My apartment complex has a large room dedicated to package concierge lockers and yet for as long as I have lived here it has been impossible to utilize the very feature that literally defines PC’s... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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The refund experience with many companies has proved to be tedious and painstaking. But not this time. It was simple smooth transparent and quickly resolved, valuing each others time. Additionally,... もっと見る
企業が回答しました
Brenda Watson was extremely helpful! She located our delivery AND an old delivery that has been sitting in the locker for 4 months…that we thought we lost. Before her assistance we exhausted 3 differe... もっと見る
企業が回答しました
Having Package Concierge at my property is one of the best business decisions I've ever made! Not only is it a seamless service that is user friendly, but it is convenient to ensure all packages are s... もっと見る
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企業情報
当該企業による記述
Package Concierge® is the trusted provider of smart locker and access-controlled package room solutions, combining expertise and technology to seamlessly automate package management processes. As the only vertically-integrated solution, Package Concierge® products are built in the USA and powered by proprietary software to deliver on security, design and functionality. Founded by Multifamily industry leaders, Package Concierge® delivers dynamic, comprehensive solutions to simplify life and keep you connected. Our smart package locker solutions are installed throughout North America in a variety of residential and business types.
連絡先
5935 Corporate Drive, 66503, Manhattan, 米国
- 888-989-7225
- packageconcierge.com
4.1
ほぼ満足
123件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 50％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
HE REALLY WWANTED TO HELP ME OUT
REP. WASN'T IN HURRY TO GET ME OFF THE PHON. HE ANSWER MY QUESTIONS
2026年1月21日
自発的なレビュー
Package Concierge® からの回答
Hello Arelis! Thank you for your feedback! We’re glad to hear that our representative took the time to answer all your questions without rushing you. Providing patient, helpful support is important to us, and we’re happy you had a positive experience.
If you need anything else, we’re always here to help! Regards, Heather Singh
Best customer service I've had
Called in today to try and get a package that showed delivered by Amazon with a picture of it going into the locker. Rodrigo was very helpful and got everything taken care of professionally and in a very timely manner. Best customer service I've had in a while. Thank y'all
2026年1月21日
自発的なレビュー
Package Concierge® からの回答
Hello James! Thank you for taking the time to share your experience! We’re so glad to hear that Rodrigo was able to help you quickly and professionally with your package issue. Ensuring our customers feel supported—especially when something shows delivered but isn’t found—is incredibly important to us.
We’re thrilled to hear this was some of the best customer service you’ve had in a while. Thank you for your kind words! If you ever need anything else, we’re always here to help. Regards, Heather Singh
Juan Carlos villasenor torres
Juan Carlos villasenor torres was so helpful today! He helped create my account, after it took me over a long period of time to create one. Thankful for his service today!
2026年1月10日
自発的なレビュー
Package Concierge® からの回答
Hello Melissa! Thank you for sharing your experience! We’re so glad Juan Carlos was able to assist you and make the account creation process easier. Your appreciation means a lot to us, and we’ll be sure to share your kind words with him. If you need any further help, we’re always here for you! Regards, Heather Singh
great customer service
Great customer service, very fast at resolving issues,
very responsive and helpful very happy with service
2026年1月9日
自発的なレビュー
Package Concierge® からの回答
Hello Tara! Thank you so much for your kind words! We’re thrilled to hear that you found our customer service responsive and helpful. Resolving issues quickly and making sure our customers are happy is always our top priority. We truly appreciate your feedback and look forward to continuing to provide you with excellent service! Regards, Heather Singh
Mary Perez help me a lot to get my…
Mary Perez help me a lot to get my package something that the leasing office didn’t do!
2026年1月9日
自発的なレビュー
Package Concierge® からの回答
Hello Daniel! Thank you so much for your 5-star review! We’re thrilled to hear that Mary was able to assist you in getting your package when the leasing office couldn’t. We’ll be sure to share your kind words with her—it means a lot to our team! If you ever need help again, don’t hesitate to reach out. Regards, Heather Singh
Andrew V
Andrew V. was very kind and answered all of the questions I had regarding my account and associated charges. He was customer service focused and is a fantastic representative for the company! 5/5!
2026年1月8日
自発的なレビュー
Package Concierge® からの回答
Hello Ryan! Thank you so much for sharing your experience! We’re thrilled to hear that Andrew provided such excellent support and answered all your questions thoroughly. We take pride in having team members who are customer-focused, and your feedback confirms that Andrew is doing a fantastic job representing our company.
If you ever need further assistance, please don’t hesitate to reach out. We’re always here to help! Regards, Heather Singh
The refund experience with many…
The refund experience with many companies has proved to be tedious and painstaking. But not this time. It was simple smooth transparent and quickly resolved, valuing each others time. Additionally, she/they went a step ahead to recommend the vacation feature for the app which was great step. Super smooth and productive.
