Always really happy with my purchases from Otaku Daily. Good prices and quick delivery, friendly customer service too for when there’s been a delay or something with my items.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Second time getting a package from Otaku Daily and they always pack all my merch so neatly and tightly and wrap almost EVERYTHING in bubble wrap. Absolutely love it.
Pre-ordered an item from here, ended up changing the exact item I got, and customer support was very effective in completing that request. Gave me regular updates during the wait, and it arrived a lit... もっと見る
Spent a load of money buying individual characters and was sent the same one! Very disappointed child after waiting almost 6 months!
企業が回答しました
企業情報
当該企業による記述
Welcome to Otaku Daily, your destination for anime, manga, and VTuber merchandise. Explore authentic products imported from Japan. Choose from our diverse selection of officially licensed items for the highest quality and authenticity. Join us on your anime and VTuber journey today!
連絡先
Otaku Daily Ltd, 66 Paul Street, EC2A 4NA, London, 英国
- admin@otakudailyshop.co.uk
- otakudailyshop.co.uk
4.4
優良
70件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
perfect condition, excellent customer service! i love this store! :)
i ordered a sega choso figure from here and i was shocked to see that this store was one of the only that had this figure and only for £29.99 too! free shipping too!!! it’s safe to say that i was stoked since choso is my fav character and i really wanted a figure of him. so i ordered it in march and since it was a pre-order i knew it would take long. they said they'd ship it out in may once they got it, and they did - i received it at the start of june! the shipping was extremely quick despite it being a long pre-order, and because i was worried how long it would take i emailed the support team and they responded almost immediately and confirmed that it was on the way and i didn't need to worry. the figure itself is perfect and in excellent condition, i am so happy with my purchase and otaku daily is now my new fav store :3 thank you so much!!!! i love you guys you're the best <3
2025年6月9日
自発的なレビュー
Otaku Daily UK からの回答
Hi Helaine,
Thank you so much for this amazing review — it honestly made our whole team smile! 😊 We're so glad you found your favourite Choso figure with us.
We’re thrilled to be your new favourite store — thank you for the support! Hope to see you back soon 🥰
— Otaku Daily UK Team
Absolutely great company
Absolutely great company. I was eagerly awaiting for my order as I pre-ordered back in August 2024 (item was expected to release mid March 2025). I love the way Otaku Daily took extra care with the packaging of my order, other companies need to take note. Item arrived in great condition, not a single bit of damage on the box whatsoever. Very pleased with my order and I will have Ippo Makunouchi to look at to inspire me to crush my goals now! Will be a repeat customer that's for sure!
2025年4月18日
自発的なレビュー
Otaku Daily UK からの回答
Hi there,
Thank you so much for the kind words and for trusting us with your pre-order! We're really glad to hear the figure arrived safely and that the packaging met your expectations — we know how important that is to collectors. It means a lot to us that you’ll be back, and we hope Ippo continues to inspire you to smash your goals 💪
Looking forward to serving you again soon!
— Otaku Daily UK Team
The light stick is perfect—thank you…
The light stick is perfect—thank you for the sweet memo! I’m so excited for Ado’s concert in June!
2025年4月19日
自発的なレビュー
Otaku Daily UK からの回答
Hi Claire,
Thank you so much for your lovely message! We're thrilled to hear the light stick arrived perfectly and that you liked the memo 💖 Ado’s concert is going to be amazing — I hope we will meet in the concert!
— Otaku Daily UK Team
First time order from them
Ordered an Ichiban Kuji from them. You get a video showing what you win (sadly didn’t get the A prize 😭) which I really like.
Items were packaged beautifully and the customer support and updates about my order were amazing. Thank you very much, will be my new go to place for Ichiban Kuji
2025年4月11日
自発的なレビュー
Otaku Daily UK からの回答
Hi James,
Thank you so much for your kind words and for giving us a try with your first Ichiban Kuji order! We're really happy you enjoyed the video reveal and our updates — even if the A prize slipped away this time 😭 We’ll be cheering you on for better luck next round!
Thanks again for the support — it means a lot to us to be your new go-to for Kuji 🙌
— Otaku Daily UK Team
Otaku Daily UK からの回答
Hi Lily，
多謝你咁暖心嘅留言！🥰 能夠同你一樣咁鍾意Chiikawa真係好開心～
你嘅支持對我哋好重要，我哋會繼續努力，帶更多Chiikawa產品俾你！期待你下次再嚟幫襯！💖
— Otaku Daily UK 店主敬上
Very satisfied
I’m so satisfied with my purchase, it’s been a long time waiting but totally worth it. Customer server is so helpful and always quick to answer. Very kind too.
