.

Carl DMC was very friendly and professional. He repaired the back room walls and painted. Was really pleasant and absolutely happy with the visit and work. 🙂

Started on time was told very clean workers very polite happy with work

Mark was very pleasent went above and beyond to help me get old repairs booked in that have been ignored and helped me get them booked in even though he wasnt even here for that we need more people like mark its nice to be nice had bad exsperience with rude workmen so nice to have a genuine nice person thankyou so much. Roxanne

Very friendly and respectful and did a very good job

The plumber Darren was very polite and got the job fixed in no time at all. I've now got hot running water again.

The 5stars is all for Michael and his effort in trying to resolve my problem. He was extremely helpful and did all he possible could. I think if he could have fixed the leaking pipe himself, he would have done so.

Dan and Mick did an excellent job working. They were punctual, professional, and clearly knew their trade inside out. The quality of their work was top-notch, and they took the time to make sure everything was finished to a high standard. They also kept things tidy and were respectful of the space, which made the whole experience smooth and stress-free. I wouldn’t hesitate to recommend them to anyone looking for reliable and skilled tradesmen.

Plumber(Darren)was really good, had the job sorted out in no time at all

Very lovely lady came to fix the door, job was efficiently in a reasonable amount of time. Very happy with the outcome.