What makes Optimonster good is the customer service (Mustafa is particularly helpful) and the fact that they invest in improving their tool. They've just made some changes that made me commit to stayi... ãã£ãšèŠã
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Optinmonster is a pretty useful tool. I like how customizable it is, which is especially helpful bc we have a custom site. Sometimes I do need support's help when things get finicky but they're always... ãã£ãšèŠã
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OptinMonster team are fantastic, great support and quick responses. We were helped by Nwachukwu who sorted any issues we had out.
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The app is easy to use and works exactly as advertised. I can quickly create new campaigns and schedule them according to our promotional calendar. Mustafa provided very timely support regarding a que... ãã£ãšèŠã
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Powerful lead generation software that converts abandoning visitors into subscribers with our dynamic marketing tools and Exit Intent® technology.
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OptinMonster has a fantasticâŠ
OptinMonster has a fantastic application that is easy to use and packed with features. Their support team is incredibly helpful, responsive, and always ready to assist with any questions or issues. Highly recommend this service for anyone looking to boost their marketing efforts!
2025幎1æ2æ¥
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OptinMonster ããã®åç
Thank you for your wonderful review! We're delighted to hear that OptinMonster's application has been both easy to use and packed with features for your needs. Our team is dedicated to providing a platform that is both accessible and versatile.
We're also thrilled that our support team has provided helpful and responsive assistance along the way. Your satisfaction is our top priority, and we're glad our team has been able to deliver. Your recommendation means a lot to us, and we look forward to continuing to serve you in the future.
Customer service is some of the bestâŠ
Customer service is some of the best I've come across for a SAAS company
2024幎12æ31æ¥
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OptinMonster ããã®åç
Thank you so much for your kind words! We're thrilled to hear that you've had a great experience with our customer service. Our team strives to provide the best possible experience for our customers and we're glad that we were able to meet your expectations. Your positive feedback means the world to us and we'll continue to work hard to provide the same level of service in the future. Thank you again for choosing OptinMonster!
Mustafa was patient, helpful and very competent
Mustafa was patient, and very helpful. And he was clearly very technically competent.
2024幎12æ24æ¥
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OptinMonster ããã®åç
We're delighted to hear that Mustafa was able to assist you and provide you with a positive experience! Thank you for taking the time to share your positive feedback with us. We'll make sure to pass along your kind words to Mustafa and the rest of the team!
Alyssa fixed my mistakes and made it doâŠ
Alyssa fixed my mistakes and made it do what I intended, super fast, and done - Thanks
2024幎12æ23æ¥
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OptinMonster ããã®åç
We're beyond happy to hear that Alyssa was able to assist you and provide you with a positive experience! Thank you for taking the time to share your positive feedback with us. We'll make sure to pass along your kind words to Alyssa and the rest of the team!
Perfect customer service support.
Perfect customer service support. I liked the way they explained and simplified things to me (using customized video recording)
2024幎12æ23æ¥
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OptinMonster ããã®åç
Thank you so much for your positive feedback! We're glad to hear that our customer service support met your expectations. We strive to provide the best possible experience for our customers, and it's always great to hear when we've succeeded. Your kind words are greatly appreciated, and we'll be sure to share them with our team. We hope that you'll continue to choose OptinMonster for your needs and that we can continue to provide you with excellent service. Thank you again for your feedback!
Great support from Rebecca
Rebecca from Optinmonster has been a fantastic help, in order to get me started with the right package.
Some users are commenting about 'auto-renewal' - this can be turned off from the very start. However, it is your own responsibility to point out to support or change yourself.
2024幎12æ12æ¥
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OptinMonster ããã®åç
Hi Jacob ð
Thank you for your kind review and recognizing Rebecca's excellent assistance in choosing the right package for you! We're glad she was able to help you get started with ease.
We appreciate your feedback on auto-renewal. It's great that you pointed out the option to turn it off from the beginning or reach out to our support team for assistance. Thank you for sharing this helpful information with others. Your satisfaction is our priority, and we're here to ensure a smooth experience for all our customers.
Fast and friendly support
2024幎12æ4æ¥
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OptinMonster ããã®åç
Hi Signe ð So glad our team could assist you and provide such a positive experience!
Great Support
I recently had the pleasure of working with Rebecca from the billings department, and their support was truly outstanding. They were prompt, professional, and incredibly thorough in addressing all my inquiries. Every question was met with clear, concise answers, and they consistently went above and beyond to ensure everything was resolved efficiently.
I also want to thank Brownyn & Angie, whose assistance was invaluable in ensuring everything was handled seamlessly.
One area for improvement would be the subscriptions process, as it would be helpful to receive a notice or reminder prior to renewals to ensure transparency and prevent unexpected charges.
