PartsVu レビュー 145

PartsVu からの回答

2026年5月5日

Thank you for your feedback!

We’re glad to hear that year after year you’ve had good availability and pricing with us. We truly appreciate your continued loyalty and support.

We look forward to serving you again at PartsVu!

PartsVu からの回答

2026年5月18日

Thank you for taking the time to update your review.

We’re sorry to hear about the initial issue with the damaged packaging and the inconvenience it caused. We also appreciate you working with our team to provide the additional details so we could properly address it.

We’re glad we were able to resolve this for you quickly with a replacement and refund, and that everything has now been made right. While carrier handling can sometimes result in damage during transit, we always want to ensure our customers are taken care of when issues like this occur.

We appreciate your patience and the opportunity to correct the situation, and we’re grateful for your continued support.

PartsVu からの回答

2026年5月5日

Thank you for your feedback!

We’re thrilled to hear you’ve had such a great experience with PartsVu and that ordering has been easy with fast delivery. It means a lot to know you’ve been shopping with us for many years and continue to recommend us.

We truly appreciate your loyalty and look forward to continuing to serve you!

PartsVu からの回答

2026年5月5日

Thank you for your feedback!

We’re glad to hear you found the service easy, fast, and that shipping was very quick—that’s exactly what we aim to deliver.

We truly appreciate your support and look forward to serving you again at PartsVu!

PartsVu からの回答

2026年5月5日

Thank you for your feedback!

We’re glad to hear you were happy with our pricing and fast shipping—that’s exactly the experience we strive to provide.

We truly appreciate your support and look forward to serving you again at PartsVu!

PartsVu からの回答

2026年5月5日

Thank you for your feedback!

We’re glad to hear we consistently have what you need and that our OEM parts selection meets your expectations. That’s exactly what we aim for.

We truly appreciate your support and look forward to serving you again at PartsVu!

PartsVu からの回答

2026年5月18日

Hello,

Thank you for taking the time to share your experience, and we’re sorry for the frustration you’ve encountered with the return process.

We understand how disappointing it is to receive an incorrect item, especially when using serial number lookup to ensure compatibility. While our team works hard to match parts as accurately as possible, in some cases manufacturers have overlapping applications that can lead to mismatches between engine type and accessory kits, which is not the experience we want for our customers.

Regarding your return, our process does require photos of the item received so we can verify the issue and ensure it is properly documented for quality control and resale evaluation. A return authorization email with instructions is typically sent once the case is created, and we apologize if there has been a delay in that communication.

We also want to clarify that we absolutely do accept returns in accordance with our policy, and our team is here to assist in resolving issues like this. If you have not yet received the return instructions email, we encourage you to reach back out so we can resend it immediately and move the process forward for you.

We appreciate your feedback and the opportunity to improve, and we’re sorry again for the inconvenience this has caused.

PartsVu からの回答

2026年5月5日

Thank you for your feedback!

We’re glad to hear you consider PartsVu a one-stop shop and that you’ve had a great experience with our website support, resources, and quick delivery. That’s exactly what we aim to provide.

We truly appreciate your support and look forward to serving you again at PartsVu!

PartsVu からの回答

2026年5月5日

Hello,
Thank you for your feedback, and I’m sorry for the frustration you’ve experienced. I understand how concerning it is to be waiting on a refund and having difficulty reaching someone by phone—especially when you’re trying to get this resolved quickly.
I also want to clarify that we do offer several ways to reach us in addition to holding in the phone queue. You are always welcome to email us directly at partsvu@partsvu.com, which is often the fastest way to get an update on refunds and returns. Additionally, when calling in, you can press 0 to request a callback from an agent rather than waiting on hold, and you’re always able to leave a voicemail as well. During peak boating season, these options help us manage higher-than-normal call volume while still ensuring customers are assisted.
To properly look into your refund and provide an accurate update, I will need a bit more information such as your order number or the name and email used on the order. Once I have that, I can locate your return and give you a clear status update right away.
We appreciate your patience and the opportunity to get this resolved.

