Optima Villas レビュー 

613
TrustScore 5段階評価の4.5

4.6

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5つ星のうち5の評価

Villa Ciocco. Why do we keep using Optima? Their service and professional is second to none. We have booked with them three times this year alone snd several times in the past and recommend them highl... もっと見る

5つ星のうち5の評価

We have used optima villas many times when visiting Lanzarote and have always found everyone very professional and pleasant to deal with. Villa was comfortable and well equipped. An hour’s walk along... もっと見る

5つ星のうち3の評価

We were given this villa as our booked one was flooded, it was cheaper but you get what you pay for. Villa was very miminal, beds were very comfortable, linen and towels very good, plenty of china etc... もっと見る

企業が回答しました

5つ星のうち5の評価

We loved our tom in Villa Miramere, very spacious and great outdoor space. It had a fabulous American style fridge so plenty of space for all the provisions. We arrived on my husband's 60th birthday... もっと見る

企業が回答しました

企業情報

  1. 貸し別荘

当該企業による記述

We are a small, independent company and we specialise in the rental of holiday villas in Playa Blanca, Lanzarote's fastest growing resort. But despite being small in size we are very big on customer service - and boast a 24 hour helpline in addition to in-resort staff - as well as some of the best Lanzarote holiday villas on the rental market - so providing our guests with both top quality accommodation and full support and peace of mind when they book their villas with us.


連絡先

4.6

優良

TrustScore 5段階評価の4.5

613件のレビュー

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4.6

すべてのレビュー

(613)

過去12か月のレビュー数: 77

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5つ星のうち5の評価

Second time using Optima Villas and not my last!!

My second time in using Optima Villas and was not disappointed with Villa Rose, I would recommend it to anyone. Booking process easy and staff couldn’t be anymore helpful. Slight wobble on my part when boarding the plane from the UK in reading an email saying workmen will be installing a new heater tomorrow on the pool at your villa, I was NOT happy. Panic over the guys arrived and worked as quickly as possible and without any problems had it replaced within a few hours, the pool was cold for the first day but by the second day it was AMAZING! Villa Rose was in a great location and you had everything you needed in the villa, only criticism was we couldn’t use the bbq as it was so old/rusty but everything else 10/10.

2025年5月22日
自発的なレビュー
Optima Villas ロゴ

Optima Villas からの回答

Thank you for the great review of Villa Rose and that you had a wonderful holiday. We look forward to welcoming you back to Lanzarote soon. Best wishes, The Optima Team

5つ星のうち5の評価

Absolutely amazing experience 10/10

Absolutely amazing experience with Optima Villas who we used for the first time in May 2025. They have been so responsive and helpful, and found us the most beautiful and perfect villa in Playa Blanca (Villa Ciocco), which we are looking to book again.

Outstanding service from Optima Villa, who we will keep on using, and recommend to anyone seeking a relaxing break in Lanzarote.

2025年5月29日
自発的なレビュー
Optima Villas ロゴ

Optima Villas からの回答

Thank you so much for your lovely review - we look forward to welcoming you back to Villa Ciocco! Best wishes, The Optima Team

5つ星のうち5の評価

Outstanding company

Outstanding company! great communications, reasonable prices.
Villa Oleander was a great place to stay. Perfect temp pool which was serviced every 3 days. The most comfortable beds ever! A short walk from the Marina Rubicon. All linen good quality, and plenty of towels provided, with a mid stay change.
Kitchen equipped really well, making it easy for food prep.
Only issue was a strange sounding hairdryer, however there was another in the villa so was no issue at all.
I would definately return in a heartbeat, and based on the experience of the company, will certainly always be looking at booking with Optima in the future.

2025年5月25日
自発的なレビュー
Optima Villas ロゴ

Optima Villas からの回答

Thank you so much for your lovely review. We are thrilled you enjoyed your stay and look forward to welcoming you back. The Optima Villas Team.

5つ星のうち5の評価

our fantastic stay in villa Casa Piscina

our stay in villa Casa Piscina was excellent it is very well equipped villa with everything we needed for a fantastic stay with two children and five adults, the welcome pack was very useful as we landed late evening.
The area was lovely and quiet being in a residential area but easily accessible to the lovely local shop turn left from the villa and use the gate by the local bins and then its not much further to the larger cash Diplo shop, the restaurant El Tonel further down at the end of the road is a good stop off for a burger or pizza.
To walk down to Playa Blanca turn right and follow the estate road round and use the pedestrian gate at the bottom it takes about 20 mins a taxi ride is around 5 to 7 euros.
we will be booking again for another family holiday.