2024幎11æ19æ¥
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OptinMonster ããã®åç
Hi Gabrielle ð
Thank you so much for the positive review, we really appreciate it!
We do send out reminder emails before subscriptions auto-renew, it can be helpful to whitelist all emails from @optinmonster.com to ensure they don't get lost in spam. ð
We appreciate your business and are so glad we could provide such great support!
The problem was solved very quickly andâŠ
The problem was solved very quickly and in addition a video was used to explain how to solve the problem independently in the future. Very friendly and professional support as always!
2024幎11æ20æ¥
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OptinMonster ããã®åç
Thank you for your kind review! We're delighted that our quick problem-solving and helpful video guidance made a positive impact. Our team always strives to provide friendly and professional support, and we appreciate your feedback. Happy to help!
The support team and quick with a stepâŠ
The support team and quick with a step by step solution which worked immediately.
2024幎11æ18æ¥
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OptinMonster ããã®åç
Thank you for your great feedback! We're thrilled to hear our support team provided a quick, effective solution that resolved your issue right away. Your satisfaction means a lot to us, and we're glad we could help!
Quick customer responses
2024幎11æ13æ¥
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OptinMonster ããã®åç
Thank you for your review! We're happy to hear that our prompt customer responses made a difference. Your feedback means a lot, and we're glad we could assist you.
Always very quick and helpful supportâŠ
Always very quick and helpful support team! Thank you, Bronwyn!
2024幎11æ11æ¥
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OptinMonster ããã®åç
Thank you for your kind words! We're delighted that our support team provided quick and helpful assistance. Your satisfaction means a lot to us, and we truly appreciate your feedback.
attentive to detail & timely response!
2024幎10æ25æ¥
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OptinMonster ããã®åç
Thank you for your great feedback! We're thrilled to hear that our attention to detail and timely response met your expectations. Your satisfaction is our priority, and we truly appreciate your review.
Trap with auto-renewed
Simple. They renewed automatically without my consent. I tried to cancel from the first month, got trapped for a year, and now they've auto-renewed again without my permission. I never authorized them to save my credit card information. Their website has a poorly designed account and billing page that doesnât show anything about the billing cycle, auto-renew, or saved card details. Itâs clear theyâre trying to trap customers. A truly deplorable way to make money. Good products usually give you flexibility and strive to ensure customer satisfaction, but theyâre still operating like itâs the 1900s, just looking to trap you and take your money, leaving you disappointed.
2024幎10æ3æ¥
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OptinMonster ããã®åç
Hi Fagner,
Angie Meeker here, General Manager at OptinMonster. First, I want to thank you for giving us a try, and apologize for the experience you've had attempting to cancel. We certainly don't intend for it to be difficult. As well, it looks like the first reply you received here contained some inaccurate information, posted by a team member who is no longer with us. I can understand your frustration.
We do offer a 14-day money back guarantee for new, first time purchases and upgrades. We do not, however, offer refunds for renewals. We send renewal reminders by email, but it is possible it landed in your spam or promotions folder. I'll also have our dev team check to ensure those emails are still sending as expected.
I've authorized a refund of your renewal based on the incorrect information you were provided previously and apologize for the inconvenience. I hope you'll give us a try again in the future.
Best wishes for your success,
Angie
OptinMonster and their "free campaign""
OptinMonster will market themselves as a company that offers setting up a free campaign for you, but they won't follow through on their work and correct what they did even though it looks awful. And when asking them to resolve the deficiencies they have caused, they'll tell you that they only "allow two rounds of edits", instead of telling you from the start. I think it's been more than two months now since the campaign development had been initiated. Simply not suitable for people trying to run a business.
2024幎9æ18æ¥
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OptinMonster ããã®åç
Iâm very sorry to hear of your dissatisfaction.
We did provide a free Gift Campaign per your request specifications, and went above and beyond what is typically included in such a request to add a customized widget on your behalf.
However, as your requests involving significant design changes continued, we had to consider the campaign request fulfilled.
I provided details of how you could continue customizing your campaignâs design further if you so wished to do so, and encourage you to consider that avenue.
Best regards,
Just got scammed by this company
Just got scammed by this company! Was signing up to try it for free and suddenly they took 299 dollars the day after signing up without any warning! Watch out and find another company for your popups.
2024幎8æ20æ¥
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OptinMonster ããã®åç
Hi Rune ð
I'm very sorry for the inconvenience! It sounds like your account upgrade preferences were set to auto-upgrade if you exceed the limits of the free plan.
Our team would love to help resolve this if you open a support ticket. ð
The "free" account probably isn't free.
I was about to sign up for a "free" account and was tempted to upgrade to their pro plan - but then it wanted my credit card details, even for the "free" account.
