Excellent service. I’ve always had trouble finding wide fit shoes. Oxendales has plenty of really good options. And their customer service is on point. When one of my deliveries was delayed, they refu... もっと見る
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Great customer service, always a great shopping experience. I dealt with Rachel McAuley over the chat for something I needed changed on my account. Rachel got it done very quickly for me, thanks so... もっと見る
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The company are selling carpets that cannot be hoovered!, I would need to do this with pets in the house, the manufacturer are quick to say ' it's machine washable ', how many of people have a machine... もっと見る
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My experience was made pleasant by the agent I dealt with. She was really helpful. I tried changing the colour of my purchase but was unable to, even though I got in touch within the first hour of or... もっと見る
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企業情報
当該企業による記述
You can find us at www.oxendales.ie Ireland's longest established home shopping company, just for you in sizes 8-32. Fashionable women's clothing and everything you need for your Home and Garden. Order online - delivery in Ireland
連絡先
2.2 Woodford Business Park, Santry, Dublin 17, D17 W995, Dublin, アイルランド
- 01 8300 600
- CustomerService@Oxendales.ie
- oxendales.ie
4.5
優良
935件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Help with account
Had an issue with updating my account - was dealt with very promptly!
2025年7月18日
自発的なレビュー
Oxendales からの回答
Hi Sharon,
Thank you for your feedback!
We’re glad to hear your issue was resolved promptly. If you ever need anything else or have more questions, we’re always here to help.
Thanks again for taking the time to leave a review!
Best regards,
Oxendales Team.
I placed an order a couple of days ago
I placed an order a couple of days ago, it arrived this morning! I couldn’t believe how prompt the service is.
10 out of 10 for service and I loved the product. I will have no problem ordering from Oxendales again.
2025年7月18日
自発的なレビュー
Oxendales からの回答
Hi Toinette,
Thank you so much for your kind words!
We're thrilled to hear your order arrived so quickly and that you loved the product. Providing great service is what we aim for, so it’s fantastic to know we hit the mark.
We really appreciate your support and look forward to welcoming you back to Oxendales again soon!
Best regards,
Oxendales Team.
Very helpful
I was very pleased with the support I had received from Cody O’Connor. She was extremely helpful as I was having problems with the delivery services. Her communications was excellent throughout the process.
2025年7月10日
自発的なレビュー
Oxendales からの回答
Hi Pauline,
Thank you for sharing your positive experience! We’re so glad to hear that Cody was able to assist you and resolve your delivery issues. We take pride in having team members who are not only helpful but also excellent communicators. Your feedback means a lot to us, and we’ll be sure to pass it along to Cody. Thanks again for choosing us—we’re always here to help!
Regards
Oxendales Team.
Oxendales.ie
I am very happy to be a customer of Oxendales and if you have a problem, they are always there to help. They have wonderful quality products at competitive prices and you can spread the cost of your repayments.
2025年7月15日
自発的なレビュー
Oxendales からの回答
Hi Patricia,
Thank you so much for your kind review! We’re thrilled to hear you’re happy with both our products and the support we provide. It’s always our goal to offer great quality at competitive prices while making shopping as easy and flexible as possible for our customers. We truly appreciate your feedback and your loyalty. If you ever need anything, we’re always here to help!
Regards
Oxendales Team.
Lovely clothes and excellent customer service
Oxendales have a great selection of clothes and their sales offer great value. Their customer service is excellent, I have been shopping with them for years and highly recommend them
2025年7月11日
自発的なレビュー
Oxendales からの回答
Hi Margaret,
Thank you so much for your fantastic review! We're delighted to hear that you've been enjoying our selection and finding great value in our sales. It's especially rewarding to know you've been a loyal customer for years — your support means the world to us.
Have a lovely weekend!
Regards
Oxendales Team.
I emailed Oxendales customer service…
I emailed Oxendales customer service with a query and the response was very quick, my query was responded to in a professional manner.
2025年7月9日
自発的なレビュー
Oxendales からの回答
Hi Robert,
Thank you for your 5 star review.
I am delighted to hear you are happy with our customer service.
I have passed your kind comments to the agent and her manager❤️
We hope your enjoying the sunshine ☀️
Best Regards,
Katelynn~Oxendales Team 😁
Helpful in every way
2025年7月10日
自発的なレビュー
Oxendales からの回答
Hi Mairead,
Thank you for your 5 star review.
I am delighted to hear you are happy with our customer service.
I have passed your kind comments to the agent and her manager❤️
We hope your enjoying the sunshine ☀️
Best Regards,
Jade~Oxendales Team 😁
The agent was incredibly helpfully and…
The agent was incredibly helpfully and is helping solve the issue
2025年7月9日
自発的なレビュー
Oxendales からの回答
Hi Denise,
Thank you so much for your 5stre review!
I am delighted to hear you are happy with our Customer Service.
I have passed your kind comments on to the agent her manager.
We look forward to hearing from you again soon ❤️
Best Regards,
Jade~Oxendales Team
Helpful and to the point
2025年7月8日
自発的なレビュー
Oxendales からの回答
Hi Ciara,
Thank you for your 5star review!
