OptinMonster レビュー 313

OptinMonster からの回答

2026年1月6日

Hey Joe! Thanks so much for taking the time to leave such a kind review.
It’s great to hear that you enjoyed using OptinMonster during your time with us! We totally understand that business needs change, and we appreciate you giving us a shot for that year.
Also, thank you for shouting out Mustafa! We know how easy it is to lose track of renewal dates (it happens to the best of us), so I’m really happy to hear that Mustafa was able to step in and help sort out that refund for you quickly. We believe in treating our customers fairly, even when they're parting ways with us.
I'll be sure to pass your praise along to him—he'll be thrilled to hear it. Thanks again for the high recommendation, Joe, and if you ever need conversion tools in the future, we’d love to welcome you back!

OptinMonster からの回答

2025年12月15日

Hey Jeffrey,

Thanks so much for taking the time to share this feedback! We’ve all been there, so I am so happy we were able to jump in and get that sorted out for you quickly.
While our AI tools are always learning, sometimes you just need a human touch to set things right. It sounds like Erica knocked it out of the park! We pride ourselves on having a support team that genuinely cares about your success, and I'll make sure to pass your kudos along to her.
Thanks for choosing OptinMonster and for trusting us with your business. We're here if you need anything else!

OptinMonster からの回答

2025年12月9日

Thanks so much for the high praise! 🙌

We’re really glad to hear you’re loving the plugin. We put a lot of effort into making sure the tool is valuable whether you are on the free version or a paid plan, so it is great to see that reflected in your experience.

But honestly, hearing that our post-sales support hit the mark for you is the highlight for us. We believe the relationship just starts when you download the plugin, so we're thrilled our team is taking such good care of you.

Thanks for recommending us!

OptinMonster からの回答

2025年12月9日

This is music to our ears! 🎉

Starting a new business is a huge undertaking, so we are so happy that Anton could step in and make the campaign creation process a breeze for you. It takes a special skill to take minimal details and turn them into a vision that matches exactly what you were looking for, and Anton is really fantastic at that!

I will definitely make sure he sees this review; I know it will make his day to hear how thrilled you are with the result. Good luck with the new website, and welcome to the OptinMonster family!

OptinMonster からの回答

2025年12月9日

We love hearing this!

A huge shoutout to Anton 👏 I’ll make sure to pass this praise along to him personally. He’ll be thrilled to know that the Loom video made the process easy peasy for you!

Helping you get that first campaign up and running is exactly what we’re here for; we want you to hit the ground running without the technical headaches. Good luck with the new campaign, and let us know if you need anything else!

OptinMonster からの回答

2025年12月9日

Short and sweet... we love it!

Thank you so much for the kind words. We pride ourselves on having a team that genuinely cares about helping our users succeed, so seeing a review like this puts a big smile on our faces.

If you ever need anything else, just give us a shout!

OptinMonster からの回答

2025年12月9日

Thanks for keeping it real with us. We definitely appreciate the honest feedback, even when it stings a little! 😅

We certainly don't want to be the source of second-hand embarrassment. Our goal with the offboarding process is usually just to make sure users know exactly what features or data they might be losing access to, but it sounds like we might have tipped the scale a little too far into "confirmshaming" territory in your experience. That is definitely not the vibe we want to give off.

We are actively working on modernizing our UX and UI, so I am going to pass your specific comments about the cancel flow directly to our product team. We want the experience to be top-notch from hello to goodbye.

Thanks again for giving us a try and for the constructive criticism.

OptinMonster からの回答

2025年12月9日

I want to sincerely apologize for the frustration and stress this has caused. I know that running a medical practice requires your full attention, and dealing with billing disputes is the last thing you want to be spending your valuable time on.

I want to assure you that "trapping" customers is never our goal at OptinMonster. We generally use auto-renewal to ensure that our customers' live campaigns—and the leads they are collecting—don't suddenly shut down due to a missed invoice date. That said, we believe in fair billing practices. If you reached out immediately following the renewal, we typically have a refund policy in place to handle these exact situations.

I looked into your case specifically, and I am happy to confirm that we did indeed issue a refund in full for that renewal charge.

Sometimes there is a slight processing time between us sending the funds and your bank posting them, or perhaps there was a miscommunication in the support thread, but please rest assured that we have honored your request. We never want to keep your money if you aren't using the tool, and we certainly don't want you to feel "trapped."

I hope this helps resolve the situation, and we wish you nothing but the best with your practice.

OptinMonster からの回答

2025年12月9日

I completely understand how seeing a charge that is different from what you were expecting can be a shock, and I am sorry for the stress that caused!

To clarify the price difference, the initial rate you paid was likely a special introductory discount for the first year, which renews at the standard rate. That said, we never want you to feel stuck or unheard.

I checked in with our support team, and I am happy to report that they were able to get a refund processed for you quickly.

Thank you for giving us the chance to make this right!

OptinMonster からの回答

2025年12月9日

Wow, this review truly made our day! 💙

Thank you so much for sticking with OptinMonster for all these years. Hearing that you view customer service as an art we’re excelling at is honestly one of the best compliments we could ask for!

Thanks for taking the time to share your experience. We appreciate you!

