Oryon Imaging レビュー 640

I have never seen a more careless and uneducated medical establishment. They lack transparency, try to overcharge you, and everyone at their reception and on the phone has no clue or empathy, they just follow process. Additionally, they keep to referring to their “clinical team” who’s rules must be respected at all costs, the clinical team must have pretty unique medical training as it consistently seemed to go against the advice of some of the most respected specialist consultants in the UK:
- Doctor required an MRI scan with contrast
- They confirmed the appointment, made us pay, and we only found out BY ACCIDENT that their “clinical team” decided to cancel the contrast and were going to proceed without telling us
- They forgot to refund us after we cancelled
- We had 3 doctors writing them telling them there is no risk from the contrast and that their “clinical practice is odd as this is not customary practice”
- They agreed to do it but requested an ADDITIONAL blood scan prior
- After paying for the blood scan just to get through things - they told us actually it’s been 8 not 7 days since the scan so we either do the blood work again or we cancel
- A renal specialist told us he deals with the largest imaging organisations in the UK and that oryon was being “unreasonably difficult and testing for something that neither a concern nor significant”
- The 73 year old patient now has a flight to catch, may be suffering from something we are unable to scan for and we are scrambling to find another solution with NO EMPATHY OR CONSIDERATION FOR FINANCIAL, EMOTIONAL, OR CLINICAL WELLBEING of the patient

Avoid these vultures at all costs!!!!

Recommended by my physiotherapist and used on a self-funded basis. Easy to book, quick reception process and professional and sympathetic scanning. Happy to use again.

Just in need for MRI and it was easy to get referral, book the scan quickly no waiting and for quite a good price. The whole scan took only max 20 min. And i got spoiled by radiologist they played music I choose in the headphones 😊

I went for a knee MRI scan today and was very impressed with staff and efficiency. Also, wonderful to get a scan on a Sunday so top marks for that 👏👏

Highly professional, organised and friendly

The booking process was not good.
I had a referral letter that was sent via email and then not accepted. This meant I needed to speak to another doctor as a referral.
The payment part of the booking online was not working so my payment needed to be done over the phone.
The process at Oryon to do the scan was very good with the team providing very good customer service.

Very efficient service. Appointment on time. Radiographer very personable and put me at ease.

Old MRI equipment poor internal ventilation Dirty smelly Blankets cover bad experience
Although the personnel was nice and knowledgeable

Accueil très agréable et aimable . Prise en charge rapide.

After filing in the online form & having a UK based doctor complete the mandatory referral form, I received both an email & text message.
I was able to book a time slot online easily & then my details were double checked by a very polite receptionist/clerk over the phone.
On the day of the appointment I was asked to double check my details again (very thorough) & the MRI operatives were efficient and everything went smoothly.
The web portal allowed me to see my scans easily & zoom in & out (but to be honest I am not an expert so could recognise any issues)
Overall all a reassuring experience

Very professional and friendly radiographers. Equipment and surroundings were immaculate. Instructions re appointment were very clear and booking process very easy.

Friendly staff, efficient service

Todo o processo desde a chegada à clínica, recepção e exame, ocorreram de maneira profissional.

Engaging receptionist, cheerful helpfull radiographer and assistant

I had been referred by my Sports Physio, as I had been unable to get an MRI on the NHS despite suffering my symptoms for 2 years. I am so glad that I went privately.

The clinic is very well located and all of the staff were friendly and caring.

Super professional abd such nice people

Efficiency and ease

All the staff I met were friendly and focussed. The scan was done on time and went smoothly and quickly