This is a scam. Not only do you not receive what you order, they charge a subscription without you knowing or signing up. Luckily I checked my account and they only stole once. Will report to my bank... ãã£ãšèŠã
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Delivery was delayed but in the end everything arrived and I received what I ordered. But the sting in the tail was that I was told AUD$98.98. When I received my bank statement I was also charged an... ãã£ãšèŠã
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Being charged twice for one product and they say they are raising awareness for people to consolidate their purchasesâŠ.. I only ordered one product, I only wanted one product, and apparently because... ãã£ãšèŠã
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This company added an additional charge of $30 after the checkout had taken place. No warning whatsoever. My bank fraud dept rang me to query what seemed to be a card scam. The amount quoted was no... ãã£ãšèŠã
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STAY AWAY FROM THIS COMPANY
STAY AWAY FROM THIS COMPANY. THEY ARE FRAUDULENT SCAMMERS. I wish Product review introduces zero stars and negative rating since ozerty doesnt deserve even a 1 rating. I had added a $25 product in my card and inputted my payment details and when I clicked proceed, it asked me to buy an insurance for the product which was more than the product value so I cancelled the transaction immediately but they still went ahead and took the money. Shipping was free but charged $29 as eco charges for a $25 product so the total cost is $55. Reached out to them immediately when I received the order email and they refused to cancel the order stating its processed which is a lie. Their shipping timeframe was 19 to 21 days. Have reported to the bank and have changed my card details.
2025幎6æ19æ¥
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ozerty-australia.com ããã®åç
Hi,
Iâm truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesnât match what you initially expected.
Weâd like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
Weâre here to help and would be happy to resolve this with you.
Kind regards,
Scam business set up a monthly direct debit
Bought a chicken coop door. It did arrive but was faulty/not working. Was very difficult but I did get a replacement sent. The bank then notified that they blocked my card because this was a known scam business. They had charged me $14 in another transaction, plus set up a MONTHLY direct debit for the full purchase price. Then the item failed a month later. :(
2025幎4æ15æ¥
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ozerty-australia.com ããã®åç
Hi Dean,
Iâm truly sorry to hear that your experience with us hasnât been positive. Thatâs never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-australia.com, weâd be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Unauthorised charge
I selected two products to qualify for free postage, only to be hit with an unexpected eco charge that ended up costing more than my order. This fee wasnât displayed at the final checkout, so it was an unwelcome and unauthorised charge to my credit card.
2025幎6æ15æ¥
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ozerty-australia.com ããã®åç
Hi Michelle,
Iâm truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesnât match what you initially expected.
Weâd like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
Weâre here to help and would be happy to resolve this with you.
Kind regards,
They said my delivery failed!!
They said my delivery failed!!! my parcels go to ppost office and they send a card for me to pick up so how could the delivery fail? Still waiting and its been over 2 weeks ... I have contacted them but they are not answering now... :(
2025幎5æ26æ¥
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ozerty-australia.com ããã®åç
Hi Dawn,
Iâm truly sorry to hear that your experience with us hasnât been positive. Thatâs never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-australia.com, weâd be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
So disappointed
So disappointed. My son saved to buy some magnets with his own money. Unknowingly he was charged an "eco-charge" of nearly the same price as the item. They said they would refund if we posted it back to China, but that is only for the item and not the nearly $30 eco fee!
2025幎6æ13æ¥
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ozerty-australia.com ããã®åç
Hi Tracy,
Iâm truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesnât match what you initially expected.
Weâd like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
Weâre here to help and would be happy to resolve this with you.
Kind regards,
Thieves, stay away!
Like almost everyone else on here, I fell for the excellent reviews on the Ozerty website and did not check trust pilot. I saw there was an 'eco-charge' but never expected it to be more than my order!!!! There was never any information about the cost of this charge until after I authorised a payment of $26.45 and found an extra $29.95 was added. Thieves! Now trying to dispute with my bank.
2025幎6æ14æ¥
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ozerty-australia.com ããã®åç
Hi Felicity,
Iâm truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesnât match what you initially expected.
Weâd like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
Weâre here to help and would be happy to resolve this with you.
