This is a scam. Not only do you not receive what you order, they charge a subscription without you knowing or signing up. Luckily I checked my account and they only stole once. Will report to my bank... ãã£ãšèŠã
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Delivery was delayed but in the end everything arrived and I received what I ordered. But the sting in the tail was that I was told AUD$98.98. When I received my bank statement I was also charged an... ãã£ãšèŠã
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Being charged twice for one product and they say they are raising awareness for people to consolidate their purchasesâŠ.. I only ordered one product, I only wanted one product, and apparently because... ãã£ãšèŠã
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This company added an additional charge of $30 after the checkout had taken place. No warning whatsoever. My bank fraud dept rang me to query what seemed to be a card scam. The amount quoted was no... ãã£ãšèŠã
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DO NOT TRUST
DO NOT TRUST! SCAM - They will charge you double and never contact you. Hidden fake charges.
positive reviews on here I would assume are fake given their consistency and time frame.
2025幎5æ19æ¥
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ozerty-australia.com ããã®åç
Hi Danny,
Iâm truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesnât match what you initially expected.
Weâd like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
Weâre here to help and would be happy to resolve this with you.
Kind regards,
Beware this company charges anâŠ
Beware this company charges an indiscriminate "fee" on top of your normal order if below a minimum of $40.
You have to "add" another order and request a refund - and get charged a second time....
2025幎5æ17æ¥
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ozerty-australia.com ããã®åç
Hi Ruth,
Iâm truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesnât match what you initially expected.
Weâd like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
Weâre here to help and would be happy to resolve this with you.
Kind regards,
Unauthorized transaction
Today I am contacted by my bank asking confirmation for unauthorized transaction. Ozerty took my money from my bank card without any transaction I made with them. Ozerty is fraud and scammer!!
Date 13/05/2025 at 11:41pm (Syd/Melb time)
Amount AUD 59.61
Paid To OG1* OZERTY.AU-IF23AZH +14076781212 USA
Card Number xxxxx
2025幎5æ14æ¥
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ozerty-australia.com ããã®åç
Hi Rudi,
I understand how concerning unexpected recurring charges can be, and Iâm very sorry for any confusion.
If you reach out to our support team at contact@ozerty-australia.com, weâd be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
Weâre here to help.
Kind regards,
Stay away from this site !!
Stay away from this site !!! Said it was a nz site but really China a $20product then a extra $30 added and taken from card after I clicked pay :( found the exact same product on temu for $3
2025幎4æ30æ¥
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ozerty-australia.com ããã®åç
Hi,
Iâm truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesnât match what you initially expected.
Weâd like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
Weâre here to help and would be happy to resolve this with you.
Kind regards,
THIS COMPANY IS A FRAUD!!!!!!!!!!!!!
THIS COMPANY IS A FRAUD!!!!!!!!!!!!!
They make you think that your purchase is a certain amount then when you present your card they add to the payment an extra 45 dollars service fee. And donât bother asking to cancel your order because itâs never going to happen. They also pretend to be an Australian company when theyâre not. My order is apparently coming from Dubai. Why the hell would I want to buy something from Dubai????
2025幎5æ3æ¥
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ozerty-australia.com ããã®åç
Hi,
Iâm truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesnât match what you initially expected.
Weâd like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
Weâre here to help and would be happy to resolve this with you.
Kind regards,
Hidden charges which you find out too late.
Order subject to eco-charge - what and how much is it you will find out in confirmation email and not a chance to get it back.
I called that hidden charges and asked for refund few minutes after I have placed the order.
Answer 24h later right after processed confirmation - This eco charge is applied to orders under $40 and is aimed at encouraging environmentally friendly practices, particularly by reducing the environmental impact of small deliveries.
2025幎4æ29æ¥
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ozerty-australia.com ããã®åç
Hi Josef,
Iâm truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesnât match what you initially expected.
Weâd like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
Weâre here to help and would be happy to resolve this with you.
Kind regards,
I wouldnt recommend it eroll
I would recommend it eroll. I bought two nose plus to help breath for the total price of $10,74 free shipping. For my surprise I was checking my account and they over charged me $30,00, "service fee" that has never been informed until it was taken from my bank account. Spam as many other
2025幎4æ29æ¥
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ozerty-australia.com ããã®åç
Hi Aninha,
Iâm truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesnât match what you initially expected.
Weâd like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
Weâre here to help and would be happy to resolve this with you.
Kind regards,
Do not use this company.
Do not use this company.
I purchased 1 item off them last year & they over charged me $30.
Today Iâve received a pending transaction for $60 unauthorised off them again!!
Havenât ordered anything & would never use them again since the last ordeal.
Massive scammers!!
2025幎4æ30æ¥
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ozerty-australia.com ããã®åç
Hi Lauren,
Iâm truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesnât match what you initially expected.
Weâd like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
Weâre here to help and would be happy to resolve this with you.
Kind regards,
Bank says this mob is likely scammers
Bank says this mob is likely scammers
2025幎4æ18æ¥
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ozerty-australia.com ããã®åç
Hi Walter,
Iâm truly sorry to hear that your experience with us hasnât been positive. Thatâs never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-australia.com, weâd be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
ozerty-australia.com ããã®åç
Hi,
Iâm truly sorry to hear that your experience with us hasnât been positive. Thatâs never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-australia.com, weâd be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Ozerty Scam
Mary P. who is apparently an Ozerty Customer Service Manager offered no plausible explanation for the Eco Service scam rip off - un-acceptable shonky business methods, will not be ordering from them again.
