Optilase Eye Clinic レビュー 579

The people and staff were lovely, follow up appointments great. The only let down was the administrative side. i had several issues with appointment times and dates where appointment date was booked but confirmation that came through was a completely different date.
Also for first appointment I was told if booked surgery/procedure within 1 month that I would get €500 off. There was only one possible slot during that time that I could have booked.
Also, I was not told that I couldn’t travel for 2 weeks.

My treatment did not work, I was referred to attend a different treatment two weeks after, I rang the clinic to confirm this appointment a few days prior and was told that this was not possible & I was given the wrong information. At no point did anyone from Optilase ring me about a check up, I had to organise this myself. At no point have I had any response to my multiple efforts to contact this company to seek a refund. At every turn, I am fobbed off and told that my email has been forwarded to the relevant manager. No manager has contacted me to date. This process has been emotionally exhausting for me & I am beyond frustrated with the treatment I have received. I want a full refund, I have requested this multiple times & given empty promises. This was on the 24th of August and we are now in December, and no refund has been made

The optical team couldn't have been anymore helpful... Very informative and reviewed my options thoroughly. All questions completely made clear. I would have no hesitation in returning or recommending to others.

Zoe rang me early morning from the Athlone centre to discuss my case. She looked at my address and my history with Optilase. Zoe was so helpful, instead of having me do a long drive from Sligo she went through all I needed to know on the phone. She is so knowledgeable with a lovely way of explaining all I needed to know.

From the first consultation optilase were very professional and provide a great service, very happy with the results

Expressed interest by completing a form online. Got a call from one of the sales team that was so bad it actually put me off.

Stupid questions and no transparency about anything to do with the process.

I had a wonderful experience with optimise from start to finish. Staff were very supportive and explained everything very clearly, answering any questions I had. I never felt under pressure to proceed with my procedure and was always offered time to consider my options. I would highly recommend the service.

Everyone there was so helpful and professional. Really settled any nerves you may have had before the surgery. After care was great too

The whole process for getting LASIK was incredibly easy and straightforward, the pricing is very transparent and all follow up is included so there's no suprise bills later on. The procedure itself was very quick and all the staff was friendly and helpful. Would certainly recommend optilase if you're thinking of getting LASIK .

They actually weren't great didn't know what to do about my situation

The operation and procedure itself was brilliantly managed and really easy. The follow-up care was lovely. However, I found the scheduling aspect to be quite difficult for the 24 hour after care session regarding the information surrounding availability. Additionally I think it would be really beneficial to have an operation centre in the West to provide better availability for the procedures.

Staff were great from start to finish.
Surgery went well and aftercare was excellent

The tests were quick, immediate and well detailed review along with more information about laser eye surgery. Very useful and free!

Very professional. Staff with huge knowledge and very friendly. Highly recommend.

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I could not be happier from day1 until the surgery was finished, because they could not use eye design on my eyes the price went from €2200 per eye too €1100 per eye, the staff and the surgeon done an excellent job down in Cork, I would highly recommend.my vision is 2 above 20/20 which is unbelievable from glasses to super vision, cannot recommend enough

Even though I always wanted to get my eyes lasered, I was extremely nervous and anxious about the whole process as I don't like anything near my eyes. At each appointment I was put at ease as the procedure was described to me in huge detail. On the day I felt so comfortable and everyone I met on the day really took care of me. It was all over in about 10mins. The aftercare was terrific and it is one of the best things I have ever done.

Greg experience the people were lovely and so caring and helped me every single way even the day of my surgery they made sure I was comfortable and happy to proceed

I had an excellent experience at Optilase. Very good customer service. Good knowledge and good machines. I highly recommend.

The gentleman I dealt with was extremely professional and thorough