Thank you!
2026年1月7日
自発的なレビュー
Package Concierge® からの回答
Hello! Thank you so much for sharing your experience! We’re thrilled to hear that the refund process was smooth, transparent, and quick for you. Our goal is always to make things as simple and stress-free as possible, so it’s great to know we delivered on that promise.
We also appreciate your feedback on the vacation feature recommendation—it’s wonderful to hear that it added value to your experience. Your kind words motivate us to keep improving and providing the best service possible.
If you ever need assistance in the future, we’re here for you. Thanks again for choosing us! Regards, Heather Singh
Underhanded tactics, dated portal.
I had to suddenly fly cross country because my dad was in the ER. I started receiving notifications about an unexpected package. My card starts getting charged. Of course, now that I'm back I can't retrieve whatever the package is I've been charged for. I get people not picking up packages is a problem but charging for it is NOT the way. It's gross.
Beyond that their website feels it's from the 90's, which does not inspire confidence in data security.
2026年1月1日
自発的なレビュー
Package Concierge® からの回答
Hello, Thank you for sharing your experience with us. We’re truly sorry to hear about the difficult circumstances you were facing and the frustration this situation caused. We understand how stressful it can be when unexpected charges occur, especially during an emergency.
Our policy around unclaimed packages is intended to prevent loss and ensure timely handling, but we recognize that this can feel unfair in situations like yours. We’ll review this process internally to see how we can make it more flexible and customer-friendly.
Regarding your feedback on our website, we appreciate your honesty. Data security and user experience are top priorities for us, and we’re actively working on improvements to modernize the portal and enhance confidence.
Please reach out to me directly at heather.singh@quadient.com so I can personally review your case and arrange a refund for the storage fees associated with this package. Your feedback helps us improve, and we value the opportunity to regain your trust. Regards, Heather Singh
Exceptional Customer Service
I called Package Concierge to help me access my package. I had tried and failed the previous evening.
Brenda Watson, the Customer Service Representative with whom I spoke, listened carefully to my request & the problems I had from the previous evening. She then proceeded to help me. There was a very complex series of problems that had to be dealt with. She was very patient with me as I followed her instructions through multiple steps required to solve each problem. Not only did she help me obtain my package - she also resolved problems with both my username and pin# so I wouldn't have any trouble in the future. She did a great job - above & beyond the call of duty. She deserves to be commended by being given a raise or a promotion or both. Package Concierge is very lucky to have Brenda as an employee and should reward her for her efforts.
2025年12月22日
自発的なレビュー
Package Concierge® からの回答
Hello, Wow—thank you so much for sharing this wonderful feedback! We’re delighted to hear that Brenda was able to turn a frustrating situation into a positive experience for you. Her patience and dedication truly shine through in your story, and we couldn’t agree more—she’s an incredible part of our team.
We’ll make sure your kind words reach Brenda and our leadership team. It means the world to us when customers notice the extra effort our team puts in. If you ever need assistance again, please know we’re just a call away and always happy to help.
Thank you for choosing Package Concierge—we appreciate you! Regards, Heather Singh
Thank you so much Brenda Watson you…
Thank you so much Brenda Watson you were amazing!!! You helped me when nobody would.
Your kindness won’t ever be forgotten. Happy Holidays and Stay blessed!!! You deserve to be a manager.
2025年12月17日
自発的なレビュー
Package Concierge® からの回答
Thank you so much for sharing this beautiful feedback! We’re so happy Brenda was able to be there for you when you needed help the most. Her kindness and dedication truly make a difference, and we’ll make sure she sees your wonderful words. Wishing you a joyful holiday season!
Ms Brenda is such a pleasant person!!
Ms Brenda is such a pleasant person!!
I was devastated when I did not get my package and she guided me as to how I may be able to access my locker to check. She was so polite, personable, professional and respectful. So refreshing to have had such an amazing customer service experience.
2025年12月5日
自発的なレビュー
Package Concierge® からの回答
Hello, thank you so much for sharing your experience! We’re thrilled to hear that Brenda provided such exceptional support during a stressful situation. Our team strives to deliver courteous, professional, and helpful service, and it’s wonderful to know Brenda made a positive impact. We’ll be sure to share your kind words with her. If you ever need assistance again, please don’t hesitate to reach out—we’re always here to help! Regards, Heather
STELLAR CUSTOMER SERVICE!!!!
I have placed an order online and the delivery company OnTrac was very unhelpful in assisting me and locating my package as they had marked it as delivered I reached out to package concierge and they went above and beyond to research investigate and help me locate my package this type of customer service is almost unheard of nowadays and if it wasn't for them I would not have found my package I want to specifically thank Brenda Watson for her unbelievable customer service.
