Patio Eden レビュー 

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2023年5月28日

Hello Jennifer, Many thanks for your review of Patio Eden and it's great to hear that you are pleased with your chimenea. Kind regards

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2023年4月13日

Many thanks for your review and it's great to hear that you are pleased with your purchase. Kind regards

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2022年10月16日

Hello Amanda, Many thanks for reviewing us and it's great to hear you are pleased with your purchase. Kind regards

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2022年7月6日

Hello Ann, Many thanks for your purchase with Patio Eden. Customer feedback is very important to us so thank you for providing this detailed review of your experience. Kind regards

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2022年5月16日 に更新

Hello Celia, Many thanks for your review of Patio Eden and great to hear that you are happy with your purchase. Kind regards

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2022年5月4日

Hello Louise, Many thanks for reviewing us and it's great to hear you are pleased with your purchase. Kind regards

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2022年4月23日

Hello Julie, It's great to hear that you are pleased with your purchase and many thanks for your review. Kind regards

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2022年4月2日 に更新

Hello Milena,

I was surprised that you felt it necessary to leave this review considering the comprehensive support and advice you received regarding your cracked chimenea from both Patio Eden and Gardeco, the manufacturer.

While all of these concerns were already addressed by us in recent correspondence, I have covered them again here in case you missed anything.

You Said:
“It was delivered unboxed or wrapped, just it and the metal base frame.”

Our Response:
As you know, your chimenea was delivered by the manufacturer’s specialist 2-person delivery service. They remove all delivery protection by hand when it reaches the end user.
You were advised of this delivery method on the product page when you purchased on November 20th, by email after your purchase and in recent correspondence from us.

You Said:
“… to be told that clay chimineas are not advisable for the cold weather in UK…and we should have bought a cast one.”

Our Response:
According to the manufacturer’s report, received by you on March 15th, your chimenea cracked due to thermic heat shock caused by prolonged over-firing.

The reason for the failure is best summed up by this quote from the manufacturer’s report;

Manufacturer's Report:
“By the discolouration of the chimenea (yellow colour is now red), and the blackening inside…this chimenea has evidently had some very large and prolonged fires. With intense heat come the potential issues of thermic shock. This is when one part of the chimenea, like the funnel, becomes extremely hot, causing stresses in the material and cracks.”

Traditional chimeneas are fantastic outdoor heaters for the UK, but require an element of care in their use. This was made clear to you in the detailed manufacturer’s instructions supplied with your chimenea and on the product page at the time of your purchase.

For care-free burning of any type of fuel and of any size or intensity of fire, Gardeco and Patio Eden do recommend cast iron or Chimalin AFC chimeneas. Traditional chimeneas simply cannot withstand that kind of punishment.

You Said:
“…no compensation was issued neither a correct advice given before the purchase.”

Our Response:
We would of course consider a refund or replacement if there was a manufacturing defect.

However, your chimenea shows all the hallmarks of being subjected to prolonged misuse during the 15 weeks prior to you contacting us. Because of this, no compensation was due.

As made clear to you in the manufacturer’s detailed instructions and on the product page when making your purchase, traditional chimeneas require a degree of care in their use.
The manufacturer has evidently concluded that unfortunately this advice was not followed.

As always, if you have any further questions please get in touch.

Kind regards,

Joe

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2022年2月20日

Hello Robert, Many thanks for your purchase and review of Patio Eden. Kind regards

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2022年1月4日

Hello Laurence,
Many thanks for your purchase with us and your review of Patio Eden. Kind regards

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2021年11月20日

Hello Janine,
Many thanks for your purchase and great review of Patio Eden. Kind regards

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2021年10月22日

Hello Sue,
Many thanks for your purchase with us and your review of Patio Eden. Kind regards

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2021年10月9日

Hello Lorraine,
Many thanks for your purchase with us and review. Kind regards, Patio Eden

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2021年4月6日

Hello Janet,
Many thanks for your purchase and review. Kind regards, Patio Eden

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2021年3月23日 に更新

Hello Magdalena,
So pleased that you like your purchase and many thanks for your great review!!

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2021年3月23日

Hello Caroline,
Many thanks for your review and it’s great to hear that you are happy with your purchase!

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2021年3月19日

Hello Tracy, Many thanks for your review.
I am sorry that you found the set small for you.
It’s a shame that you didn’t reach out to us as we would have helped to resolve this with you.
All of our items come with a free returns and full refund period, providing that they remain unused and in new condition.
We always list comprehensive sizes of everything that we sell so that the customer can make an informed purchase.
Many thanks for your comments; they help us to keep improving.

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2021年3月19日

Hello Martha, Great to hear that you are pleased with your purchase and many thanks for your review!