OptinMonster からの回答

2025年8月11日

Hi Karsten 👋

Thank you so much for the kind words!
We're thrilled to hear that you're happy with OptinMonster, and I'll be sure to pass your feedback along to our support team. They'll be so happy to know their help has made a difference.

We really appreciate you taking the time to share your experience!

OptinMonster からの回答

2025年8月8日

Hi Robert 👋

Thanks so much for taking the time to share your feedback.

We're absolutely thrilled to hear that we helped make your first ad campaign a great experience! That's exactly what we love to hear, especially since our goal is to make launching powerful campaigns feel straightforward and successful.

Knowing we were able to help you out really makes our day. If you need anything at all for your next campaign, you know where to find us!

OptinMonster からの回答

2025年8月6日

Hi Jenni,
Wow, thank you so much for sharing this incredible feedback! Reading your review absolutely made our day.
We're so glad to hear that our team was able to understand your issue and respond quickly. But what really stands out to us is the follow-up. That's exactly the kind of proactive, dedicated support experience we strive to provide for every user, and it's fantastic to know that our team member remembered your situation and saw it through to resolution.
It truly means a lot to us that you took the time to recognize that effort. Thanks again for being an awesome part of the OptinMonster community!

OptinMonster からの回答

2025年7月18日

Hi Florian 👋

We're thrilled our support team was able to resolve the PayPal issue with your subscription quickly and efficiently. We understand how frustrating these things can be, and we're glad we could help get things back on track for you.

Please don't hesitate to reach out if you need anything else.

OptinMonster からの回答

2025年7月16日

Hi Eric!

Sorry to hear you're having trouble logging in. Don't worry, we're real people behind OptinMonster, and we're here to help! You can reach us directly through our contact form at https://optinmonster.com/contact-us.

Just submit a pre-sales inquiry, and we'll get back to you ASAP to resolve the login issue. We want to make sure you have a smooth experience with us. 😊

OptinMonster からの回答

2025年7月3日

Hi Corey 👋

Wow, thank you so much for taking the time to share such a fantastic review! We're so happy to hear that you're finding our tools helpful for improving your website.

Our support team strives to be top-notch, so your feedback truly means a lot. I'll be sure to pass your wonderful comments along to Bronwyn—she'll be thrilled to know she provided such helpful and timely service!

We really appreciate you being an OptinMonster customer. Please don't hesitate to reach out if you ever need anything at all.

OptinMonster からの回答

2025年6月26日

Hi Daniel 👋

We're so glad our team could help you quickly with the code issue you encountered. We try our best to address issues head on, and genuinely want to see you succeed with OptinMonster!

Thanks so much for taking the time to leave your positive experience. Wishing you success with your campaigns, and if we can assist in the future don't hesitate to reach out!

OptinMonster からの回答

2025年7月16日

Hi Sarah 👋

We're sorry to hear about the issues you've been facing with OptinMonster. We understand how important data and user experience are for your marketing efforts, and we appreciate your feedback. Our support team has been actively addressing your concerns and working on resolving the bugs you've encountered.

We'd like to clarify a few points:
- For enterprise data view, we offer integration with Google Analytics to provide advanced reporting capabilities.
- Direct edits to your campaigns should not be affected by caching. When you are managing where campaigns can appear on your site through the WordPress plugin's Output Settings, caching on your own website can prevent those changes from being immediately reflected on the front-end. In that instance, it is important to manually clear your site's caching after modifying the Output Settings and when pausing existing or launching new campaigns.
- We acknowledge the issue you faced with accessing the reporting dashboard, and our team worked diligently to fix it as soon as possible. Unfortunately, complex issues may appear to be "stagnant" even while our team is working hard to get a fix out quickly. We appreciate your feedback here so we can review how this can be better communicated to customers on a case-by-case basis moving ahead.

We're committed to improving our platform and addressing your concerns. If you have any further issues or suggestions, please don't hesitate to reach out. We value your input and are dedicated to providing a better experience for our users.

OptinMonster からの回答

2025年6月25日

Hi Karen 👋

Wow, thank you so much for this amazing review! We really appreciate you taking the time to share your experience.

We're incredibly proud of our support team, and they'll be absolutely thrilled to hear your kind words.

Hearing that OptinMonster is helping you get more leads for your clients is the best feedback we could ask for. That's our number one goal – helping you and your clients succeed!

Thanks again for being such a fantastic part of the OptinMonster community. We're here for you whenever you need us!

OptinMonster からの回答

2025年6月25日

Hi Jonathan 👋

Thank you for reaching out to us and sharing your concerns. We understand that the automatic renewal of your plan at the regular rate caused frustration and we sincerely apologize for any confusion or inconvenience this may have caused.

To provide some context, the initial purchase was heavily discounted through one-time coupons. We do our best to clearly communicate our policies regarding renewals and refunds by outlining them in our terms of service, as well as sending out multiple reminder emails before a renewal is due to go through. However, we understand that there may have been a breakdown in communication in this instance, and we apologize for that.

We value your business and your feedback, and I see that our team was able to issue a refund already. We hope this resolution is satisfactory to you and that we may be able to work together again in the future.

Wishing you all the best in your endeavors!