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OTAA からの回答

2025年8月14日

G'day Chris! 🐢🙌

Mate, you’ve just made our day with this ripper 5-star review! We’re stoked you found exactly what you needed in the OTAA lineup and even happier to hear the gear’s going to have you looking sharp as a tack at your function. That range of colours and styles is our pride and joy, and knowing the quality ticked all the boxes for you is ace ⚓👌

Big cheers for shouting out the quick turnaround too, our carrier pigeons are flapping with pride right now. Chris, you’re a true legend for recommending us, and we’ll happily crack that beer in your honour 🍻🦜

Cheers,
The Brothers at OTAA ⚓🌴

OTAA からの回答

2025年6月24日

G'day legend 🦈

Now that’s the kind of review that has us crackin’ a grin and high-fivin’ across the warehouse! If OTAA ties are helping you look “almost-respectable” at work, we call that a bloody miracle in motion 😎⚓

Stoked to hear the quality and construction are hitting the mark — massive cheers for the kind words and the support. We’ll have more ace gear ready when you’re back for round three 🍻

Cheers,
The Brothers at OTAA ⚓🌴

OTAA からの回答

2025年5月4日 に更新

G’day Ann! 🐢

Thanks for your feedback — we’re truly sorry to hear your experience didn’t feel up to scratch. That’s never what we want for any of our awesome customers.

After reviewing your message and checking our records, we wanted to clear a few things up. Our customer service team actually did respond to each of your emails — and we even received replies from you too! 🙌 We confirmed your bow tie order came through Amazon (cheers for that, legend!), but we found no completed order for the Glen Plaid Pocket Square on our end. No charge went through, and no order confirmation was issued — which usually means the transaction didn’t fully process.

Just to be safe, we’ve followed up with you again personally to help sort this out quickly. The Brothers at OTAA are here to get this all wrapped up smoothly for your upcoming event.⛵

We’re bummed this left you feeling disappointed, especially with all those marketing emails flying in while you were waiting. Our auto-parrots 🦜 sometimes squawk a bit louder than intended, but rest assured, our customer service team was absolutely on the case!

We hope this clears things up, and more importantly, we’re stoked to help get you styled in time. Thank you for bringing this to our attention — your voice matters to us, Ann.

Cheers,
The Brothers at OTAA ⚓🌴

OTAA からの回答

2025年5月3日 に更新

G'day Franrd! 🙌

Thanks so much for taking the time to share your feedback — we truly appreciate it and are really sorry to hear about the frustration you’ve had. That’s definitely not the experience we aim to deliver, and we understand how disappointing this must have been for you.

We’ve actually replied to your email 4 times and sent a follow-up as well, all with the return instructions — it’s possible there may be an issue with your inbox or email provider, as our responses haven’t bounced back to us. We totally understand your concern, and we want to make sure things are clear and easy moving forward.

To return the bow tie, here’s a quick guide you can follow. It's also available in our website under the Return Policy page:

Head to our Returns & Exchange page here: https://www.otaa.com/pages/returns

Enter your order number and email address. Follow the prompts to complete your return Once done, please ship your return to:

OTAA HQ
20 Columbia Court, Dandenong South VIC 3175
Australia

You’re welcome to use any shipping method that suits you; USPS, regular mail, snail mail, or the most economical option. Once your return is logged in our portal, any extra time for shipping won’t count against you, so feel free to choose a slower, cheaper method. Shipping costs are typically budget-friendly with a simple envelope or sleeve instead of a box, depending on location. 🚀

Once it lands at OTAA HQ, we’ll have your refund sorted within 7 business days.

We’re here to help, and our goal is to make sure you feel 100% confident shopping with OTAA. If there’s anything else you’d like us to look into or clarify, please don’t hesitate to reach out.

Cheers,
The Brothers at OTAA ⚓🌴

OTAA からの回答

2025年4月14日

G'day Rene! 🦩

Now that’s a review that’s got us grinning from ear to ear! 🙌 Massive cheers for giving OTAA a whirl—we’re stoked your first time with us was such a stellar experience. That racing tie pin must’ve looked like a million bucks (carried in by our champion carrier pigeons 🦜, of course)!

