OptinMonster レビュー 313

OptinMonster からの回答

2024年2月1日

Hi Sian,

Thanks for sharing your experience with the community. We really appreciate it. I am glad you loved our support team and found the product easy to use.

If you haven’t already, we’d like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

Thank you again, for choosing OptinMonster—we’re here to assist you anytime you need us.

OptinMonster からの回答

2024年1月31日

Hi Ale,

Thanks for sharing your experience with the community. We really appreciate it.

If you haven’t already, we’d like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

Thank you again, for choosing OptinMonster—we’re here to assist you anytime you need us.

OptinMonster からの回答

2024年1月23日

Hi Kanhaiya,

Thanks for taking the time and sharing your feedback. Your recommendation means the World to us.

If you haven’t already, we’d like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

Thank you again, for choosing OptinMonster—we’re here to assist you anytime you need us.

OptinMonster からの回答

2024年1月12日

Hi Rokas,

Thanks for reaching out and sharing your feedback.

We have a strict 14-day refund policy as per our TOS and we do not offer partial refunds same as most premium software providers.

Our system sends reminder emails before your account is due to be charged. It's possible that the communication got filtered by your email client.

If there is anything we could do to assist in using OptinMonster for the remaining period of your subscription, please feel free to reach out to us via support and we will have our Customer Success team work with you to help you get the most out of OptinMonster.

Have a great day ahead.

OptinMonster からの回答

2024年1月12日

Hi Rameeswarran,

Thanks for taking the time and sharing your feedback. Your recommendation means the World to us. We are delighted to hear our support team did an impressive job 🙂

If you haven’t already, we’d like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

Thank you again, for choosing OptinMonster—we’re here to assist you anytime you need us.

OptinMonster からの回答

2024年1月12日

Hello Matthew,

Thanks for writing in and sharing your feedback regarding the cost and automatic upgrades.

This type of structure is common for premium software providers where they need to adjust prices based on the value the product offers to the customers.

We understand automatic upgrades can cause some concern, and we want to assure you that you have complete control over when or if we use the card on file.

You can manage these settings within your account preferences, which can be found here: https://optinmonster.com/docs/pageview-and-upgrade-preferences/ so you can decide what happens if you go over limits.

Additionally, we offer a 14-day unconditional money-back guarantee, so if for any reason you’re not completely satisfied with OptinMonster, you can cancel your account and receive a hassle-free refund.

We hope these options will give you and other users more confidence in using OptinMonster, and we appreciate you taking the time to try our platform.

Please don’t hesitate to reach out with any further questions or concerns.

OptinMonster からの回答

2023年12月25日

Hey Christian,

Thanks for taking the time and sharing your feedback with the community. We are delighted to hear that you love the product 😊

If you haven't already, we'd like to invite you to join our Beta Program, which will allow you to use new features before they are officially released!

You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

Once again, thank you for your kind words and for choosing OptinMonster. We're here to support you in achieving your goals, and your success is our success!

OptinMonster からの回答

2023年12月25日

Hi Andrew,

Thanks for taking the time and sharing your feedback with the community. We are delighted to hear that you loved the product 😊

If you haven't already, we'd like to invite you to join our Beta Program, which will allow you to use new features before they are officially released!

You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

Once again, thank you for your kind words and for choosing OptinMonster. We're here to support you in achieving your goals, and your success is our success!

OptinMonster からの回答

2023年12月25日

Hi Dimitar,

Thanks for taking the time and sharing your feedback with the community. We are delighted to hear that you loved the product 😊

If you haven't already, we'd like to invite you to join our Beta Program, which will allow you to use new features before they are officially released!

You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

Once again, thank you for your kind words and for choosing OptinMonster. We're here to support you in achieving your goals, and your success is our success!

OptinMonster からの回答

2023年12月11日

Hi Niraj,

Thanks for taking the time and sharing your feedback with the community. We are delighted to hear that you loved the product 😊

If you haven't already, we'd like to invite you to join our Beta Program, which will allow you to use new features before they are officially released!

You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

Once again, thank you for your kind words and for choosing OptinMonster. We're here to support you in achieving your goals, and your success is our success!

OptinMonster からの回答

2023年11月15日

Hi Andreas,

Thanks for taking the time and sharing your feedback with the community. We are delighted to hear that you loved the product and our support team 😊

If you haven't already, we'd like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Once again, thank you for your kind words and for choosing OptinMonster. We're here to support you in achieving your goals, and your success is our success!

OptinMonster からの回答

2023年11月15日

Hi Ben,

Thank you for taking the time to share your feedback about our refund policy and terms of service. As you mentioned, we have a 14-day window for refund requests shared on our pricing page and our terms of service.

The renewals happen at the regular rate and not the discounted price.

