What makes Optimonster good is the customer service (Mustafa is particularly helpful) and the fact that they invest in improving their tool. They've just made some changes that made me commit to stayi... もっと見る
企業が回答しました
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What makes Optimonster good is the customer service (Mustafa is particularly helpful) and the fact that they invest in improving their tool. They've just made some changes that made me commit to stayi... もっと見る
企業が回答しました
Optinmonster is a pretty useful tool. I like how customizable it is, which is especially helpful bc we have a custom site. Sometimes I do need support's help when things get finicky but they're always... もっと見る
企業が回答しました
OptinMonster team are fantastic, great support and quick responses. We were helped by Nwachukwu who sorted any issues we had out.
企業が回答しました
The app is easy to use and works exactly as advertised. I can quickly create new campaigns and schedule them according to our promotional calendar. Mustafa provided very timely support regarding a que... もっと見る
企業が回答しました
Powerful lead generation software that converts abandoning visitors into subscribers with our dynamic marketing tools and Exit Intent® technology.
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OptinMonster team are fantastic, great support and quick responses. We were helped by Nwachukwu who sorted any issues we had out.

OptinMonster からの回答
Nwachukwu provided me the requested resources quickly and efficiently.

OptinMonster からの回答
Exceptional service! I had a rather specific, custom request that I couldn’t figure out on my own. Instead of a generic reply, I received a personalized instructional video explaining exactly how to handle it. Great communication and a very helpful team!

OptinMonster からの回答
great product and even better customer service!
thanks Mustafa :)

OptinMonster からの回答
Mustafa has been super helpful in figuring out and implementing many of the different use cases we've had. Truly appreciate all the help he's done :)

OptinMonster からの回答
Mustafa from their CS team helped me with a technical question I had very shortly after I submitted a support ticket. Easy to follow instructions and helpful support.

OptinMonster からの回答
What makes Optimonster good is the customer service (Mustafa is particularly helpful) and the fact that they invest in improving their tool. They've just made some changes that made me commit to staying with them. If they keep listening to feedback as they have in the past then they will go from strength to strength

OptinMonster からの回答
I had an excellent experience with Nwachukwu in Technical Support. I needed to transfer account ownership for our plugin, a process that can often be complicated. Nwachukwu made it simple by offering clear verification steps and was very prompt in all his responses. He ensured the process was completed successfully, confirming the new owner and access details. The issue was resolved quickly, and he was a pleasure to work with!

OptinMonster からの回答
Very quick answering of my questions and found solution right away.

OptinMonster からの回答
The platform is a little hard to use, but their customer service is very responsive, and they were able to answer all of my questions. I appreciate that Mustafa sent me videos to explain things.
Feedback overall: It's hard to find the way to submit a ticket on the website. As a user, you're constantly directed to help articles that are way too general. Struggled to find the right link to submit a ticket -- you could streamline the process, since you have to click on 'Get Help Now', then 'Submit a ticket' (which brings you back to speaking with the bot, and doesn't easily pass you over to a human), and then you have to click on 'Create a support ticket' to find the form that will send an email to a human.

OptinMonster からの回答

OptinMonster からの回答
When the site's pop-up view limit was exceeded, OptinMonster support immediately offered me a customer retention solution. Nwachukwu was quick to notify me and suggest a subscription plan that would better suit our needs.

OptinMonster からの回答
The OptInMonster team was quick, thorough, and went the extra mile by creating a video of how they resolved my issue. Mustafa was great!

OptinMonster からの回答
Optinmonster is a pretty useful tool. I like how customizable it is, which is especially helpful bc we have a custom site. Sometimes I do need support's help when things get finicky but they're always really helpful and quick to respond. Like I worked with Erica and Nwachukwu recently and they both sent super helpful recordings with voiceovers that helped me solve my issue very clearly.

OptinMonster からの回答
Mustafa told me how to find the analytics for past campaigns.

OptinMonster からの回答
Mustafa was super helpful. Answering my questions and also sending me a personalised video that clearly showed me how to improve my campaign. Really impressed!

OptinMonster からの回答
Erica was so fantastic. She's really the gold standard for customer support. Friendly, engaging, and very helpful for addressing my issue and answering my questions. I was going to cancel my account, but she rescued me and I look forward to continuing with OptinMonster.

OptinMonster からの回答
Thanks to Erica, I was able to solve my problem really quickly. Thanks!

OptinMonster からの回答
Nwachukwu was so helpful, explaining everything with a video, thank you!

OptinMonster からの回答
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