My claim for a medical emergency in India was settled, however, the handling of the whole case and the overall claims process by AXA as the underwriter was absolutely terrible. I cannot put into words... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My daughter was stuck in Fiji at start of pandemic and had to purchase several flights in succession due to problems with borders closing . This insurance company were great as paid in full for flight... もっと見る
Went with Outbacker for travel insurance to cover my working holiday and encountered a situation where I needed to amend my policy to include winter sports after already arriving abroad. Tomas and Zyr... もっと見る
I needed travel insurance to gain entry to Thailand under new strict rules. Upon emailing Outbacker Insurance, a member named Raquel was incredibly helpful with everything I needed and answered... もっと見る
企業情報
さまざまな外部ソースから提供された情報
The Outbacker Travel Insurance product range has been designed to reduce the price of long haul and backpackers travel insurance without cutting down on the cover! We believe that you deserve to have a quality backpacking insurance policy to protect you on your travels, which is why our cover has been carefully constructed to provide you with specialised backpacker travel insurance that fits your travel needs.
連絡先
4.0
ほぼ満足
1031件のレビュー
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Helpful and efficient
Tomas was so incredibly helpful and Outbackers were really reasonable with our ask. I can highly recommend Outbackers.
2024年1月22日
自発的なレビュー
Outbacker Insurance からの回答
Thank you for reviewing our services, we’ll pass your feedback onto Tomas to let him know you are happy with the service he provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
Quick easy phone call
Quick easy phone call with a friendly, helpful voice able to confirm my query quickly, putting me at ease. Thank you Charlie!
2024年1月19日
Outbacker Insurance からの回答
Thank you for reviewing our services, we’ll pass your feedback onto Charlie to let him know you are happy with the service he provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
Add additional cover to policy
Wished to add additional cover to my policy and they made it very easy and looked at all options for me. Easy to add on for the rest of my trip whist travelling. Very helpful and good service.
2024年1月18日
Great experience booking travel…
Great experience booking travel insurance for my daughter. The person i spoke to you was very friendly and knowledgeable, was able to answer all bar one of the the (many) questions I had. The question they weren't sure about they consulted with colleagues without leaving me on hold indefinitely and came back with the information I needed. Not had experience of the claims service but hopefully it will be just as efficient.
2024年1月16日
Great experience in purchasing the…
Great experience in purchasing the policy, sales advisor was excellent and helpful.
2024年1月10日
Really friendly and helpful
Really friendly and helpful - Nicky was fantastic and made the process really understandable and smooth!
2024年1月9日
Super helpful and clear
2024年1月8日
Communication and paperwork is…
Communication and paperwork is excellent; only just taken insurance out so no experience of claims process
2023年12月30日
Easy sorted
2023年12月27日
Clear and informative
easy to use, informative. Small wording around policy was not 'sneaky' and instead quite clear.
2023年12月18日
Really understanding and helpful
Really understanding and helpful. I have used this insurance company twice and it’s always been great - best prices on the market aswell especially for backpackers.
I had a problem with cutting my trip short and the customer service was quick to respond and really helpful. I really appreciate it, thank you!
2023年12月5日
自発的なレビュー
Would not recommend
Would not recommend.
Communication very poor, delayed and contradictive.
I was diagnosed by a doctor with chronic knee pain and further diagnosed by a physiotherapist with Patella Femoral Pain Dysfunction. I suffer with daily activities of simply walking up stairs and squatting movements and have constant aches and pain.
After providing 3 doctors reports, 2 physiotherapy referrals, and two physiotherapy reports, this company says I can wait until I'm home which they know won't be for a a couple of years.
They say they only see physio acceptable if pain has persisted for several months following the procedure of the NHS physio referrals...however they've been informed this pain has be present now for 6 months.
So now, they simply keep responding saying it's not a medical emergency.
They are doing all they can not to help assist me with treatment. Including ignoring my update medical reports from doctors.
I've had to pay for physio sessions out of my own pocket so I can get back to working.
2023年12月5日
自発的なレビュー
Outbacker Insurance からの回答
Thank you for your review.
We are sorry to hear about this unfortunate event, and hope you are recovering well. We have contacted our Emergency Medical Team, who have informed us that they have advised on multiple occasions that you would need to send them a medical report, detailing the referral and requirement for physiotherapy.
Once all documentation was received, and in accordance with your policy Terms and Conditions, they have advised you that the physiotherapy would not be covered on a private basis as it was not a medical emergency and you should have been opting to undergo treatment under the reciprocal health agreement.
They have also offered you a compensation due to poor communication, which you have accepted.
They have confirmed they have logged a complaint on your behalf, and they will contact you accordingly, once the complaint review is completed.
If you require any further assistance, please let us know.
This was so easy to follow
This was so easy to follow. Documents sent via email promptly. Best site I have found and I have been researching thoroughly
2023年11月29日
Super helpful and efficient
Super helpful and efficient! Answered my query clearly in less than 2 minutes!
2023年11月17日
Bradley was extremely helpful and…
Bradley was extremely helpful and answered a number of questions, made me feel comfortable and confident in the insurance package.
2023年11月6日
Outbacker Insurance からの回答
Thank you for reviewing our services, we’ll pass your feedback onto Mikhala to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback.
Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
Outbacker Insurance からの回答
Thank you for reviewing our services, we’ll pass your feedback onto Nicky to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
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プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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