2025年5月27日
自発的なレビュー
Optima Villas ロゴ

Optima Villas からの回答

Many thanks for your wonderful review of Casa Piscina and we are thrilled you enjoyed your stay. We look forward to welcoming you back. The Optima Villas Team.

5つ星のうち5の評価

Optimal Villas, Playa Blanca

This was our first time booking with Optima Villas. From start to finish, they were a pleasure to deal with. We booked Villa Mariposa and were extremely happy with the villa. It was everything we hoped for and more. We are already looking forward to booking with Optima Villas again next year.

2025年6月4日
自発的なレビュー
5つ星のうち5の評価

Second time booking with Optima Villas

This is our second time with Optima Villas and we have also booked with them for December. The booking process is really easy and they keep you informed throughout the process. We stayed at Casa Cielo Azul.
The villa was lovely, beautiful outside area with amazing pool. Optima always leave a really good welcome pack which is very useful if you have a late flight.
Really close to Marina Rubicon and a 40
min walk to Playa Blanca centre.
All in all a fantastic holiday.😊

2025年5月21日
自発的なレビュー
Optima Villas ロゴ

Optima Villas からの回答

Hi Julie. Thank you for the lovely review. We are delighted to hear how much you enjoyed staying at Casa Cielo Azul. We look forward to welcoming you again. Best wishes The Optima Team.

5つ星のうち4の評価

Another excellent holiday at Villa…

Another excellent holiday at Villa Sapphire thanks to Optima Villas. Easy booking and excellent communication from them throughout the lead up to our holiday. The only downside was that the Villa did not have air conditioning in the downstairs area.

2025年5月25日
自発的なレビュー
Optima Villas ロゴ

Optima Villas からの回答

Thank you for your review. We look forward to welcoming you again soon. Best wishes The Optima Team.

5つ星のうち5の評価

Perfect Holidays

Perfect Holidays, thank you so much 🫶

2025年5月6日
自発的なレビュー
Optima Villas ロゴ

Optima Villas からの回答

Thank you very much for the great review. Hope to see you again soon! Best wishes The Optima Villas Team

5つ星のうち5の評価

Excellent Service from Optima.

5th time in the last 3 years using Optima, great service and correspondence, different Villas each time, but check-in, cleaning and standard of Villas is good.

2025年5月21日
自発的なレビュー
Optima Villas ロゴ

Optima Villas からの回答

Hi Ron. Thanks for the lovely review. We look forward to welcoming you again soon for a sixth time. Best wishes The Optima Team.

5つ星のうち5の評価

Very enjoyable holiday

Villa booking was very easy and communication was good.
The taxi company they recommended was good value and very efficient.
The villa was exactly as described and very comfortable.
The heated pool was great.
The only minor improvement would be around the provision of some kitchen utensils, like baking trays etc.
Also, I would guess that pretty much every guest has to buy salt, pepper, oil etc and yet there were none in the villa - I guess the cleaners take them maybe?
Very enjoyable holiday

2025年5月7日
自発的なレビュー
5つ星のうち5の評価

Thank you again Optima

We have just spent a week at Villa Orleander. Another perfect villa from Optima, thoroughly enjoyed our stay and would recommend without hesitation .

Would love for them to start a loyalty program, I would certainly sign up.

2025年5月8日
自発的なレビュー
5つ星のうち5の評価

Great customer service throughout our holiday

Fantastic experience and quality customer service from the team at Optima Villas. Everything was smooth in the booking process, efficient and they have a user friendly website! Our stay at Casa Miramar in Puerto del Carmen was extremely comfortable, very clean and in a fantastic location. Their generosity with their welcome pack was second to none. We also requested a late checkout which they were kindly able to accommodate but at no extra charge. Unheard of these days. Optima Villas will be our first choice now for booking accommodation on the island in the future.

2025年5月12日
自発的なレビュー
Optima Villas ロゴ

Optima Villas からの回答

Many thanks for your wonderful review and we hope to be able to welcome you back. Regards The Optima Villas Team.

5つ星のうち5の評価

Yet another amazing Villa

Yet another amazing Villa. We stayed at Villa Oleander Playa Blanca April/May 25. Very close to the Marina and main area. The villa was very well looked after. Appreciation for Keith the Maintenance Manager when we had a slight problem which was resolved very quickly. Have already booked this Villa for September 2026. Optima Villas are always helpful, and nothing is too much trouble for them. Have booked with them several times over past few years and will be staying in Villa Lirio this October and can’t wait

2025年4月26日
自発的なレビュー
Optima Villas ロゴ

Optima Villas からの回答

Many thanks for your lovely review and we look forward to welcoming you back once again. Regards The Optima Villas Team.