We’re chuffed to hear the packaging, price, and website all hit the mark—and even more thrilled to know you’ll be back. You made our day, legend. Come by anytime for more ace gifts (or a sneaky treat for yourself)! 🍻🎉

Catch you again soon!
The Brothers at OTAA ⚓🌴

OTAA からの回答

2025年4月1日

G'day Dragana!

Crikey, what an epic review! 🦩🙌 You made our day in the best way possible. We're stoked to hear you're loving the quality, design, and price of our OTAA neckties—that’s the triple threat we aim for 🎯👌

Your kind words about our attention to detail and how we treat our legends like you? That means the world to us. And if opening an OTAA package makes you feel like royalty—well, mission accomplished, Your Majesty 🐢👑

Thanks a million for the 5 stars, Dragana! Come back any time for more ace threads, and don’t forget to spread the good vibes 🍻⚓

Cheers,
The Brothers at OTAA ⚓🌴

OTAA からの回答

2025年3月7日 に公開

G’day Phebe! 🦜

Mate, this review just made our day! ⚓🙌 Stoked to hear you had an awesome experience with Max and that he could help you out with that last-minute tie upgrade—talk about a solid win! And a bonus pocket square? That’s just how we roll at OTAA. 😏

Massive cheers for the kind words and for backing OTAA. Can’t wait to have you back for more ace finds!

The Brothers at OTAA ⚓🌴

OTAA からの回答

2025年2月20日

G'day Mostafa! 🦜🙌

Mate, you just made our day! We’re absolutely stoked that your OTAA tie hit the mark and brought that classic style you’ve been hunting for. A proper classic tie deserves a proper legend to wear it—so we reckon it’s a damn fine match! 👌

Massive cheers for the 5-star love! 🍻 Next time you’re after another ace addition to your collection, you know where to find us. Spread the word, and keep rocking that top-notch style!

The Brothers at OTAA 🌴⚓

OTAA からの回答

2025年2月16日

G'day Katya! 🙌

We’re sorry to hear you’re unhappy with our returns process. We understand that international returns can be frustrating, and we never want our customers to feel caught off guard. We aim to be transparent about our policies, and we’re always here to help you navigate any issues.

We’ve requested your information so we can reach out via email and see how we can make things right for you. Our goal is always to ensure that your experience with OTAA ends on a positive note, and we're here to help however we can.

Thanks for your feedback—it’s invaluable in helping us improve.

Looking forward to getting this sorted for you!

Cheers,
The Brothers at OTAA ⚓🌴

OTAA からの回答

2025年2月16日

G'day Lee! 🙌

Cheers for the legendary feedback—two ties in and still going strong! 💪 Stoked you’re loving the selection, quality, and friendly service—that’s how we roll! 🦜

Thanks for calling it first-class all round—absolute music to our ears! When you’re ready to make it a hat-trick, we’ll be here with more stellar styles.

Cheers,
The Brothers at OTAA ⚓🌴

OTAA からの回答

2025年2月15日

G'day Fraser! 🙌

Cheers for the stellar shoutout—brilliant ties and cufflinks with even better service? That’s what we aim for, mate! 💪 Stoked we could fix that minor hiccup with speed and kindness—that’s how we roll!

Thanks for being a legend, Fraser. When you’re ready for more top-tier style, we’ll be here to keep things ace!

Cheers,
The Brothers at OTAA ⚓🌴

OTAA からの回答

2025年2月13日 に更新

G'day Adam! 🙌

Mate, this review is absolute gold—just like your OTAA experience! 💪 Stoked to hear the range, ordering process, and speedy delivery all hit the mark, but it’s the shoutout on our packaging and care that’s got us grinning from ear to ear.

As for running a masterclass—well, we reckon we’ll just stick to crushing it and letting legends like you spread the word. 😉

Thanks for being a part of the OTAA crew, Adam. When you're ready to add more top-notch pieces to your collection, we’ll be here to keep the good times rolling!