So I checked Trustpilot, only to find out that many people had been charged without permission, even after being assured that no charge would be taken and many couldn't get their money back because it was beyond the "14-day" guarantee period. And that some people had had their subscription prices increased without notification and after being assured when they signed up that there would be no increase.
I wanted to check out the basic ("free") service for a while first to see if my site would benefit from it in some way. But then I noticed the offer prices kept changing. At first it was $100p.a. (and before I could check whether this was $100p.a. in perpetuity or just $100 for the first year and then $250 thereafter). And then I looked at the pricing part of the website and saw that the annual price was $120 (well, "only" $10/month, but only if "billed annually").
I decided just to quit while I'm ahead - I don't want to be monitoring my bank account continuously in case they decide to charge me or increase the costs sometime down the line, next month or next year or in two years' time!
I just uninstalled the app and am looking elsewhere.
Oh, and I noticed that OptinMonster also has WPForms, OptinInsights, AIOSEO, TrustPulse (ironic, that!) and various other plugins. I don't think I've been asked for credit card details for any of these yet, but it might be safer to uninstall them also.
Prove me wrong!
Update. Reply to OptinMonster:
Just because you provide a 14-day window isn't enough. You AUTOMATICALLY take the payment without any active intervention by the customer. So if your notification isn't received or not noticed or ends up in spam then what written guarantees do you provide that a customer can get a refund a month or two LATER if they notice that they've been inadvertently charged for the service?
If you really are a legitimate service (i.e. not intending to scam customers by playing a numbers game) then you will require the customer to actively subscribe to the service if they wish to continue after the trial period has ended, else automatically revert to the free/non-pro plan. Just because "other companies" practice this same scammy tactic doesn't make it a legitimate way to do business.
I didn't subscribe to Mail Chimp or Constant Contact for the same reason; I chose Moosend, a far more ethical, upfront email campaign service - who required no credit card to sign up for the free 30-day trial!)
2024幎7æ22æ¥
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OptinMonster ããã®åç
Hello Gary,
Thanks for writing in and sharing your feedback.
Youâre right, all our plans including the free tier require an account and credit card to start and have specific pageview limits and features available to them.
Itâs common for premium software providers to require some level of personal and payment information to facilitate the subscription or purchase process. Kind of like how you might be billed for an email marketing provider like Mailchimp or Constant Contact. This helps ensure that the software is properly licensed, allows for a seamless billing process, and helps maintain security measures for both the provider and the customer.
We understand this can cause some concern, and we want to assure you that you have complete control over when or if we use the card on file. You can manage these settings within your account preferences, which can be found here: https://optinmonster.com/docs/pageview-and-upgrade-preferences/.
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Additionally, we offer a 14-day unconditional money-back guarantee, so if for any reason youâre not completely satisfied with OptinMonster, you can cancel your account and receive a hassle-free refund. We also send a notification when the renewal happens so you do not need to keep an eye out on your card statement as we proactively inform you via email.
We hope these options will give you and other users more confidence in using OptinMonster, and we appreciate you taking the time to try our platform.
Please donât hesitate to reach out with any further questions or concerns.
So far things are moving swimmingly
So far things are moving swimmingly. Integrations are interesting how it all works.. then conditions it's going to be an adventure
2024幎7æ18æ¥
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OptinMonster ããã®åç
Hey Allen,
Thank you for your fantastic review! We are glad you are having a great experience with the product. The feedback made our day :)
If you havenât already, we invite you to join our Early Access Program, allowing you to use new features before they are officially released! You can learn more about our Early Access Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thank you again for choosing OptinMonsterâweâre here to assist you anytime you need us.
Optinmonster customer support isâŠEXCELLENT
Optinmonster customer support is excellent. I always get a response within 24 hours and they always know how to fix any problem I've had.
2024幎7æ2æ¥
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OptinMonster ããã®åç
Hi Samuel,
Thank you for your amazing review! We are glad to hear that you had an amazing experience with the support team. The feedback really made our day :)
If you havenât already, weâd like to invite you to join our Early Access Program which will allow you to use new features before they are officially released! You can learn more about our Early Access Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thank you again for choosing OptinMonsterâweâre here to assist you anytime you need us.
OptinMonster is an excellent andâŠ
OptinMonster is an excellent and extremely reliable platform! Support is off the charts responsive too!
2024幎6æ25æ¥
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OptinMonster ããã®åç
Hello SVM,
Thank you for your amazing review! We are glad to hear that you had an amazing experience with the product and our support team. The feedback really made our day :)
If you havenât already, weâd like to invite you to join our Early Access Program which will allow you to use new features before they are officially released! You can learn more about our Early Access Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thank you again for choosing OptinMonsterâweâre here to assist you anytime you need us.
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