My apartment complex has a large room dedicated to package concierge lockers and yet for as long as I have lived here it has been impossible to utilize the very feature that literally defines PC’s... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The refund experience with many companies has proved to be tedious and painstaking. But not this time. It was simple smooth transparent and quickly resolved, valuing each others time. Additionally,... もっと見る
企業が回答しました
Brenda Watson was extremely helpful! She located our delivery AND an old delivery that has been sitting in the locker for 4 months…that we thought we lost. Before her assistance we exhausted 3 differe... もっと見る
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Having Package Concierge at my property is one of the best business decisions I've ever made! Not only is it a seamless service that is user friendly, but it is convenient to ensure all packages are s... もっと見る
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企業情報
当該企業による記述
Package Concierge® is the trusted provider of smart locker and access-controlled package room solutions, combining expertise and technology to seamlessly automate package management processes. As the only vertically-integrated solution, Package Concierge® products are built in the USA and powered by proprietary software to deliver on security, design and functionality. Founded by Multifamily industry leaders, Package Concierge® delivers dynamic, comprehensive solutions to simplify life and keep you connected. Our smart package locker solutions are installed throughout North America in a variety of residential and business types.
連絡先
5935 Corporate Drive, 66503, Manhattan, 米国
- 888-989-7225
- packageconcierge.com
4.1
ほぼ満足
123件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 50％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Perez - awesome service!
Perez, Myriam was very friendly, attentive, and helpful in helping setting up the account. She got all that done in just minutes and I can't thank her enough for that.
2026年1月23日
自発的なレビュー
Package Concierge® からの回答
Hello Andre! Thank you for the wonderful review! We're glad Myriam was friendly, attentive, and able to get your account set up in just minutes. We truly appreciate your feedback! Regards, Heather Singh
Gentlemen that helped me was…
Gentlemen that helped me was professional and assisted me with retrieving information that I am sure other representative would have said they can't help me since I didn't know all the info....THATS CUSTOMER SERVICE!
2026年1月21日
自発的なレビュー
Package Concierge® からの回答
Hello Robert! Thank you for the fantastic review! We're glad our representative went above and beyond to professionally assist you and retrieve the information you needed. That’s the level of customer service we strive for every day! Regards, Heather Singh
Package Concierge® からの回答
Hello Avery! Thank you for the great review! We're glad you received fast and excellent customer service. We appreciate you! Regards, Heather Singh
This was an amazing experience from the…
This was an amazing experience from the technician that was assisting me. They listened to my situation, analyzed what was going on and solved it quickly.
2026年1月22日
自発的なレビュー
Package Concierge® からの回答
Hello Troy! Thank you for the amazing review! We're glad our technician listened, quickly analyzed the issue, and resolved everything for you. We truly appreciate your feedback! Regards, Heather Singh
Carlos was of great help
Carlos was of great help, knowledgeable, expedient and highly respectful
2026年1月22日
自発的なレビュー
Package Concierge® からの回答
Hello D Brown! Thank you for the great review! We're glad Carlos provided knowledgeable, expedient, and respectful support. We truly appreciate your feedback! Regards, Heather Singh
He was very quick
He was very quick, knowledgeable and articulate about the package concierge boxes. I would highly recommend people to use the customer service line and also to use this company if storage lockers are needed.
2026年1月22日
自発的なレビュー
Package Concierge® からの回答
Hello Izel! Thank you for the wonderful review! We're glad to hear you received quick, knowledgeable support with the Package Concierge boxes. We appreciate your recommendation and are always here to help! Regards, Heather Singh
Helped me out right away with both the…
Helped me out right away with both the change of my pin number and the change of my email
2026年1月22日
自発的なレビュー
Package Concierge® からの回答
Hello Ashley! Thank you for your review! We’re glad we could help you right away with updating both your PIN and email. We appreciate you! Regards, Heather Singh
Package Concierge® からの回答
Hello M W! Thank you for the great review! We’re glad you found our service professional with strong follow‑through. We appreciate your feedback! Regards, Heather Singh
very nice person and super easy
very nice person and super easy. got everything i wanted done fast :D
2026年1月22日
自発的なレビュー
Package Concierge® からの回答
Hello Anela! Thank you for the wonderful review! We're so glad everything was easy and completed quickly for you. We appreciate you! Regards, Heather Singh
Great communication and resolution
2026年1月22日
自発的なレビュー
Package Concierge® からの回答
Hello Faizan! Thank you for the 5-star review! We’re glad our communication and resolution met your expectations. We’re always here to help! Regards, Heather Singh
positive attitude and actually helpful!