Cheers,
The Brothers at OTAA ⚓🌴

OTAA からの回答

2025年2月11日

G'day Debby! 🙌

What an absolutely legendary review—cheers for the kind words! 💪 Stoked to hear our filter options made finding the perfect match a breeze (no wading required! 😉) and that your tie & pocket square are perfectly paired with your dress. That’s next-level coordination!

And massive cheers for the love on our quirky & fun packaging—we always like to add a little extra OTAA magic. ✨ Have an epic time at the wedding, and whenever you’re ready for more stellar finds, we’ll be here to keep things sharp!

Cheers,
The Brothers at OTAA ⚓🌴

OTAA からの回答

2025年2月7日

G'day Wout! 🙌

Massive cheers for the legendary feedback! Stoked to hear our team had your back through the ordering process and that everything arrived on time and looking sharp. 💪 We’re all about those little details, so knowing you appreciated the branding and packaging makes our day!

Thanks for being an ace customer, mate. When you're ready for more great products and awesome service, we’ll be here to keep things top-notch! 👍🏻

Cheers,
The Brothers at OTAA ⚓🌴

OTAA からの回答

2025年1月17日

G'day Gio! 🙌

What an ace review, thank you! Stoked to hear you’re loving the quality of our ties and that they’ve been turning heads with all those compliments. 💪 And a massive shoutout to Ben for being the legend he always is!

We’re thrilled to have you as part of the OTAA family and can’t wait to keep your collection looking sharp. Thanks for making our day, mate!

Cheers,
The Brothers at OTAA ⚓🌴

OTAA からの回答

2025年1月14日

G'day Clay,

Thanks for sharing your feedback with us. We’re really sorry to hear about the sizing issue with your shirt, it’s clear we dropped the ball here, and we truly appreciate you letting us know. This isn’t the experience we aim to provide, and we want to make it right.

We’ve requested your contact details so we can follow up directly and sort out a resolution that works for you. In the meantime, please don’t hesitate to reach out to us at hello@otaa.com for an exchange of the shirt. We’ll get it sorted right away, that’s what we always do for legends like you.

Thanks again for your patience, and we look forward to fixing this up for you.

Cheers,
The Brothers at OTAA ⚓🌴

OTAA からの回答

2024年12月18日

G’day, Taylor!

Thanks so much for sharing this with us, and we truly appreciate the feedback. We’re really sorry to hear the presentation of your bow ties didn’t hit the mark, especially for such a special occasion as your wedding day. That’s not the experience we aim to deliver, and we completely understand how important those final touches are when gifting.

We’d love to work with you to find a resolution that suits your needs, so we’ve requested your details to get in touch. Alternatively, feel free to reach out to us directly at hello@otaa.com—we’re here to assist and get things sorted for you.

Congrats on the big day, by the way—we hope it’s absolutely stellar! 🎉

Cheers,
The Brothers at OTAA ⚓🌴

OTAA からの回答

2024年11月21日

G'day Jo! 🦜🙌

You absolute legend, thank you for the stellar shoutout! We're thrilled you found our ties exceptional and that our customer service got your seal of approval—it’s ace to hear your order came swiftly to the UK. Those carrier pigeons are working overtime! ⚓🐢

We’re chuffed you enjoyed the wrapping and that it gave you a chuckle—OTAA packaging always aims to deliver a bit of flair and fun. You made our day with your kind words, Jo. Can’t wait to see you back for your next fantastic addition!

Cheers and massive thanks,
The Brothers at OTAA ⚓🌴

OTAA からの回答

2024年11月9日

G'day Matthew! 🌴

Thanks for the fantastic feedback, mate. We’re stoked to hear you loved the shirts and found our return process hassle-free. No games here – just ace service to keep legends like you coming back! We can't wait to help you find the perfect fit next time.

Cheers,
The Brothers at OTAA ⚓🌴

OTAA からの回答

2024年11月9日

G'day Simon! 🌴

Cheers for the awesome review, mate! We're stoked to hear you loved the range, quality, and speedy delivery service (our carrier pigeons must be working overtime! 🦜). You’ve made our day, legend. Hope to see you back at OTAA soon for more fantastic finds!

Cheers,
The Brothers at OTAA ⚓🌴