This is a scam. Not only do you not receive what you order, they charge a subscription without you knowing or signing up. Luckily I checked my account and they only stole once. Will report to my bank... ãã£ãšèŠã
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Delivery was delayed but in the end everything arrived and I received what I ordered. But the sting in the tail was that I was told AUD$98.98. When I received my bank statement I was also charged an... ãã£ãšèŠã
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Being charged twice for one product and they say they are raising awareness for people to consolidate their purchasesâŠ.. I only ordered one product, I only wanted one product, and apparently because... ãã£ãšèŠã
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This company added an additional charge of $30 after the checkout had taken place. No warning whatsoever. My bank fraud dept rang me to query what seemed to be a card scam. The amount quoted was no... ãã£ãšèŠã
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Unethical Business Practices
I was charged an extra $29.95 for a $20 item because I would not order over $40 worth of additional items. Ozerty said this change is eco-friendly but it is a rip off and totally unethical. They claim to provide free delivery, top notch customer service and a refund if not satisfied but fail all 3 in my case. I was subsequently offered a discount if I gave a 5 star rating!
2025幎1æ13æ¥
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ozerty-australia.com ããã®åç
Hi Rob,
Iâm truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesnât match what you initially expected.
Weâd like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
Weâre here to help and would be happy to resolve this with you.
Kind regards,
Ordered two items at $20 received fiveâŠ
Ordered two items at $20 received five at $140 which four do not work. I made one purchase and they somehow took extra money out of my account all up three transactions
2025幎1æ1æ¥
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ozerty-australia.com ããã®åç
Hi Peter,
Iâm truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesnât match what you initially expected.
Weâd like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
Weâre here to help and would be happy to resolve this with you.
Kind regards,
If I could give a zero star rating IâŠ
If I could give a zero star rating I would. I ordered 2 pairs of night driving glasses for $9.95 each. Ended up paying $59.99 , because they overcharged for postage and threw in an insurance payment that I never requested. That's not all, they have since charged the same amount on 2 more occasions that I only became aware of when I checked my account this evening. I have to cancel my credit card now. Steer clear of Ozerty, they are criminals.
2025幎1æ7æ¥
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ozerty-australia.com ããã®åç
Hi Paul,
I understand how concerning unexpected recurring charges can be, and Iâm very sorry for any confusion.
If you reach out to our support team at contact@ozerty-australia.com, weâd be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
Weâre here to help.
Kind regards,
Beware
Ordered a smart watch in Nov 2024 (Order # OZ14039AU) and it arrived in Dec. All good so far. I then noticed I had been charged an extra $43AU for what was supposed to be free shipping. Contacted Ozerty & they said it was to offset the carbon emissions for the transport. Seriously this is a UAE based business but shipps from Sydney on a wrist watch for goodness sake. BUT WORSE TO COME. I have yet to get the watch working, it will not charge or turn on. the wrist band is rubbish and the instruction sheet is indecipherable even with a magnifier. Please beware of OZERTY
2024幎12æ11æ¥
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ozerty-australia.com ããã®åç
Hi Bryan,
Iâm truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesnât match what you initially expected.
Weâd like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
Weâre here to help and would be happy to resolve this with you.
Kind regards,
Trustpilot ãšã¯ã¹ããªãšã³ã¹
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