2025年11月19日
自発的なレビュー
Package Concierge® からの回答
Hello Amber, thank you so much for sharing your experience! We’re thrilled to hear that Brenda was able to assist you when the delivery process became challenging. Providing exceptional customer service is at the heart of what we do, and your feedback reinforces why we strive to go above and beyond for our customers.
I will make sure Brenda receives your special thanks—she will be delighted to know her efforts made such a positive impact. If you ever need assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Thank you again for choosing us and for taking the time to leave such a wonderful review. Thank you! Heather Singh
Brenda gets 5 stars
Brenda was able to help me and walked through where to find the list of issues. She was incredibly nice and patient. She said she may not be able to help, let me know my other resources (my service rep Tabitha) and did everything she could to help. She ended up being exactly what I needed to resolve the problem!
2025年11月10日
自発的なレビュー
Package Concierge® からの回答
Hello Karen, thank you for sharing your experience! We’re so glad Brenda was able to guide you, provide resources, and help resolve your issue. Your feedback means a lot, and we’ll make sure she knows how much her support mattered. Regards, Heather Singh
Package Concierge® からの回答
Hello Leonard, Thank you so much for your kind words!
We’re thrilled to hear that one of our agents was able to assist you in a helpful way. We truly care about making every interaction a positive one, and it’s wonderful to know we met that mark for you. If you ever need anything else, we’re just a call or message away! Heather heather.singh@quadient.com
Brenda Watson was extremely helpful
Brenda Watson was extremely helpful! She located our delivery AND an old delivery that has been sitting in the locker for 4 months…that we thought we lost. Before her assistance we exhausted 3 different searches with no success. THANK YOU THANK YOU! I have my Keurig! Phenomenal job Brenda.
2025年10月13日
自発的なレビュー
Package Concierge® からの回答
Hello Darnell, Thank you so much for your kind words! We're thrilled to hear that Brenda was able to help you locate not just your recent delivery, but also the one you thought was lost. Her dedication and persistence truly shine through, and we’re lucky to have her on the team. Enjoy your Keurig — and thank you again for sharing your experience! Regards, Heather Singh
I am really sick of Package Concierge
I am really sick of Package Concierge. A year and half dealing with this. The drivers do not log in the packages, so I cannot collect my package. I guess Package Concierge is paid by our building, but then they outsource all the work to underpaid drivers. What a business model! In either case, I still cannot get my package. I think most everyone feels how I do. Let's dump it please and just put a fob on there.
2025年10月2日
自発的なレビュー
Package Concierge® からの回答
Hello, we sincerely apologize for any inconvenience caused by the courier drivers mishandling package deliveries. We recommend filing a complaint directly with the courier responsible for the misdelivered packages. While we do not have control over how couriers carry out their deliveries, we are happy to assist by reaching out to the courier on your behalf to address the issues and concerns being experienced by residents at your property. Please reach out to me directly at heather.singh@quadient.com. Regards, Heather
Quick and courteous
Andrew V. was able to correct the issue very quickly and was very courteous.
2025年10月1日
自発的なレビュー
Package Concierge® からの回答
Thanks for the shoutout! Andrew V. is awesome—we’re glad he got things sorted quickly.
The representative Brenda was awesome
The representative Brenda was awesome. So kind and helpful.
2025年9月9日
自発的なレビュー
Package Concierge® からの回答
We're thrilled to hear that Brenda provided you with such helpful and thoughtful service. We’ll be sure to pass along your feedback—she’ll be delighted to know she made a positive impact. If there’s anything else we can assist you with, we’re always here to help!
I keep getting empty lockers and then…
I keep getting empty lockers and then charged five dollars storage fee for empty lockers. I called and emailed support with no response. I can't get a human. I am stuck using them as my apartment complex doesn't do door deliveries.
2025年9月5日
自発的なレビュー
Package Concierge® からの回答
Hello, I apologize for this inconvenience. If you could send me your contact information I can assist you. I can be reached at heather.singh@quadient.com. Regards, Heather
This company is such a scam
This company is such a scam. My husband paid them $20 to "register our account" and added me as a dependent and STILL, months later, every time I receive a package it doesn't show under his account and I get an email telling me my package is locked up until I pay them another $20 and create a separate account... for the same address. We even have the same last name. Then, on top of this happening nonstop, they charged an additional $24 worth of "late fees" to my husband's account for "picking up packages late" but when I contacted them via email, they couldn't even tell me what packages these were and we always pick them up same or next day- the limit is supposed to be three days.
And the cherry on top, I've contacted customer service for help three times now, received little to no information in reply, and within 30 seconds of getting their reply, you get a second email saying they closed your case and to open a new case if you need help.
Absolutely ridiculous, total scam.
2025年2月4日
自発的なレビュー
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