Regardless of usage, if the refund request is received outside of the refund window, we cannot offer a refund.

I know that's different from the resolution you're hoping for, and I will share your feedback with the team.

If you have any other questions about our refund policy or terms of service, please don't hesitate to ask.

OptinMonster からの回答

2023年10月31日

Hi there,

Thank you for taking the time to share your feedback about our refund policy and terms of service. As you mentioned, we have a 14-day window for refund requests shared on our pricing page and our terms of service.

Also, the renewals happen at the regular rate and not the discounted price.

Regardless of usage, if the refund request is received outside of the refund window, we cannot offer a refund.

I know that's different from the resolution you're hoping for, and I will share your feedback with the team.

If you have any other questions about our refund policy or terms of service, please don't hesitate to ask.

OptinMonster からの回答

2023年10月26日

Hi there,

We're genuinely delighted by your positive feedback! At OptinMonster, our primary goal is to offer you the flexibility to create engaging pop-up campaigns that not only catch the eye but also help in significantly boosting your website's traffic. Your satisfaction is our ultimate reward, and we're committed to continually providing you with the tools you need to succeed. Thank you for making OptinMonster your choice!

If you haven't already, we'd like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Once again, thank you for your kind words and for choosing OptinMonster. We're here to support you in achieving your goals, and your success is our success!

OptinMonster からの回答

2023年10月18日

Hi Alex,

We appreciate your positive feedback! Providing solid support and quick responses is our priority. We are glad you loved our service.

If you haven't already, we'd like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Once again, thank you for your kind words and for choosing OptinMonster. We're here to support you in achieving your goals, and your success is our success!

OptinMonster からの回答

2023年10月18日

Hi Chris,

Thanks for taking the time and sharing your review.

We understand Pro and Growth package may not be suitable for all kind of businesses, but they do come with advanced set of growth features that help convert better and offer the value based on how they are priced. We do offer discount on upgrades if you want to try them out and all upgrades come with a 14 day money back guarantee so you can test it out stress free.

Also, If you haven't already, we'd like to invite you to join our Beta Program which will allow you to use new features before they are officially released! Y

ou can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

We're here to support you in achieving your goals, and your success is our success!

OptinMonster からの回答

2023年10月18日

Hi Ariel,

Thank you so much for your kind words! We're thrilled to hear that you had a simple and hassle-free experience with us, and we're here to support you every step of the way. We appreciate your feedback and look forward to assisting you further!

If you haven't already, we'd like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Once again, thank you for your kind words and for choosing OptinMonster. We're here to support you in achieving your goals, and your success is our success!

OptinMonster からの回答

2023年10月11日

Hi T. Thm,

I wanted to address your recent experience with OptinMonster personally, and I appreciate your feedback. I'm truly sorry to hear that you found our interactions to be less than satisfactory.

It is essential for us to clarify that our intention is never to come across as pushy or give any impression of a "scammer vibe." Our team genuinely aims to provide valuable solutions and options to our users, which is why we offer upgrade discounts for those who may benefit from additional features.

I apologize if our approach during the upgrade process left you feeling uncomfortable. We value our users' feedback, and we'll certainly consider this to improve our communication.

Regarding product quality, we're committed to delivering a high-quality solution.

Regarding customer service, I'm disappointed to hear that you found our support to be less than ideal. We strive to offer prompt, personalized, and helpful assistance. Your experience is not representative of the level of service we aim to provide, and we will take steps to address any areas needing improvement.

I genuinely appreciate your input, as it helps us make necessary adjustments to serve our users better. Your satisfaction is our priority, and I hope you will be willing to give us another chance in the future.

If you have any more specific feedback or would like to discuss your experience further, please feel free to contact our support email and refer it to the Product Success Manager so it reaches me.

Thank you for taking the time to share your concerns with us. We are committed to learning from your feedback and continuously enhancing our services.

OptinMonster からの回答

2023年10月10日

Hi Guy,

Thank you so much for your excellent review! We're delighted to hear that you find OptinMonster intuitive and that our support service has been helpful to you. Making web forms and pop-ups for your development site should be a seamless experience, and we're thrilled to know that you've found it easy with OptinMonster.

Your feedback motivates us to continue delivering the best possible service and support.

If you haven't already, we'd like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

Once again, thank you for your kind words and for choosing OptinMonster. We're here to support you in achieving your goals, and your success is our success!

OptinMonster からの回答

2023年10月4日

Hi Ravit,

Thank you for taking the time to share your experience with OptinMonster. We're delighted to hear that.

Your feedback is greatly appreciated.

If you haven't already, we'd like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

Once again, thank you for your kind words and for choosing OptinMonster. We're here to support you in achieving your goals, and your success is our success!