PartsVu からの回答

2026年5月5日

Thank you for your feedback!

We’re glad to hear you were able to get the dealer-only part you needed and that the ordering process and delivery were quick and easy. That’s exactly the experience we strive to provide.

We truly appreciate your support and look forward to serving you again at PartsVu!

PartsVu からの回答

2026年5月5日

Thank you for your feedback!

We’re glad to hear you were able to get the dealer-only part you needed and that the ordering process and delivery were quick and easy. That’s exactly the experience we strive to provide.

We truly appreciate your support and look forward to serving you again at PartsVu!

PartsVu からの回答

2026年5月5日

Thank you for your feedback!

We’re glad to hear you find ordering quick and easy, with fair pricing and good value—especially on multi-engine service deals. We also appreciate your note regarding the points system. If there’s any confusion or if you’re not seeing points applied as expected, we’d be happy to go over it with you and make sure everything is set up correctly on your account.

Please feel free to email us at partsvu@partsvu.com
, and include your order number and a phone number if you’d prefer a call back. Our team can walk you through how the points system works and verify your account details so you’re getting full credit moving forward.

We appreciate your support and look forward to helping you again at PartsVu!

PartsVu からの回答

2026年5月5日

Thank you for your feedback!
We’re glad to hear you consistently receive the right parts in a fair timeframe and that our pricing is hard to beat—that’s exactly what we strive for.
We truly appreciate your continued support and look forward to serving you again at PartsVu!

PartsVu からの回答

2026年5月5日

Thank you for your feedback!

We’re glad to hear you consistently get the right part at the right price, with fast delivery and helpful support when needed—that’s exactly the experience we aim to provide.

We truly appreciate your 5-star review and your support, and we look forward to serving you again at PartsVu!

PartsVu からの回答

2026年5月5日

Thank you for your feedback!

We’re glad to hear you had a great all-around experience—from the website to customer service and delivery. It means a lot to know we’ve earned your long-term trust.

We truly appreciate your support and look forward to serving you again at PartsVu!

PartsVu からの回答

2026年5月5日

Thank you for your feedback!

We’re thrilled to hear you had excellent customer service and that our team was able to respond quickly and help you with your questions and part numbers. It’s great to know you felt supported throughout the process—that’s exactly what we aim for.

We truly appreciate your recommendation and look forward to serving you again at PartsVu!

PartsVu からの回答

2026年5月15日

Hi Tim,

Thank you for reaching out, and we’re sorry to hear about the issue with your Stow and Go cover after such limited use. We completely understand how frustrating a zipper failure can be.

That said, we do want to clarify the process, as this is a manufacturer warranty item. PartsVu is a retailer and does not manufacture Mercury products. Warranty claims are handled directly through Mercury/Brunswick, which is why they require specific product and engine information for verification, even when the accessory itself is not engine-specific.

In this case, once the claim was submitted, it was processed and approved by the manufacturer within just a few days, and the replacement was reshipped shortly thereafter. The replacement has already been delivered to you.

While we understand the expectation of an immediate replacement, warranty timelines are controlled by the manufacturer and not PartsVu. Once approval is granted, we ensure everything moves out as quickly as possible.

We’re sorry again for the inconvenience this caused and appreciate your patience while the warranty process was completed.

PartsVu からの回答

2026年5月18日

Thank you for the great review!

We’re glad to hear you received quick service and quality parts. We truly appreciate your support and look forward to serving you again!

PartsVu からの回答

2026年5月18日

Thank you for the great review!

We’re glad to hear you received quick service and quality parts. We truly appreciate your support and look forward to serving you again!

PartsVu からの回答

2026年5月18日

Thank you for the great review!

We truly appreciate your continued support over the years. It’s great to hear you can rely on our prompt service, competitive pricing, and customer support. We look forward to continuing to serve you!