5つ星のうち5の評価

Great Villa, Great Service

This was our first time renting a villa and we rented Casa Dolores in Playa Blanca for one week through Optima Villas. The villa was exactly as described, spotlessly clean, had everything we needed and in a really lovely quiet location. The welcome pack was a real treat and gave us the opportunity to have a snack and glass of wine on arrival, before we did our own shop. It was about a 10 min walk to the recently opened Aldi and approx 15 mins into Playa Blanca. Optima Villas dealt efficiently with any queries, a special thanks to Julia for all her help and for facilitating a late check out. Fingers crossed we will back 🤞!

2025年3月24日
自発的なレビュー
5つ星のうち5の評価

Lovely, well appointed, quiet villa.

My friend and I stayed at “Casa Blanca Del Mar” (Shangrila Park). Near Playa Blanca, Lanzarote. 6thMar.-20th Mar.2025. What a lovely. villa! Everything we could possibly want was there. Warm pool, lots of lovely seating areas, very quiet. Beds were comfy, showers efficient, pretty well appointed villa …and thank you for the “goody pack” (with wine)!
Any queries and a couple of small problems were dealt with promptly by friendly, helpful staff. We would love to return to this property.
Small recommendations. Sofas in lounge a tad uncomfortable and pool loungers could do with an upgrade. Wonderful holiday. Thank you.

2025年3月6日
自発的なレビュー
5つ星のうち5の評価

We stayed at Casa Blanca Del Mar

We stayed at Casa Blanca Del Mar. On arrival the villa was lovely and was everything and more than we expected. The welcome pack was very welcome! The wine went down well by the pool.
Optima team were very efficient and helpful when resolving a couple of minor issues. Perfect location and very peaceful. We will be returning next year, can't wait!

2025年3月6日
自発的なレビュー
5つ星のうち5の評価

4 week stay Casa Corfe (Optima Villas)

We have just returned from a 4week stay in Casa Corfe. It is a fabulous villa in a stunning location by the sea. The outside space and the heated pool is wonderful. The villa is in a very good decorative order and comfortably furnished and the beds are very comfortable. The kitchen is fully equipped and lacked nothing and eating in was a pleasure.
There are some good restaurants and bars in Faro Park that are about a 10 minute walk from the villa. A short drive or bus ride away is main resort of Playa Blanca and its traffic free promenade where there are lovely clean beaches and a tremendous choice of bars and restaurants.
The welcome pack on arrival was excellent and the service and communication provided by Optima Villas from booking until the end of our holiday was outstanding. The villa was cleaned weekly and the pool twice weekly during our stay. We have already booked another two holiday with Optima Villas.

2025年2月21日
自発的なレビュー
Optima Villas ロゴ

Optima Villas からの回答

Hi Keith, Thank you for taking the time to write such a positive and informative review! We are pleased that you enjoyed your stay and we look forward to seeing you again soon. Best wishes, The Optima Team

5つ星のうち3の評価

Personally, a drop in standard.

We’ve used Optima Villas a few times in the past and found them to be of a high standard but sadly on this occasion not so.
We booked Casa Reina in Playa Blanca. On arriving got the keys out of the locked box and spent 5 minutes trying to fathom which one fitted the patio door to get into the villa as there’s at least 6 different keys and none marked.
Then finally getting into the villa the alarm activated, so following the instructions to swipe the fob across the alarm panel on the wall to deactivate, which didn’t deactivate it just made the alarm louder until a voice from the panel informed us we were swiping the wrong panel it’s the one immediately to the right when you enter the villa. Got that sorted.
Then the patio door wouldn’t close fully to enable us to lock it as it’s the main entry point. Rang Optima to be informed no one can come out ( this was 4pm) so if you go out just close the shutters and you’ll have to leave the alarm off when you go to bed, leaving the door open and leaving the villa totally unsecured.
Had to contact the next day to see if anyone was coming to sort the door which they promptly did, apparently the other patio door handle hadn’t been closed correctly.
Next night going out and setting the alarm it just kept bleeping louder and louder so had to turn it off. On setting the internal alarm on going to bed, again bleeping got louder and louder, had to turn it off.
Alarm engineer out the next day to reset the alarms, great. Two nights later on going to bed an hour later alarm goes off at 12.30 am, reset it goes to bed, 1am alarm goes off. Wall speaks to me says fault with kitchen window so leave alarm off.so now no alarm system at all.
There’s very poor instructions from Optima on how to operate things in the villa. From the tv settings in the book which are totally useless, to operating the cooking hob again which is trial and error.
The inside of the villa is a little tired in comparison to previous villas but the outside space is good .
It’s leaving the impression that standards and professionalism has dropped which has made it not such a good experience and enjoyable stay.

