Oscar Willow & Co レビュー 

Oscar Willow & Co からの回答

2024年6月20日

Hi Deborah,

Thanks for the feedback and sorry to hear you were not happy with your items.

We have to respectfully disagree that the stones are dull. We have plenty of photos on the product page on our website of what the item looks like and have had many reviews for this item saying how shinny and sparkly they are.

Everyone opinions and expectations are different and we are sorry we did not live up to yours on this occasion.

Thanks,

Chris

Oscar Willow & Co からの回答

2024年6月21日

Hi Aliki,

Thanks for the feedback and sorry we did not live up to your expectations on this occasion.

Thanks,

Chris

Oscar Willow & Co からの回答

2024年6月20日

Hi Michele,

Thank you so much for the great feedback!

We are happy to hear you had a great experience and our tracking system kept you updated every step of the way.

Thanks,

Chris

Oscar Willow & Co からの回答

2024年6月18日

Hi Suman,

Thank you for your feedback and sorry to hear you were not happy with the size of the earrings.

Size can be a personal preference and I have had some customers say the same earrings are too big so it really depends on what type of jewelry you like. As they say beauty is in the eye of the beholder!

To assist with this we have a photo with the size of the earrings on the website and also a photo with the earrings in a persons ear so you can gauge the size of the earrings before you purchase.

Hopefully you will have more luck with you next purchase.

Thanks,

Chris

Oscar Willow & Co からの回答

2024年6月18日 に更新

Hi Louis,

Thanks for the great feedback!

We are very happy to hear you are happy with the service and experience with our store.

Thanks,

Chris

Oscar Willow & Co からの回答

2024年6月10日

Hi Manoj,

Thanks for the great feedback and we are very happy you are happy with our items.

Thanks,

Chris

Oscar Willow & Co からの回答

2024年6月10日

Hi George,

Thanks for the great feedback.

We are happy you liked your item and the experience with our store.

Look forward to future orders from you!

Thanks,

Chris

Oscar Willow & Co からの回答

2024年6月10日

Hi Rebecca,

Thank you for the feedback.

The item you are referring to uses the word 'diamond' as a descriptive word in the advertisement to portray what the item looks like.

There is no mention on the product page that the material used are diamonds. Sorry for the confusion.

Thanks,

Chris

Oscar Willow & Co からの回答

2024年6月9日

Hi Rosie,

Thank you for your feedback and sorry to hear you were not happy with the size of the earrings.

Size can be a personal preference and I have had some customer say the same earrings are too big so it really depends on what type of jewelry you like. As they say beauty is in the eye of the beholder!

To assist with this we have a photo with the size of the earrings on the website and also a photo with the earrings in a persons ear so you can gauge the size of the earrings before you purchase.

Glad to hear you were happy with the speed of the delivery.

Thanks,

Chris

Oscar Willow & Co からの回答

2024年6月8日 に更新

Hi Francis,

Thank you very much for letting us know. 

This is the first we have heard that there was an issue with the delivery of your order and we are very sorry about that.

We have since reached out to you and you have now confirmed that you have received the order as it was incorrectly delivered by the shipping company but they have retrieved it and delivered it to you.

Unfortunately sometimes the shipping companies let us down but I am glad we were able to work through this to ensure you received your beautiful items.

We will always make sure our customers receive the items they ordered and if we can't get an outcome with the shipping company we re-send the order.

Thanks,

Chris

Oscar Willow & Co からの回答

2024年6月5日

Hi Andy,

What a great review! Thank you so much!!

We are over the moon with how happy you are with the our company and the experience you have had. It is what we strive to achieve so it's great to hear when customers appreciate it.

Looking forward to more orders from you in the future!

Thanks,

Chris

Oscar Willow & Co からの回答

2024年6月5日

Thanks for the great feedback!

We are happy to hear you liked the product and the timing it took to be delivered.

Thanks again,

Chris

Oscar Willow & Co からの回答

2024年6月5日 に更新

Hi Patty,

It's very disappointing to see this feedback.

After an email discussion with you before this feedback was left I showed the delivery tracking information that had a photo of your ordered delivered to your front door. You then let me know your friendly neighbour picked it up to keep it safe for you until you returned home.

Being shocked to see this review I contacted you again and you told me the earrings and necklace were delivered, which is what you ordered from our store but not the white pants. I don't sell any clothing as I am a jewelry store!

It seems you have mistaken our store for another business that hasn't delivered your pants and we are getting the blame for it.

Thanks,

Chris

Oscar Willow & Co からの回答

2024年6月2日

Hi Barney,

Thanks for the fantastic feedback.

We are so happy to hear your nieces loved the earrings and necklaces!

Also great to hear that the process to order was easy and delivery fast. Appreciate it so much that you will share us to friends and family.

Thanks,

Chris

Oscar Willow & Co からの回答

2024年6月1日

Hi Sid,

Thanks for the great feedback!

Very happy you like your items.

Thanks,

Chris

Oscar Willow & Co からの回答

2024年6月1日

Hi Leon,

Thank you so much for the great feedback.

It means a lot to hear that the website is easy to navigate and the items were beautifully presented when delivered which is what we try hard to achieve. We think the items are beautiful so glad to hear you think so too!

Thanks,

Chris

Oscar Willow & Co からの回答

2024年5月30日

Hi Ron,

Thanks for the feedback.

We are glad you had a great experience with us and our customer service is what we pride ourselves on!

Thanks,

Chris

Oscar Willow & Co からの回答

2024年5月28日

Hi Laura,

Thanks for the feedback.

Not having a physical store helps us keep our prices as low as possible for our customers to enjoy!

Thanks,

Chris

Oscar Willow & Co からの回答

2024年5月28日

Hi Joseph,

Thanks for the feedback and it's great that you have now heard of our company and you had a great experience!

Thanks,

Chris

Oscar Willow & Co からの回答

2024年5月25日

Hello,

Thank you for the great feedback.

We are so happy you love the item.

Thanks,

Chris