Kind regards,
RIPOFF ALERT
Re: Order OZ26106AU 3/6/25 Order $37.47 , charged $67.42 This company is a scam. They charged me a $29.95 "service fee" because I didn't spend $40 - despite advertising free postage - it's in their very small print! Don't deal with them. Unethical, deceitful and a complete ripoff. When you place an order, you don't get an invoice or a confirmation email. It's only when you check your bank statement that you find out about the extra $29.95. When you email them, they tell you it's a 'service fee" because you spent less than $40 and refer you to their T&C's. I emailed them immediately (within a few hours) to cancel the order and they said it was "too late" because they have an automated order system, but that I could return the goods when I received them. When I tried to return them them, they said I had to pay for the postage (they estimated ANOTHER $30) and I knew that they would only return my $37.47 if I was lucky and not the service fee, so I'd then be out of pocket $59.95. They've covered all the angles! I'm going to try to dispute with my bank, but I'm not optimistic! STAY AWAY FROM OZERTY!!!
2025幎6æ3æ¥
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ozerty-australia.com ããã®åç
Hi Liz,
Iâm truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesnât match what you initially expected.
Weâd like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
Weâre here to help and would be happy to resolve this with you.
Kind regards,
This page is a huge scam
This page is a huge scam - do not buy from them. Bought an item for $26 and they charged me an extra $30 on top. Then I requested a refund because the item was absolutely terrible and the website said 20 day refund policy. But I would need to pay $30 shipping to send it back to china. Stay away from them
2025幎6æ12æ¥
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ozerty-australia.com ããã®åç
Hi Lumi,
Iâm truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesnât match what you initially expected.
Weâd like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
Weâre here to help and would be happy to resolve this with you.
Kind regards,
Stole my credit card details immediately
Stole my credit card details and tried to use them from France. Citi was very quick to pick it up as fraud. (5 minutes after transaction)
Never ever use this website or buy anything from it. It is complete fraud.
2025幎6æ12æ¥
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ozerty-australia.com ããã®åç
Hi Ian,
Iâm truly sorry to hear that your experience with us hasnât been positive. Thatâs never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-australia.com, weâd be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Chinese thieves
These guys are Chinese thieves, avoid if you can. Will cheat you on evry step and then blame it on your lack of attention - 'were sorry that you didn't notice that we will charge you $40 more than we said we were going to'. On the top of that they send a Chinese imitation of a product you thought you were buying. And then send you an email back saying that they will give you $10 back if give them 5 stars review. It's a joke!
2025幎6æ5æ¥
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ozerty-australia.com ããã®åç
Hi Luka,
Iâm truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesnât match what you initially expected.
Weâd like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
Weâre here to help and would be happy to resolve this with you.
Kind regards,
Bought a $13 product...charged $60.93âŠ
Bought a $13 product...charged $60.93 extra!!!!!! WILL NEVER use again.
2025幎5æ23æ¥
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ozerty-australia.com ããã®åç
Hi Carol,
Iâm truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesnât match what you initially expected.
Weâd like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
Weâre here to help and would be happy to resolve this with you.
Kind regards,
Donât ever buy from them
Donât ever buy from them. The reviews are obviously fake because I have tried to leave a terrible review about six times and it always disappears within seconds. The adds are very misleading and the products are terrible quality and sometimes not even what they claim to be. Cheap and nastily made.better of to get things of Temu.
2025幎4æ10æ¥
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ozerty-australia.com ããã®åç
Hi Muckle,
Iâm truly sorry to hear that your experience with us hasnât been positive. Thatâs never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-australia.com, weâd be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Its probably legal but dishonest to theâŠ
Its probably legal but dishonest to the point of being a scam. I'm annoyed I fell for it. I knew it but thought that I'd agreed a price but the extra 100% appeared straight away. Deal with bigger online names only. Pay the extra and avoid these shysters.
2025幎5æ26æ¥
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ozerty-australia.com ããã®åç
Hi Mark,
Iâm truly sorry to hear that your experience with us hasnât been positive. Thatâs never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-australia.com, weâd be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
This company is indeed a scam as perâŠ
This company is indeed a scam as per customer's reviews. My first time to fall to these lowlifes who prey on unsuspecting and trusting customers.