I am delighted to hear you are happy with our customer service.
I have passed your lovely comments on to Aoibhe and her manager.
We look forward to hearing from you again soon! ❤️
Best Regards,
Jade~Oxendales Team 😁
Very impressed with customer service …
I received great assistance from Rachel with some issues I had using a promotion code. Rachel was very patient as it was my first time visiting the site, & all my queries were resolved.
2025年7月7日
自発的なレビュー
Oxendales からの回答
Hi Lorraine,
Thank you for your 5star review!
I am delighted to hear you are happy with our customer service.
I have passed your lovely comments onto Rachel and her Manager.
We look forward to hearing from you again soon ❤️
Best Regards,
Jade~Oxendales Team 😁
Would definitely recommend
Bought 2 beds, both really good price, they arrived within 2 weeks, didn't get pre warning about delivery day but could track online really nice delivery man made up for no warning about delivery, excellent quality beds, will definitely be buying more from this website highly reccomend
2025年7月7日
自発的なレビュー
Oxendales からの回答
Hi Lisa,
Thank you for your 5star review!
I am delighted to hear you are happy with our products.
We look forward to all your future orders.
Best regards,
Jade~Oxendales Team ❤️
Oxendales からの回答
Hi Lisa,
Thank you for your 5star review!
I have passed your lovely comments on to Rachel and her Team Lead.
We look forward to hearing from you again soon.
Best regards,
Jade~Oxendales Team 😁
Oxendales からの回答
Hi Gemma.
Thank you for your 5star review.
I am delighted to hear you are happy with our Customer Service!
I have passed your lovely comments on to the agent and her manager.
Best Regards,
Jade~Oxendales Team❤️
Fastway couriers used beware
Beware, Oxendales use FastWay couriers. My estimated delivery date was today, no sign of the order, I'm hoping Fastway didn't just leave it on the doorstep for any passers-by to take. I wasn't provided any option to direct the courier where to leave the parcel in a safe place, no tracking number for fastway was provided and nothing to indicate it was shipped directly from the manufacturer.
2025年6月26日
自発的なレビュー
Oxendales からの回答
Hi Rachel,
We're sorry to hear of your recent experience with Oxendales.
We would like to look into this for you. Please can you email us at customer.service@oxendales.ie with your customer account number, name, full address, Trust Pilot ID and the details of the query in the email.
Please include the words Trustpilot in the subject line to help us identify your email in a timely manner.
Kind regards~
Oxendales Team
Professional Customer Service
Very proactive customer service support. Provided clear explanation on delivery delay.
2025年6月26日
自発的なレビュー
Oxendales からの回答
Hi,
Thank you for your 5 star review.
I am delighted to hear you are happy with our Customer Service.
We look forward to hearing from you again
Best Regards,
Jade~Oxendales Team ❤️
Super easy to follow instructions
Super easy to follow instructions. Fast response
2025年6月25日
自発的なレビュー
Oxendales からの回答
Hi Michelle,
Thank you for your 5 star review!
We look forward to hearing from you again soon.
Have a lovely day!
Best Regards,
Jade~Oxendales Team ❤️
I had a problem with an order (not…
I had a problem with an order (not received, tracking not moved for weeks, etc) so had an online chat with Rachel, who dealt with the matter perfectly; she was quick, efficient, effective and friendly - all round just an excellent service from Rachel.
2025年6月24日
自発的なレビュー
Oxendales からの回答
Hi Marcella,
Thank you for your 5 star review.
I am delighted to hear you are happy with our customer service.
I have passed your lovely comments on to Rachel and her Team Lead.
We look forward to your future orders.
Best Regards,
Jade~Oxendales Team ❤️
Very quick and helpful response to…
Very quick and helpful response to email query.
2025年6月23日
自発的なレビュー
Oxendales からの回答
Hi M,
Thank you for your 5 star review.
I am delighted to hear you are happy with our customer service.
We look forward to hearing from you again soon.
Best regards,
Jade~Oxendales Team ❤️
Don't hoover?
The company are selling carpets that cannot be hoovered!, I would need to do this with pets in the house, the manufacturer are quick to say ' it's machine washable ', how many of people have a machine big enough?, a joke really,but customer service girl was absolutely brilliant 👏
2025年6月23日
自発的なレビュー
Oxendales からの回答
Hi Pauline,
Thank you for your review.
I am sorry to hear you were not happy with your item.
I can see since this has been resolved with our Customer Service Team.
I have passed your lovely comments onto Aoibhe and her Team Lead.
Best regards,
Jade~Oxendales team!
Very very Worst delivery service..
Very very Worst delivery service... sister ordered shoes for our mother for family wedding...
THREE weeks later they showed up..
would NOT RECOMMEND THIS COMPANY TO ANYBODY
2025年6月2日
自発的なレビュー
Oxendales からの回答
Hi,
We're sorry to hear of your recent experience with Oxendales.
We would like to look into this for you. Please can you email us at customer.service@oxendales.ie with your customer account number, name, full address, Trust Pilot ID and the details of the query in the email.
Please include the words Trustpilot in the subject line to help us identify your email in a timely manner.
Kind regards
Oxendales Team
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