AVOID DUE TO SCAM.
2025幎3æ20æ¥
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ozerty-australia.com ããã®åç
Hi,
Iâm truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesnât match what you initially expected.
Weâd like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
Weâre here to help and would be happy to resolve this with you.
Kind regards,
Additional charge of $30 without warning
This company added an additional charge of $30 after the checkout had taken place. No warning whatsoever. My bank fraud dept rang me to query what seemed to be a card scam. The amount quoted was not recognised resulting in my debit card being blocked which was very inconvenient. The bank obviously were aware of previous complaints.
Ozerty claim the additional charge was them doing their bit for the world. Doing it for themselves is more to the point.
You'd be a fool to purchase anything from this company.
2025幎3æ9æ¥
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ozerty-australia.com ããã®åç
Hi Ruthie,
Iâm truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesnât match what you initially expected.
Weâd like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
Weâre here to help and would be happy to resolve this with you.
Kind regards,
This company is a scam
This company is a scam. They charge hidden costs of up to $40 at checkout. My order never arrived.
2025幎3æ4æ¥
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ozerty-australia.com ããã®åç
Hi,
Iâm truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesnât match what you initially expected.
Weâd like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
Weâre here to help and would be happy to resolve this with you.
Kind regards,
Scammers
Scammers
Charges added without notice. Not sure yet if my requested shoes will arrive. They called the extra charge an eco charge. No notice of it prior to purchasing, just added to total after I approved the purchase.
2025幎3æ9æ¥
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ozerty-australia.com ããã®åç
Hi,
Iâm truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesnât match what you initially expected.
Weâd like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
Weâre here to help and would be happy to resolve this with you.
Kind regards,
Scam
Scam, Iâve never brought anything off this site and the bank has notified me that they have taken $56 from me.
2025幎3æ14æ¥
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ozerty-australia.com ããã®åç
Hi Sharon,
Iâm truly sorry to hear that your experience with us hasnât been positive. Thatâs never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-australia.com, weâd be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Definitely scammers
Definitely scammers.
I just bought a product for $16 and was charged $53???
There was no opportunity at checkout to view the additional costs before the payment went through.
More fool me!!!
BEWARE
2025幎3æ2æ¥
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ozerty-australia.com ããã®åç
Hi Lynette,
Iâm truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesnât match what you initially expected.
Weâd like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
Weâre here to help and would be happy to resolve this with you.
Kind regards,
SCAM WARNING
SCAM - AVOID.
This is a standard Chinese scam website. They will charge your card a higher amount without informing you.
You wont be able to recover the money from your bank. I lost $44 - others have lost much more.
If you are reading this BEFORE purchasing well done - you have avoided the scam.
If you are reading this AFTER purchasing - unfortunately you have been scammed, the only thing you can do is report this website to the Australian authorities to help have it shut down.
We Australians all need to hold our governments and banks responsible for tightening regulations around scams as the current protections are pathetically weak. Keep up the fight.
Here are the details of the scammer:
Name: Yang Zhen Xing
Address: cheng dian nan lu 757 hao E d0ng 4 lou
City : Yi Wu,
Province: Zhe Jiang
ZIP : 322000
Country: China
2025幎2æ5æ¥
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ozerty-australia.com ããã®åç
Hi Dan,
Iâm truly sorry to hear that your experience with us hasnât been positive. Thatâs never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-australia.com, weâd be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Ripped off
Went on web site found what I wanted , then seen all the extra fees and charges so I left the web site not wanting the goods but found out I was charged thru my bank account ,Itâs a scam do not get caught.
2025幎2æ21æ¥
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ozerty-australia.com ããã®åç
Hi Kollan,
Iâm truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesnât match what you initially expected.
Weâd like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
Weâre here to help and would be happy to resolve this with you.
Kind regards,
My parcel notification of delivery cameâŠ
My parcel notification of delivery came from Australia post delivered at 10.14am today 18thFeb with photo . The trouble is it has been delivered to Cardigan st Carlton 100km from Ballarat where I live.my address is automatically filled when I make a purchase so I know that I didnât put in the wrong address. I have tried contacting Ozerty , phone disconnected.
2025幎2æ18æ¥
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ozerty-australia.com ããã®åç
Hi Lis,
Iâm truly sorry to hear that your experience with us hasnât been positive. Thatâs never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-australia.com, weâd be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
CAVEAT EMPTOR
CAVEAT EMPTOR. Regrettably I got sucked in by their false advertising. Prices are in $AU, but at the checkout the price reverts to a foreign currency. So, the product ends up being double the advertised price! Plus there is a foreign currency fee. My transaction was difficult right from the start, and when my delayed delivery finally arrived, it turned out that my watch is useless. It simply will not charge. BEWARE!!
2025幎1æ25æ¥
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ozerty-australia.com ããã®åç
Hi Christine,
Iâm truly sorry to hear that your experience with us hasnât been positive. Thatâs never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-australia.com, weâd be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Trustpilot ãšã¯ã¹ããªãšã³ã¹
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