My claim for a medical emergency in India was settled, however, the handling of the whole case and the overall claims process by AXA as the underwriter was absolutely terrible. I cannot put into words... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My daughter was stuck in Fiji at start of pandemic and had to purchase several flights in succession due to problems with borders closing . This insurance company were great as paid in full for flight... もっと見る
Went with Outbacker for travel insurance to cover my working holiday and encountered a situation where I needed to amend my policy to include winter sports after already arriving abroad. Tomas and Zyr... もっと見る
I needed travel insurance to gain entry to Thailand under new strict rules. Upon emailing Outbacker Insurance, a member named Raquel was incredibly helpful with everything I needed and answered... もっと見る
企業情報
さまざまな外部ソースから提供された情報
The Outbacker Travel Insurance product range has been designed to reduce the price of long haul and backpackers travel insurance without cutting down on the cover! We believe that you deserve to have a quality backpacking insurance policy to protect you on your travels, which is why our cover has been carefully constructed to provide you with specialised backpacker travel insurance that fits your travel needs.
連絡先
4.0
ほぼ満足
1031件のレビュー
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Spoke to a lovely lady on the phone…
Spoke to a lovely lady on the phone helped us book our insurance quick an easy
2024年6月3日
Decent
Didn’t take long to get through to a person instead of an automated response and never on hold for long. Also really helpful with getting exactly what I needed done
2024年5月24日
Outbacker Insurance からの回答
Thank you for reviewing our services, we’ll pass your feedback onto Roozbeh to let him know you are happy with the service he provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
We wish you will have a great time during your trip.
Easy to extend policy and friendly…
Easy to extend policy and friendly customer service rep
2024年5月23日
Helpful and easy process to book travel insurance
Spoke with Muskaan today to help me with my travel insurance policy, she answered all questions I had, was professional, knowledgeable and friendly.
2024年5月20日
Outbacker Insurance からの回答
Thank you for reviewing our services, we’ll pass your feedback onto Muskaan to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
We wish you will have a great time during your trip.
Great backpacker insurance on a one way ticket
I have yet to start my trip however having a few phone calls with their advisors have made the process very simple.
I am going travelling for 6 months + and purchased backpackers insurance through another company to then realise that it didn't cover you if you did not have a return flight booked. After calling Outbackers insurance they assured me I am fully covered without requiring a return flight having been booked and that I can extend it during my journey if needed.
So far great experience, would reccomend.
2024年5月8日
very easy second time used
2024年5月8日
Very easy to set up the insurance and…
Very easy to set up the insurance and very clear on what is covered.
2024年5月3日
so far so good hope i dont need to claim
2024年3月23日
Great insurance policies
Great insurance policies, response from staff is so fast if you ever have a questions. I decided to travel further than originally planned so asked if I could upgrade my policy to cover that place and it was so easy and hassle free due to the amazing work of the staff at outbackers. Thank you so much!
2024年3月18日
自発的なレビュー
Very helpful call handler
Very helpful call handler . Easy and quick to sort out some changes for my son
2024年3月13日
Very friendly interface with staff
Very friendly interface with staff. Have previously used this insurance company and had no problem settling a claim
2024年3月6日
Outbacker Insurance からの回答
Thank you for reviewing our services, we’ll pass your feedback onto Nicky to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
We wish you will have a great time during your trip.
Professional and efficient customer service
Phone was answered quickly. Person who took the call was professional and helpful.
2024年3月1日
Easy to navigate t…
Easy to navigate the website and look through the terms and conditions and select the necessary additions for my policy.
2024年2月25日
Customer Service
We had specific questions about the policy coverage and adding alternative authorised contacts to discuss the policy and were very satisfied with the prompt response that put our minds at rest
2024年2月20日
Very polite
Very polite, and efficient customer service on behalf of Roozbeh. My issue was sorted within a minute.
2024年2月19日
Outbacker Insurance からの回答
Thank you for reviewing our services, we’ll pass your feedback onto Roozbeh to let him know you are happy with the service he provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback.
Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
Impossible to get in touch with anyone.
2024年2月15日
Outbacker Insurance からの回答
Thank you for your review.
While our emergency medical support is available 24 hours a day, all other services are provided Monday to Friday, 9am to 5am (UK time).
If you need to speak to sales or customer service, use the details at https://www.outbackerinsurance.com/contact.php - e-mails are usually answered within 1 working day and calls within 5 minutes.
If you need to register a claim the best way is to do so online via our customer zone, you can also do so via phone (in the hours noted above) - see https://www.outbackerinsurance.com/claims.php for more information.
Polite, Responsive Customer Service
The customer representative responded quickly and provided me with the answer that I needed. Polite, responsive customer service.
2024年2月6日
自発的なレビュー
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プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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