I bought a denture solution wrongly as I thought it was a false teeth, however, I don't wear one yet. This company uses ozerty.co.nz. They priced the item I bought at NZD22 with a discount code they've sent at 15%. So, my card was supposed to be debited with only NZD18.70. Alas, when I checked my card, I was debited with NZD49 without my consent. This is simply THEFT by this company.
I will report this to the Commerce Commission because this is WRONG and VIOLATES the FAIR TRADING ACT of 1986. Shame on this company.
2025幎5æ25æ¥
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ozerty-australia.com ããã®åç
Hi Marilou,
Iâm truly sorry to hear that your experience with us hasnât been positive. Thatâs never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-australia.com, weâd be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
non disclosed fees = robbery
Add on non disclosed fees after checkout. Low life criminals.
2025幎5æ25æ¥
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ozerty-australia.com ããã®åç
Hi Michael,
Iâm truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesnât match what you initially expected.
Weâd like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
Weâre here to help and would be happy to resolve this with you.
Kind regards,
Do not buy from this company
Do not buy from this company, it's a scam - they charge extra 'eco charges' without telling you and there's nothing you can do about. Their so-called '24 hour customer service turnaroud' is also a scam as I was unable to get hold of them. I rarely fall for things like this so annoyed with myself - stay away, everyone!
2025幎5æ24æ¥
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ozerty-australia.com ããã®åç
Hi Tor,
Iâm truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesnât match what you initially expected.
Weâd like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
Weâre here to help and would be happy to resolve this with you.
Kind regards,
Ozerty scam website
Ozerty scam website. I bought a watch with free shipping total came to $18.49 and no mention of any services fee. Then you click pay and then after the transaction goes through, you get a confirmation email with a new total of $48.44 because they have added a $30 services charge. So I check my bank and sure enough $48.44 has been taken.
I immediately sent an email to cancel my order and of course no reply.
I have now contacted the bank and hope to get my money back.
Never again will I deal with these thieves.
2025幎5æ22æ¥
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ozerty-australia.com ããã®åç
Hi Graham,
Iâm truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesnât match what you initially expected.
Weâd like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
Weâre here to help and would be happy to resolve this with you.
Kind regards,
Initially I thought I'd been scammed asâŠ
Initially I thought I'd been scammed as extra charges were added to the purchase price. In reality the price of my purchase was too cheap. So I tracked my product as it traveled around the world and it was clear extra charges were needed for delivery. So I accepted this as reasonable. My purchase did arrive some 4 weeks later. So I wasn't really scammed. BUT here today and a month after my delivery OZERTY deducted from my card $59.85Au and $1.80 intfee for whonosewhat. Wasn't me. So Card is now canceled, dispute lodged and based on my/this experience I can call OZERTY A SCAMMER. So sad these ppl exist in this world.
2025幎5æ23æ¥
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ozerty-australia.com ããã®åç
Hi Julee,
I understand how concerning unexpected recurring charges can be, and Iâm very sorry for any confusion.
If you reach out to our support team at contact@ozerty-australia.com, weâd be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
Weâre here to help.
Kind regards,
Charged me a $25 processing fee on aâŠ
Charged me a $25 processing fee on a $23 pair of gloves without disclosing it âŠâŠ.. do not deal with this company, Iâm going to take them to court , absolutely disgraceful behaviour
2025幎5æ22æ¥
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ozerty-australia.com ããã®åç
Hi Stephen,
Iâm truly sorry to hear that your experience with us hasnât been positive. Thatâs never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-australia.com, weâd be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
DO NOT BUY ANYTHING ON THIS WEB, THEY'RE SCAM. CHANCES ARE RIDICULOUS. THEY TOOK MY ACCOUNT $35 EXTRA.ð.
2025幎5æ19æ¥
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ozerty-australia.com ããã®åç
Hi Ayan,
Iâm truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesnât match what you initially expected.
Weâd like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
Weâre here to help and would be happy to resolve this with you.
Kind regards,
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