While another customer service agent told me he couldn't help me at all, Rodrigo was able to help me right away and with a positive attitude.
2026年1月21日
自発的なレビュー
Package Concierge® からの回答
Hello Jenna! Thank you for sharing your experience! We’re so glad to hear that Rodrigo was able to assist you quickly and with a positive attitude. Providing helpful and reliable support is our top priority, and we’re happy he made a difference for you.
We appreciate your feedback and are always here if you need anything else! Regards, Heather
Rodrigo was extremely professional
Rodrigo was extremely professional, efficient and thorough. Thank you so much for assisting me with retrieving all of my packages
2026年1月21日
自発的なレビュー
Package Concierge® からの回答
Hello Tia! Thank you so much for your kind words! We’re thrilled to hear that Rodrigo was able to assist you with professionalism, efficiency, and thorough care. Retrieving packages can be stressful, and we’re glad he helped make the process smooth for you.
If you ever need anything else, we’re always here to help! Regards, Heather Singh
Gracias antes que nada
Gracias antes que nada, por ayudar y con sino con paciencia y buena actitud gracias
2026年1月22日
自発的なレビュー
Package Concierge® からの回答
Hello Alberto! Muchas gracias por tus amables palabras. Aprecio sinceramente tu gratitud, y me alegra saber que pude ayudarte con paciencia y una buena actitud. Significa mucho saber que tu experiencia fue positiva. Estoy siempre aquí para ayudarte cuando lo necesites. Heather Singh
Review
Representative was very helpful and resolved an issue that was very annoying for me. I am very pleased/relieved.
2026年1月22日
自発的なレビュー
Package Concierge® からの回答
Hello Breanna! Thank you so much for your feedback! I’m very glad to hear that our representative was able to help and resolve an issue that had been frustrating for you. Your relief and satisfaction mean a lot to us, and we’re always here to support you whenever you need anything. Regards, Heather Singh
The person was very helpful and polite
The person was very helpful, polite and efficient
Thank you
2026年1月21日
自発的なレビュー
Package Concierge® からの回答
Hello Robert! Thank you for your kind words! I’m so glad to hear that our representative was helpful, polite, and efficient. We truly appreciate you taking the time to share your experience, and we’re always here whenever you need support. Regards, Heather Singh
He handled the issue very quickly and…
He handled the issue very quickly and with no hassle
2026年1月21日
自発的なレビュー
Package Concierge® からの回答
Hello Ted! Thank you for sharing your experience! I’m glad to hear the issue was handled quickly and without any hassle. Providing smooth and efficient support is always our goal, and your feedback means a lot. If you ever need anything else, I’m here to help! Regards, Heather Singh
very helpful understood clearly…
very helpful understood clearly everything i mentioned and get it wrapped up very quick and easy.
2026年1月21日
自発的なレビュー
Package Concierge® からの回答
Hello Jamison! Thank you for your wonderful feedback! I’m glad to hear that everything was understood clearly and that we were able to get things wrapped up quickly and easily for you. Your experience matters to us, and it’s great to know we delivered the support you needed!
regards, Heather Singh
Customer service is reliable and quick…
Customer service is reliable and quick in resolving my questions.
2026年1月21日
自発的なレビュー
Package Concierge® からの回答
Hello Julio! Thank you for your feedback! I’m glad to hear that you found our customer service reliable and quick in resolving your questions. Providing prompt and helpful support is always our priority, and we appreciate you taking the time to share your experience! Regards, Heather Singh
Package Concierge® からの回答
Hello Oscar! Thank you so much for your kind words! I’m glad to hear that you felt your concerns were handled professionally. It was my pleasure to assist you, and I’m always here if you need anything in the future. Your feedback truly means a lot! Regards, Heather Singh
Carlos
Carlos was on the line waiting for me to make sure I received my package, I appreciate his time and patience. My first language is Spanish, so it was very helpful that he speaks Spanish too. Gracias!!
2026年1月21日
自発的なレビュー
Package Concierge® からの回答
Hello Bryan! Thank you so much for sharing your experience! We’re delighted to hear that Carlos stayed on the line to ensure you received your package—his patience and dedication are exactly what we strive for. We’re also glad that being able to assist you in Spanish made the process even easier. Regards, Heather Singh
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