Even delivery was spot on.
2025年3月9日
自発的なレビュー
Otaku Daily UK からの回答
Hi Angelo,
Thank you for your kind review! We're glad you’re happy with your purchase and our service. Your patience and support mean a lot to us. Enjoy your item, and we look forward to serving you again!
Best,
Otaku Daily UK
It is fair price and fast delivery.
2025年3月7日
自発的なレビュー
Otaku Daily UK からの回答
Hi Kwok,
Thank you for your review! We're glad you love our service. We appreciate your support and hope to serve you again soon!
Best,
Otaku Daily UK
Great Store
This store is probably sick and tired of seeing my name coming up on orders, since I feel like I use them a LOT - but they must be doing something right to keep me coming back! Service is always excellent, really great range of hard to find stuff at reasonable prices, shipping is super fast. I’ve only got good things to say about them!
2025年3月5日
自発的なレビュー
Otaku Daily UK からの回答
Hi Keesha,
Thank you so much for your amazing review! We’re definitely not tired of seeing your name – we truly appreciate your support! 😊 It means a lot to us that you enjoy our service, selection, and fast shipping. We’ll keep doing our best to bring you great finds at fair prices. Looking forward to your next order!
Best,
Otaku Daily UK
Great place to get Zoids
I've used Otaku a few times now, and they have never let me down. They ship a few weeks later than Japanese sites, but being patient saved me postage and customs fees. Joey is super helpful, and managed to get my items to me in time for Christmas ! ⭐
2024年12月25日
自発的なレビュー
Otaku Daily UK からの回答
Hi Zaman,
Thank you for your support and kind words! We're glad to hear you're happy with our service and that we could get your items to you in time for Christmas! 🎄😊 We appreciate your patience and are always here to help. Looking forward to serving you again!
Best,
Otaku Daily UK
Great Experience, would highly recommend!
Managed to get the last Ceres Fauna plushie that I could fine at a reasonable price from a UK Seller! Great website that was easy to use, great variety of stock, and awesome free shipping for £20+ spends! Arrived via tracked 48hr Royal Mail delivery too, so extra pros for that! Thank you again, I'd given up hope of getting a Fauna plushie until I found your site! <3
2025年1月22日
自発的なレビュー
Absolutely amazing service
Absolutely amazing service. Great email communication. The figure was well packaged. Genuine figure from Japan. Would highly recommend.
2024年12月26日
自発的なレビュー
Otaku Daily UK からの回答
Hi Miss Lloyd-Jones,
Thank you for your kind words! We’re glad you’re happy with our service, communication, and the quality of your figure. Your support means a lot to us, and we look forward to serving you again!
Best regards,
Otaku Daily UK
Great experience
Great experience! I Preordered an item and it arrived before christmas! Perfect thank you so much! I definitely recommend this company
2024年12月19日
自発的なレビュー
Otaku Daily UK からの回答
Hi Nicole,
Thank you so much for your wonderful review! We’re delighted to hear your pre-order arrived in time for Christmas and that you had a great experience with us. Your recommendation means a lot, and we look forward to serving you again!
Best regards,
Otaku Daily UK
Fantastic Service
Fantastic service!
I ordered two figures, one was in stock and one was a pre-order. I was originally alarmed when I hadn’t heard anything about my order so I reached out to customer service. Joey responded immediately and was extremely efficient and helpful for getting the first half of my order sent out the next day and then getting my pre-order sent out when it came into stock (originally they were going to send both my orders together once both in stock, however I didn’t know this, but it was very promptly rectified)
Both figures came with efficient delivery and properly bubble wrapped for protection.
Would definitely order from here again!
2024年11月15日
自発的なレビュー
Otaku Daily UK からの回答
Hi Liv,
Thank you for your fantastic review! We’re so glad Joey could assist you and ensure your order was handled quickly and efficiently. It’s great to hear both figures arrived safely and well-packaged.
We truly appreciate your support and look forward to serving you again in the future!
Best regards,
Otaku Daily UK
never buying from here again
I pre-ordered an item that wasn’t due until mid-October for release the date I ordered my item was the 2nd of October I waited a whole month for my item to arrive as everyone else had got theirs from other trusted websites but mine never came.
I sent 2 emails to track it and ask when the pre-order order was released and they told me it just arrived at the warehouse and would be sent in 2-3 weeks so I waited the time to be fair with them. Nothing arrived and I then sent another email saying I wanted a refund they never came back to me and I still haven’t got a refund or my item.
I also noticed after I had emailed about this item multiple times they had removed it from their website and I can’t find it at all now.
I won’t be ever ordering off this website again and for a first-time customer I’m devastated with the service.