2025年3月23日
自発的なレビュー
Optima Villas ロゴ

Optima Villas からの回答

Dear Richard, Thank you for taking the time to share your feedback. We're very sorry to hear that your recent experience at Casa Reina did not meet the high standards you've come to expect from us. We sincerely apologise for the inconvenience caused by the alarm system and door issues. While we were able to resolve the door and arrange for an alarm engineer during your stay, we understand how frustrating these problems must have been — particularly when arriving and during the night. We also take your comments on the villa instructions seriously and will review and update the information provided to make it clearer and more user-friendly. Casa Reina has proven to be a popular villa with many returning guests, but we fully appreciate that your experience didn’t reflect this on this occasion. Your comments about the general presentation of the property and the standard of communication have been shared with our team for review. We truly value your loyalty as a returning guest and hope we’ll have the opportunity to restore your confidence in a future stay. Best regards,
The Optima Villas Team

5つ星のうち3の評価

CASA MAZA

Casa Maza is a nice villa, but has now become slightly unkept. Some inexpensive items could easily be rectified. Upstairs bathroom had 3 drains (bath, sink & bidet) but only one plug. No oven gloves making it dangerous to use oven without. A clock costs next to nothing & would be very useful in the kitchen. The fridge is hazardous because the shelves can collapse and throw out items at any time & the door is binding ontop of the freezer below. The electric socket was hanging off the wall in the middle floor bathroom. This should have been repaired before we arrived. Also the door handle on this bathroom was broken. All the bathrooms are badly lit. There are other issues which some people would say were 'nit picking', but on the whole this villa needs some TLC to bring it back up to standard. Also to be noted, there are many flights of steps over the 3 floors and this villa would only be suitable for able bodied people. To be fair, there are many good points to this property. Beach towels provided, lovely pool, ALL channels TV, an Aldi supermarket within walking distance, quiet area normally, but two houses are being built next door & it was noisy for 2 days when they were bringing down the concrete shuttering. This noise will vary from day to day until it is finished. It's a bit of a long walk to the beaches if you don't have a car. I can't say I would recommend this villa until it has been given some maintenance.

2025年2月16日
自発的なレビュー
Optima Villas ロゴ

Optima Villas からの回答

Dear Jane, Thank you for your detailed feedback on Casa Maza. We appreciate you taking the time to share both the positives and the areas where you feel improvements are needed. We’re glad to hear you enjoyed aspects such as the pool, beach towels, TV options, and the quiet location – and we fully take on board your comments regarding maintenance issues inside the villa. Your points about the bathroom lighting, plug sockets, fridge, and missing items like oven gloves and a clock have been noted and passed to our property management team for prompt review. These are all things that should have been addressed prior to your arrival, and we apologise for any inconvenience caused. We also understand that the construction next door may have impacted your stay, and while unfortunately this is outside of our control, we try to keep guests informed where possible if we’re aware of ongoing works. Casa Maza has welcomed many happy guests, but your review highlights that some attention is now needed to bring it back up to standard. Thank you again for your honest comments – we’re committed to using this feedback to make improvements.
Best regards, The Optima Villas Team

5つ星のうち5の評価

Our second stay at Villa Mariposa using…

Our second stay at Villa Mariposa using the excellent Optima Villas. We used to use Villa Plus for over 21 years but this company is far far better. Villa is spotless and very well equipped, pool and outside is perfect and great barbecue area which was well used. All shops restaurants and amenities in easy walking if you dont have a car. Villa location is in a quiet residential area perfect for relaxing. I highly,highly recommend this villa and also Optima Villas. You just cant fault them. Great communication and people who care about your holiday. Thanks Optima Villas and to the owners of this lovely villa too. You'll see us again very soon.Thanks from Lynn and Andrew Milligan

2025年2月23日
自発的なレビュー
Optima Villas ロゴ

Optima Villas からの回答

Hi Lynn and Andrew, Thank you for your lovely review! We are really pleased that you had such a good experience with us and we look forward to seeing you again very soon! Best wishes, The Optima Team

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