PatioHQ レビュー 

Easy, straightforward instructions on how to measure, select finish and choose color and type of fabric. Great communication throughout the ordering and shipping process. Very happy with the finished product.

The bench pad fits perfectly on my very unique bench. The colors are true and I am very pleased.

Beautiful cushions. Love the quality and very well made. I loved that they kept me updated about my order - when received, when being made and when left for delivery. Great experience overall.

I am very disappointed with this purchase. The item arrived vacuum-sealed so tightly that it damaged the product inside. The packaging was completely inappropriate for this type of item and ruined its shape/quality. I expected better care and handling. Because of this, the product was unusable right out of the package. Very dissatisfied and would not recommend until the packaging issue is fixed.

Good quality, prompt delivery

Although the quality of their products is good, I got a product that looked different online than when I received it. The color was different and I know it was a light white off-white natural color when I contacted them about the variance and color they said well due to lighting and screens, etc. sometimes there can be variations in the color. I did not like that answer and they basically said they were sorry that I was disappointed I know that this product doesn’t cost that much to make, and I spent almost $200 on a cushion that I can’t use because of the color very disappointed in this company

I’ve called and sent multiple emails and no response. We received part of our order and nothing looks like what it was supposed to be. I got one email that they received a ticket and will follow up and there has been not a single response. This is so disappointing and frustrating especially since we paid in full. We also never received our second shipment and not a single reach out from the company.

GREAT COMMUNICATION. EASY TO ORDER. FINISHED PRODUCT GREAT!

Very nice cushions for the price. Timely delivery- within 4 days of estimated date.

This was the worst experience I have ever had with a retailer in my life. Initially, my order arrived two weeks later than originally estimated. The order then transposed the measurements between the seat and back cushions. When I complained, they required me to submit videos of what I had received. The second order I received next had the correct measurements, except I received 4 seat cushions, instead of 2 seat cushions and two back cushions. I complained again. This time they again sent me two seat cushions instead of two back cushions. To this day, I have never received back cushions with the correct measurements and customer service has not responded to my complaints.

Excellent customer service. I placed the order and needed to adjust it immediately. A representative was able to do so quickly. The cushions look grreat too.

I placed a custom order with Patio HQ, and unfortunately, the entire process has been extremely frustrating. When my cushions arrived, they didn’t fit the furniture as expected. I had to go through the trouble of proving that the cushions were indeed from their company by showing them the product tag.

After that, Patio HQ sent a replacement order to correct the issue — but when the second set arrived, the same problem happened again. The cushions were still the wrong size. I had to take and send a video this time to prove, once again, that the cushions were theirs and didn’t fit properly.

This has been a very disappointing and time-consuming experience. I’m not sure how their standard, non-custom orders are handled, but based on my experience with a custom order, the service was poor and the quality control was lacking. I hope they improve their process for custom orders in the future.

Cushions were custom made and shipped quickly. Foam could be better quality/firmer, but acceptable. Hope they stand the test of time! Cushions arrived on promised delivery date - color was close to what we expected, cut and size is a little over our stated measurements, but hopefully they will soften up and fit a little better in time. Will say - website states “ Made in the USA” - but these shipped from India, travelled thru Mumbai, to Dubai, to Paris, then to Memphis Int’l hub for FedEx. Don’t lie about where the product is from! Otherwise, generally happy with the quality of the product. (As others have stated in their reviews, strong pungent smell from the cushions takes at least a full 24 hours to off-gas.). Good quality for the price-point.

Delivery on time! Looks great!!!

The process for ordering was easy and there were plenty of options.
The product was timely delivered and we were very impressed by the quality.
Overall is was an easy way to buy quality, custom cushions for our lanai furniture.

Timeliness of custom made cushion and quality.

In summary, I ordered two 1-piece bench seats and two 1-piece backs for an outdoor sofa. I was sent 12 individual pieces that don't fit properly. I have gone through roughly 10 email exchanges with them with no resolution. I would recommend to everyone not to order from them to save yourself a headache when the wrong or inferior product arrives. You will avoid a headache.

Ordered items on 7/18/25 with a delivery date of 8/4/25 initially. Delivery date has been pushed back multiple times with most recent update of 8/28/25. It is 9/4/25 and I have no items or tracking. Multiple emails and phone calls. Nobody is able to find my order or the tracking but claim it was completed.

i would give patio hq zero stars if that were an option. cushions ordered on august 4 with a stated delivery date of august 19. the order showed as "in production" on the website. i wrote the company on august 27 inquiring about the order and was told that it was shipped. several emails from me followed requesting a tracking number. today i was told that the order was never produced. i cancelled and requested a refund.

I purchased a cushion from them because website says "Made in USA" I wanted to support a US company. My order was shipped from India! Their website is a lie, I also checked the address they show where the business is. It's a different company they buy from and have shipped out to consumers.