2024年10月1日
自発的なレビュー
Otaku Daily UK からの回答
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused and understand how frustrating this has been for you.
We’d like to clarify the timeline of your order to ensure transparency. As noted on our website, all pre-orders require 1-3 months for shipment once the item is released. This particular item was scheduled for release at any time within October 2024. When you initially contacted us on October 2nd, we confirmed on October 18th that the item had arrived at our Japan warehouse and informed you to expect a shipping period of 2-3 weeks for its arrival to the UK.
On November 2nd, we received your refund request, and we were fully prepared to respect your preference. Unfortunately, the shipment was delayed due to a customs hold—an issue beyond our control. While this was unforeseen, your parcel has now been delivered, and we were planning to contact you to ask if you still wished to receive the item or proceed with the refund. Our aim was to provide you with the best option as soon as Royal Mail resumed operations on Monday.
We regret that your experience has led to a 1-star review, as we strive to be clear and transparent about our pre-order processes and shipping expectations. We value your feedback and remain committed to resolving this matter to your satisfaction. Please contact us so we can make this right, whether by completing delivery or issuing a full refund as you prefer.
Fantastic product and service
Fantastic product and service. I had 2 custom made hoodies - good quality and speedy delivery. Communication was excellent. I rarely do reviews but both the product and the service were just too good not to.
2024年10月26日
自発的なレビュー
Otaku Daily UK からの回答
Hi Shirley,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with your hoodies, their quality, and our service. Your feedback means a lot, especially since you rarely leave reviews.
We truly appreciate your support and look forward to serving you again in the future!
Best regards,
Otaku Daily UK
Plush pre-order
I pre-ordered some plush which are hard to get a hold of in the UK and they arrived today in perfect condition and well packaged! Customer support were really helpful and quick to reply when I asked for an update on the order previously too! Perfect experience!
2024年9月26日
自発的なレビュー
Otaku Daily UK からの回答
Hi Kizi,
Thank you for your lovely review! We’re so glad your plush pre-order arrived safely and in perfect condition. It’s great to hear that our customer support was helpful and quick to respond.
We appreciate your support and look forward to serving you again!
Best regards,
Otaku Daily UK
Great finds!
Great selection of harder to find anime merch for a decent price also! My preorder came when expected and staff were super friendly via emails ! I would definitely recommend them for other UK anime fans and will be shopping with them again personally in the future :)
2024年9月23日
自発的なレビュー
Otaku Daily UK からの回答
Hi Amy,
Thank you for your great review! We’re delighted you found our selection of anime merch and enjoyed our service. It’s wonderful to hear your pre-order arrived as expected and that you had a positive experience communicating with our team.
We truly appreciate your recommendation and look forward to serving you again soon!
Best regards,
Otaku Daily UK
I’m scared this might be a scam!!!
A Nendoroid I pre-ordered suddenly disappeared from the store, and I didn’t get my money back, I’m scared I’m not going to get it. T_T
2024年8月14日
自発的なレビュー
Otaku Daily UK からの回答
Thank you for your feedback, and we’re truly sorry to hear about your concern.
After checking our records, we were unable to locate any order under your name or email. To assist you further, could you kindly send us an email at [service@otakudailyshop.co.uk] with your order number? This will allow us to check on the status of your pre-order and provide the necessary support.
Please note that if the quota for pre-ordering an item is reached, it may be temporarily removed from our website. However, if you placed an order and would like a refund, we are more than happy to help! Please double-check the store name and reach out to us via email, and we’ll do our best to resolve the issue for you.
We look forward to hearing from you and appreciate your understanding.
Speedy delivery with great service
Great selection of merchandise with incredible pricing. Would highly recommend!!! 10/10
2024年6月3日
自発的なレビュー
Otaku Daily UK からの回答
Hi Emily,
Thank you for your kind words! We’re thrilled you enjoyed our selection, pricing, and speedy delivery. Your recommendation means a lot to us, and we look forward to serving you again!
Best regards,
Otaku Daily UK
Highly recommend!
I ordered a set of Mofusand gachapons from Otaku Daily. They arrived fast and were safely packed. This was the only shop I could get these from in the UK. Price was okay, too and I reached the free shipping threshold. Can only recommend!
2024年4月17日
自発的なレビュー
Otaku Daily UK からの回答
Hi Lena,
Thank you for your kind feedback! We’re so glad you enjoyed your Mofusand gachapons and that they arrived quickly and safely. It’s great to hear you found what you were looking for and took advantage of the free shipping!
We truly appreciate your recommendation and look forward to serving you again.
Best regards,
Otaku Daily UK
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